The Modern Pros

8 of the 9 one and two-star reviews we hold, most recent first.

• 2 out of 5Kylie Strickler2 years ago

  Save yourself the headache! We found Modern Pros through their seemingly great google reviews and hired them to do some work on the exterior of our home (paint, siding, accents, etc). We had nothing but problems from the very beginning, …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  I would like to sincerely apologize for the experience you had with Modern Pros. Your feedback is extremely important to us, and we are truly sorry for falling short of your expectations. We take your concerns seriously and are committed to addressing each issue you raised. I assure you that this is not the level of service we aim to provide, and we deeply regret the frustration and inconvenience this has caused you. We did conduct a thorough review of our processes when you initially brought this to our attention to ensure that this type of situation does not happen again in the future. Additionally, we revisited our communication protocols and quality control measures to guarantee a more seamless and satisfactory experience for our clients. If there is anything specific you would like us to address or rectify, please do not hesitate to reach out. Your satisfaction is our top priority, and we are eager to make amends hence the $1800 credit given. Once again, I am truly sorry for the negative experience you had, and we appreciate your honesty in sharing your feedback. Jesse

• 2 out of 5Moon Writer2 years ago

  I called this company when I couldn't find anyone else to fix a active leak in our roof. They sent a salesman to try and sell us a new roof, when asked for a repairs we were told to caulk it ourselves when we have none of the tools, ladders, or experience to do it. Salesman avoided quoting a repair whenever asked for one and were told they might send a technician later in the day when we got our appointment in the morning before the next storm. When called to fild our why we got a salesman for an active leak, told "This is the process" selling people instead of trying to help them.

• 1 out of 5Ben K2 years ago

  1/7/24 I was given a quote for 5”gutters all around, except for the front of the house which should have been a 6” gutter (by both Todd and Oz’s recommendation at different points in time) due to shingle overhang. I paid for services in full prior to scheduling an appointment. When the contract was signed, I was hurried along without a chance to review it. So imagine the surprise when they had installed 5” gutters all around. Furthermore, the trouble spots from before the gutter replacement were still just as bad after. The front of the house, to the side of the front door and corner of the garage all leaked excessively causing swamping both before and after replacement. 4/1/24 The replacement was completed. 4/6/24 I had brought this to Jon Lepo’s (service manager?) Attention via email. Oz returned to my house to make repairs. He then took pictures of the front gutter being mostly obstructed by shingle overhang confirming what Todd told me at the quote. Oz even sent a picture to his supervisor. He made repairs and now the garage gutter is draining properly. 5/1-5/2 2024 emailing with Jon about the continued drainage issues, he is now informing me they will not be repairing any further since my roof “is in severe need of replacement, or at the very least some extensive repairs. You have shingle damage in several areas, granule loss in almost all areas”. Why would they initially say my roof had 8-10 years of life left (implying it’s just fine as it is) BEFORE they got my money, now after the job is completed, it’s my roof’s bad condition causing the problems AFTER they’ve gotten my money? They are refusing to fix the errors they made and all I want is to receive the 6” gutter in front that they had verbally promised which is looking doubtful. If Modern Pros would like to contact me, please keep it to written communication.

  Reply from the business

  Ben, let's face facts: We've gone above and beyond to fix pre-existing issues without charging you a dime. Your signed contract spells out our agreement crystal clear. And let's not mince words, your track record with ratings? It appears a one star review is a signature move of yours. Heck, you even slapped us with one before the ink dried on the contract. And let's not forget your behavior on the job—intoxication and offering our crew weed? We treat our clients like family, but that doesn't mean we tolerate antics like that. We go the extra mile for our customers, but this time, it's clear we've gone too far. Thanks for the opportunity, Ben, but it's time to part ways. Best of luck elsewhere.

• 1 out of 5Kristen Harrison3 years ago

  Not Happy I WOULD NOT RECOMMEND THIS COMPANY. THEY ARE DISHONEST AND UNETHICAL. DO NOT GIVE A DOWN PAYMENT. I DID, $2,000 AND I CANCELLED AND THEY WOULD NOT GIVE ME BACK MY MONEY. WHAT DID THEY DO? I RECEIVED A QUOTE. THEY COULDN'T GIVE ME A DATE THE WORK WOULD BE COMPLETED, SOMETIME IN 3 -4 WEEKS. THEY SAID THEY CAME OUT FOR A SECOND MEASURING BUT NEVER CALLED TO TELL ME WHEN THEY WOULD BE COMING. HOW DO I EVEN KNOW THEY CAME. THE REASON THEY COULDN'T GIVE BACK MY DEPOSIT WAS BECAUSE THEY PURCHASED THE NECESSARY SUPPLIES, BUT COULDN'T DO THE WORK FOR 4 WEEKS.

  Reply from the business

  Hello Kristen, Real quick we'd like to remind you that we signed you on Sept 13th, did our 2nd measure for accuracy and ordered materials all before Sept 20th when you tried to cancel our agreement stating some sort of credit card fraud issues. Unfortunately as we mentioned before, we've already started forward moment on your project. Further stating that although we can't cancel at this time we'd put it on hold for you until you get things worked out and honor our agreement in the future whenever you are ready. We then noticed you even tried to dispute your credit card transaction which contracted a 3rd party mediator to get involved to resolve this situation for both parties. We were at their mercy as were you for approximately 90 days. They instantly removed the monies from our account during this discovery period finally resulting in our favor. Again, our agreement still stands as sated before and up above. Whenever things get resolved with your credit card fraud issues we'll be right her waiting to get you back into our schedule. Please contact when you are ready and happy holidays! (734) 367-4867

• 1 out of 5Chris SpaudeEdited 4 years ago

  UPDATE: In response to the response that you posted, my post is without doubt factual. I'd be happy to send (and post for prospective customers) emails and text messages that show you had workers come out twice in the last 18 months attempting to fix the leak without success. You did respond within 24 hours and installed the chimney cap on the 3rd attempt to fix it. I suspect if you look closer, you have all these records as well. My wife was not at all pleased with your quote and she will post a review as such. Your lead sales person received an email the night prior expressing our displeasure and he chose not to respond so I posted the review. The opportunity was there and the company chose to to reach out. We understand the process and pricing on the doors but we continue to be astounded that you treat repeat customers like this, especially after providing faulty work. All this over $250 which is a very minimal fraction of the money we spent with your company. What started out as a good experience wih our siding replacement has turned very poor in working with Modern recently. They replaced our chimney which was found to be rotted during the siding install in November of 2020. Months later our fireplace was leaking. They attempted to repair it but the leak persisted. After several more attempts to fix it, they just installed a chimney cap to hopefully fix it. A year and a half in and it's now fixed...we hope. While not ideal to take this long to fix, we have been understanding as we've worked through it. The main reason for the poor review and strong recommendation not to use them is related to the run around their lead sales guy has given us on fixing siding and door trim on 3 of our doors. He quoted us a per door price and applied a discount. When we indicated we just want our main front door done and asked if his per door price was good, he said no and increased the price. Emailed last night expressing major displeasure and no response today. We have spent a

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hello Chris, Thank you for the review even if it is a 1 star It gives us a chance to reflect on everything and make necessary changes to be a better company. We also like to believe that our customers are always right. Unfortunately, that is not always so such as in this case. We use a CRM that time stamps and records correspondence details. I will say there are some significant holes in your story. I must add throughout this, we’ve been dealing with your wife in regards to the chimney cap and additional work requested and quite honestly, she’s been a great pleasure to work with. As soon as she made us aware of the leak last week we were there within a few hours. Discovered the issue and ordered a replacement cap that very day and had it installed in less than a week. Again, our apologies for this mistake. When it comes to the doors, we offered a hefty multiple door trim discount to your wife for reasons being one, a repeat customer and two, having to deal with a leak issue. She was very pleased with the door trim price after it was explained. The next day she asked for a breakdown of the pricing including hourly wages. An assumption was made on your end that the discounts were equally the same for all three doors but only requested to move forward with just the larger door, deleting the 2 smaller doors. You became upset that the discounts were not equally distributed because now we are just servicing the larger door with the most material and labor needed. It obviously is not to your liking. We do our best to offer a fair price to our customers. Sometimes we cannot agree on what's fair and we accept that. This happens in every industry. It saddens us to see a customer upset without being offered a solution before a salacious review is posted. We wish you both the best and continue to be here if you’d like to offer some sort of compromise. Thank you

• 1 out of 5Lakenya Snipes4 years ago

  I tried to use their services but these people discriminate against certain areas. It clearly say Michigan on the website.

  Reply from the business

  Hello Lakenya, we do not pick and choose which areas we serve based on discriminatory practices. We do not serve all of Michigan as a Livonia based company, we serve our surrounding areas. We're sorry we weren't able to take on your project but what you're suggesting is pretty serious, we serve customers based on distance, availability of our crews and project type. Nothing more or less. Hopefully you were able to find someone local for your project. Have a lovely day.

• 1 out of 5StanleyEdited 5 years ago

  I reached out to this establishment plenty of times for a refund. The salesperson who done my quote said he will have his manager contact me. Well it's been way over 5 days. First he said the owner was out of town and I have to wait for him to come back. You mean to tell me this company does not function properly without the Boss being in town. This gave me a bad vibe. I've been waiting patiently for this owner or manager to contact me in regards to a refund of my deposit. I haven't heard back. It's like they take your money and you never hear from them again. I have called the front office no one ever answers. I apologize, yes my name is Deandre. I’m in your system look me up. I’ve been waiting for days for someone to contact me to issue my refund. At this point there’s really nothing to discuss over the phone. At this rate, I just disputed the charge with my bank. Thank you

  Reply from the business

  10/15/20 REPLY: (To Stanley) Hello sir, we don't have a Stanley that recently cancelled. Is this an alias name you are using? We cannot refund a customer that doesn't exist. Here's my cell number, please contact me directly. (313) 717-7380 -Jesse 10/17/20 UPDATE: (To Deandre) I see you changed your initial review name from "Stanley" to "Deandre" after our response. Thank you for the clarification on this. Although I haven't received a call from you Deandre, I will still looking into this matter once I return to the office on Monday, October 19th and get this resolved for you. Thank you sir and have a great rest of the weekend! -Jesse

• 1 out of 5Ryan Owens (Cloudz)6 years ago

  I hired this company twice through Home Advisor regarding a leak that was coming from my roof that caused the drywall above the door leading in from my garage to my home. I pointed this spot out to every technician that came to my home. The last visit was in July. We had a rain storm yesterday and my drywall is wet in the same area again. I contacted the company again and was transferred by the front desk rep to the last tech who was at my homes voicemail. He called me back 6 hours later and said there was nothing in his contract about fixing a leak. $600 dollars later I have the same issue and there seems to be no interest in trying to correct my issue. I would advise seeking service elsewhere as there seems to be no way for this company to determine where a leak is coming from but the company will pull up your shingles and perform some sort of repair that they tell you will help but it doesn’t.

  Reply from the business

  Hi Ryan, Thank you for choosing Modern Xterior Improvement and we appreciate your business. I apologize that you haven't found success from your two minor repairs. As you stated, we did come out twice for two separate repairs in March of 2019 and in June of 2019. When we first came out in March of 2019, after assessing the condition of your roof, we strongly advised and recommended to you that you get a roof replacement due to the shingle deterioration, wood deterioration, active leaking, no underlayment and age of your roof. We even offered to credit the cost of the repair towards a new roof to help ease the costs. You declined our professional recommendation and opted for a $250.00 repair consisting of nothing more than replacing some shingles even though we advised you this wasn't going to be sufficient. You then contacted us again in June of 2019 about your roof leaking again. We again came out and took a look, and again we strongly advised and recommended that you move forward with roof replacement due to the shingle deterioration, wood deterioration, leaking, lack of underlayment and age of your roof. We again offered to credit the cost of both repairs towards a new roof, you again declined and again opted for a minor repair of $350.00 consisting of nothing more than replacing the torn cap above your garage and replacing some more shingles and nail pops. Unfortunately until the entire roof is addressed there is no way to make your roof water tight. I spoke with you personally when you called and we did come out and address the issue every time as a reflection of our commitment to customer satisfaction. Your concerns were directed to the project manager and he promptly called you back that day. Our sales manager then offered to come back out and go over the contracts, roof, concerns, etc with you to try to help the situation and again offered to put the $550.00 spent in repairs towards the cost of a new roof and we would eat the cost of the materials used an

• gutters29
• siding27
• roofing12
• gutter installation11
• roof replacement7
• insurance claims7
• skylight repair2
• attic insulation2
• chimney repair2
• downspout repair2

14 more of the 142 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5devon cartera month ago

  Great company, they did a beautiful job with my siding repair. Trustworthy

  Reply from the business

  Thank you so much for the wonderful 5-star review, Devon! We truly appreciate you trusting The Modern Pros with your siding repair. It means a lot to hear that you were happy with the quality of our work and found our team trustworthy. We strive to provide every customer with exceptional craftsmanship and honest service. Thank you again for your business, and please keep us in mind for any future home improvement or renovation projects! We appreciate your support!

• 5 out of 5Douglas Lawsona month ago

  I’m so happy with the fantastic attic insulation job Modern Pros just completed today! They were professional from the first call through the final walkthrough. The team arrived on time, explained everything clearly, and did excellent work installing high-quality blown-in cellulose insulation throughout the space. The whole process was smooth and efficient, and their expertise really showed in every step. I’m already excited about the positive difference this will make for my home’s comfort and efficiency going forward. I highly recommend Modern Pros to anyone needing insulation or other home improvements. They truly deliver outstanding service.

  Reply from the business

  Thank you for the great review Douglas. We certainly appreciate you allowing us to take care of the attic insulation for you.

• 5 out of 5Deb Tosch2 months ago

  We were extremely pleased with the services provided by Modern Pros. Jessie came out and we explained our drainages issues. He quickly evaluated what should be done as a first step to help reduce the cost. Once we signed the contract we …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for the great review Deb. We appreciate you choosing The Modern Pros and allowing us to take care of your installation.

• 5 out of 5Kelly Raickovich3 months ago

  Very professional and cleaned up everything before they left every day. I stalled new windows, new central air, new attic fan. Brought my hot water heater up to code. Attached my dryer hose permanently to the Vent. They were all great guys to work with.

  Reply from the business

  Thank you for the awesome review Kelly. We appreciate you letting us take care of your home repairs.

• 5 out of 5Frank Witte4 months ago

  Modern Pros came through. Needed an Emergency roof repair. Took care of the problem same day as the estimate. Great team to work with.

  Reply from the business

  Thank you for the great review Frank. We appreciate your business and letting us take care of your emergency roof repair.

• 5 out of 5Jeffrey Loo5 months ago

  I selected the Modern Pros for exterior wall insulation after interviewing four companies recommended by Angi. Two companies gave estimates that were more than double of the other two. While the Modern Pros and the other company had …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for the great review Jeffery. We appreciate you selecting The Modern Pros to do your insulation and trim work.

• 5 out of 5Jeff Rochowiak8 months ago

  Every time I need to hire someone for work on my house or property I think the worst. Too many disappointments. From the estimator to the office to the two gentlemen who did my repairs - two thumbs up from me. It’s nice to know who can go to for the next repair or project. Thank you Modern Pros for great work and drama free.

  Reply from the business

  Thank you so much, Jeff, for taking the time to share your experience! We know how difficult it can be to find a contractor you can truly trust, so your comments mean a great deal to our entire team. We're thrilled to hear that everyone, from the estimator and office staff to our repair technicians, made the process smooth, professional, and stress-free. Thank you for choosing Modern Pros for your home repairs. We look forward to being your go-to team for any future projects. We truly appreciate your support!

• 5 out of 5Tom Hill8 months ago

  I’m very pleased with Modern Pros’ professionalism, quality of work, and fair pricing. As a returning customer, it’s always a pleasure working with Jesse and his team.

• 5 out of 5Yvette Mortz10 months ago

  This company is a true GEM! We had an issue with our roof, gutters and downspouts. Their representative talked with my husband to re figure the issues and made a plan that was amazing. They listened to our concerns. The work was done efficiently and professionally. It was inspected and they went over all the finish work so we knew it was handled properly. The clean up was extremely well done. We would have this company do work for us again. Our neighbors were also impressed with how the workers made sure they were not in anyone's way. VERY HAPPY CUSTOMERS

  Reply from the business

  Thank you so much, Yvette, for taking the time to leave such a thoughtful review! We're honored by your kind words and are thrilled to hear that you and your husband had such a positive experience with our team. At The Modern Pros, we believe that listening to our customers and creating the right solution for their home is just as important as delivering quality workmanship. It's wonderful to know you were happy with the roof, gutter, and downspout repairs, as well as our communication, cleanup, and respect for your property and your neighbors. Your recommendation means a great deal to all of us. Thank you for trusting The Modern Pros with your home. We truly appreciate your business and look forward to helping you again whenever you need us. Enjoy your home, and thanks again for being such wonderful customers!

• 5 out of 5Dale Helton11 months ago

  The Modern Pros are absolutely fantastic! They rebuilt our deck and painted my bedroom, and both projects turned out better than I ever imagined. The craftsmanship on the deck is solid, clean, and beautiful — it feels like a brand-new outdoor space. Inside, the bedroom paint job is flawless; smooth walls, sharp lines, and a fresh look that totally transformed the room. What impressed me most is that they went above and beyond in every step. They showed up on time, worked efficiently, paid close attention to detail, and left everything spotless when they were finished. It’s rare to find a company that takes this much pride in their work, and I’m amazed at just how good everything turned out. I highly recommend The Modern Pros to anyone who wants quality work done right the first time!

  Reply from the business

  Thank you so much, Dale, for your incredible 5-star review! We're thrilled to hear you're enjoying your new deck and freshly painted bedroom. It was a pleasure working on your home, and we truly appreciate your kind words. Thank you for choosing The Modern Pros, we look forward to helping you with any future projects!

• 5 out of 5Beth Carswell11 months ago

  We took down a raised deck and found the previous owner did not have the same siding below. We called Modern Pros they came out said no problem -gave us a quote-came out and removed the old installed the new and you cannot even tell the difference. Absolutely amazing!

  Reply from the business

  Hi Beth, Thank you so much for taking the time to leave such a wonderful review! We're truly thrilled to hear how happy you are with the siding repair. It’s always our goal to make things look seamless, like it was always meant to be there. We really appreciate you choosing Modern Pros and trusting us with the project. It was a pleasure working with you! If you ever need anything else around the house, we’d love to help again.

• 5 out of 5Linda Irelanda year ago

  Last August a windstorm came through my neighborhood and did damage to the siding on my home and took out a tree in my backyard. Based on reviews I found on a website I called Modern Pros to come out and give me a bid to fix the siding on …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5jenflamonta year ago

  Modern Pros completed our home project with total professionalism and skill! Jon, their project manager, went above and beyond when it came to communicating and prioritizing even the smallest concern. That is something many contractors …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you so much, Jen, for your wonderful 5-star review! We truly appreciate you taking the time to share your experience. We're especially grateful for your pleasant comment about Jon. Clear communication and attention to every detail (big or small), are values we take seriously, and we're thrilled to hear that helped make your project a smooth and stress-free experience. Thank you again for your recommendation, and we look forward to helping you with any future home improvement needs! — The Modern Pros Team

• 5 out of 5Shirley Hilla year ago

  I am writing to commend Modern Pros for the outstanding job they did on my recent roofing project. From start to finish, their team was PROMPT, professional, efficient, and highly skilled. The quality of workmanship exceeded my …

  Google cut this review short. The full text is on their Google profile.

🏈 KICKOFF SAVINGS EVENT IS HERE! 🏠 Football season is kicking off... and so are the savings! Whether your roof has seen one too many Michigan seasons or your siding is ready for a fresh new look, now is the perfect time to make the winning play. 🔥 Choose ONE of these limited-time offers: · $1,000 OFF Roof Replacements OR · $1,000 OFF Siding Replacements Why choose The Modern Pros? ·️ We handle the insurance claims for you ·️ Financing options available ·️ Built to withstand Michigan's toughest weather ·️ Built Different. Built to Last. ⏰ Don't wait! This offer ends August 31st. Visit ModernPros.com to schedule your FREE estimate and kick off the season with a stronger, better-looking home! #TheModernPros #BuiltDifferent #KickoffSavingsEvent #RoofReplacement #SidingReplacement #MetroDetroit #HomeImprovement #MichiganHomes #Roofing #Siding #FootballSeason #CurbAppealAug 11, 2026Call now

• Licensed

  “…As a licensed builder and roofing specialist, we’ve…”

• Insured

  “…different: we're a local, licensed, insured Michigan builder with a permanent…”

• Warranty offered

  “…manufacturer warranties, our labor warranty, permit records, and before-and-after…”

• States years in business

  “…been improving Michigan homes for over 25 years, proudly serving homeowners across…”

• States a founding year

  “…Services for All of Southeast Michigan Since 1999 The Modern Pros have been improving…”

• Free estimates

  “…— call (734) 367-4867 or request a free quote with no obligation or pressure. Step…”

• Financing available

  “…Financing available. Learn More Siding New siding can…”

• Mentions the BBB

  “…Michigan , and verified through the Better Business Bureau . With 156+ five-star Google reviews…”

• Family owned

  “…MI 48150, we are your neighbors — a family-owned, full-service contractor that has…”