Louisiana Roof Crafters LLC

All 5 of the one and two-star reviews we hold for Louisiana Roof Crafters LLC, most recent first.

• 1 out of 5Ryan KropogEdited 5 months ago

  Zero stars. We hired this company to do some basic siding repair work. The results were disastrous. They hit our water line with a nail, effectively flooding our kitchen ceiling. The kicker is that they refused to take responsibility! The owner, Josh, said it was our fault. Yes, our fault. He said we should have informed them of the location of the water line. Not only did they not pay for the damages, but they refused to even file an insurance claim. I had to file a claim on my own insurance policy, and our family had to spend two weeks out of our home while the water mitigation and repairs took place. On top of all this, the actual work they did was pathetic. I had to hire another firm to redo their work. They installed the new siding unevenly, they didn't caulk or seal the boards they installed, and they didn't replace the boarders they removed. Lastly, they left dozens of nails and even a fully charged electric handsaw behind in my back yard. I'm very fortunate that my 1 year old didn't find the handsaw and cut his finger off. Don't hire this company! They use lazy workers who cut corners, and they don't appreciate their clientele. RESPONSE TO OWNER'S REPLY: You didn’t elect to walk away from the job without payment. We put a stop payment on the check we gave you after the leak was discovered and after you refused to take responsibility. Secondly, I understand how you WANT your business to be portrayed, but the reality is that the crew you sent to my home did careless, low quality work. I didn’t make my story up out of thin air, and that handsaw sure isn’t mine. Lastly, there are indeed cost-effective methods you could’ve used to locate our water line, your crew just didn’t do it. The point of my post isn’t to disparage but to document. I documented our experience exactly as it happened, including your assertion that it was our responsibility to tell you where our water line was.

  Reply from the business

  Hi Ryan, thanks for the detailed review. To break this down, let's start by stating that the water line hit during the repair of some siding at your home, was hidden behind finished surfaces, and was completely unknown to us. There was no way we could have known that a water line was against the sheathing under your siding. This was not an act of negligence or poor workmanship, and we used everyday practices and proper fasteners to make the repair in accordance to current standards. When you notified us about the water, we rearranged our schedule and we were there the next morning to investigate. We pulled everything apart, identified the issue, consulted with your plumber that the pipe was incorrectly placed in the wall, and we would have never of known it was there, and then, we put the wall together. We did all of this at no cost to you. Not only did we come back, we stood tall and identified what was happening, and communicated to you. A lazy, inexperienced, negligent team would not do all of this, I can assure you. At no point do we ever blame you for this happening. In fact, we were doing all we could to help you in this matter. Even after I explained how there was no way in the world we would have known, and this wasn't our liability, you still pushed. In an effort to diffuse, we elected to walk away from the job without payment, though we did not have to. You even verbally agreed to this arrangement. Hidden defects and code violations are not our responsibility. It was our mistake to not put this in writing. For the painting/caulking, in our experience, painting contractors choose to use their own brand of choice when it comes to paint prep, hence we don't caulk either. In your contract, it says that we will not paint, but it doesn't specifically mention caulk. That wasn't plainly spelled out, so we apologize for any confusion here. To my knowledge, we are not missing an oscillating tool, but I will be sure to check with my team just in case. We sincerely ap

• 2 out of 5Nda5 years ago

  We called about 7 roofing companies to look into our flat roof that was leaking I to our kitchen. Many never showed or weren't the right kind of roofer for job. We actually got one estimate that was higher than our budget. We needed to get …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you very much for bringing this to our attention Ms. Bordley. Per our conversation earlier, I have communicated with your Project Manager, Dylan, to make sure he contacted you immediately to rectify this situation. I spoke to Dylan personally to make sure he sent you your estimate to your email. If you do not see it in your inbox, please contact me immediately. I apologize it has taken so long for us to get you the estimate you have been asking us for. Though it has not been your experience thus far, this is not the way Roof Crafters does business. We treat every project and customer, big or small, with the utmost care and attention. If you should need anything further, you can contact me, Michael Warren, director of operations, directly at 985-662-4724.

• 2 out of 5Ray Florens5 years ago

  I chose RoofCrafters because of the high Google rating. I paid more than $18,000 for the re-roofing in mid-July, 2020. I later found a new water stain on the ceiling. I notified them of the roof leakage in September 9. While waiting, I …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  We are sorry to hear that you are experiencing problems with your new roof. This is the first message we have seen regarding this issue. The warranty team will be reaching out to handle this issue promptly and repair any damage that has occurred because of the leak. Again, we apologize for any drop-in communication we had on our end about this. Please email us directly if you need further assistance at michael@theroofcrafters.com.

• 2 out of 5Nd Bordley5 years ago

  We called about 7 roofing companies to look into our flat roof that was leaking I to our kitchen. Many never showed or weren't the right kind of roofer for job. We actually got one estimate that was higher than our budget. We needed to get a second quote. So I called Roof Crafters and spoke with Michael Warren about the frustrations of companies dismissing us because our project was small. He was reassuring that someone would be out. His guy came out we talked, he answered my questions, took measurements and made me feel like I was really progressing towards getting my roof fixed. Then ....nothing. Estimate deadline came and went. The guy wanted to speak about his write up but had car trouble and would email the estimate. No email quote, ( I looked everywhere in gmail in case I missed them), I reached out to the guy and to Michael still no estimate. Just adding them to the long list of Louisiana companies who can't be bothered with customer service for small projects. I really thought they would be different.

  Reply from the business

  Thank you very much for bringing this to our attention Ms. Bordley. Per our conversation earlier, I have communicated with your Project Manager, Dylan, to make sure he contacted you immediately to rectify this situation. I spoke to Dylan personally to make sure he sent you your estimate to your email. If you do not see it in your inbox, please contact me immediately. I apologize it has taken so long for us to get you the estimate you have been asking us for. Though it has not been your experience thus far, this is not the way Roof Crafters does business. We treat every project and customer, big or small, with the utmost care and attention. If you should need anything further, you can contact me, Michael Warren, director of operations, directly at 985-662-4724.

• 1 out of 5J B6 years ago

  They agreed to replace my roof and replaced 3/8 inch boards with 1/2 inch plywood. They didn’t even nail it down. They left holes all across the roof. Covered up area where turbines are so the attic couldn’t ventilate properly. The shingles never stayed down. They installed metal pieces of scrap all over the roof. They were asked to make it right at-least 20 times and never did. Someone could of been seriously injured or killed because of the condition they left the roof in. Over 3000.00 in duct work repair is needed now as well as over 30000.00 in sheet rock repair. Oh - and a new roof installed property - since they didn’t do so. They come out and lie to you and blame everyone else for their failure to complete a simple roof install. I wouldn’t recommend them to anyone!!! Their accreditation should be taken away. The most unprofessional company I have ever met. They will lie, cheat, and steal from you.

  Reply from the business

  Thank you for your feedback. It needs to be said that the contract we had for this job was with a member of your family, and not with you. Though we recommended to overlay the plank decking roof with plywood, we were told no. When we asked to install a higher grade architectural shingle, we were told no. We installed the roof that we were legally, and contractually, obligated to install. Though we warned the homeowner, not you, of the potential problems down the road, we were yet again asked to install a 3-tab shingle on a plank deck roof. Now, 8 years later, we are fighting the issues we warned you about. Our standard warranty is 5 years. We went above and beyond to consistently try to help you with the roof you INHERITED. Legally, we did not have to do that since the warranty was not transferred. Given the fact that our original customer, not you, had passed away, we agreed to help. You have re-payed that help with attempts to degrade the integrity of this company, and we will not stand for it. We do absolutely everything possible to make sure all of our homeowners are happy, and have a leak free roof for many years to come. Nowhere in your “review” do you mention that we have answered every phone, call, text, and email promptly, and have serviced every warranty call you have asked us for with the upmost care and haste. No company is perfect, and we are no exception. We answer when others don’t. We go when others won’t. But what a company does right is rarely praised, is it?

• answering questions39
• inspection33
• courteous staff19
• new roof17
• skylight replacement12
• year warranty10
• debris cleanup6
• fortified roof2
• decking replacement2
• honest staff2

14 more of the 365 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Chris Woodle2 months ago

  Overall very pleased with my new roof. The prompt and continuous communication and attention to detail was excellent. We've now had several days of heavy rain and no issues!! Highly recommend.

  Reply from the business

  Thank you Chris. We enjoyed working for you and getting your new Fortified roof installed. If you need anything, please let us know. Thanks again.

• 5 out of 5Ernest D3 months ago

  After making the decision that it was time to replace the roof on our house and backyard storage building, I began to get bids from local reputable roofing companies. Out of all the companies who provided bids, Brian Ballard with Louisiana …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Wow, thank you for this very detailed review. This will help other people, just like you, make the best decision for their home. We appreciate you so much, and are glad you trusted us for your roof replacement.

• 5 out of 5Set8 o83 months ago

  Thank you louisiana Roof Crafters and especially Josh Olson for the courteous and professional service. The team was highly responsive and very professional.

  Reply from the business

  Thank you so much! This means the world to us. Glad you had a great experience with our team!

• 5 out of 5Chelsea Dazet4 months ago

  I had the pleasure of working with Josh from Roof Crafters of Louisiana during a recent property purchase, and I couldn’t be more impressed. He completed a thorough and professional roof inspection and ultimately gave the green light, which …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you Chelsea, and congratulations on your purchase. Let us know if there is anything else we can do for you!

• 5 out of 5Kevin Hoag4 months ago

  We thought we might have had some leaks in our roof so we contacted Josh at Louisiana Roof Crafters. They responded in a timely manner inspected both our roof and gutters and found that every thing was in order with no leaks found. However he did let us know that in a couple of years we would need to look at replacing our roof. I appreciate his honesty because I feel a lot of roofing company's would have just sold us a new roof right then even though we didn't need it. I can also tell you in a couple of years when we do go to replace our roof and gutters we will call Louisiana Roof Crafters first. Thanks for being so honest with us.

  Reply from the business

  Thank you Kevin. This is what we are all about, and I love that you got to see this firsthand with our team. We put our customers first. Thank you for sharing your experience. We look forward to working with you in the future!

• 5 out of 5YoungBenjii Franklinzz4 months ago

  Josh was honest and I can tell he values more than making a quick buck very professional will use in the future

  Reply from the business

  Thank you! We appreciate you and look forward to working with you in the future.

• 5 out of 5Tommy Barthel4 months ago

  LA Roof Crafters is an A+ company. They were reliable, honest and communicated every aspects of the roof replacement. They checked in throughout the entire process, and the project manager went over and answered every questioned we had as they were doing the job. The cleanup was flawless, they left everything exactly as they found it, and better in some ways. Would highly recommend this company and in fact already have done just that. Thank you LA Roof Crafters for a such smooth perfect experience.

  Reply from the business

  Thank you so much for this stellar review of your experience with us with your roof replacement. We appreciate your feedback and your trust!

• 5 out of 5albert freyder5 months ago

  Great guy, very knowledgeable. Turned out to be minor. Repaired it right there. A Freyder

  Reply from the business

  Thank you Mr. Albert. We appreciate you.

• 5 out of 5Becky DavisEdited 5 months ago

  I want to thank Josh and roof crafters for taking care of us and our roofing woes . You guys were able to fix things that others companies couldn’t or wouldn’t fix their mistakes. From now on Roof Crafters is the only company I will ever …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you Becky. This is why we do what we do. We are big believers in doing what you say you're going to do, and keeping our customers engaged and informed throughout the process. Thank you so much for taking the time to share this. We appreciate you and your business.

• 5 out of 5Nicole Todd5 months ago

  Great customer service. Prompt & courteous. The crew was professional & neat.

  Reply from the business

  Thank you so much for trusting us with your roof replacement. We think it looks great! We appreciate your feedback and your business.

• 5 out of 5Kevin Desselle6 months ago

  Crew came out and completed the roof repair. The supervisor was extremely helpful. I’m also happy that Roof Crafters came out so quickly do give me an estimate. Thanks

  Reply from the business

  Thank you Mr Kevin. We appreciate the opportunity to work for you, and glad your metal roof repair went well. Let us know if you need anything else.

• 5 out of 5Juju BR7 months ago

  I was blown away by the service I received! They were quick to come out and help, but what really stood out was the honesty. Instead of just trying to make a sale, the technician gave me straightforward advice that was actually best for me. …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Wow, what an incredible review. This is what it’s all about for us. Help people win. It’s not about “selling” you. It’s about educating you on what’s going on so you can make the best decision for you. Thank you for sharing, and and referring us to friends and family. Please let us know if you need anything else!

• 5 out of 5KARL JOSEPH7 months ago

  Very professional staff and workers. Completed job in timely manner. Would definitely use them again. A+

  Reply from the business

  Thank you Karl. We’re glad your roof repair went well! Please let us know if you need anything else.

• 5 out of 5Tina Pocahontas Ellis7 months ago

  Sam and his 2 man crew arrived not only on time but were extremely professional and respectful. Everything was explained to me before hand and there were no surprises. In additional to a fair and very reasonable price for my repairs, I received a year warranty as well.

  Reply from the business

  Thank you Tina. We are so glad your roof repair went well, and was priced reasonably and fair! Thank you so much for your trust and your business. It means the world to us. We look forward to working with you in the future.

• Financing available

  “…Range of services Payments Made Easy Financing Available Main Office 2770 West Church Street…”

• EPA certified

  “…-Cide, which is a specially formulated, EPA certified, roof wash and treatment system. We…”

Their site also states: warranty offered.