Tip Top Roofing Company

All 5 of the one and two-star reviews we hold for Tip Top Roofing Company, most recent first.

• 1 out of 5Stephen St. Clair5 years ago

  Tío Top could not have been more unprofessional. I set up an appointment with John, head of service, three weeks ago to have a tech come by yesterday. I called again a week ago to confirm all was set. I was told by John everything was a go and I would be called when the tech was en route. I am still waiting for that call. Having heard nothing, late yesterday I called to find out what was going on and was told I was not on ANY schedule for ANY date! Roofing companies in general don’t have the best of reputations—-I wonder why?

  Reply from the business

  First, I want to personally apologize for the experience you’ve described. This is absolutely not the level of service we stand for at Tip Top Roofing. We take great pride in being responsive, professional, and dependable—and we clearly fell short in your case. Your time is valuable, and we fully understand the frustration of being told one thing and experiencing another. We’re currently reviewing what went wrong in the scheduling process so we can correct it internally and ensure this doesn't happen again to you or anyone else. If you're open to it, I would appreciate the chance to speak with you directly to make things right. We’ve built our reputation in Central Florida since 1972 by doing the job right and standing by our word—and we'd like the opportunity to earn back your trust.

• 1 out of 5Maegan Foley7 years ago

  If I could give them minus stars I would This company is so unprofessional they were to come out for an estimate to update or possibly reroof our home .I called and explained that we would most likely need a reroof as we were putting the house up for sale but wanted to find out if there were other options because although old there are no leeks and roof . The lady talked to her boss and explained they had two separate departments either repair or new she said the repair department would be the one to have come out and that they could give prices either way.She called back later to set up appointment for the next day around noonish and said he would call first before coming so I could be here. Daniel called the next day and said he was coming out to fix a leak! I explained we didn't have a leak but that he was coming to give us options to make our roof look good for a sale.He seemed confused and said he would be here some time later I explain I needed to know what time so I could be here and he said within the hour so I left work and came home.After over an hour he didn't show I called his number back to see where he was and he told me he was back at the office and that someone else would be coming another time.I asked why and he said I needed someone from the new roof department to come out ! I asked when and why he didn't call me and tell me this and he said someone else would call me and hung up! Now I just left work for the day so I need someone to come today so i called him back and asked about who and when they were coming and he told me he didn't know he just turned in the new ticket for it ,So I asked for his boss and that's when he hung up again! Now I'm getting irritated and call back again and he answers again and I ask for his boss and he just hangs up! So very unprofessional! So now I call the original number from the day before and the lady answers so I explained what had taken place and asked for his boss, he finally gets on and is very rude from th

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  I want to sincerely apologize for the experience you described. What you went through is unacceptable and does not reflect the standards we hold ourselves to at Tip Top Roofing. From the scheduling confusion to the lack of communication and, most importantly, how you were treated—it all falls far short of the professionalism, courtesy, and respect every customer deserves. You had every right to expect clear answers, timely service, and above all, respect. We deeply regret that we failed to deliver that. I’m especially sorry that you were made to feel dismissed or disrespected in any way—no customer should walk away from a company they contacted for help feeling that way, regardless of the outcome. Please know that we are reviewing this situation internally to ensure it never happens again. This isn’t how we’ve done business for over 50 years, and it’s certainly not how we intend to operate going forward. If you're open to it, I would be glad to personally speak with you—not to challenge your account, but to listen and take responsibility. Our goal is to learn from this and do better, even if we don’t earn back your business. Thank you for sharing your experience—it gives us the opportunity to grow and improve.

• 1 out of 5Mark L.8 years ago

  Based on a referral I called tip top roofing. I called two months after a hurricane based on a contractor's suggestion and made an appointment for the next week for an evaluation and estimate. I was told by Mark that I'd get a call Monday for exactly what time Wednesday someone would be out to my home. I took Wednesday off in anticipation and Monday got no call with the specifics on the time. I called Tuesday afternoon at 2:30pm and spoke with Mark again who said he had no record of an appointment but would ask Mike and email his sales people. I called 30 minutes later and he had no additional information (or apologies), just kept implying that I, not the company should know who I spoke with. I called back at 4:30 and spoke with a young lady who said it might be Joe, but everyone's gone for the day so she can't confirm and will know tomorrow. I explained that I'm not spending the equivalent of my Saturday at home waiting for a mystery person to show at an unspecified time because like others, my days off are loaded with to- do items. She basically said that if I didn't hear from someone yesterday that I shouldn't plan on waiting around. I couldn't agree more.....someone may or may not show up tomorrow, but if at 4:30 the day before they don't know who or when, I'm betting it'll be nobody. So they wasted a week that I could have had somebody else come out, and wasted my day off. Additionally, both prone answering the phones were fairly dismissive and not concerned or apologetic with the situation at hand. I can't say how good their work is, but I can say that if the experience so far is this good, I'm glad they didn't give me a chance to get that far.

  Reply from the business

  Thank you for taking the time to share your experience—and I want to sincerely apologize for the way things unfolded. You were right to expect clear communication, a confirmed appointment, and basic respect for your time. We failed to provide that, and for that, I am truly sorry. It’s unacceptable that you were left uncertain about who was coming, when they were coming, or if anyone would show up at all—especially after you made the effort to coordinate your schedule and take a day off. We understand that your time is valuable, and you should never have been left in limbo. I also want to apologize for the tone and lack of follow-through from our team during your calls. At Tip Top Roofing, we pride ourselves on professionalism and courtesy, and in this case, we clearly didn’t live up to our own standards. While it’s clear we may not have the opportunity to earn your business moving forward, please know that we are addressing this internally so future customers don’t encounter the same experience. If you are ever open to giving us another chance down the road, I’d be happy to personally ensure your project gets the attention it deserves. Thank you again for your honest feedback—it helps us get better.

• 1 out of 5Rebecca Garcia8 years ago

  I just hung up from the phone, I've never called a company that was super unprofessional, as soon as he picked up he was sighing and yawning. They obviously are getting enough business from the hurricane so he didn't care to listen to what I needed to say. Thanks but no thanks, company is only accepting reroof because they can't be bothered with just repair. Unbelievable!

  Reply from the business

  I’m very sorry to hear about your recent phone experience with our team—it’s unacceptable and not at all how we represent Tip Top Roofing. You deserved to be treated with respect and professionalism from the very first moment, and I sincerely apologize that this wasn’t the case. Even during busy post-storm periods, there is no excuse for dismissive or unprofessional behavior. Every call matters to us, and every customer should feel heard—whether it’s a full reroof or a simple repair. We are addressing this issue internally to ensure our team upholds the service standards that have defined our company since 1972. I understand you’ve chosen not to move forward with us, but if there’s any way we can make this right or clarify your needs, I’d welcome the opportunity to personally speak with you. Thank you for bringing this to our attention.

• 1 out of 5Richard Nottage10 years ago

  Called to schedule an appointment on a Thursday 9/10/15 and was told someone would call back to set the appointment. No return call so called again on Monday 9/14/15. Once again provided information and was told someone would call back to set a time. Guess what no return call as of Wednesday 9/16/15 @ 4:25 pm. I finally got to talk to someone who did say he found our information from Monday. Since this was 2 days later I asked to talk to a manager or owner who was not available. I wanted to express my feelings on the lack of followup from a second time. I asked that if they wanted a chance to earn my business that the manager or owner should call me. 22 hours later and still no call. I think you should pass on them, run don't walk. If and when they do get your money they will Never return your call.

  Reply from the business

  Thank you for taking the time to share your experience, and I want to offer my sincerest apologies for the lack of follow-up you encountered. You were right to expect a prompt response, especially after reaching out multiple times—and we clearly failed to deliver. We take pride in being responsive and respectful of our customers’ time, and it’s deeply disappointing to hear that your request wasn’t handled with the urgency and care it deserved. There’s no excuse for missed calls or unanswered concerns—especially when someone has expressed genuine interest in giving us their business. Please know this isn’t reflective of the service standard we’ve upheld since 1972, and we are actively addressing this situation internally to prevent it from happening again. If you’re open to it, I’d welcome the opportunity to speak with you directly and apologize in person. We’d truly value the chance to earn back your trust, whether now or in the future. Thank you again for bringing this to our attention—it helps us grow and improve.

• attention to detail9
• polite crew7
• efficient team7
• thorough cleanup6
• quick response time6
• professional crew5
• roofing experts4
• proper installation2
• metal roof2
• precision installation2
• immediate repair2

14 more of the 90 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Lars Iversona week ago

  Great job repairing an on going problem. Quick response time

  Reply from the business

  Lars, thank you so much for the kind review. I’m glad we were able to get out to you quickly and that we were able to fix the ongoing issue.

• 5 out of 5Alan Guy3 weeks ago

  rapid response Very professional

  Reply from the business

  Thank you for the kind review! We’re glad our team was able to respond quickly and provide the professional service you expected. We truly appreciate your business and the opportunity to help.

• 5 out of 5Matt Laikask3 weeks ago

  Tip Top roofing installed a new roof on our 112 year old building in 2004 following three hurricanes. The roof has provided excellent service. A small leak was discovered on a vent stack and Tip Top replaced the vent boot and adjacent shingles a few days after we reported the problem. Prompt response and reasonable cost - excellent service.

  Reply from the business

  Thank you so much for your amazing review! We always stand behind our work and always will. We appreciate you taking the time to leave feedback. If you need anything at all, you know where we’re at!

• 5 out of 5Konnie Semonski3 weeks ago

  Tip Top Roofing does excellent work. Have been using them for 20+ years and have always had a great experience. They are professional, friendly, reasonable priced and do excellent work.

  Reply from the business

  Thank you Konnie! We truly appreciate you taking the time out of your day to leave such a thoughtful review! If you need anything at all, please don’t hesitate to reach out!

• 5 out of 5Michael OShaughnessy3 weeks ago

  They always do a great job. They’re always very reasonable. They’re always prompt and getting the service performed in a timely manner. I’ve always appreciated tiptop.

  Reply from the business

  Thank you so much for your thoughtful review. Our team will be happy to hear about your appreciation. If and when you need us, give us a shout. We’re always here.

• 5 out of 5Darin Browna month ago

  Reliable and reasonably priced.

  Reply from the business

  Thank you Darin, for your kind review. We truly appreciate your kind words. Providing reliable service and fair, honest pricing has been our commitment for more than 50 years. Thank you for trusting Tip Top. We’re here whenever you need us!

• 5 out of 5Kookie Desaia month ago

  Tip Top Roofing was outstanding from start to finish. They responded incredibly quickly when we had an urgent roof leak and immediately gave us confidence that we were in good hands. Their team was professional, knowledgeable, and took the time to explain everything clearly. The quality of their work was excellent, and what really impressed me was their follow-up after the job was completed to make sure everything was taken care of. It’s rare to find a company that combines expertise with genuine care for its customers. If you’re looking for a roofing company you can truly trust, I highly recommend Tip Top Roofing. They are honest, dependable, and clearly put their heart into what they do.

  Reply from the business

  Thank you so much for your thoughtful review and for trusting Tip Top during such a stressful situation. We will always be here in the future should you need us. We truly appreciate the support!

• 5 out of 5Tim Rogersa month ago

  Tip Top Roofing put a new roof on our home about 5 years ago. The install went well, but what has really been great is the service after, if and when needed.

  Reply from the business

  Thank you so much for the 5-star review and for trusting Tip Top Roofing with your home. We’re glad to hear the installation went smoothly, but even more grateful that our service after the job has continued to stand out. We truly believe taking care of our customers does not end when the roof is completed. We appreciate your support and the opportunity to continue being there when needed!

• 5 out of 5Ryan Willamana month ago

  Rory and his crew have been fantastic to work with. We found it difficult to find a roofing company that was honest, fair, prompt and did quality work. Tip Top checked all the boxes. I highly recommend them.

  Reply from the business

  Thank you so much for your amazing review. Rory is an amazing asset to the company and we are proud to call him family. Should you ever need anything in the future, we’re at the same place we’ve been for 54 years this month.

• 5 out of 5Jenna Becka month ago

  The entire team is amazing! 10/10 from start to finish !

  Reply from the business

  Thank you so much for your review Jenna! I know the insurance process was a bit challenging, but it all worked out in the end. Thank you for having the confidence in our team to get the job done! If you need anything please don’t hesitate to reach out!

• 5 out of 5Trudy Allena month ago

  My insurance company have a deadline for my roof repair be done. I call tip top for appointment they came out the this day and repair what needed to be repair. Great customer service. Thank you for your speedy response . T Allen

  Reply from the business

  We are so happy we were able to get everything squared away for you. Thank you so much for the 5-star review, our team truly appreciates it! Should you ever need anything, you know where we are! Just give us a shout!

• 5 out of 5Paula Verner2 months ago

  Great service and Rory was super friendly and handled the repair for us immediately!

  Reply from the business

  Thank you so much for the great review! We’re glad Rory was able to take care of the repair quickly and make the process easy for you. We truly appreciate the opportunity to help and are grateful you chose Tip Top Roofing Company.

• 5 out of 5Scott Atkins2 months ago

  I have used Tip Top Roofing for over 30 years and they always were there when I need them for repairs. As for roof replacements, they do excellent work and stand behind their install.

  Reply from the business

  Thank you so much for the 5-star review and for trusting Tip Top Roofing for over 30 years. Long-term customers like you mean the world to us, and we truly appreciate the opportunity to be there when you need us. Whether it’s for roof inspections, repairs, or a full roof replacement. We are grateful for your continued confidence in our team and will always stand behind the work we do.

• 5 out of 5Gino Weaver3 months ago

  We had a great experience working with Tip Top Roofing on the City Electric Supply TPO roof installation in Orlando. Their team was professional, responsive, and easy to work with from start to finish. Communication was clear throughout the …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Gino, Thank you so much for your thoughtful review. We truly appreciate you and your team. It’s been a pleasure working with you guys and we look forward to many more projects in the future. Should you need anything at all, you know we’re here for you.

A strong roof starts with a sound foundation. Our team recently completed a comprehensive residential re-roofing project in Orlando, replacing a failing, oxidized metal roofing system. After removing the existing panels, we carefully inspected the underlying structure and uncovered areas of rot and deterioration. Before installing the new roofing system, we completed extensive repairs to the wood decking, fascia boards, and roof substrate—ensuring the home had a solid, dependable foundation built for long-term performance. At Tip Top Roofing Company, we do not simply cover problems. We identify them, repair them properly, and build the roof the way it should be built. Schedule your complimentary roof evaluation today. 📞 407.660.2212 🌐 TipTopRoofingCompany.com #TipTopRoofing #MetalRoofing #ResidentialRoofing #OrlandoRoofing #RoofReplacement #RoofDeckRepair #CentralFloridaRoofing #RoofingContractor #BuiltTheRightWayAug 3, 2026Call now

• License number shown

  “…© 2026 Tip Top Roofing Company · License #CCC013667 Central Florida's Favorite…”

• Warranty offered

  “…A+ BBB Accredited 5-Yr Workmanship Warranty Why Tip Top A Name You Can Stand…”

• States years in business

  “…★★★★★ I have used Tip Top Roofing for over 30 years and they were always there when I…”

• States a founding year

  “…Florida | Tip Top Roofing Company — Since 1972 Family-Owned in Central Florida Since…”

• Free estimates

  “…02 Free Estimate A clear price in minutes, online or…”

• Mentions the BBB

  “…Business 95% Referral & Repeat A+ BBB Accredited 5-Yr Workmanship Warranty Why Tip Top…”

• Family owned

  “…| Tip Top Roofing Company — Since 1972 Family-Owned in Central Florida Since 1972 BBB A+…”