Summit Point Roofing

8 of the 11 one and two-star reviews we hold, most recent first.

• 2 out of 5Dan OggEdited 2 weeks ago

  Granted our house is smaller, but to do a total tear off and complete roof with some OSB sheath replacement in a 1/2 day and clean up, impressive to say the least. Highly recommend. 7 months later I have loose shingles and bulging drip edge and I'm told there is a fee of $350 to make repairs? Repairs on shotty "rushed" installation 7 months later?? Knowing this is how you stand behind your work I would not recommend.

  Reply from the business

  Dan, Thank you so much for the kind words and recommendation! We’re glad we could complete your roof replacement quickly and to your satisfaction. Our team takes pride in efficient, high-quality work, and it’s great to hear the results met your expectations. If you ever need anything in the future, we’re always here to help.

• 1 out of 5Aiden Sarres4 months ago

  Outside hooting and hollering 6:45am on a Saturday. I get it during the week, starting early getting the job done. But on a Saturday before the suns even up yall are tearing apart a roof, that’s just inconsiderate.

  Reply from the business

  Aiden, Thank you for bringing this to our attention. We sincerely apologize for the early morning disturbance and understand how disruptive this can be, particularly on a weekend. While we aim to complete our work efficiently and within project timelines, we also recognize the importance of being considerate of our neighbors and the surrounding community. Your feedback is appreciated.

• 2 out of 5Kirstin Dykstraa year ago

  The roof looks good from what we can see from outside (no completed pictures of the project were ever taken, so I have no idea what's going on up there) and the crew worked hard for 12+ hours to get the installation done in 2 days. However, the communication with the team was very poor. Delivery of supplies were left obstructing our back gate and then no communication was provided as to why or when the project would start until I called to ask. The office point of contact, Stacey, is extremely rude and when we called to complain that our attic was left completely demolished with dirt and debris, ruining our attic fan, and also food waste and water bottles left in the attic, she told us tough luck. Tarps were put up to protect the landscaping for picture purposes and then promptly taken down, meaning that expensive landscaping was trampled or crushed and destroyed. I keep finding shingle debris and nails in my yard and garden despite paying for cleanup. The initial inspection phase done by their employee stated that our roof was definitely one hundred percent going to only need a partial redecking (accommodated in the quote), which then suddenly turned into a full redecking and we were charged over 6,000 extra dollars for this. They tried to charge us over 4 grand for extra tear off but since the inspector only found two of the layers, they did take this off after some push back. They also left a giant wire attached to the roof peak from the old ice melt system instead of asking us if we wanted it reinstalled or taken down, so now there is giant wire hanging off the side of my house stuck 100 feet in the air with no way of us getting it down. I am very unhappy with the level of consideration that was given towards our home and the willingness for them to listen to or accommodate any of these concerns. I would be embarrassed to leave a job site in that condition, but they clearly aren't, so I would recommend looking elsewhere.

  Reply from the business

  Hi Kristin, Thank you for taking the time to share your experience. We’re truly sorry to hear that parts of the process didn’t meet your expectations. While we’re glad to know the roof looks good and the crew worked hard to complete the project efficiently, it’s clear that there were several areas where we let you down, and we sincerely apologize for that. Communication is something we always strive to improve, and we regret that you felt left in the dark at times throughout the project. We also understand how frustrating it must have been to deal with debris, landscaping damage, and issues in the attic — that’s not the experience we want for any of our customers, and we’re sorry those things were not handled with more care. We hear your concerns about the redecking and additional charges. While sometimes conditions under the roof can change the scope of work, we understand that those changes should be communicated clearly and transparently — and we’re sorry if that wasn’t the case here. We’d really appreciate the opportunity to speak with you directly and see if there’s anything we can do to make things right, including helping with the wire left behind from the old ice melt system. Please feel free to reach out to us at your convenience. Thank you again for your feedback. It helps us grow and improve, and we wish you all the best.

• 1 out of 5Chan Chana year ago

  Horrible service

  Reply from the business

  Hello, We take all feedback seriously and always aim to provide excellent service, but we’re unable to locate any record of working with you. If you believe this is in error, we’d love the opportunity to understand more—please contact us directly at (616) 622-6343 so we can look into your concerns.

• 2 out of 5Madison LaRocco2 years ago

  As far as I know the work they did was okay. Clean up job was less than desirable but I looked the other way. My issue lies with the company’s synchrony as a whole. Last year I bought a house, requested to have some work done, got a quote, agreed to it, then was ghosted for weeks. As an apology, they knocked some $ off the quote & came out a few weeks later and did the work. I tried paying at time of service in January. I was told I had to wait to receive an invoice via mail or a phone call. Waited several days, nothing, called, got passed around & didn’t come of anything. I figured if they wanted payment, they would contact me. It is now ten months later, near the holidays, I have since sold said house & they are contacting me for payment. Wild way they do their business.

• 1 out of 5Liz BV3 years ago

  I would not recommend this company. We spent over $27,000 on a roof after a $500 concession. Their goal is to get the roof done as fast as possible, and if they destroy your yard, landscaping, or house in the process they do not care. I now need to repaint my house, get new landscaping and fix my lawn.

• 2 out of 5Brennan Whetstone4 years ago

  We utilized Summit Point to install a new roof in the early spring of 2017. We were not impressed by the crew at the time as they kept missing their dumpster, destroying a chunk of our fencing (photo). To their credit, the salesman comped us by not charging us for several feet of new wood sheathing. We considered the situation rectified and were relatively happy with the end product. However, over several days after the crew was complete, we kept finding large roofing nails all around our yard - one injuring our puppy. The response to this was lackadaisical; they took several more days to come back to our property to sweep for nails. To this day, we still find nails time to time. From there, no complaints. Or so we thought. Found out this past week that a complete lack of caulking around an air vent caused water intrusion over the past five years. Due to the recent heavy rain, this intrusion met its threshold, which culminated in a water-damaged bedroom ceiling (photo). Now we have another Summit Point mess on our hands. I completely understand that the work happened 5 years ago. And I sure hope the company has improved since then (appears that it has, going off the recent and overall reviews). However, we deeply regret hiring Summit Point for our project. Never again.

  Reply from the business

  Hi Brennen, We strive to be the best when it comes to communication, customer expectations, and installation (quality workmanship) on all of our projects. Based on your review, it sounds like we missed the mark here. We apologize for the issues you've experienced with us. Please know that we'll take your feedback and work to improve. If there's anything we can do to improve your experience with us, please give us a call at 616.622.6343 - we'd love to make sure you're taken care of.

• 2 out of 5Jason Samsel4 years ago

  For while I can not comment about the quality of their roofing, but rather than the no quote I didn't receive. For the sake of not signaling anyone specific person, I had a guy come out on Monday (4/25/22) and he was very knowledgeable and even climbed up on to inspect my roof and told me what was needed. Now here is the problem, he told me to inspect a quote within a day or two, as of writing this, I have not received any such thing. So because of this I had to go with another company for my roofing needs, but this review isn't to deter from using them and could be just an isolated incident, hence the two star rating.

  Reply from the business

  Hi Jason, Thanks for the feedback, Jason. We apologize for the inconvenience & we will use this to improve.

• roof replacement70
• answering questions35
• responsive staff11
• gutter repair8
• efficient crew8
• shingle replacement5
• gutter screens4
• competitive quote4
• thorough cleanup3
• fan vent replacement2

14 more of the 380 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Ethan Wiers2 days ago

  They did my roof 8 years ago. Everything went fine, everything has held up perfectly. No complaints. I'd recommend them to anyone who needs a roof replaced.

• 5 out of 5Mary Kuperus2 weeks ago

  We had Chris come out and give us an estimate to fix our roof. He was not only professional but he saw some other things that needed to be fixed. He did warn us that it might take a couple of weeks because of all the storm damage they were working on, which we were fine with. The next week they called us and got us in a week early. They matched the new shingles to the old ones where you couldn’t tell which ones were new. When we need anything else done on our roof we will be giving them a call!

  Reply from the business

  Hi Mary, We are so happy to hear you had a great experience with our team! Transparency, honesty, and communication are at the core of everything we do, so it's wonderful to know that came through during your project. Thank you for taking the time to share your experience, and for recommending Summit Point Roofing.

• 5 out of 5Conrad Fowler4 weeks ago

  Gave me a good roof

  Reply from the business

  Conrad, Thank you for your 5-star review. We appreciate the opportunity to work with you and we are happy to hear you love your new roof!

• 5 out of 5Matthew Tibbita month ago

  Smooth experience from quote to clean up and we’re happy with the work done to replace our roof! Would recommend.

  Reply from the business

  Hi Matthew, Thank you for your 5 star review and kind words! We are happy to hear your experience with Summit Point Roofing was a positive one. Thank you for trusting us with your roof!

• 5 out of 5Brandon VHa month ago

  Great experience, very good communication back and forth.

  Reply from the business

  Hi Brandon, Thank you for the positive review! Here at Summit Point Roofing, we strive to communicate effectively to better streamline the process for all of our clients. We are grateful to have had the opportunity to work with you! Please reach out if you need anything!

• 5 out of 5David Wheeler2 months ago

  Summit Point roofing did excellent work in replacing our roof. They were the only company we had an estimate from that went into our attic to check about ventilation difficulties. After the work was done, a small problem was found, also in …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hi David, Thank you for your 5-star review and your kind words. Our team always strives to lead with excellence and integrity! We are grateful to have the opportunity to work with you! We hope to work with you again in the future. Thank you for choosing Summit Point Roofing!

• 5 out of 5Patrick MorrisseyEdited 2 months ago

  Fast, high-quality work and a great Price! Cleaned up after the job very nicely. Would use again!

  Reply from the business

  Thanks Patrick!

• 4 out of 5Neil Evans2 months ago

  No leaks! Tried hard to schedule things, communicate, and adhere to schedule. Crews are subcontractors which was a little disappointing. Payment terms are only 7 days which is pretty tight turnaround unless you want to pay with a credit card.

  Reply from the business

  Hi Neil, Thank you for your feedback. We appreciate your recognition of our efforts to coordinate scheduling, maintain communication, and keep the project on track. We understand your concerns regarding the use of subcontracted crews. We work with trusted trade partners who meet our standards for quality and professionalism, allowing us to provide the specialized expertise needed for each project. Our 7-day payment policy helps us ensure timely payment to the crews and suppliers involved in your project. Thank you again for choosing us and for taking the time to share your experience. We value your feedback and are always looking for ways to improve.

• 5 out of 5Mike MacKellar3 months ago

  Summit Point completed a full roof replacement as part of an insurance claim due to wind damage. From the quoting process, to communication about material delivery and start date, and cleanup, everything went very smooth (didn't find a …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hi Mike, Thank you for the positive review! We're happy to hear our production team exceeded your expectations. Our Summit Point Roofing team strives to communicate effectively with our customers in order to streamline the replacement process! We are also so grateful to have Levi on our team! Thank you for the recommendation.

• 5 out of 5Corbin Prince3 months ago

  These guys do great work and are great people! Would recommend!

  Reply from the business

  Hi Corbin, Thank you for your kind words! Summit Point Roofing strives to be the best and most accommodating to everyone we come in contact with. We are happy to hear you had a pleasant experience working with our team!

• 5 out of 5Andrew Rennick3 months ago

  Awesome people to work with! Caleb is the goat!!

  Reply from the business

  Hi Andrew, Thank you for your positive review! Caleb truly is the best! We are so lucky to have a loyal and dependable employee. We are happy to hear you enjoyed working with him just as much as we do!

• 5 out of 5Rob Carpenter3 months ago

  Bailey and Jordan were on-time and professional, and did a great job communicating as they corrected issues caused by another roofing company. 5-Stars and I wouldn't hesitate to refer them for any roofing projects.

  Reply from the business

  Hi Rob, Thank you so much for your kind words and for taking the time to share your experience! We’re glad our techs were able to step in, communicate clearly, and get everything back on track for you. Your trust and willingness to recommend us truly mean a lot. If you ever need anything in the future, we’re always here to help!

• 5 out of 5Andrea Potter4 months ago

  Summit cares about their customers and they do quality work for a very reasonable price. We asked many questions and they were patient and thoughtful with their responses, thoroughly explaining everything. Jacob was very professional and knowledgeable. I would highly recommend them.

  Reply from the business

  Hi Andrea, Thank you for the positive review! As a company, we strive to make all of our customers feel cared for. We are so happy to hear Jacob was able to assist you. We are lucky to have him at Summit Point Roofing. We hope to work with you more in the future!

• 5 out of 5Kathleen Plakmeyer5 months ago

  We have had Summit Point Roofing install a new roof on two separate houses. They are great to work with, very knowledgeable on the different shingle types, and the pro& cons of all the roofing types! Two years in a row after major snows with thaws and refreezing during prime ice-dam weather, they have had crews dispatched promptly to prevent any trouble! We really appreciated their attention to the details! The crew comes in and protects your landscaping, and windows etc., installs roof, cleans everything up, and the only sign they have been there is a beautiful new roof! My husband has used them on his business properties also for commercial projects and has never been disappointed. We would recommend Summit Point Roofing without hesitation!!

  Reply from the business

  Hi Kathleen, Thank you for your 5-star review! We are happy to hear that you enjoyed working with us and we appreciate your recommendation. Our team and crews take pride in their work and are always paying attention to detail. We are grateful to have you as a loyal customer! We hope to continue working with you and your husband!

• Free estimates

  “…Residential Case Studies Contact Free Quote (616) 622-6343 Commercial All…”

• Financing available

  “…Local Experts Skip to content CAREERS FINANCING OPTIONS (616) 622-6343 Locations (616)…”

• 24/7 emergency call-out

  “…Summit Point Roofing provides 24/7 emergency commercial roof repair…”

Their site also states: warranty offered.