Storm Guard Roofing of Slidell

All 4 of the one and two-star reviews we hold for Storm Guard Roofing of Slidell, most recent first.

• 2 out of 5Shawn Colla year ago

  Not rating the business itself but rating Carl and his son. We bought what we thought was a well flipped house from them in July. Inspection was done & they did fix what we required to close on the house. I will give credit where it's due, but upon further inspection myself, this was a cheap flip. The kitchen was done nicely. But the sheet rock on the ceiling in the living room has been begun to crack due to poor mudding and painting. The wiring for the can lights seems to be haphazardly. Drilled holes thru the plywood sitting over the joists to run the wires for the can lights instead of lifting the plywood or running the wiring so it's out of the way. The insulation was lifted and not laid back down. Seems as if they or the previous owner bought wider insulation than what is required and it doesn't sit right. Some of the 2×4s were nailed to the headers or joists. I had to fix them myself, granted that could've been a inspector failure. We were told the A/C unit was serviced & looked over just before we moved in, a receipt was shown. But I've since had 2 A/C techs come out to fix breakers and a fuse. Upon inspection by the tech the condenser is falling apart, the wiring to the A/C is fubared. Granted that could've been done before but at minimum as a flipper that could've been fixed. The sheetrock and the insulation is the biggest complaint. Altho I do feel the A/C should have been looked at and a minimum done right or completely fixed. They can respond all they want to but anyone can come and see what I'm talking about. The floors are great and the kitchen was done well, but it seems they rushed this house and it's disappointing.

• 1 out of 5Judith Champagne3 years ago

  Horrible experience! Just know they WILL NOT abide by price you sign and agree to on your contract. After the roof installation is complete they will charge you $3K more than your agreed upon price. And that increase was not based on any hidden damages or repairs. DO NOT trust them to go through your insurance company. Avoid the surprise billing, avoid at all cost!

  Reply from the business

  Dear Judith, I’m sorry that you feel this way and that I could not make you happy in this situation. As we discussed with you in person and on the phone, your insurance company determined the settlement of the damage to your home from Hurricane Ida. In your case, your claim was supplemented which was explained to you verbally and is on your contract. The estimate was originally written using pricing from September 2021. When you contacted us at the end of January 2022 to replace your roof, your adjuster’s estimate was outdated and so when we completed your roof in February of 2022, your estimate was updated to the current pricing for when your job was done. This is called supplementing. Supplementing may include a variety of items including pricelists, code items or items left off of the adjuster’s worksheet. It can also include damage not able to be seen before the shingles are removed, commonly referred to as hidden damage. Thankfully, as you mentioned, your home did not have hidden damage. Additionally, when an insurance company revises their estimate for an insurance claim and the repairs are performed, the funds sent to the policyholder are to pay a contractor for the work that was completed. We are here to discuss this again and review the payments you received from the insurance company for the repair of your home. We have always been available to speak to you and will continue to do so. Thank you Judith.

• 1 out of 5Dorine Lanier4 years ago

  They had to come back numerous times due to installing wrong ridge vents to vent pipes. I do not recommend. Plus a year later we're still picking up roofing nails in the yard.

• 2 out of 5Ryan Lombard5 years ago

  Called and left a message with employee. Never heard back. Roof is still leaking.

  Reply from the business

  We're sorry we failed to get in touch with you. We have worked to keep that from happening again.

• inspection15
• insurance claim assistance8
• polite staff8
• efficient crew7
• quick work5
• new roof5
• on time3
• quick installation3
• fortified roof2
• helpful company2

14 more of the 135 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Monette Johnson10 months ago

  Tommy Waguespack was prompt and professional

  Reply from the business

  We are so appreciative of your 5 star review. Many, many years ago, we made it an important part of our Core Values to respect everyone and everything, so being on time is paramount. We also require ourselves to act with professionalism. It means so much to us when someone takes the time to honor a member of our team with a shoutout. Thank you so much for asking us to provide an accurate Roofing Condition letter for your carrier. We are so happy to help.

• 5 out of 5Gabe Duhon10 months ago

  Mr Tommy Was great and very punctual with his arrival. Very professional when he was inspecting my roof for me.

  Reply from the business

  We are pleased to receive your feedback and love to know that Tommy was punctual and professional. Thank you very much for calling Storm Guard and for your 5-star review.

• 5 out of 5Maria Vidacovich11 months ago

  Tommy was on time and super friendly

  Reply from the business

  We value your time, and at Storm Guard Roofing, we strive to ensure our team is punctual and friendly, and it's great to know we met your expectations! Thank you so much.

• 5 out of 5Valerie Larmeu11 months ago

  Tommy Waguespack was timely, kind, knowledgeable!

  Reply from the business

  Thank you so much. It's great to see that Tommy exhibited our core values on his visit with you for your roofing issue. We respect your time, we focus on learning and sharing our expertise, and always, always, we chose kindness. We are very grateful you called Storm Guard Roofing and Construction.

• 5 out of 5Madeline Ruiz Duncan11 months ago

  Marshall with Storm Guard is always prompt and professional to help me and my clients with all of their roofing needs!

  Reply from the business

  Thank you so much. We are so pleased when we get to work together to meet the needs during the buy and sell of a home. Having the comfort of a solid roof is a must in this transactions. We are so glad that you and Marshall are able to work together to help your clients. Thank you for your business and your 5star review.

• 5 out of 5Al G11 months ago

  Tommy Waguespack helped make sure State Farm approved our storm damages and Storm Guard replaced our roof. From start to finish, Tommy and Storm Guard did an amazing job.

  Reply from the business

  Thank you for taking the time to share your experience and this amazing 5 star review. We feel super blessed to have customers like you, as well as Tommy and the rest of our team.

• 5 out of 5Andi Bedford11 months ago

  Tommy Waguespack was extremely knowledgeable and helpful during our roof inspection. Tommy is highly recommend.

  Reply from the business

  Thank you for the high recommendation. We truly appreciate your time and your 5 star review.

• 5 out of 5Matthew11 months ago

  Tommy Waguespack very helpful, he did a great job!!

  Reply from the business

  We love hearing how helpful Tommy was and his great job on your roofing project. All of us at Storm Guard Roofing and Construction appreciate your 5 star review. Thank you so much.

• 5 out of 5C Chasseea year ago

  Marc and I could not be more pleased with the service, workmanship, and communication that we received working with storm guard. Marshall, Hunter, and Ricky were all professional, prompt and explained the process clearly. The proposal …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you so much. Hearing this wonderful feedback gives a boost to our whole team. We have these processes in place to deliver an exceptional experience while protecting our customers' most prized possession. It was a pleasure working for you, and we are so appreciative of your glowing recommendation and 5 star review.

• 5 out of 5Peggy O'Neilla year ago

  I have worked with Stormguard on several houses of clients and 2x on my own house! I am so happy, they just completed a fortified roof and looking forward to seeing my insurance go down. They were great to work with. I grew up in Florida …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  We absolutely love working with you, and I totally agree that your white roof looks amazing. We appreciate your wonderful feedback and thank you so much for your business.

• 5 out of 5George Clemenceaua year ago

  Storm Guard did an excellent job for me. Their rep Marshall came out and assessed what was needed. He followed up thru the process to completion. The work team (thanks Ricky) did a great job and finished well ahead of the time I expected …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  100% happiness is what our goal is for our amazing customers. Thank you so much for your trust in Storm Guard. Our team is so excited to read your comments about the great job on your roof and cleanup. We appreciate and value your business. Thank you.

• 4 out of 5Bob Clarka year ago

  Storm Guard installed a new roof under the La. Fortified Roof program. They started on the promised date and finished in two days. Rick kept me posted on any issues they came across and was there to do the inspection of work on both days. …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for your thoughtful review, Mr. Clark, and for letting us know of your satisfaction with the timely installation and our team's communication throughout the process. We truly appreciate your feedback regarding the warning about potential damage. That is certainly not a part of the experience we want for our valued customers, and I, too, wish that the plant and light were not damaged. We know you will enjoy the peace of having a sturdy and Fortified roofing system and are grateful for your business. Thank you for recommending Storm Guard Roofing and Construction!

• 5 out of 5DEBBIE BRUNOa year ago

  It was a pleasure having Storm Guard’s team do my roofing. Everyone was punctual and worked together to the end of the day. Thanks sooooo much for your kindness, Debbie Bruno

  Reply from the business

  Thank you so much for letting us know that our team's punctuality and teamwork made your roofing experience a positive one. Your satisfaction means everything to us, and we appreciate your support, your business and your 5 star review. Our Best, The Storm Guard Team

• 5 out of 5Jeremy Sawyera year ago

  Needed a repair for a roof leak, and Storm Guard did an excellent job start to finish. Their surveyor Marshall came out and was extremely thorough and professional in his examination of the roof and interior crawl spaces near the leak. He was able to confidently identify the cause of the leak and propose the work and quote based on his findings in an expedient manner. When it came time for the repair itself, they were able to squeeze us in to beat out a lot of forecast rain showers we were expected to have the next few days. The two who arrived to do the repair were polite, extremely fast and safe while working, and also cleaned up after themselves very thoroughly. It definitely was a positive experience start to finish, and the lack of leak while it is raining it also a nice thing to have again.

  Reply from the business

  Thank you so much for your 5 star review! It’s so wonderful to hear about your positive experience with us at Storm Guard Roofing. We love hearing happy stories and appreciate your business and trust in our Team.

Lasting quality is never an accident. With over two decades of experience, Storm Guard applies proven practices and trusted materials to every project.6 days ago

• License number shown

  “…Boulevard Suite C Slidell, LA 70458 LA license RL5485, CL68799, 557533, MS license R18456…”

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