Storm Guard of Naperville

All 6 of the one and two-star reviews we hold for Storm Guard of Naperville, most recent first.

• 1 out of 5R. O.Edited 3 weeks ago

  The following is a quick/long explanation of my experience. I chose the company based on the positive online reviews. My primary concern was a leak around a vent pipe and boot jack and some damaged and missing shingles and damaged skylights from storm damage. The repair was completed with what my insurance company would approve. I didnt think anything about the repair until the water staining in the utility room ceiling appeared again following the repairs and painting. I reached out to the roofing technician/customer care representative and sent him video of the leak while it was raining. The leak video is essentially the same as prior to the repairs. I climbed on the roof and in my opinion it seemed like there was not enough sealant under the replaced boot. A couple of days later the representative said that they had someone look at it, and it was water tight and the only solution was a new roof and sent me a post repair picture. I dont know how they could state it was watertight without testing. I went on the roof again to inspect and to my surprise external black sealant had been applied(I have no idea if additional sealant was installed under the boot prior to the external sealant.) I contacted the company and requested photos again to see if they would send me new photos or admit anything had been done on the follow up visit. After no acknowledgement and just the old photos sent to me again, I sent them a picture of how the boot looks after they checked on the leak. The repair seems to have completely stopped the leak. I checked the attic during a rainstorm and also tested it with a hose. It is no longer leaking which is all that I wanted. Now I just need to buy supplies and paint the ceiling again. I confronted the company, that I felt like they were being dishonest and not admitting additional repairs and saying roof replacement was the only solution and now I question the repair. They immediately became defensive and let me know that they were

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  This review has been duplicated. Thank you for taking the time to share your experience. We are genuinely sorry that you left feeling disappointed, as that is never the experience we want for any of our customers. When you contacted us after the severe wind and rain event, we responded by sending our roofing foreman to inspect the plumbing vent boot we had installed. He found that the boot had been installed correctly and was watertight. As an added precaution, he applied a small amount of exterior sealant around the boot, even though it was not required as part of the installation. This was done as an extra measure to provide additional peace of mind. Unfortunately, he did not communicate that additional step to our office, so when we initially spoke with you, we were unaware that he had applied the sealant. Once we learned that he had done so, we explained exactly what had occurred. We understand how the lack of communication created confusion, and for that, we sincerely apologize. We are pleased to hear that the leak has since stopped. Based on our inspection, we continue to believe the original installation was performed correctly. Given the age and condition of the existing shingles surrounding the repair area, we also discussed that a full roof replacement would ultimately be the long-term solution to avoid future issues unrelated to the plumbing boot itself. At Storm Guard, we take pride in our workmanship and always strive to respond quickly when concerns arise. We regret that our internal communication regarding the follow-up visit caused you to lose confidence in us. We appreciate your feedback, as it helps us improve our communication processes so every customer receives complete and accurate information. We wish you the very best with your home and thank you for giving us the opportunity to perform the repairs.

• 1 out of 5bEdited 4 weeks ago

  HORRIBLE EXPERIENCE where after the job, they charged me more than the quote without an explanation. When I asked them to explain they keep interrupting me instead of explaining. Horrible communication. I felt like they didn't care. ( After owners response) I asked for an explanation because you sent me a bill I didn't understand and was different then the amount we talked about. Also, the insurance company told me they never got your paperwork that the job was done. I was not upset at all and just wanted a simple explanation and you responded, " I did explain it to you," and you clarified that weeks earlier you mentioned that there MIGHT be extra charges but never talked to me before sending me a bill there there WERE extra charges. I advised you that the insurance company told me they never got your paperwork and you said you sent it in and then asked me why I believed them instead of you. I said, I never said that to you or felt that, I was just advising you as a simple resolve and felt disrespected that what should have been just a simple exchange of information became an argument over something I never said. I didn't understand why you would treat me this way. Its just simple respect to a client to let them know about the final bill and offer an explanation instead of an argument and then excusing it in our conversation and below when there is NO excuse to treat a client like that. Further, I was told that the workers that replaced my roof were NOT your employees and that you hired a a different company. Then, after the job your sales rep texted me and asked me, "Do I need to send my guy over to pick up extra materials?" Which means you didn't even care enough to inspect the final job!!!!!!!!!!!!! I wasn't looking for an argument, I simply wanted to be respected enough to have communication about the bill you sent so I could understand it because it that was different then what we agreed it would be. I also wanted to advise you the insurance co

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for taking the time to update your review. We were disappointed to see your rating change, especially since you originally left us a five-star review based on the service you received and the quality of your new roof. To clarify the situation, your final invoice reflected items that were originally omitted from your insurance carrier's estimate—not new charges created by Storm Guard. As part of our contract, we work directly with insurance companies to identify and supplement for items required to complete the roof in accordance with manufacturer specifications and local building code. Throughout that process, you were copied on the correspondence with your insurance company regarding these additional items. After reviewing our supplement, your insurance carrier acknowledged the oversight and approved payment for those items, which were then included on the final invoice. We understand that insurance supplements can be confusing, and we regret that our explanation did not come across as clearly as we intended. We made multiple attempts to discuss the process and answer your questions because we wanted to ensure you understood exactly what had been approved and why. We have always stood behind the quality of our work and strive to be transparent throughout every project. We remain available to review the documentation with you at any time if you would like to have a respectful conversation and bring this matter to a positive resolution.

• 1 out of 5Ci Ci3 years ago

  Sales person named Brittany knocked on our door offering some kind of inspection due to her being positive we had hail damage on our home. She just flirted with my husband inappropriately the entire time. She didn’t notice me sitting by the …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Dear Jackie, we appreciate your feedback, and are sorry you and your husband didn’t have the pleasant and professional experience we strive for with all of our clients. I can assure you that respect is high up in our values and we take it very seriously. As a female owner in a male dominated industry, we strive to strike all stereotypes that females are given in the business world. Please give me a call at 630-216-8297 at your earliest convenience if you would like to discuss this further. Best regards, Cari Mohler / Owner

• 1 out of 5Kris F3 years ago

  New roof looks ok, but destroyed every single one of our window screens, costs us thousands to replace them. I don't understand why they did not cover our windows with temporary plywood to prevent damage. Our yard was a mess and they never …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for your review. We completed your roof in 2017 and were not made aware of any issues by you or your husband regarding the screens on your property. Our crews and team take great pride in our customer service and if you had contacted us with any concerns at the time or during the final walkthrough we would have addressed any damage. Unfortunately, with this many years passing since our service, we cannot determine if the damage to your screens is due to our crew, weather or wear and tear. I apologize for the inconvenience but would recommend communicating with us.

• 2 out of 5Fred Bear5 years ago

  Zero benefits..... no thanks

• 1 out of 5Mark Nessim5 years ago

  I wanted my gutters replaced. The crew came out one time, completed maybe 85% of the work, but then took another two weeks to come back. After they said that the project was completed, I saw that at least one of the gutters was not connected to the drain tube- of which I have all around the house. The response is below...basically saying that they are not responsible for connecting the gutter to the tube. I don't understand how this can be the case- but this is the type of company you are dealing with.

• insurance process32
• insurance specialist28
• thorough inspection26
• storm damage repair15
• responsive staff8
• shingle selection7
• siding replacement7
• hail damage inspection5
• new roof installation5
• facia repair4

14 more of the 216 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Stacy Schlagetter23 hours ago

  Storm guard repaired my roof vent that was causing a leak and installed a ridge vent. They performed the work as promised, even though it’s been very stormy and roofers are in great demand.

  Reply from the business

  Hi Stacy Schlagetter, Thank you so much for your glowing review! We're thrilled to hear that you had a five-star experience with Storm Guard of Naperville, IL. Your satisfaction is our top priority, and we're delighted that our team met your expectations. We appreciate your support and look forward to serving you again in the future!

• 5 out of 5Love yourself2 days ago

  The roof turned out really awesome and they were fast one day. My roof was done and they were really respectful and they even clean up All of their work materials

  Reply from the business

  We're thrilled to hear that you loved your new roof and appreciated our team's speed and professionalism. Your satisfaction is our top priority, and we’re glad we could leave your property clean and tidy.

• 5 out of 5Ed SweeneyEdited 5 days ago

  The salesperson was very helpful and honest. He spent time on the roof personally inspecting the existing tiles and gave us options for fixing various anomalies in addition to quoting a full reroofing. The work to install the roof and replace the gutters was done quickly and professionally. Very satisfied.

  Reply from the business

  We're happy to hear that Christopher provided you with a thorough inspection and helpful options. It's great to know you were satisfied with the installation of your new roof and gutters. We appreciate your trust in Storm Guard of Naperville and look forward to serving you again in the future!

• 5 out of 5Matt Bernas2 weeks ago

  Great service, saved me thousand of dollars. Know what they are doing. Thank you!

  Reply from the business

  Thank you so much for your review! We are happy that Dylan was able to help you and save you money!

• 5 out of 5Wei Ru3 weeks ago

  Storm Guard helped us install our beautiful new roof, and we couldn’t be happier with the experience. Zane and Ben were extremely helpful throughout the entire process. They patiently answered all of our questions and took the time to thoroughly explain the process, materials, and options until we felt completely comfortable and informed. They did an excellent job explaining the Owens Corning Duration series, and we felt the pricing was very reasonable. More importantly, they truly put the customer first and made sure our needs and concerns were addressed. The installation crew was also outstanding. They did a great job on our large roof project and completed the work in just two days. They paid attention to detail, did not overlook smaller areas, and cleaned up everything nicely at the end of the project. Overall, we are very satisfied with the quality of work, professionalism, and customer service provided by Storm Guard. We highly recommend them to anyone looking for a reliable roofing company.

  Reply from the business

  Thank you so much for this thoughtful and detailed review! We're thrilled to hear that Zane and Ben took such great care of you throughout the process, from walking you through the Owens Corning Duration series to making sure every question was answered along the way. It's also great to know the installation crew delivered on the details, even with a large roof project on a tight two-day timeline. Clean, thorough work and clear communication are exactly what we aim for, and we're glad it showed. Thank you for trusting us with your home and for taking the time to share such kind words.We truly appreciate your recommendation!

• 5 out of 5Mary Alexiades3 weeks ago

  Had a piece of fascia hanging on the peak of my roof. I called many people with no response or a response that the job was too small. Went on thumbtack with 2 names. The 1st was from Adams Roofing and Construction. See response below. Too small of a job. Then I got a response from StormGuard roofing and Construction. Two of the nicest professional young men showed up on next day and fixed my fascia. I was so grateful that I have already referred them to 8 people. A reminder that sometimes those small jobs can turn into bigger opportunities. Please remember this when you’re looking for someone to fix one of the biggest investments in life. Call Dylan at StormGuard Roofing.

  Reply from the business

  Thank you so much for the incredible 5-star review and for taking the time to share your experience! We're so glad Dylan and our team were able to help. At Storm Guard, we believe every customer deserves the same level of care and professionalism, whether it's a small fascia repair or a complete roof replacement. We're happy we could respond quickly and get your home taken care of. Your referrals mean the world to us. The fact that you've already recommended us to eight people is the highest compliment we could receive, and we're truly grateful for your trust and support. Thank you again for choosing Storm Guard Roofing & Construction. If you ever need anything in the future, we're always here to help!

• 5 out of 5C Pa month ago

  Our roof got hammered in the March hail storm. It brought out just about every shark and Shady roofing company in a 100 mile radius. We were overwhelmed with choices of companies and people knocking on the door. Thankfully Storm Guard was our choice. After hearing horror story after horror story from neighbours I was absolutely thrilled with Storm Guard from start to finish. Zane is the man. He walked us through everything and was super responsive every step of the way. Calm, cool and collected. Cari, the owner was amazing. She fully took over working with our insurance and advocating for us through the whole process. Cari was onsite during the work, checking on her team; you can see the pride she takes in the work. Their support team was all over everything and gavecus such confidence. Zane did a final walk through and gave us such confidence that the work was the highest quality and we didnt have to worry if something came up in the future. This is an impressive company, they will be my first call if I ever need any work that falls under their umbrella in the future. Roof looks great, I couldn't be more satisfied!

  Reply from the business

  Thank you so much for taking the time to share your experience and for trusting Storm Guard after such a stressful hail storm. We know how overwhelming it can be when so many contractors come knocking, so it means a great deal that you chose us. We're thrilled to hear that Zane helped make the process smooth with his communication, responsiveness, and attention to detail from start to finish. We'll also be sure to share your kind words with Cari. She is passionate about advocating for our customers and ensuring every project is completed to the highest standard, so your recognition means a lot. Our entire team is committed to providing quality workmanship, honest guidance, and peace of mind throughout the restoration process. Knowing that you felt supported every step of the way—and that you're happy with your new roof—is the best compliment we could receive. Thank you again for your recommendation and for putting your trust in Storm Guard. If you ever need us in the future, we'll be here to help!

• 5 out of 5Aben Jacoba month ago

  Called Storm Guard to inspect my roof and siding to see if any repairs were need to be made as our home inspector made some observations. Zane came out, inspected them and explained clearly that no major issues were found and that gave me relief. He did find some loose nails on roof builders had left and he cleared them out. Also there was a vinyl siding that popped out which he gladly came next day to nail it back for free!! Definitely recommend them.

  Reply from the business

  Thank you for taking the time to share your experience! We're thrilled to hear that Zane was able to provide you with peace of mind regarding your roof and siding. Your satisfaction is our top priority, and we appreciate your recommendation!

• 5 out of 5Eoj Sreelba month ago

  Process was smooth and easy. From the beginning to end everything was up front and transparent. Ben Clavey was exceptional. He communicated clearly with us and the insurance making the whole process stress free. I highly recommend Storm Guard Naperville

  Reply from the business

  We're happy to hear that Ben provided exceptional service and made the process smooth and stress-free for you. Your recommendation means a lot to us, and we look forward to serving you again in the future!

• 5 out of 5Marianne Ridenoura month ago

  I am extremely happy with my new roof! I called Storm Guard after the most recent hail storm and they were out here the next day to inspect my roof. Zane and Ben from Storm Guard were extremely Professional and did a thorough inspection of my property and sat down with me afterward to explain the process and show all photo documentation. They helped guide me each step of the way which made it very simple and straightforward for me. As a Senior Citizen I worry about being taken advantage of but Zane, Ben and Cari the owner of the company were extremely thoughtful, helpful and honest throughout the entire insurance claim process. They were also extremely responsive when I reached out with and questions. I will definitely be recommending them to my friends and family or anyone who is looking for a high quality and honest company to help assist them after a storm, or anyone looking for exterior home improvement.

  Reply from the business

  Thank you for taking the time to share your experience! We're thrilled to hear that Zane, Ben, and Cari provided you with the support and guidance you needed during the roofing process. Your satisfaction and peace of mind are our top priorities, and we appreciate your trust in us to recommend Storm Guard to your friends and family.

• 5 out of 5Vincent Gilesa month ago

  My husband and I had a great experience with Storm guard ! They did everything they said they would ! The roof looks great and Dillon our storm guard person was very nice and professional! He even watered our grass! We feel blessed ! Thank you! Denise and Kavin !

  Reply from the business

  Thank you so much, Denise and Kavin, for your wonderful review! We truly appreciate you trusting Storm Guard with your home. We're thrilled to hear you're happy with your new roof and that Dylan provided the level of professionalism and care we strive for. Watering the grass is just one of those little details that shows how much he cares about our customers and their property. We'll be sure to share your kind words with him. It was a pleasure working with you both, and we hope you enjoy your new roof for many years to come. Thank you again for choosing Storm Guard!

• 5 out of 5Kelley Baylor2 months ago

  We had initially struggled to find a company to come out to repair a few siding issues we had since it was a small job. Zane from Storm Guard came out within a few days of our outreach and was able to schedule our repairs. He looked over …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  We're happy to hear that Zane and Angel provided you with the attentive service and quality work you deserve. We truly appreciate your trust in Storm Guard and look forward to assisting you with any future repairs!

• 5 out of 5Ken Merenda-Ugel2 months ago

  Storm Guard did a great job of installing our new roof and replacing a very large skylight, along with adding new flashing to our existing skylights. Christopher was excellent to work with and very easy to talk to. If I had any questions, …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  We’re thrilled to hear that you had a positive experience with Christopher and our team at Storm Guard of Naperville. Your satisfaction is our top priority, and we look forward to assisting you with any future projects!

• 5 out of 5Rob Hankins2 months ago

  Ben was excellent to work with throughout the entire siding process. He was professional, punctual, and always took the time to answer our questions and keep us informed every step of the way. He was especially helpful during the insurance process and even made sure to be on site while the adjuster reviewed the property, which gave us a lot of confidence and peace of mind. You can tell he genuinely cares about his customers and takes pride in his work. We really appreciated his communication, honesty, and attention to detail, and we would absolutely recommend StormGaurd(Naperville) to anyone looking for siding work.

  Reply from the business

  Hi Rob Hankins, Thank you so much for your glowing review! We're thrilled to hear that you had a five-star experience with Storm Guard of Naperville, IL. Your satisfaction is our top priority, and we're delighted that our team met your expectations. We appreciate your support and look forward to serving you again in the future!

Lasting quality is never an accident. With over two decades of experience, Storm Guard applies proven practices and trusted materials to every project.3 days ago

• Licensed

  “…03 Work Begins Licensed, insured, and certified roofers will…”

• Warranty offered

  “…Honest Assessments Guaranteed. REPUTATION & EXPERIENCE 20+ Years…”

Their site also states: insured.