Willow Ash Roofing

All 3 of the one and two-star reviews we hold for Willow Ash Roofing, most recent first.

• 1 out of 5Sydnee Almond2 years ago

  I called Willow Ash with a problem concerning a third floor deck. My house is fairly new, but the third floor deck finish wasn’t done properly and In the beginning, this company was awesome. The owner, Ryan, came out and listened to my original vision and came up with a solution on how to fix it and assured me that he would find product that would create the finish that I was looking for. He sent me a quote of $2,400 which I had no reason to question because according to their reviews this company is great. I was sent a link for a deposit which I paid immediately. Once a product was found, colors were picked and a date was set (setting a date took forever) they were able to get to work. The problems really began with his worker, Jose. Jose came out and sanded down the original finish and properly (?) graded the deck. When the initial product went down it was not the correct color but I was assured that if I wasn’t happy once they were done, they would come back and lay another color on top. From here on out it took weeks to get the project finished. Whether or not Jose would show up was up to fate and I never knew if a guy I didn’t really know was going to show up at my house as I was getting ready for work. Initially, we noticed that cracks were starting to appear even before the job was finished. I was assured of a solution. It took a while for this new product to get shipped, but Jose finally came back with another product to put down that apparently was supposed to “fix” the cracks for good. In the end, I hated the color, but was told that it would cost more $$ to change the color even after I was assured it would be no problem to lay another color on top. Once the job was “done” or so I thought, I came upstairs to find that epoxy was on door, the door knob, hardwood floors and walls of the deck itself. I complained so the owner sent Jose back out to “fix” it but to this day there is *still* epoxy on surfaces of my home. At this point, I have to a

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hi Sydnee, I’m sorry you had a bad experience. I’m not sure how long ago this was but just so you know, Willow Ash Roofing is under new ownership so that may have added to the communication issues if you were contacting the previous owner.

• 1 out of 5jean & john austin6 years ago

  Very unprofessional in getting an estimate in, and returning calls - Either in a meeting, or on the phone (obviously rehearsed by an office worker as a put off). After viewing repair work needed on a porch roof, an estimate was submitted two weeks later, when it was stated an estimate would be in two working days. The estimate did not even cover the major problem. The owner acted as though he knew everything when he was here, as though he invented the roof. Did not even know if there was flashing underneath the shingles and brick of the roof line. The estimate submitted said to put step flashing in this area. After looking at the estimate, I contacted the builder who said flashing was already in place, and any knowledgeable roofer would have recognized it. Beware of this company.

• 1 out of 5Rob R.9 years ago

  Called and made an appointment to get a quote for roof repair. Received a call 3 hours before the appointment telling me they would not make it. When I asked why they stated because of weather. It was not raining at the time and was not forecast to rain that afternoon--but I gave them the benefit of the doubt and rescheduled. I reminded that I needed advance notice of a change or cancellation since I work 50-60mins away. On the day of the next appointment I left work to head to the house then realized I should probably call to confirm. Got a text back stating they needed to cancel again. No reason given. Would have been a no show if I had not called. My guess is they are not interested in making small repairs, something to keep in mind if you considered having them replace your roof, because sooner or later it will need a repair too. Don't waste your time -call one of the many other A rated contractors.

• quick response18
• new roof7
• insurance proof6
• honest staff6
• quick work5
• quick repairs4
• friendly owner3
• efficient crew3
• drone inspection2
• quick quote2

14 more of the 181 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Elise Milbrandta week ago

  Matthew was fantastic to work with! He was professional, knowledgeable, responsive, and took the time to explain everything clearly. He made the entire roofing process easy and stress-free from start to finish. Great communication, great service, and someone you can feel confident trusting with your home. I would absolutely recommend Matthew to anyone needing roofing work.

  Reply from the business

  Thank you so much for taking the time to leave such a thoughtful review. We truly appreciate your trust in Willow Ash Roofing. I'm especially glad to hear that Matthew made the process easy and stress-free for you. He does a great job of taking care of our customers, and I know he'll appreciate your kind words. Thank you again for your recommendation. It means a lot to our team, and we're grateful for the opportunity to earn your business. If you ever need anything in the future, we're always here to help.

• 5 out of 5Kelly Campbella week ago

  Great experience. Fixed the leak issue we had, inspected the roof for wear and tear or other issues (none found), and installed gutters to help with drainage issue. Very punctual and professional

  Reply from the business

  Thank you for the great review! We're so glad we could help resolve the leak and get the gutters installed to improve the drainage around your home. It's also great news that the rest of your roof checked out well during the inspection. We appreciate you recognizing our team's professionalism and punctuality. Thank you for trusting Willow Ash Roofing, and if you ever need anything down the road, we're always happy to help.

• 5 out of 5Jayne Martinagea week ago

  We had a great experience working with Willow Ash. They were extremely knowledgeable, efficient and fairly priced.

  Reply from the business

  Thank you so much for your kind words and for trusting Willow Ash Roofing with your roof replacement. It was a pleasure working with you, and we're glad we could help make the project come together, and that you were able to take advantage of the SC Safehome program! We truly appreciate your comments about our knowledge, efficiency, and fair pricing. That's exactly the experience we strive to provide every customer. Thank you again for your business and your support. If you ever need anything in the future, we're just a phone call away.

• 5 out of 5Dan Phillipsa week ago

  Willow Ash roofing completed a metal ridge cap repair for my house. They were competitively priced, professional, navigated the complexity of my installation with ease. Fredy was great to work with and communicated well before, during, and after the installation was completed. Highly recommend Willow Ash roofing!

  Reply from the business

  Thank you for the great review and for trusting Willow Ash Roofing with your new home! I'm glad we were able to replace those metal ridge caps for you. We love navigating the complexities of working on Dewees Island! I'll be sure to share your kind words with Fredy. He takes a lot of pride in keeping our customers informed throughout the process, and I know he'll appreciate the recognition. We truly appreciate your business and your recommendation. If there's ever anything we can help with in the future, don't hesitate to give us a call.

• 5 out of 5Dana L2 weeks ago

  The crew was professional and cleaned up before leaving including blowing off all walkways impacted by the job. Great job at a fair price!

  Reply from the business

  Thank you so much for taking the time to leave us a review. We really appreciate you trusting Willow Ash Roofing with your home. I'm glad to hear our crew took good care of you from start to finish. We put a lot of emphasis on doing quality work and leaving the property as clean as we found it, so it's great to know that stood out. Thanks again for your business and your kind words. If you ever need anything down the road, we're always here to help.

• 5 out of 5KP Davis4 weeks ago

  Matt with Willow Ash Roofing is truly one of the good ones. He’s honest, knowledgeable, and the kind of person who genuinely wants to help instead of just make a sale. I’ve gotten to know Matt over the past year, and I can confidently say he’s someone I would trust with my own home. He takes the time to answer questions, explains things in a way that’s easy to understand, and always does what he says he’s going to do. As someone whose business is built on relationships and trust, I don’t recommend people lightly. Matt has absolutely earned my confidence, and I wouldn’t hesitate to send my family, friends, or clients his way. If you need a roofer, give Willow Ash Roofing a call!

  Reply from the business

  Thank you so much for your incredibly kind words and for taking the time to share your experience. It means a lot to hear that Matthew has earned your trust through honesty, knowledge, and simply doing what he says he'll do. Those qualities are exactly what we strive for at Willow Ash. Your willingness to recommend Matthew, and our team, to your family, friends, and clients is one of the highest compliments we could receive. We truly appreciate your confidence and your support. Thanks again, and we look forward to being here whenever you or someone you know needs us!

• 5 out of 5Steve Gawczynskia month ago

  This company is fantastic! The estimate was done promptly and Matt made it so easy! I will definitely recommend these guys for others looking for roofing or repairs! Our home is leak free and safe for another 20 years!

  Reply from the business

  Thank you kindly, Steve. Have a great (and dry) summer!

• 5 out of 5Doug HatlerEdited a month ago

  Our roof was installed by the previous owner of Willow Ash, who sold the business. We are experiencing a few issues that may or may not be related to the roof. Adam, the new owner of Willow Ash, met with us and is helping us resolve the issues. Thank you Willow Ash.

  Reply from the business

  Thank you for the kind words, Doug. We look forward to helping you get the ventilation issue resolved.

• 5 out of 5Karl Schiffmachera month ago

  From estimate to job completion, Willow Ash Roofing delivered on every level. Highly recommended.

  Reply from the business

  Hi Karl, it was a pleasure working with you and Amanda! Thank you for taking the time to leave your feedback.

• 5 out of 5Peter B2 months ago

  "Highly recommend! I needed a roof leak repaired and an outdated chimney cap replaced. I called on a Wednesday, received an estimate and schedule by Friday, and the entire job was completed by the following Tuesday. They were incredibly responsive to all my concerns, and the work was finished perfectly to my satisfaction."

  Reply from the business

  Hi Peter, I'm glad we were able to help you out! You were a pleasure to work with and we're glad you had a positive experience.

• 5 out of 5Christopher Howell2 months ago

  Matt Fernandez really took care of all our questions and concerns when we were going through the whole process of getting a new roof put on our home. Thanks Matt it looks great.

  Reply from the business

  Hi Chris, thanks for trusting us with your project. We're glad Matthew was able to guide you to a solution that worked for you! Let us know if we can help with any other home exterior needs.

• 5 out of 5Ale2 months ago

  We had a wonderful experience with this company! Matt was incredibly helpful in walking us through the SC Safe Home program, making the whole process stress-free. The pricing was competitive and the financing options gave us great flexibility. Freddy led an amazing crew, they showed up on time, wrapped up in a single day, and left our home exactly as they found it. Highly recommend!

  Reply from the business

  We really appreciate your business and glad you had a wonderful experience. The SC Safehome grant is such a great program and we're very glad to be able to help you utilize it for your home.

• 5 out of 5aaron thomas2 months ago

  Great service and professional work!

  Reply from the business

  Thanks Aaron! We pride ourselves on proffesionalism.

• 5 out of 5Nick Maylander3 months ago

  We had a great experience with Willow Ash Roofing for our full roof replacement. Adam was super helpful and patient during the initial bid and scheduling process. When it came time for work to start our project manager Freddy was always on …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Nick - we really appreciate the opportunity to work with you throughout the process. We love working on those historical Charleston homes!

Standing seam metal roofing has become one of our most requested upgrades for Charleston homeowners, and it's easy to see why. At Willow Ash Roofing, we install these premium systems with concealed fasteners and interlocking seams specifically designed to withstand salt air, humidity, and heavy coastal storms. From the initial roof evaluation to the final walkthrough, we focus on clean craftsmanship and transparent communication so you always know what's happening with your home. We invite you to explore our full range of metal roofing services on our website! Learn More → https://willowashroofing.com/metal-roofing-charleston-sc/standing-seam-metal-roofing/ Willow Ash Roofing 1514 Mathis Ferry Rd Mt Pleasant, SC 294645 days agoLearn more

• Licensed

  “…Learn More About WIllow Ash Roofing Licensed, Insured, and Bonded Certified and…”

• License number shown

  “…Evenings on Read More » License Number: 65643 Contact Info (843) 326-0081…”

• Insured

  “…More About WIllow Ash Roofing Licensed, Insured, and Bonded Certified and Trained…”

• Bonded

  “…Ash Roofing Licensed, Insured, and Bonded Certified and Trained crews We are a…”

• Warranty offered

  “…Company 15 Year Workmanship and Labor Warranty Thorough roof inspections to confirm…”

• States years in business

  “…2002 Over 20 Years Serving South Carolina Learn More…”

• Free estimates

  “…Center Our Work (843) 326-0081 GET A FREE ESTIMATE WILLOW ASH ROOFING Need Help with…”

• Financing available

  “…with custom solutions Flexible financing options available Trusted by Charleston…”

• Family owned

  “…Charleston SC | Locally Owned, Family Operated - Proudly Serving the Charleston…”

Their site also states: states a founding year.