Roofing contractor
TJC Home Improvement
411 D St, South Charleston, WV 25303
Listed under Charleston, WV
- Google average
- 4.3
- Ratings counted
- 18
- One and two star
- 3 of 18(16.7%)
- West Virginia median
- 2.3%
The first three are Google’s own figures for TJC Home Improvement, read on 24 September 2026; the share is of every rating Google has counted, not of the review texts on this page. The median is ours — the middle figure among the West Virginia roofers we list with enough ratings to compare.
Rating breakdown
| 5 | 15 | 83% | |
|---|---|---|---|
| 4 | 0 | 0% | |
| 3 | 0 | 0% | |
| 2 | 0 | 0% | |
| 1 | 3 | 17% |
Much higher than most — the typical roofer in West Virginia sits at 2.3%. A higher share is a reason to read the critical reviews below, not a verdict.
The critical reviews
The one and two-star reviews, first. These are what a star average hides, and they are the reason this page exists.
All 3 of the one and two-star reviews we hold for TJC Home Improvement, most recent first.
- 1 out of 5Person Persona year ago
Used to be a nice neighborhood until this company took over. Water lines are messed up. Rent went up. People are over all unfriendly here. Don't recommend. I'm not kidding, this used to be suuuuuch a nice neighborhood
Reply from the business
In the past two years, we've invested over 1 million dollars to address the deferred maintenance issues left by the previous owners. Our goal is to bring the property up to a higher standard, and while these essential repairs, like fixing the water lines, can be disruptive in the short term, they're crucial for long-term improvement. All other adjustments are directly related to the significant investments we're making in the property's infrastructure and overall quality.
- 1 out of 5Jackie Campitellia year ago
It really upsets me to have to write this review. We used TJC Roofing for two occasions... repairing our roof and replacing our chimney cap. We were referred to TJC by multiple people and were honestly thrilled with the service and quality of the materials used for the roof and chimney cap. We paid a decent amount of money to make sure it was done right, and TJC did just that. Now for the unfortunate part. We wanted to use TJC to refurbish our sunroom because we loved the quality of service. We contacted TJC and they responded quickly and sent someone out to evaluate. They gave us a generalized quote and mentioned they would be sending us the detailed quote via e-mail soon. We didn't hear anything back, so I contacted Carl via e-mail, phone, and text. He mentioned they were busy because it was that time of the season, which I understand, so I didn't think much of it since he mentioned they were aiming for September for our project and were still working on our quote. Yet again we hear nothing. Even with promises of getting back to us on multiple occasions, us leaving voicemails, texts, and emails, it is now the end of August, and we've heard nothing. I am absolutely disappointed because this was the third of MANY projects we wanted to lay out for the next few years. Regarding the timeline, we asked about the sunroom in March 2024. We were told by Carl over text that the project was something they could handle, and they were going to coordinate a date / time for the inspection. Sent an e-mail on May 7 asking if they were able to do the sunroom project. Received a text response on May 10th and set up the inspection for Wed the 15th at 10am. Inspection happens, great interactions, lot of discussion and details provided about how they could refurbish the sunroom. Left a great feeling... but then I hear nothing. I send a text on May 31, no response. Send another one on June 3 and get a response from Carl stating they were busy professionally, and there w
Google cut this review short. The full text is on their Google profile.
- 1 out of 5Robin Margolis2 years ago
Never could get anyone to answer the phone and no one ever called back from voice mail
What reviewers keep mentioning
Topics Google extracted from this business’s reviews, with how many mention each. These are words that appeared in reviews, which is not the same as a service the business sells.
- people3
- workmanship2
- gutters2
- roof damage repair2
- hail2
- voicemails2
- phone2
- siding2
- chimney2
Other reviews we hold
12 more of the 15 reviews we hold text for, most recent first. We do not hold every review Google has.
- 5 out of 5Larry McCoy4 months ago
Best guys to work with
Reply from the business
Thank you sir!
- 5 out of 5Sandy Lewis4 months ago
I had the pleasure of meeting Terry Mathew Yesterday. He has a great reputation in our Area for his work in home improvement. If you need work done, please call them.
Reply from the business
Thank you Sandy! So happy to have met you. We appreciate your review!
- 5 out of 5Joshua Eldridge5 months ago
Great trustworthy contractor. This company is honest and fair.
Reply from the business
Thanks for the review Joshua!
- 5 out of 5Amanda Craft11 months ago
Great people! Very professional! Would definitely recomend!!
Reply from the business
We appreciate you recommending us!
- 5 out of 5Michael Lower11 months ago
Many thanks to the TJC team for bringing my gutters, roof and siding back to life! TJC was recommended by two of my neighbors and I found TJC to be 100% professional through every step of the process. They overdelivered when it came to the workmanship so I'd definitely hire them again. They weren't the cheapest quote I got but you never got the best work that way, and they were certainly cheaper than falling off my roof.....
Reply from the business
We're happy to know you were more than satisfied with the work we did! It was our pleasure to bring you home back to life. Thanks for your review.
- 5 out of 5David Dyer11 months ago
Great people, professional and punctual.
Reply from the business
Thank you!
- 5 out of 5Will Smitha year ago
Was recommended TJC when looking into siding hail repairs. From my first call with them to finish was a good experience and great team. The managed expectations with tineline and any weather delays. They are also a group that doesnt take …
Google cut this review short. The full text is on their Google profile.
Reply from the business
Thank you so much for the fantastic review! We're thrilled to hear that your experience with TJC, from your very first call to the final result, was a good one. We really appreciate you highlighting our team's efforts, especially Ryan and Terry, as well as our hard-working siding and gutter crews. They take immense pride in their work and truly pay attention to every detail.
- 5 out of 5Tina Taylora year ago
Wonderful people. Great company. Terry is the best!! 10/10!!
Reply from the business
Thank you for the 10/10 review!
- 5 out of 5Tiffany Fridleya year ago
TJC Home Improvement did a terrific job on our house. They replaced our roof after significant hail and wind damage. They were responsive, professional, and their quality of workmanship is second to none. 100% would recommend.
Reply from the business
Thank you for your feedback!
- 5 out of 5Dave Monka year ago
Quality work… removed old shingles, repaired sheating where necessary, one of the crew repaired cracks in chimney.. one day job … 👍👍 …
Google cut this review short. The full text is on their Google profile.
- 5 out of 5Phil Provenzano2 years ago
We had an issue come up out of nowhere so gave TJC a call. They came out and looked over everything that could lead to the issue. They were extremely diligent and most importantly they were honest. They found a quick, painless solution and gave great advice. The experience made me wish I had more reasons to call them!
- 5 out of 5Jeremy Ball2 years ago
Great guy to work with! Highly recommend!
What TJC Home Improvement says about itself
Taken from the business’s own website. We have not checked any of it. These are quotes, not credentials — a roofer writing “licensed and insured” on their homepage is not evidence that they are.
Warranty offered
“…roofs and each come with a 1-year warranty on craftsmanship. Roofing Rental…”
States years in business
“…established in 2016 and our team has more than 100 years of combined construction experience!…”
Free estimates
“…and we are excited to come give you a free estimate today for your next project. TJC Home…”
Other roofers in Charleston
Ranked by how many ratings Google has counted.
| Roofing contractor | Google average | Ratings counted | One and two star | Contact |
|---|---|---|---|---|
| Elite Roofing-Charlestonestimate, new roof installation, hard working crew4.9355 ratings2.3% one and two star(304) 451-5575 | 4.9 | 355 | 2.3%8 of 355 | (304) 451-5575 |
| Design Roofingestimate, warranty, follow up inspection4.8320 ratings5.6% one and two star(304) 250-9544 | 4.8 | 320 | 5.6%18 of 320 | (304) 250-9544 |
| Maycon Construction Servicessiding, thorough inspection, pleasant staff4.9271 ratings1.5% one and two star(304) 208-8978 | 4.9 | 271 | 1.5%4 of 271 | (304) 208-8978 |
| Roofing Americaestimate, quick response, metal roof4.7146 ratings6.8% one and two star(304) 989-0004 | 4.7 | 146 | 6.8%10 of 146 | (304) 989-0004 |
| Secure Construction Company Inc.siding, courteous staff, metal roof installation4.7139 ratings7.2% one and two star(304) 733-1760 | 4.7 | 139 | 7.2%10 of 139 | (304) 733-1760 |
| Alpine Roofingnew roof, quick installation, courteous crew5.0134 ratings0.7% one and two star(304) 990-7663 | 5.0 | 134 | 0.7%1 of 134 | (304) 990-7663 |
Where this page comes from
Every figure above is Google’s, captured on 24 September 2026. The star average and the 18 ratings behind it are counted by Google across all of its reviews. The review text on this page is a sample — we hold 18, of which 15 have any text — and it is not everything Google shows.
Roof Warden does not verify licenses, bonds, insurance or workers’ compensation cover, and nothing on this page should be read as though we had. Confirm those directly with the contractor and with your state or provincial licensing body before you hire anyone.