Roofing contractor
Upscale Roofing
7407 Spencer Hwy Ste 110, Pasadena, TX 77505
- Google average
- 5.0
- Ratings counted
- 101
- One and two star
- 0 of 101(0%)
- Texas median
- 1.0%
The first three are Google’s own figures for Upscale Roofing, read on 24 September 2026; the share is of every rating Google has counted, not of the review texts on this page. The median is ours — the middle figure among the Texas roofers we list with enough ratings to compare.
Rating breakdown
| 5 | 101 | 100% | |
|---|---|---|---|
| 4 | 0 | 0% | |
| 3 | 0 | 0% | |
| 2 | 0 | 0% | |
| 1 | 0 | 0% |
Lower than most — the typical roofer in Texas sits at 1.0%. A higher share is a reason to read the critical reviews below, not a verdict.
The critical reviews
The one and two-star reviews, first. These are what a star average hides, and they are the reason this page exists.
We hold no one or two-star review text for Upscale Roofing. That is not the same as there being none — it means our capture did not reach any. The rating breakdown above is Google’s own count and is the number to go on.
What reviewers keep mentioning
Topics Google extracted from this business’s reviews, with how many mention each. These are words that appeared in reviews, which is not the same as a service the business sells.
- insurance claim assistance13
- high quality work10
- new roof6
- informative staff5
- thorough inspection4
- fence installation4
- patio set up3
- roof quality3
- prompt scheduling2
- quick installation2
Other reviews we hold
14 more of the 85 reviews we hold text for, most recent first. We do not hold every review Google has.
- 5 out of 5James Kennedy, Jr.a week ago
My house received hail damage a couple of months ago and Upscale Roofing installed a new roof for me. Adam Frazier was my contact. After determining a date for the installation, Adam lined up the crew and oversaw the work. Adam made …
Google cut this review short. The full text is on their Google profile.
Reply from the business
Thank you for the 5-star review! We appreciate you trusting our team and are happy we could provide you with a great experience. It was a pleasure working with you!
- 5 out of 5PayThePlumbera week ago
Big thanks to Upscale Roofing for saving the day! My roof has a lil leak the was very hard to find, but they came right out to my place in Friendswood and got it fixed fast. Great, friendly service!
Reply from the business
Thank you so much for the great review! We truly appreciate your support and are glad you had a great experience with our team. We’re always here if you need anything in the future!
- 5 out of 5Leigh Ann Sitton Woolvertona week ago
Adam Frazier at Upscale Roofing did an excellent job on our roofing project. He was very knowledgeable about roofing specifics, kept in communication with us when we had a question, and even helped us with expediting our permit from our HOA. Adam and his crew were consciencious of doing the job the right way, they worked expediently, and were polite. I would highly recommend Adam and his crew at Upscale Roofing.
Reply from the business
We appreciate the awesome review! Thank you for choosing our team and allowing us the opportunity to help. We’re glad you had a great experience and look forward to being here for you in the future!
- 5 out of 5JaKori Jackson3 weeks ago
Adam is so amazing! He helped my business so much with our roofing. He was very professional and efficient.
Reply from the business
Thank you for taking the time to leave us a review! We’re grateful for the opportunity to work with you and appreciate your trust in our team. Please don’t hesitate to reach out if you ever need us again!
- 5 out of 5Nathan Bennetta month ago
Adam was excellent through the whole process of working on my roof. He was very thorough in his inspection and did a good job explaining everything to me for follow up. …
Google cut this review short. The full text is on their Google profile.
Reply from the business
We really appreciate the kind words and your support! Our team works hard to make every experience as smooth and stress-free as possible. Thank you for choosing us!
- 5 out of 5Dave Liermana month ago
These folks do quality work for a fair price. Communication was excellent with frequent updates on their progress. I would not hesitate to use them again on future projects.
Reply from the business
We appreciate you taking the time to share your experience! Thank you for trusting us with your project. We’re glad we could help and are always just a call away if you need anything!
- 5 out of 5Stuart Rothberg2 months ago
Upscale Roofing did an excellent job replacing our roof. Their team was professional, courteous, and responsive throughout the entire process, and they used high-quality materials with outstanding workmanship. The project was completed on …
Google cut this review short. The full text is on their Google profile.
Reply from the business
Thank you for the great review! We truly appreciate your business and are grateful you chose our team. It was a pleasure working with you!
- 5 out of 5Shelby Caldwell2 months ago
I called this morning because our roof was leaking *again* after my husband tried to fix it himself. (He did a great job, we just needed some help.) I talked to Tyler and he worked his magic to get someone out as soon as they could. He …
Google cut this review short. The full text is on their Google profile.
Reply from the business
Thank you so much for the kind words and for trusting us to help. And honestly, props to your husband for giving it a shot first because roof leaks can definitely be tricky sometimes. I’m really glad we were able to get someone out quickly and get everything sealed back up for you before all of this rain rolls in. That peace of mind is exactly what we want our homeowners to have when they work with us. We truly appreciate the recommendation and the opportunity to help. Please don’t hesitate to reach out if you ever need absolutely anything in the future. We’re always here for you.
- 5 out of 5Jacob Berry2 months ago
I live in Pearland and my roof suffered hail damage two weeks ago. Adam walked me through every step of the roofing process from start to finish. He met with the inspector, kept me informed throughout, and was always professional, responsive, and easy to work with. The entire experience was smooth and stress-free because of his communication and attention to detail. I really appreciated how available he was for questions and how thoroughly he explained everything. I would definitely recommend this company to anyone needing roofing work done.
Reply from the business
Thank you for your support and the 5-star review! Providing great service and taking care of our customers is always our priority. We really appreciate the opportunity to work with you!
- 5 out of 5Ash Tadghighi3 months ago
Great professional work and communication! Highly recommend!
Reply from the business
We really appreciate the support and kind words. It was a pleasure working with you from start to finish and we’re so glad you’re happy with the final result. Thank you again for trusting Upscale Roofing with your home. Customers like you are the reason we love what we do. If you ever have any questions or need anything in the future, don’t hesitate to reach out.
- 5 out of 5TJ McKimmy3 months ago
Great work and even better service! Highly recommend.
Reply from the business
Thank you so much for the awesome review. We know having work done on your home can sometimes feel stressful, so hearing that you had a great experience means a lot to us. Our goal is always to communicate well, show up when we say we will, and leave your home looking better than when we arrived. We truly appreciate you trusting Upscale Roofing with your project and we’re always here if you need anything down the road.
- 5 out of 5Daniel Garrett4 months ago
I recently had my roof replaced by Upscale Roofing, and I couldn’t be more impressed! From start to finish, their team was professional, punctual, and incredibly friendly. Adam took the time to explain every detail, answered all my …
Google cut this review short. The full text is on their Google profile.
Reply from the business
Thank you so much for taking the time to leave this—it truly means a lot to us! We’re really glad to hear you had such a great experience from start to finish. That’s exactly what we strive for on every project. Adam is a huge part of our team, and he’ll really appreciate you mentioning him. He takes a lot of pride in making sure homeowners feel comfortable and informed throughout the entire process. It makes us happy to hear how much you love the new roof—we agree, it came out looking phenomenal! We take a lot of pride in our work, so hearing that it shows means everything. Thank you again for trusting Upscale Roofing with your home and for the recommendation. If you ever need anything down the road, we’re always here for you!
- 5 out of 5Cathy Mclean4 months ago
My husband and I highly recommend this company. We had our roof replaced this month due to a few leaks and its age being over 15 years old. We were given a fair quote for our job. The materials and warranty were superior. It is true you …
Google cut this review short. The full text is on their Google profile.
Reply from the business
Thank you both so much for this incredible review—it truly means a lot to our entire team! We’re so glad you trusted us with your home, especially with something as important as your roof replacement. Hearing that you felt the value, quality, and service stood out—especially compared to other bids—means everything to us. That’s exactly what we strive to deliver every single time. Brett will really appreciate the kind words. He takes a lot of pride in being honest, communicative, and making sure every job is done the right way, so it’s awesome to see that recognized. And the fact that you came back to have us paint the exterior as well—that says a lot. A new roof and fresh paint really does transform a home, and we’re so happy to hear how much you love the final result! Thank you again for trusting Upscale Roofing and for taking the time to share your experience. We look forward to helping you with anything you need down the road!
- 5 out of 5Daisy Sanabria4 months ago
Upscale Roofing has made my house look and feel brand new! Tyler was great with communicating, answered all my questions and concerns all in a timely manner. He walked us through the entire process in great detail and there was no bit of …
Google cut this review short. The full text is on their Google profile.
Reply from the business
Thank you so much for the kind words—we really appreciate you taking the time to share your experience! We love hearing that your home feels brand new—that’s exactly the goal every time we finish a project. Tyler will be especially glad to hear this. He takes a lot of pride in making sure everything is clearly explained and that you feel confident every step of the way. It means a lot to us that you’d recommend Upscale Roofing for quality work. That kind of support is what helps us keep doing what we love. If you ever need anything in the future, we’re always here for you. Thanks again for trusting us with your home!
What Upscale Roofing says about itself
Taken from the business’s own website. We have not checked any of it. These are quotes, not credentials — a roofer writing “licensed and insured” on their homepage is not evidence that they are.
States years in business
“…through, Stephen Terry has dedicated over 40 years to serving the Pasadena community.…”
Free estimates
“…Team Reviews About Us Schedule Your FREE Inspection More... Use tab to navigate through…”
Family owned
“…Get Quote A Legacy Of Excellence: Family Owned Roofing The Faces behind Upscale…”
Other roofers in Pasadena
Ranked by how many ratings Google has counted.
| Roofing contractor | Google average | Ratings counted | One and two star | Contact |
|---|---|---|---|---|
| Coastal Roofing Specialists LLCroof replacement, smooth process, hurricane damage repair4.9250 ratings1.2% one and two star(281) 312-9121 | 4.9 | 250 | 1.2%3 of 250 | (281) 312-9121 |
| Royal Roofingsmooth process, informative staff, efficient crew5.0170 ratings0.6% one and two star(832) 262-5789 | 5.0 | 170 | 0.6%1 of 170 | (832) 262-5789 |
| AO1 Roofing and Construction LLC.roof replacement, insurance coverage, answering questions5.0123 ratings0% one and two star(713) 715-7663 | 5.0 | 123 | 0%0 of 123 | (713) 715-7663 |
| Reliable Roofing & Sheet Metal LLC Pasadena Texasroof replacement, respectful employees, insurance claim assistance4.9121 ratings3.3% one and two star(832) 512-1461 | 4.9 | 121 | 3.3%4 of 121 | (832) 512-1461 |
| 12 Stones Roofing & Constructionroof replacement, respectful staff, quick roofers4.9114 ratings1.8% one and two star(832) 815-9463 | 4.9 | 114 | 1.8%2 of 114 | (832) 815-9463 |
| Florentino & Sons Roofing & Remodelinginspection, property, insurance4.894 ratings0% one and two star(346) 810-6760 | 4.8 | 94 | 0%0 of 94 | (346) 810-6760 |
Where this page comes from
Every figure above is Google’s, captured on 24 September 2026. The star average and the 101 ratings behind it are counted by Google across all of its reviews. The review text on this page is a sample — we hold 101, of which 85 have any text — and it is not everything Google shows.
Roof Warden does not verify licenses, bonds, insurance or workers’ compensation cover, and nothing on this page should be read as though we had. Confirm those directly with the contractor and with your state or provincial licensing body before you hire anyone.