The Roofing Company, Inc.

8 of the 24 one and two-star reviews we hold, most recent first.

• 2 out of 5Belvadere Simona year ago

  Roof was replaced in 2017. This year some shingles were raised up from the base. Won't go into specifics of what problem was. But was charged 2,477 dollars to repair a roof that is than 10 years old. Instead of admitting that job may not …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hi Belvadere, thank you for your review and for bringing your concerns to our attention. We acknowledge your frustration regarding the recent repair cost for a roof installed in 2017. We are taking your feedback seriously and are currently reviewing your project details internally. We aim to collaborate as a team to gather all relevant information and provide a comprehensive and appropriate response. We appreciate your patience as we work to address this matter thoroughly.

• 2 out of 5B Leea year ago

  Bad salesmen, overpriced estimates, lied about my warranty coverage. Just would not use them or trust them despite the guy telling me how trustworthy he is.

  Reply from the business

  Dear B. Lee, We're very concerned to read your review and sincerely apologize for the negative experience you described. This certainly doesn't reflect the high standards of service and trustworthiness we aim to provide. We take all feedback seriously, and we'd like to investigate your claims about bad salesmen, overpriced estimates, and misleading information regarding warranty coverage. To help us understand what happened and address your concerns properly, could you please provide us with more details? Specifically, it would be incredibly helpful if you could tell us: - The date of your service or estimate - The type of service you received or inquired about - Any names of the individuals you interacted with We value our customers' trust above all else and are committed to resolving any issues fairly. Please contact us directly at 757-867-6600 or admingroup@theroofingcompany.com at your earliest convenience. We hope to hear from you soon and have the opportunity to regain your trust. Sincerely, The Roofing Company Team

• 1 out of 5Rachel Vernon2 years ago

  I cannot recommend this company and will not engage their services in the future. Their quoting process is inadequate, resulting in unexpected expenses and delays. Despite significant portions of our project becoming unnecessary, the …

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5laura hillEdited 2 years ago

  Not pleased. The roof on this house is now 7 years old and for the last three years there has been one leak after another, 6 so far in different areas. The Roofing Company put it on with what appeared to be rent-a-temps with little …

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5wyndi dickersonEdited 3 years ago

  Not happy at all with the service that I recieved. I will not be using this company again. This is unfortunate because I've worked with them before. The experience was not to the standard I was assured and I won't work with the again.

• 1 out of 5harry sally3 years ago

  I must warn everyone! This company did not want to give us our Deposit of $4000 back they only want to give us $1600 back. We had to get a Lawyer.

• 1 out of 5Don Cherry4 years ago

  Why do small businesses come into Kingsmill and expect to give estimates on work two to three times they would get anywhere else. Just because people live here do not expect them to be naive and get more than one estimate.

• 1 out of 5Steve Norman5 years ago

  Beware! I scheduled an appointment for a roof estimate on a house I am selling. I got a call from the technician prior to my appointment to let me know they were there. They informed me that since the property was for sale, with a for sale …

  Google cut this review short. The full text is on their Google profile.

• knowledgeable staff48
• professional crew21
• courteous staff11
• gutter repair9
• one year check up3
• shingle repair3
• slate roof maintenance2
• fascia trim replacement2
• roof estimate2
• friendly installers2
• no pressure sales2

14 more of the 185 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Jim Gwathmeya month ago

  James & Tony arrived in the time expected & made short work of replacing a leaking stove vent that had been improperly installed. They accomplished the replacement quickly & cleaned up after themselves. This is my second repair experience with The Roofing Company & they are my go to company for all my roofing needs.

  Reply from the business

  Thank you for trusting us with your roof once again! We are glad James and Tony could get that stove vent replaced promptly and leave your property spotless. Serving repeat customers across Norfolk and the greater Hampton Roads area is always a privilege, and we appreciate your continued support.

• 5 out of 5Jeff Hutsona month ago

  James/Tony came and repaired our slate roof with courtesy and professionalism. They were a perfect representation of the rest of this company as every one I ever deal with is so very friendly, helpful and knowledgeable. Wouldn’t use any other company.

  Reply from the business

  Working on slate roofs across Norfolk is always a highlight for our crew, and James and Tony will be happy to know their hard work made a great impression. Providing expert craftsmanship alongside friendly, helpful service is always our top goal. We truly appreciate your loyalty and look forward to keeping your roof in top shape for years to come.

• 5 out of 5Chris Daniel3 months ago

  Brian with The Roofing Company was fantastic. He came out to inspect a roof another company put on a few weeks ago that we had concerns about. He was meticulous with his inspection and thorough with the explanation of his findings. He …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hi Chris, Thank you so much for sharing your experience. Brian takes great pride in giving homeowners clarity and confidence, and it means a lot to hear that his careful approach made a difference for you. Having the right information in front of you—along with someone who’s willing to walk through it step by step—can turn a stressful situation into a manageable one, and we’re glad you now have a clear direction forward. We appreciate the trust you placed in us and are always here if you need anything down the road.

• 5 out of 5Carter Harrell6 months ago

  James and Kris did a fantastic job addressing a leak we had next to one of our dormers. They were very professional and knowledgeable and had the problem taken care of quickly. I would highly recommend them and I could not be more pleased. Thank you James and Kris!

  Reply from the business

  Hi Carter, Thank you so much for sharing your experience with us. James and Kris take great pride in their work, and it’s wonderful to hear their expertise made a meaningful difference for your home. We’re grateful for your trust in our team and truly appreciate your recommendation. If you ever need us again, we’ll be ready to help keep your roof in top shape.

• 5 out of 5Meg Erbecker6 months ago

  Fantastic as always! Great communication, friendly and professional installers. Plus we got a great impromptu slate roof history lesson that was fun and informative. Great company, cannot say enough good things!

  Reply from the business

  Meg, Thank you so much for sharing this wonderful feedback. It’s always a pleasure to help, and hearing that our team’s communication, craftsmanship, and even a little unexpected roofing lore made an impression truly means a lot to us. We take pride in doing the job right and making the experience just as solid as the repairs themselves. We appreciate you choosing The Roofing Company, Inc. and look forward to being there whenever your home needs us again.

• 5 out of 5Adam Flowers8 months ago

  If you are looking for experts in roofing, who have attention to detail, quality craftsmanship, friendly staff, and reasonable prices, then look no further! We've had the roofing company perform repairs on two of our homes, both with …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hi Adam, that is truly fantastic to hear! Thank you for taking the time to share your experience and for trusting The Roofing Company, Inc. with the slate repairs on two of your homes. We deeply appreciate your recognition of our team's commitment to quality craftsmanship and attention to detail. Our philosophy is exactly as you stated: prioritize doing the job right to provide a long-term investment for our customers. Your recommendation is the highest compliment we could receive. Please know that we are always here to serve your future roofing needs.

• 5 out of 5Jared Meharg8 months ago

  The Roofing Company promptly and expertly took care of our slate roof leaks. They know how to take care of a slate roof so it can last a lifetime!

  Reply from the business

  Hi Jared, thank you for sharing your experience with us! Slate roofs are a true craft, and it means a lot to know our team’s care and precision made a difference for yours. Protecting a roof that’s built to last is exactly the kind of work we take pride in, and your feedback reminds us why we do what we do.

• 5 out of 5joseph mcgee9 months ago

  Kris and James did a great job, they were very polite and knowledgeable and kept me informed on everything throughout the day

  Reply from the business

  Hi Joseph, Thank you so much for your kind words and for taking the time to share your experience. We’re truly grateful for the opportunity to work on your project and are proud to have team members like Kris and James who represent our values so well. Your trust means a great deal to us, and we’re always here if you need anything in the future.

• 5 out of 5Mary Cath10 months ago

  Great customer service from Chuck Simpson

  Reply from the business

  Mary, thank you so much for taking the time to share your experience. We’re grateful you chose us to help with your roof concerns, especially after a storm. It means a lot to know that our team made a positive impression. We’ll be sure to pass along your kind words to Chuck—he takes great pride in helping our customers feel confident and cared for. If there’s ever anything more we can do, we’re just a call away.

• 5 out of 5Richard Karpinski10 months ago

  Replaced our old skylights with new Velux Skylights. Great work, professional installation and courteous service from start to finish.

  Reply from the business

  Hi Richard, We genuinely appreciate you sharing your experience! It's immensely gratifying to know that the upgrade to your new Velux Skylights was completed to your satisfaction. We take great pride in our workmanship and our commitment to a smooth, respectful process from the initial assessment through to the final installation. Your 5-star feedback is a fantastic validation of our team's dedication. Thank you for trusting The Roofing Company, Inc. with your home improvement needs!

• 5 out of 5betty suttona year ago

  Jacob Seaburg came by this afternoon to give us a quote to replace our 22 year old roof. Jacob was courteous, professional and very knowledgeable. He answered all our questions and after checking our roof and showing us the drone photos, he let us know our roof is not in need of replacement at this time. Such honesty and integrity is refreshing. No pressure tactics at any time. He left us with two quotes for consideration and texted us our roof pictures shortly thereafter. Thank you!! Based on our experience today, I will definitely consider The Roofing Company when we are ready to replace our roof in the near future.

  Reply from the business

  Betty, thank you so much for your wonderful 5-star review! We truly appreciate you highlighting Jacob's courtesy, professionalism, and especially his honesty and integrity in determining your roof isn't in need of immediate replacement. We believe in building trust through straightforward assessments and are so glad you appreciated the no-pressure approach and the helpful drone photos and quotes. It means a lot that you'll consider The Roofing Company when the time comes, and we look forward to assisting you then.

• 5 out of 5Christian Doylea year ago

  Jacob Seaburg was awesome! He got us an estimate quick and was very straightforward.

  Reply from the business

  Christian, that's fantastic to hear! We're really glad Jacob was able to make the initial step of getting your gutter estimate quick and easy for you. We know your time is valuable, and that's something we always aim for. Thanks for the great feedback!

• 5 out of 5Bob Gibbsa year ago

  Jacob came out and gave us an estimate for new gutters. Really professional, respectful and thorough. Explained the product well and didn’t press me into a decision on the spot.

  Reply from the business

  Bob, we appreciate letting us know how Jacob's approach was helpful for you. We believe in being professional and thorough while respecting your decision-making process. It's great to hear that came across during your gutter estimate. Thanks for the feedback!

• 5 out of 5Jani Parkera year ago

  Mike and crew did a great job with our chimney repair. Very professional and maintained good communication throughout the process.

Roof Replacement & Custom Carpentry | Yorktown, VA What started as a pest gap check uncovered an active leak from a window installed flush against the roofline. See how we reframed the opening, sealed the perimeter, and replaced the roof system.14 hours agoLearn more

• Warranty offered

  “…needs with our unsurpassed service, guaranteed workmanship and dedication to…”

• States years in business

  “…If your roof is over 20 years old, shows signs of wear or damage…”

• States a founding year

  “…8 Slate and Metal Roof Enhancements since 2015 Roofing Norfolk, VA The Roofing…”

• Free estimates

  “…navigation (757) 866-3400 Call Get a Free Estimate Toggle navigation Past Projects…”

• Financing available

  “…Contractors Take advantage of our FAST financing options for all services. Toggle navigation…”

• Mentions the BBB

  “…We have an A+ rating with the Better Business Bureau and…”