1 By 1 Roof & Solar

8 of the 9 one and two-star reviews we hold, most recent first.

• 2 out of 5Jeremy Monday2 months ago

  Very poor quality service and the major issue is Gus. We bought a house and had to go with the lowest bid as part of the negotiation, that was a mistake. …

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5Melissa Soto-GonzalezEdited a year ago

  I shared 2 years that we had our solar installed and everything was great, 2 years later and our system has not worked since June and when I called and asked for the concern to be addressed was told I had no warranty… they are scam artist!!!

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hi Melissa, when you signed your original contract with us, we explicitly told you and wrote in the contract that we do not warranty solar systems, nor do we monitor the systems. The monitoring and upkeep of the system is the Homeowner's responsibility. We also offered to come diagnose the issue and fix this for you, to which you replied quite vulgarly. If you'd like to be properly educated about your services, please call us at 5203707011. Thank you! -David

• 1 out of 5Sid Hoffman2 years ago

  We contracted with 1 By 1 Roof to resurface our foam roof. We were told that they could begin within 2-3 days from signing the contract. We signed it on a Friday. When we had not heard from them by Monday, we called and were told it would be a couple more days. Additionally, Frank said he would text over the phone number of the guy who would be scheduling our job. He never sent it, but he didn't hesitate to charge my credit card for half the contract amount. A week later, they still had not called or started the job. We called and canceled the job. Even though they had not ordered materials for my job or scheduled it, they charged me $600 to cancel the job. I do not recommend you deal with them, but if you do, be sure to make them include the schedule in your contract. I really don't even think they do roofing. I think they just put off scheduling jobs until the customer gives up and cancels, and then they charge $600 for nothing.

  Reply from the business

  Hi Sid, We are sorry to hear you feel this way. When you signed your contract, we advised you of the time frame and advised this … More

• 1 out of 5Tameka Gonzales2 years ago

  Very bad company! Sales man came out and inspected my roof and said that he was more than sure my insurance will cover my roof because my whole roof needed replacement. He said that he will come out when the insurance guy comes out to talk with them to help move the process. Also, I needed my house painted and told me I could get it financed through them. When I went through the approval process, I was denied. He gave me an awkward look and said to call his company. When I called them, they told me that the salesperson has to take care of it. The sales man never came out when my insurance person came out to inspect the roof. The insurance specialist told me that I only needed a few shingles replaced, when the salesman stated that I needed a whole new roof. I never heard from tthe company again. I recommended them to my mom and she went through the exact same thing. The sales person went through the whole process exactly that I went through making us believe that everything would be taken care of and could guarantee that our insurance would cover it. I assume they do shady business telling lies just to make money. They were trying to make 25,000 dollars when there was really no need. Plus he said he will work with us with the deductible from our insurance. I will never recommend them. They conduct business very badly!

  Reply from the business

  Hello Tameka, We have searched our records extensively and believe you have the wrong company. The process of which you speak is not how we conduct our inspections or follow … More

• 1 out of 5Mike KarderEdited 2 years ago

  We had contracted with Gus for solar panels with install, new windows, new ac unit and a water softening system. We had the solar breaker melt in the main panel for the house and we were lucky the house didn't burn down. Gus refuses to make any repair to the panel. He said he would refund the money we spent for a new breaker but never paid us. Other than the electrical issue with the panel, Gus subcontracted all four phases of our job and didn't inform us of this or give us any info on the subcontractors/warranties, we only found out later that he uses unlicensed subcontractors. We had a lot of issues with the windows and doors and Gus never lifted a finger to help us get a hold of the guys that installed. Over all our experience working with the owner of this company has been horrible and we can't express nearly enough warning for anyone considering working with Gus regardless of how many times he changes his business' name. Update: we were in contact with you this whole time, we told you repeatedly we needed the windows and doors looked at and all you did was send us to window depot. We repeatedly asked for warranty paperwork and never got any. We have all the texts printed out of you promising to send us what we asked for and never doing it, we have the text where you said you would send us the reimbursement but never saw anything and you never asked us for an invoice. We have the text where you admitted your mistake but that doesn't seem to matter anymore. You and your associates have done nothing but provide horrible customer service since the job has been completed. And you're right 6000 is too much, I have someone doing what you should have worked with me on for 3000. You never offered any solution other than silence.

  Reply from the business

  Unfortunately, you “had a family friend” replace the breaker you said malfunctioned. As a courtesy I sent my licensed electrician after you had this work done. I did tell you I would reimburse you $150 for the work done by your friend, even … More

• 1 out of 5erin nicholas2 years ago

  I called and set up 2 appointments, no one ever showed up. I called a third time and was guaranteed a call back that day to find out what happened and never got a call back. I don't recommend as punctuality is not thier strong suit, nor follow through.

  Reply from the business

  Hi Erin, We don't show any records of you calling us and believe you may have the wrong company. Give us a call at 5203707011 if you still need assistance!

• 1 out of 5Allison Davis2 years ago

  Start date was pushed back and I was not informed. Project that should have taken 2 weeks or less, took 5 weeks and many calls. Every time I called was told the issue would be resolved the following day. Did not get what I was asking for until my husband called.

  Reply from the business

  Allison, we apologize for the communication issues. We take full responsibility. We have taken measures to make changes after this incident. I wish every install would be a 5 star, but we can make mistakes too. However, we will grow and learn from this so it hopefully never happens again. Please know that your roof was done with great detail and we appreciate your business and patience. Keep in mind we stand by the 10 year labor & leak free warranty so if you need us, we’ll be there! Thanks and God Bless -Anthony

• 1 out of 5RIAD HARDANEdited 2 years ago

  Dont waste your time and mony they tray to sell you new roof for vary small leak

  Reply from the business

  We met with your tenant yesterday. They let us know there’s been a leak for a year and have repeatedly asked for it to be fixed. Your tenant is also concerned about mold. … More

• warranty10
• pleasant staff9
• solar installation8
• flat patio roof repair3
• installation crew3
• roof quality3
• roof removal2
• problem resolution2
• honest staff2
• timely completion2

14 more of the 25 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Padilla, Erica Mae2 weeks ago

  Excellent service from start to finish! Gus and Danny are trustworthy, reliable, and easy to work with. They are committed to quality work and customer satisfaction. I highly recommend 1 By 1 Roof & Solar!

  Reply from the business

  Thank you, Erica Mae! We really appreciate your kind words and your trust in Gus, Danny, and the team. It was a pleasure working with you, and we're glad you had a great experience from start to finish. Thanks for the recommendation!

• 5 out of 5Fate Cañelas2 weeks ago

  Gus Maughan has done an outstanding job building his company with an exceptional team of hardworking professionals and knowledgeable estimators. They provide high-quality roofing services at very affordable prices. I highly recommend them to anyone looking for reliable and professional roofing work! 💖💖💖

  Reply from the business

  Thank you so much, Fate! Your kind words truly mean a lot to me and the entire team. We work hard to provide quality roofing at a fair price, so it's great to hear that reflected in your experience. We really appreciate your recommendation and your support!

• 5 out of 5Carl Vincent Purezaa month ago

  I had an excellent experience with 1 By 1 Roof, HVAC & Solar! From the first consultation to the completion of the project, the team was professional, knowledgeable, and easy to work with. They took the time to explain everything clearly and delivered high-quality workmanship. Whether it's roofing, solar, HVAC, or painting, you can tell they genuinely care about customer satisfaction and doing the job right. The crew was punctual, respectful of my property, and left everything clean when they finished. I highly recommend 1 By 1 Roof, HVAC & Solar to anyone looking for reliable home improvement services in Tucson. Great service, fair pricing, and outstanding results!

  Reply from the business

  Thank you, Carl Vincent! I really appreciate you taking the time to share such a thoughtful review. It means a lot to our entire team to hear that you had a great experience from start to finish. Thanks for trusting us with your home, and we're always here if you ever need us again!

• 5 out of 5janina pinpina month ago

  very nice and worthy

  Reply from the business

  Thank you, Janina! We really appreciate your support and your 5-star review. It means a lot to our team, and we're glad you had a great experience with us. Thanks again!

• 5 out of 5Austin Eminetha month ago

  Danny is incredibly responsive and straightforward. He listens to your needs, explains your options, and offers practical solutions instead of pushing unnecessary work with the usual "the sky is falling" sales pitch you often see in the trades.

  Reply from the business

  Thank you, Austin! I really appreciate you taking the time to share your experience. Danny takes pride in giving honest advice and helping homeowners make the best decision for their situation. Thanks for trusting us—we're grateful for your support!

• 5 out of 5Dennis Phister2 months ago

  I've dealt with several local roofers in the Tucson area. Danny and 1BY1 are the best. The communication was amazing. Very responsive, professional, and the quality of their work was exceptional. Oh, and they go the extra mile.

  Reply from the business

  Thank you, Dennis! We truly appreciate your kind words and your trust in our team. It means a lot coming from someone who has worked with other roofers in Tucson. We're glad Danny and the crew delivered the communication, quality, and service you deserve. Thanks again for choosing 1BY1 we're always here if you need us!

• 5 out of 5Bryan Law3 months ago

  Danny and crew are easy and great to work w/ on such a major purchase. Highly recommend.

  Reply from the business

  Thank you so much for the kind words and recommendation! We truly appreciate the opportunity to help with your roof installation and skylight repair. Danny and the crew work hard to make every project as smooth and stress-free as possible. We’re grateful for your trust and support!

• 5 out of 5George Roberts4 months ago

  Danny and his crew were excellent to work with. We bought a place that needed some roof work. Danny was able to get us scheduled very fast and had excellent communication throughout the job. Rafael was super helpful with my questions while working on our roof as well. More than happy with 1by 1. I highly recommend.

  Reply from the business

  Thanks George for your review! We take pride in our work and love it when our clients are happy.

• 5 out of 5Todd Raffaeli4 months ago

  Prompt, professional and fairly priced. Excellent communication through the entire process. In and out in a day and a half due to rain day 1.

  Reply from the business

  Thank you for your kind review! We’re glad to hear you were happy with our prompt service, communication, and pricing. Our team works hard to keep projects efficient even with weather delays, and we appreciate your support.

• 5 out of 5Raeanne Hoffmann4 months ago

  Dearest One by One Roofing, I called a few days ago to ask about my roofs 10-year warranty perhaps including a letter to my association. There was one tile at the end that was kept off for the valley to flow easily and was a cosmetic issue to the association here. I called and Danny came out and told me he would write a letter to the association and send the guys out to add this cosmetic change for my roof. I have no complaints about the quality of this beautiful roof that has so far gone through three monsoon seasons without a drop of difficulty. They came out, cosmetically aligned my tiles so that my association would stop sending me notices and then they cleaned my entire roof and then swept my front porch out. Aaron and Albert and Carlos were all the workers that helped me. I am so grateful for their kindness, the maintenance of my warranty beyond expectation and the understanding to write me a letter for my association. All of this service at no cost under my warranty. I am so grateful. I could not be happier with the results of my roof and with their post roof care! I cannot say enough good things about this company and their workers. Blessings to you all.

  Reply from the business

  Thank you so much for your thoughtful review and kind words. We’re very happy to hear you’re pleased with your roof and that our team was able to help with the cosmetic adjustment, maintenance, and warranty support. We truly appreciate your trust in us and your continued support!

• 5 out of 5Nadia Grijalva6 months ago

  Very friendly and professional! Performed a thorough roof inspection as well as solar panel inspection highly recommend!

  Reply from the business

  Thank you for your review! We’re glad you were happy with our inspection and appreciate the recommendation.

• 5 out of 5Jonathon HaasEdited 6 months ago

  Always professional. Great service, great prices and quality work.

  Reply from the business

  Thank you for your review! We’re glad you were happy with our service, pricing, and quality work. We appreciate your support!

• 5 out of 5Michael Buchwald7 months ago

  Best and very trust worthy 1×1 Roofing is the best! Great product; workmanship, and leave the area clean and vmback to normal. Mike Buchwald

  Reply from the business

  Thank you for your review, Mike! We’re glad you were happy with our workmanship and cleanup. We appreciate your support!

• 5 out of 5Jo Leeming7 months ago

  Great company.. Everyone I worked with was very professional. Danny (who was my contact) was awesome. I would definitely recommend them.

  Reply from the business

  Thank you for your review! We’re glad you had a great experience and appreciate your recommendation.

• Licensed

  “…inspections." We Are Your Premier Licensed and Local Roofing Contractors in…”

• Warranty offered

  “…but their edge was the 10-year warranty and the yearly inspections." We Are…”

• States years in business

  “…If your roof is over 25 years old and has never been replaced, it…”

• Free estimates

  “…Get A Free Estimate! Facebook This field is for…”

• Financing available

  “…Check out our solar financing options that help you seamlessly blend…”