Surber's Windows and Doors

8 of the 13 one and two-star reviews we hold, most recent first.

• 2 out of 5Diana Bell2 weeks ago

  Had all windows replaced. I had to clean up after installer, Derrick. He left small screws on floor that I picked up and sucked one into sweeper. Also, on the outside he left aluminum shavings on ground which our dog could have stepped on. Both of these were left by all 9 windows! The last thing was when he caulked the windows, one window was not completed, it was like he ran out of caulk and didn’t want to open new one.

• 1 out of 5Patricia Newmana month ago

  Our door was installed and everything was great until an issue came up. I have been attempting to get into contact with this company for 6 months with just a work around of phone calls and getting told they'll call me back that day and never hearing from them again. As great as the door look the customer service isn't it.

• 1 out of 5blanket2 months ago

  Disruptive salesmen on properties despite signage requesting no solicitors. Stick to digital marketing in 2026. Thanks.

• 1 out of 5Keith Troxel9 months ago

  Delayed installation and blamed it on employees being fired or leaving. Put a deposit down on 7/16 and worked is still not even statred

  Reply from the business

  We apologize for the delay and any inconvenience caused, Keith. Please contact us directly so we can address this issue promptly. Thank you for your patience.

• 1 out of 5Deanna Hoffman11 months ago

  Long read, but worth it if you're considering Surber's. I'll start off by saying the sales guy that came out was great. Very informative and polite. The installation was a breeze. There was only 1 guy, but he worked his butt off to get my …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  We apologize for the distressing experience you had, Deanna. We take your feedback seriously and will address the issues with our team to ensure this doesn't happen again. Thank you for bringing this to our attention.

• 1 out of 5Zeus Apollo11 months ago

  when your walking sales people are told no you say they are trained to overcome resistance. I think a better option would be to leave the property without continuing. the fellows were talking about how they didn't like soliciting people in their homes as they walked off. person on the phone who was introduced as their supervisor and later said he was the operations manager made a surprising admission. he wouldn't want to do that job either...way to lead buddy maybe check the recording. that is what he said

  Reply from the business

  Hello! I will say in our 2-3 years of canvasing, and over 60,000 doors knocked, we've never had a bad review in regard to canvassing which honestly shows how rare something like this is. Our canvassers are trained to show the clipboard once to show our updated product list, then at that point if are told no they are instructed to leave. This could also be a result of having two new trainees having their first day out in the field today. I will look into who was at the door and try to get a better view of the situation and act accordingly. With all that said I do think there was a misunderstanding with you and our Operations Manager. I'm under the impression he said he's not a canvasser, not that he wouldn't do the job. Hope you have a good day.

• 1 out of 5Tammy BarkdullEdited a year ago

  Let’s just say our experience with Surber’s has been a challenge to say the least. They put in 18 windows. When they caulked the windows they used non paintable caulk inside. I also asked while they were caulking the windows if they would …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Mrs. Barkdull, You are 100% correct we had some challenges on your project and I accepted the blame. We used the wrong type of caulking on the interior "non-paintable". I did visit the site on 9/22/22 to help resolve any issues. I asked for us to examine every window personally and we walked to every window so we could fix any issues. We came to an agreement of which windows needed redone. I had Mike remove and reseal any issues. I asked Mrs. Barkdull to inspect each window as he finished. He was instructed not to come back to the office until all issues have been resolved. We did have one window missing the grids and was replaced. I requested that if there was any issues with the paint to please notify me and I'll help remedy the situation. We personally, inspected each window together and no window had scribble marks. 1 1/2 years later marks appeared and we are replacing at no cost. This is the first time we've been notified of a damaged shingle resulting in a roof leak. If I had known this I would have sent my roofing crew to repair and hired a painter to repair the damage. I assumed that all issues had been resolved since we do not collect on payment until customer is happy especially when issues arise. The contract was paid in full 9/22/22. We learned a valuable lesson during this installation we longer send multiple installers and laborers. We only send one installer with laborer. We experienced zero accountability during this installation. My fault for sending too many people (6) to finish the job quickly. We have slowed down the installations to ensure attention to detail is met. We also implemented an after install visit to all installation "brand ambassador program." We've expanded this program all cu

• 2 out of 5Mark Manninga year ago

  Many Years ago I hired Surber's for many Windows to be replaced and New Insulated siding all around on my House. The Windows are fine, but the Siding installation is questionable. The Installers thought it was a good idea to mount several electrical boxes just to the siding and not any electrical boxes behind them. I have just completed having Two sides of the House siding replaced this week and they installed electrical boxes to the studs of the house and installed new J Blocks. I spent a lot of money with Surber's before. I spoke with Charles over the phone concerning the electrical boxes and light installation. He tried to tell me that my installation was the same as the install on his house and that everything is fine. Well the install at my house was NOT fine, but it is now. Surber's did supply us with a very nice Front Room Window and did some very nice Finish Work in cold weather. I must acknowledge that. It just seemed like the last day of the Siding install was on a Friday and the Crew was anxious to get the job done and did many short cuts. I have had McGuff Roofing here to replace all the siding in the problem areas and installed the proper Electrical Boxes to the House Studs on the North side of the house. McGuff did an excellent job.

  Reply from the business

  We did approximately 200 square feet of siding in 2008 and 1300 sqft in 2009. We did receive a call regarding J-blocks in 2022 almost 14 years after installation. The conversation was the J blocks used were incorrect type. I personally inspected the ones installed on my home they matched the picture sent. There was no conversation about electrical boxes inside the walls not installed. We did not install any wiring on the home only installed J-blocks over the existing outlets. We visited this jobsite 6/2009 additional work, 7/2010 sales request, 5/2011 service request, 10/2015 service request, 3/2017 service request, 7/2021 material pick up. With numerous visits and many different technicians and factory representatives there was no mention during these visits of J-block issues.

• installer62
• patio door installation31
• storm door installation25
• quick installation24
• shower installation21
• sunroom17
• siding installation10
• casement windows4
• one year inspection4
• bay window installation3

14 more of the 532 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Zack Flowers11 hours ago

  Mike Banwell our installer did a great job. He was very helpful and professional.

• 5 out of 5Louis Simpsona day ago

  I'm glad we went with Surber's, the staff is very professional and efficient. The install team led up by Mike G. did a fantastic job of communicating the procedures, and answering our questions quickly and with substance that made sense. In other words, not a bunch of double talk like you get from people that really don't know what they are doing, but are trying to fake their way through it. The owner, Charles, came out and double checked all measurements, and made sure we understood what was going to happen, and allowed us the opportunity to provide input on design thoughts. This company has genuine construction, and carpentry knowledge and experience. Job well done!!!!

• 5 out of 5Melinda Walkera day ago

  It was longer than expected to receive our bow window but worth the wait! We love the window! The installers Mike B and Haven B were very professional worked quickly and did awesome job with the clean up! Very happy with their service!

• 5 out of 5Todd Kelley2 days ago

  We had all the windows in our house replaced and they look great. They did a sliding door for us 10 years ago it still works like its new. Mike B, Jason F, and Haven B did a great job and were quick and professional. They tolerated our two big dogs who wanted to help.😀

• 5 out of 5Amy AncilEdited 2 days ago

  Colton F. and Mike G. did a great job on the vanity top installation!

  Reply from the business

  Hi, Amy. Thanks for taking the time to share your positive experience. We truly appreciate it!

• 5 out of 5Kay Garrison3 days ago

  Garrison was very professional, courteous and had great communication. Installed a shower and window. Kept everything cleaned up, hauled everything away.

• 5 out of 5Tim Johnson4 days ago

  Surber’s did an amazing job installing our new walk in shower. The workers (Garrison & Nathan) were very courteous and explained everything they were doing. Also they put down drop cloths everywhere they were walking and they cleaned up all the mess. We would highly recommend them to anyone who needs a bathroom remodel. Tim J.

• 5 out of 5Jennifer Riley5 days ago

  Derreck was very polite and professional; he took his time and went through everything with us. I will definitely recommend your services to my friends and family.

• 5 out of 5Vanessa Browna week ago

  Outstanding work by Jason and Haven installing our new sunroom windows. They were prompt, efficient, great communicators and everything was done timely and everything cleaned up perfectly. Job well don’t gentlemen! Thank you!

• 5 out of 5Kimberly Mendenhall2 weeks ago

  Walk in shower replacement and new countertop to match looks absolutely wonderful. Garrison was our installer and very professional and courteous and superb workmanship.

• 5 out of 5Gina3 weeks ago

  The team (Mike B., Jason F., Haven B. & Ethan) that installed my replacement windows did a fantastic job! They were prompt, efficient, respectful of my property and communicated clearly. The windows are such an improvement from the builder grade windows originally installed in my home, we can already see a difference! Highly recommended!

• 5 out of 5Sylvia Tennancour3 weeks ago

  Very happy with my new four seasons room. Brandon and his crew did a great job. The project was done timely. Brandon kept me informed throughout the process.

• 5 out of 5Ann MarieEdited 4 weeks ago

  Our 1st time having a professional company install our doors. We had 3 custom doors installed due to non-standard size doors in our older home. The local hardware store doors …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Doug & Ann Johnson4 weeks ago

  We were replacing a double-hung window in a bathroom with a large rain glass window so we can install a shower there. I was surprised when Jason F. came out; himself (I guess I was expecting 2 because of the size and weight.) Jason was friendly, very competent, and got the job done in a lot last time than I would have expected. It looks great.

• Warranty offered

  “…doors include a three-year service warranty, and our bathroom systems are backed…”

• States years in business

  “…Industry Experience Our team has over 100 years of combined experience, and…”

• States a founding year

  “…Door & Bath Experts Family-Owned Since 1980 Meet Our Team Free Installation with…”

• Financing available

  “…Is financing available for window or bath projects? Yes. We…”

• Family owned

  “…Trusted Window, Door & Bath Experts Family-Owned Since 1980 Meet Our Team Free…”

• Veteran owned

  “…the region's oldest family-owned, veteran-owned home improvement company. With…”

Their site also states: mentions the bbb.