Storm Guard Roofing of Columbus

8 of the 10 one and two-star reviews we hold, most recent first.

• 2 out of 5Dani Mitchell3 weeks ago

  Company came out and did an inspection for a leak. Company tried to get me to agree to the services the same day, but I wanted an invoice going over everything. They said it would be sent. This was the last week of May. I still don't have an invoice, but not to worry. My leak was fixed a few days ago (mid July) by another company.

  Reply from the business

  Dani Mitchell, Thank you for taking the time to review Storm Guard of Columbus, OH. We work very hard to provide every customer with excellent service. We are sorry we did not meet your expectations. Please contact us at +1 614-568-4019. We would be happy to hear more about your experience and properly assist you.

• 1 out of 5Chris Williamsa month ago

  They have been sitting on an, approved, insurance claim for my mother since April. It is currently July 7th. We have contacted them several times and keep getting excuses. I definitely would not recommend. BBB is our next step.

  Reply from the business

  Hi Chris Williams, Customer satisfaction is always a top priority at Storm Guard of Columbus, OH. We strive to provide the best roofing and construction services possible. We would appreciate the opportunity to speak with you to properly address your concerns. Please contact us at +1 614-568-4019 at your convenience.

• 2 out of 5esther whittedEdited 7 months ago

  One Final Update - Storm Guard tried to replace my broken items and failed to do so, several attempts to purchase, 1st failed was cancelled somehow and second wasn't the correct one, then I didn't hear anything at all once again for a couple of weeks so I resolved to buy and pay for a whole other company to come out and fix what they broke. They tried, they failed, I am done. Update - I am updating my review the GM Jeff reached out to me and my husband, came to our home, inspected the situation and is making it right. He has communicated openly, expressed his concerns, apologized for the issues and is actively correcting the problem himself which impresses me as a consumer. Thank you Jeff for going above and beyond to make me a happy customer. Initially I was excited and ready to work with Storm Guard on my garage project and siding and installing new gutters. I explained to the sales man my previous experience with another company and how bad it was and he acted as if he understood. On the day of installation, the installers were 2 hours late with no communication until I called/texted the salesperson. I asked for them to install a camara where the light was, they said they would and then they didn't, in addition my other camara is no longer working that they removed and put backup that was working perfectly prior. Then when the painters showed up to paint, no call, no verified appointment they just appeared as well as the gutter installers no call, no verified appointment. I've called, I've texted my salesman, I've asked for a fix and I am getting nothing in return. Not a happy customer at all. The siding is nice the customer service and communication have been absolutely horrid.

  Reply from the business

  Thank you for sharing your thoughts with us. At Storm Guard of Columbus, OH, we hold our customers in high regard and are dedicated to delivering top-quality roofing and construction services. Should you have any inquiries or if there's anything we can do to elevate your experience to a 5-star level, please don't hesitate to get in touch.

• 1 out of 5Ricky Oka year ago

  Contacted them to fix siding. After texting them, they said they would come out in 2 days. After 12 text message FROM THEM RESCHEDULING with me, I finally gave up. I can’t tell you if their workmanship is great, but it’s clear that their communication sucks.

  Reply from the business

  Ricky Ok, Thank you for taking the time to review Storm Guard of Columbus, OH. We work very hard to provide every customer with excellent service. We are sorry we did not meet your expectations. Please contact us at +1 614-568-4019. We would be happy to hear more about your experience and properly assist you.

• 1 out of 5Dawn CutcherEdited a year ago

  I hired Storm Guard for some soffit work. The entire experience which has now dragged on for 6 months has been horrible. In July, there were multiple reschedules before they actually came out to do the work. The first crew completed half the job. It took multiple more schedules which were once again no shows and then more reschedules for anyone to come out and do the rest of the work over multiple months. The work is still not done accurately as one of the crews who came out decided that instead of replacing the rotted soffit, they would just cover it with a thin piece of wood. In addition, my patio is torn up from on of the crews who did work on a part of my house that was not part of the project. Over the past 6 months, I’ve engaged Storm Guard management who has admitted the quality of work is poor and has promised to fix, but has yet to deliver on that promise. I could not be more disappointed. Update: In March, the company came out and corrected the issues with the project to my satisfaction.

  Reply from the business

  Dawn Cutcher, Thank you for taking the time to review Storm Guard of Columbus, OH. We work very hard to provide every customer with excellent service. We are sorry we did not meet your expectations. Please contact us at +1 614-568-4019. We would be happy to hear more about your experience and properly assist you.

• 2 out of 5Mike Kennedya year ago

  Up front they were great in identifying that my smaller project could actually warrant an insurance claim; and they were right. Sales rep was great. The construction crew for the roof was great. However, other items like gutters, trim, and windows were 3rd party and they were clueless at communication for scheduling and scope. The problem lied with getting a contract (which they don't do, they just use the insurance documents). Any construction should have a written contract but that went nowhere. They were terrible with scheduling and communication once insurance released funds and work started. Additionally, if I didn't know and push the full scope of the repair line items, I'm not confident the work would have been done. Repairs on trim and windows were forgotten by the point of contact I had for the project. They seemed clueless when I'd call to ask why something (large and small) wasn't done and to ask when it'd be schedule. It was never a straight answer. Overall, glad the work is done, and glad it was covered.

  Reply from the business

  Hi Mike Kennedy, Customer satisfaction is always a top priority at Storm Guard of Columbus, OH. We strive to provide the best roofing and construction services possible. We would appreciate the opportunity to speak with you to properly address your concerns. Please contact us at +1 614-568-4019 at your convenience.

• 1 out of 5Vanessa Anderson2 years ago

  I requested my insurance to have my siding repaired, it took 2 years because they wanted my insurance to pay for a new roof as well, and kept telling me to be patient. I was patient for 2 years until after the repairs, come to find out …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  We are sorry to hear about your experience with our company. It's never our intention to cause an inconvenience on our customers. We understand your disappointment and we sincerely apologize for any miscommunication or delays in the repair process. We are committed to delivering exceptional service at Storm Guard and your feedback is valuable to us. We would like to discuss this matter further so that we can continue to rectify the situation. Please don't hesitate to contact us directly. We value your business and hope to have the opportunity to restore your trust in our services. Please feel free to give us a call at 614.568.9672.

• 1 out of 5Erin Walter2 years ago

  We had a quote provided on 3/14, which we accepted on 4/3 after comparison against other companies. At this time, we paid a 50% deposit. We were left in the dark until 5/1, then finally got a repair date for 5/7. The 5/7 date was cancelled …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Erin, Thank you for taking the time to speak with me on the phone today. We are deeply concerned about your experience and sincerely apologize that it did not meet your expectations. At Storm Guard Roofing and Construction of Columbus, we strive every day to provide exceptional service to our customers. Your feedback is valuable and will help us improve our processes. We are committed to reviewing our internal procedures and making necessary corrections to ensure this does not happen again. Thank you once again for your time and for bringing this to our attention. Best regards, Storm Guard Roofing and Construction of Columbus

• roof replacement91
• insurance claim assistance72
• siding replacement52
• thoroughness34
• gutter replacement32
• quick installation8
• skylight replacement8
• soffit replacement5
• no pressure sales5
• hail damage inspection4
• downspout replacement2

14 more of the 413 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Kat Flowersa day ago

  Alana was amazing when she came out to assess my leaking issue I had on my roof and was so helpful and informative. When Austin, Dustin, Travis came out to fix my roof they answered every questioned and listened to my concerns and had went above and beyond to make sure I was taken care of! They did great work and everything looks perfect! Will be recommending to my family and friends!

  Reply from the business

  Hi Kat Flowers, Thank you for taking the time to leave us such a wonderful review! We're thrilled to hear that you had a great experience with Storm Guard of Columbus, OH. Your satisfaction is our motivation, and we're grateful for the opportunity to exceed your expectations. We appreciate your support and look forward to working with you again!

• 5 out of 5Charles S4 days ago

  Alanna from Storm Guard was very helpful explaining coil wrapping for windows vs wood trim replacement allowing us to make an informed decision!!

  Reply from the business

  Wow, what a fantastic review! Thank you, Charles S. We're thrilled that you're happy with the service you received from Storm Guard of Columbus, OH. Providing top-notch service to our customers is what we strive for, and we're glad we could deliver just that. Thank you for choosing us for your roofing and construction needs!

• 5 out of 5Mike Thum5 days ago

  Gavin has been awesome to work with on this big project! Has delivered what he said he would and more. I look forward to seeing the final results!!!

  Reply from the business

  Hi Mike Thum, We're delighted to receive your positive feedback! Providing excellent service and quality workmanship is what we're all about at Storm Guard of Columbus, OH. Thank you for choosing us for your roofing and construction needs, and for sharing your experience with others. We look forward to serving you again in the future!

• 5 out of 5Narendra Adhikari5 days ago

  Travis

  Reply from the business

  Hi Narendra Adhikari, Thank you so much for your glowing review! We're thrilled to hear that you had a five-star experience with Storm Guard of Columbus, OH. Your satisfaction is our top priority, and we're delighted that our team met your expectations. We appreciate your support and look forward to serving you again in the future!

• 5 out of 5Tom Sitoulaa week ago

  I had an outstanding experience with Storm Guard Roofing from start to finish. The team was professional, knowledgeable and kept me informed throughout the process. They arrived on time, completed the roof work as promised. I would absolutely use Storm Guard again and will be referring them to my family and friends.

  Reply from the business

  Hi Tom Sitoula, Thank you for your kind words! We're delighted to hear that you had a positive experience with Storm Guard of Columbus, OH. Our team works hard to ensure that every customer receives excellent service and high-quality workmanship. We appreciate your support and look forward to working with you again!

• 5 out of 5Rihan Kharela week ago

  Storm Guard replaced my roof, gutter and siding. They did a great job! Will definitely recommend them.

  Reply from the business

  Hi Rihan Kharel, We're thrilled to receive your five-star review! At Storm Guard of Columbus, OH, we take pride in providing exceptional service and quality workmanship. Thank you for choosing us for your roofing and construction needs, and for sharing your positive experience. We're here to help with any future projects you may have!

• 5 out of 5Jessie HoltzEdited 4 weeks ago

  We’ve had a great experience with Storm Guard. Everyone I’ve communicated with at the company has provided great service and they’ve all communicated extremely well. …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Jessie, We appreciate your review, and enjoy knowing that Gavin and the Storm Guard Columbus team made sure you had an exceptional experience while restoring your roof. We would like to take the time to let you know about our Referral Program. Each new customer that hires us that you have referred, we will send you a check for $25.00.

• 5 out of 5John J4 weeks ago

  Travis did an excellent job!!

  Reply from the business

  Hi John J, Thank you for your kind words and for choosing Storm Guard of Columbus, OH! We're thrilled to hear that you had a positive experience with our team. Your satisfaction is our priority, and we're committed to delivering excellent service every time. We appreciate your support and look forward to serving you again soon!

• 5 out of 5Greg Denby4 weeks ago

  Had them come out to evaluate my first floor gutters because they leaked on one side. I had them replace the first floor gutters and downspouts and install gutter guards. The front porch had settled so he had to figure out how to install the gutter on one dude so it would drain correctly. The price was fair and he did a great job.

  Reply from the business

  Hi Greg Denby, Thank you for your glowing review! We're thrilled that you had a five-star experience with Storm Guard of Columbus, OH. Your satisfaction is our ultimate goal, and we're glad that our team was able to deliver exceptional service. We appreciate your support and look forward to working with you again!

• 5 out of 5Kordell Wileya month ago

  Wanted to have my roof looked at. Rashawn King came out pretty late one night because I don't get home until around 5pm. Got up on my roof and was very knowledgeable about my current roofs condition, recommended getting ridge vents …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hi Kordell Wiley, We're so grateful for your five-star review! Providing top-quality service to our customers is what drives us at Storm Guard of Columbus, OH. Thank you for choosing us for your home project, and for sharing your positive experience. We're here for all your future roofing and construction needs!

• 5 out of 5Lisa McMullena month ago

  Very pleased with Travis’s communication. Explained what needed to be done. Would recommend to anyone needing roof repairs. The work that was needed was covered with my warranty.

  Reply from the business

  Hi Lisa McMullen, We're overjoyed to receive your five-star review! Thank you for choosing Storm Guard of Columbus, OH for your roofing and construction needs. Customer satisfaction is our priority, and we're thrilled that we could meet your expectations. Your feedback means the world to us, and we can't wait to serve you again!

• 5 out of 5Stephen Ma month ago

  I cannot say enough Good Things but I'll try. Travis & Alana are great to work with. As well as Storm Guard overall. Thorough, flexible, handled all my questions, proficient.Do yourself a favor and call them for your gutter work.

  Reply from the business

  Wow, what a fantastic review! Thank you, Stephen M. We're thrilled that you're happy with the service you received from Storm Guard of Columbus, OH. Providing top-notch service to our customers is what we strive for, and we're glad we could deliver just that. Thank you for choosing us for your roofing and construction needs!

• 5 out of 5Brian McGann2 months ago

  Field representative Tim Alamanov came out to look at three cracks in our vinyl siding. Our concern was water getting through and causing mold or rot. Tim assured us that our siding with fanfold insulation behind it would not allow water …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hi Brian McGann, Thank you so much for your glowing review! We're thrilled to hear that you had a five-star experience with Storm Guard of Columbus, OH. Your satisfaction is our top priority, and we're delighted that our team met your expectations. We appreciate your support and look forward to serving you again in the future!

• 5 out of 5Meg Mannion2 months ago

  Storm Guard helped us navigate our insurance claims for both our roof and siding that had been damaged in a recent storm. They were so helpful and we never felt like they were pressuring us to buy. They provided a variety of product options …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hi Meg Mannion, Thank you for your kind words! We're delighted to hear that you had a positive experience with Storm Guard of Columbus, OH. Our team works hard to ensure that every customer receives excellent service and high-quality workmanship. We appreciate your support and look forward to working with you again!

Today we remember and honor the lives lost 25 years ago. We will never forget the sacrifices made, bravery shown, and strength of those brought together through tragedy.5 days ago

• Warranty offered

  “…Honest Assessments Guaranteed. REPUTATION & EXPERIENCE 20+ Years…”