True North Roofing & Exteriors inc

All 2 of the one and two-star reviews we hold for True North Roofing & Exteriors inc, most recent first.

• 1 out of 5Keiko McCreary11 months ago

  I don’t usually leave reviews, but I feel I have no choice in this case — future customers deserve to know what they may be dealing with. We hired True North Lights (now also known as True North Roofing & Exteriors, same ownership) to install very expensive house lights. The experience has been nothing short of terrible. This is primarily a review of the owners. BBB will also be contacted. * Poor installation: The lights had ongoing issues almost immediately. Without telling us, they installed a beta version of the control program and even placed the control box in an area we never approved — directly interfering with our BBQ. * Warranty ignored: The system came with a 5-year labor and parts warranty, yet when one of their cables came loose and they came to fix it, they sent us an invoice. I emailed twice asking why, and never got a single response. * Debt collection threats: about a year later, without any warning, they escalated this supposed bill to a debt collection agency. This was shocking, especially since they never once answered my emails. Their claim was that weather caused the cables to come loose and it wasn’t covered by warranty… this was told after it was already sent for collection and wasn’t stated in their warranty contract. * Unprofessional owners: I eventually got through to Chad Ross (one of the owners). He initially agreed to rescind the invoice but never followed through. When I called again, concerned this would hurt my credit score, he hung up on me — accusing me of being “abusive.” For the record: there was no swearing, no personal attacks — just frustration after being ignored and gaslit for months. Calling a customer “abusive” simply because they are upset is deeply unprofessional. * Refusal to communicate: Since then, they have blocked my phone number and refuse to respond to emails. Chad Ross and Ben Foote have ignored all attempts to contact. I even apologized (though I did nothing wrong) simply to try to resolve this matter — but they

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  We are sorry to hear about your frustrations. We do want to clarify a few points for future customers reading this: • We did come out and service your lighting system multiple times without charging. • The invoice in question was specifically for damage caused by high winds, which is not covered under the product warranty. • After nearly two years of the invoice remaining unpaid and unanswered, we had no choice but to send it to collections. • We also had to block your phone number after repeated abusive interactions with our staff. We stand by our work and our warranty when it applies, but damage caused by weather or outside forces is not covered.

• 1 out of 5Vicki Arndt3 years ago

  True North Roofing added an addition on to my elderly parents deck in Taber. They took the job even though this isn't part of their normal services they offer. They subcontracted it out to another company who did a terrible job. They …

  Google cut this review short. The full text is on their Google profile.

• pleasant staff4
• siding upgrade3
• top notch work3
• promptness3
• hard workers3
• efficiency3
• end product3
• final cleanup2
• professional team2
• communication2

14 more of the 18 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Joe Rossa year ago

  True North Roofing & Exteriors just finished replacing the roof on our home in Medicine Hat, and we couldn’t be happier! From the first inspection to the final cleanup, their team was professional, efficient, and transparent. They helped walk us through the insurance process, explained all our options, and delivered exactly what they promised. The new shingles look fantastic, and the crew left the yard spotless. Highly recommend True North to anyone needing roofing work in Southern Alberta — top-notch service and local expertise you can trust!

  Reply from the business

  Thank you so much for your kind words! We truly appreciate you taking the time to share your experience. It was a pleasure working with you, and we’re glad to hear you’re happy with the results. If you ever need anything in the future, we’re always here to help!

• 5 out of 5elson lukaa year ago

  The GoNano treatment was really cool, and it was interesting to see how it changed the chemical properties, and really does look like it is making a difference

• 5 out of 5Paige2 years ago

  When another company quoted $65 000 for a 0.1% asbestos remediation plus $17 000 to side one wall of my small house with vinyl, True North came in to save the day! …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Jackie Parkinson2 years ago

  Ben and Connor just finished doing our new Trimlock siding on our house and garage. They did an amazing job. They were pleasant, hard working and worked thru some challenging weather. We are thrilled with the end result. Thank you.

• 5 out of 5Guy G2 years ago

  This is a very professional company with very hard workers! They did such a great job on the skirting for our mobile home. Highly recommend this business! Thank you guys!

• 5 out of 5Ileah Hein2 years ago

  We upgraded the siding of our roof peaks. True North Roofing was great to deal with start to finish. Professional, prompt, and maintained excellent communication. We were given tons of options to choose from and are very happy with the final product. Will absolutely recommend and use them in the future.

• 5 out of 5Sophie Evans2 years ago

  You won’t find a better crew, they are friendly, hard working and perfectionists.

• 5 out of 5Danette Rasmussen3 years ago

  Having just moved back to the province and setting up our yard and dealing with all the permits etc. it was so comforting to deal with Ben and his honesty and intengrity. All his companies work was top notch. The care and the …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Glen Tanaka3 years ago

  Ben did a great professional job. They did the job on time as they said! They told me I had 3 place that would leak .When it rained it leaked again and told me to let it dry and they would come back! They came back promptly and resealed it ! And No Charge! Thanks for a job well done and good price.

• 5 out of 5Cindy Welsh3 years ago

  Fantastic and friendly people to deal with. Couldn't ask for better guys to work with. They will do what ever they can to make you happy. I'd recommend them to anybody.

  Reply from the business

  Thank you for that review.

• 5 out of 5Wendy Henderson4 years ago

  Being a first time home owner of an older house is trying at times. Ben and the crew at True North Roofing made renovations less stressful for our family. They were courteous, professional, and worked in a timely manner. They left our yard tidy and free of debris. The end product is more than we had expected. We would definitely call them again.

• 5 out of 5Cat Nielsen5 years ago

  True North has provided exterior repair for the hailstorms of summer 2019 and 2O20! Ben Foote was professional, knowledgeable, informative and responsive to my questions and texts. His crew were also professional and cleaned up all …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5dream skyfam Destiny5 years ago

  they did an amazing job and they were all nice

  Reply from the business

  Thank you for the review.

• 5 out of 5Jenn Matthews5 years ago

  Great company! Very professional. Excellent experience all around.

• Warranty offered

  “…your home and ensuring your roof’s warranty stays intact. Do you replace drip…”