The Thomas Roofing Company, Inc.

All 3 of the one and two-star reviews we hold for The Thomas Roofing Company, Inc., most recent first.

• 1 out of 5Tina2 years ago

  The Thomas Roofing company is no longer at 4353 arters mill rd. Westminster, MD 21158. I am the new owner of this property. If you are looking for the Thomas Roofing company DO NOT come to my address (4353 Arters Mill). I will have no choice but to contact the police. I've had too many angry people banging on my door.

• 1 out of 5Bruce Copeland9 years ago

  Thomas roofing put a new roof and flashing on my roof a in 2016. In May 2017 water came through my ceiling at my fireplace. The flashing on the chimney had detached. When the flashing was repaired and this time secured, the Thomas roofing repairman stated that the flashing should have been secured with screws to avoid this problem. Mr Thomas initially stated that his insurance company would cover the repairs. A little over a month later the insurance company stated that they would not cover the repair because Mr. Thomas's insurance did not cover improper installation or materials. I contacted Mr Thomas several times, and he then stated that he would pay for the repair and I should find a contractor and send him an estimate. I obtained a contractor who sent Mr Thomas an estimate. Mr Thomas then said he would have a contractor he worked with do the repair. By this time it is early August. Mr Thomas's contractor came by, looked at the damage, and said he was unable to make the necessary repairs to the ceiling. I contacted Mr Thomas again asking him how to proceed---he requested I send him the estimate from the contractor who had sent him the estimate in June. Idid not receive any response to several emails. After finally reaching Mr Thomas by phone, he stated that he would not stand by his offer to repair the damaged ceiling. Mr Thomas stated that his contract does not cover flashing or interior damage resulting from leaks. He now also stated that my only recourse would be legal, after stating for 3 months that he would take responsibility for the repair.

  Reply from the business

  Our Mechanic went to investigate the reports of a leak at the chimney. He found the copper expanded and contracted (typical of copper) and caused the caulk to crack. He re-caulked the flashing at the mortar joint and mechanically fastened with screws as an extra precaution. The original flashing was done to NRCA specifications. When the owner of Thomas Roofing visited the home to inspect the interior damage, he could not see any damage with the exception of three drip lines on the brick that extending down about 12 “. The ceiling was not stained or coming down. Mr. Copeland insisted the sheetrock against the chimney was sagging but we could not see any damage. Our Mechanic said it was a small leak to begin with as it was only a small opening in the caulk that was the source of the leak. Mr. Copeland put a level across the ceiling and it was about a 1/4” low in one spot. He started describing elaborate framework he thought we should build in the attic to support this small piece of sheetrock and we soon figured out we could not agree on a resolution. We thought it best to allow a third party to get involved. We contacted the insurance company to handle the repair as we are confident whatever we did to fix the issue it would not be “good enough”. We received a letter from Mutual Benefit saying the damage was not covered because the flashing was improperly installed. This was not true. The flashing is properly installed to NRCA specifications. The caulk just failed. It is our understanding Mutual Benefit never visited to investigate the damage. They simply took information from the homeowner saying it was wrong. We contacted the insurance company and our broker and this took some time to work out. In the mean time, Mr. Copland had another contractor he wanted to hire and wanted Thomas Roofing to make an unlimited dollar commitment in writing to do what ever he felt needed to be done. The repair estimate was already over $7,000 which included repairing/pain

• 1 out of 5Steve Clayton10 years ago

  Would not recommend. They required a deposit before scheduling the work, so I sent them a check and they deposited it. Never heard back from them. I called numerous times and left several messages, only some of which were returned. I was usually given an excuse and told that someone else would call me back to schedule the work. After almost a full month of wasted time, I requested a refund of my deposit and am back to square one. Not an acceptable way to run a business.

• friendly staff4
• job4
• estimate3
• chimney3
• water3
• new roof2
• polite staff2
• gutter installation2
• local business2
• recommendation2

14 more of the 19 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Laura Steakina year ago

  Based on our satisfaction with our new roof which Thomas Roofing replaced in 2016, my parents just used them to replace their roof and gutters. They were so happy with how quickly the work was done and the customer service provided by TJ. We will always recommend this company!

• 5 out of 5Ron Buell4 years ago

  Very happy from start to finish. Like to support local business and will definitely recommend highly to friends and family and associates

• 5 out of 5LANNY**STARY-HIPIS**4 years ago

  Everyone from Thomas was polite, professional and very respectful of our property and gardens. The roof, skylights and gutters guards were replaced with clockwork precision by an experienced team, using top quality materials.

  Reply from the business

  Thank you for your kind words. We are glad to have had the opportunity to serve you.

• 5 out of 5Kelly Rardon5 years ago

  The Thomas Roofing Company is exactly the kind of local, family-owned business I like to support. They are extremely professional, communicative, and efficient. From the initial quote (delivered without any hard-selling tactics or tricks) …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Kelly, we appreciate your support! We want you to have a smooth experience from start to finish, so we'll always offer straightforward quotes and double check our workspace to make sure that your property looks spotless. If there's anything that we can help you with in the future, please don't hesitate to reach out.

• 5 out of 5Kitty Kilduff6 years ago

  We have used Thomas Roofing for our prior house, my mom’s house and my uncle’s when they passed away to prepare them for sale, and now on our new house. We’ve been in our new house for only 4 1/2 years but part of the ridge vent blew off …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Lisa, the pleasure is all ours! Thank you for continuing to trust us for any of your roofing needs. Our team will always be here to provide you honest and reliable service. Let us know how we can be of help again in the future.

• 4 out of 5Yuan LuoEdited 6 years ago

  added charge without discuss with the customer, denied broken window screen due to roofing

  Reply from the business

  Yuan, we're sorry to see there may have been an unfamiliar charge on your bill. We always welcome a conversation to go over anything in detail to ensure everyone is on the same page. If you need any further clarification, we encourage you to reach out directly at (410) 876-3602.

• 5 out of 5Bill McKenzie6 years ago

  We are very pleased with our beautiful new roof! Thomas Roofing is great to work with - from estimate to completion. Workers were thorough, professional, and efficient. We recommend Thomas Roofing without hesitation. -Jane and Bill M.

  Reply from the business

  You got it, Bill! We're transparent with you from start to finish. It's great to see you and your wife are excited about your new roof, and it's wonderful to have your support. If you need us for anything else in the future, don't hesitate to get in touch.

• 5 out of 5Paula Caponiti6 years ago

  We love our new roof. Looks beautiful. Was so impressed with clean up. Not a nail or paper to be found. Mr. Thomas and the staff at Thomas Roofing are great. We'd highly recommend them. They are responsive and friendly. You can't go wrong with them! Highly recommend!

  Reply from the business

  From start to finish, Paula, you can count on a job well done! We're flattered to see you're more than pleased with your new roof. It's wonderful to hear our workmanship blew you away. If you need us for anything else in the future, don't hesitate to get in touch.

• 5 out of 5Mark Levy7 years ago

  Ted from The Thomas Roofing Company did a great job re-flashing 3 of our chimneys! He arrived when he said he would, worked safely and efficiently and, was a pleasure to work with. Brienne in the office was also a pleasure to work with regarding scheduling. We'll for sure use The Thomas Roofing Company when it comes time to re-flash our 4th chimney!

  Reply from the business

  Happy to help, Mark! It was just as much a pleasure working with you as you had working with us. Thanks for taking the time to leave a review. When it comes to that fourth chimney, just give us a ring and we'll be there.

• 5 out of 5David Marcovitz8 years ago

  We had them replace our roof about 10 years ago. They were great. Soon after the new roof, we started getting water leaking into the house. They must have come out 10 times to try to figure it out. It turns out that the leak had nothing to …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  David, we know it's been a while since your review, but it sure hasn't gone unappreciated by our team. Thank you for leaving it, and we're happy we could come lend you a hand for your leaky roof. If there's anything else you need, be sure to let us know.

• 5 out of 5Therese W. Radebaugh8 years ago

  Dedicated, friendly, responsive, hard working, professional.....Very pleased

  Reply from the business

  Therese, thank you so much for all the wonderful support! I know it's been a while since you left your review, but if you need anything else, let us know.

• 5 out of 5Shawn Rardon8 years ago

  I was having issues with moisture getting trapped in my attic and needed work done with my vents going through the roof. They came over, diagnosed the problem, and fixed the issue. The folks from Thomas Roofing were quick, courteous, cleaned up after themselves and got the job done. I would absolutely recommend them for any of your roofing needs.

  Reply from the business

  Shawn, we're happy we could help you with your moisture problem in your roof. It was our pleasure, and if there's anything else you need, we'd love to have you back.

• 5 out of 5edith calhoun8 years ago

  Thomas Roofing did a fantastic job.Everyone was very professional and worked in a timely manner.Clean-up was excellent.Owner inspected the job after they were finish and found nothing,Bob and i were so very happy with the good job and the …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  We're flattered to hear that, Edith and Bob! Thank you both for taking the time to leave such kind words. It was a pleasure to help you out those times, and while I know it's been a couple years, don't hesitate to reach out if you need anything.

• 5 out of 5Marisa Rardon8 years ago

  Thomas Roofing did a fantastic job replacing the roof on my townhouse. The staff was great to work with.

  Reply from the business

  Glad we could help, Marisa! Thanks for the support, and I hope we see you again real soon.