Stonescape Steel Roofing & Exteriors

All 6 of the one and two-star reviews we hold for Stonescape Steel Roofing & Exteriors, most recent first.

• 1 out of 5Brittanie Ludvik5 months ago

  We began working with Stonescape Steel Roofing 08/29/2025 to have the siding on our home replaced after it was damaged in a storm. Initially working with the company was good. Our contractor would respond and communication seemed decent. Ultimately large promises were made with little follow through. At the beginning of this process we were told they would cover the exposed portion of our home to prevent further damage. That just got done 02/09/2026 and they did not even cover all the exposed parts (I have photos). We were told multiple times weekly that they were waiting on approval from our insurance and it should be, "any day". We accepted this knowing sometimes insurance claims cause delays. We would ask for updates and it was always our insurance's fault. In December we went 4 weeks without any communication from Stonescape Steel Roofing. Later we found out our primary contractor was hurt on the job and no one else at the company bothered to communicate with us or take over our project. It took me calling and talking to the General Manager Sean to get an answer. The correction, the company had our initial contractor come back early from medical leave and communicate with us. I have a security video of this contractor in a medical brace at my home completing measurements. Another few weeks being told, "any day" and that the delay was our insurance. Fast forward to 02/05/2026 my husband and I both reached out to the company. I again spoke with Sean who provided multiple excuses as to why everything had taken so long. We were told again the delay was our insurance. My husband and I were told not to speak to our insurance because, "They wouldn't want to talk to us and would only want to talk to the contractor." We called our insurance finding out Stonescape Steel Roofing had only spoken to our insurance 4 times since 08/2025 and just sent the estimation approval request 02/04/2026. The entire time we had been lied to and our insurance was blamed for the lack of Sto

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Brittanie, Sorry you had a bad experience with our company. Not every job is handled to our expectations and we can admit some things could have been handled differently. We cannot control an employee leaving the company with no notice and not informing of us of a scheduled inspection. There are hundreds of reviews that prove who we are and how we take care of our clients, this one experience is hardly a reflection of the great people that make up Stonescape!

• 1 out of 5Allena year ago

  Incredibly rude staff

  Reply from the business

  Hi Allen, That’s a first for us and we would love to get more information on your experience. We strive to go above and beyond and treat our clients with utmost respect. Please feel free to call or email info@stonescapesteelroofing.com with details!

• 1 out of 5Paul Nicholson3 years ago

  Stonescape came out quickly after our roof was damaged and promptly secured a tarp over the damaged area. They claimed our insurance repair estimate was far too low and spent almost TWO MONTHS telling us they were negotiating with the insurance company for a larger reimbursement. During the time of their so-called negotiations, a new storm led to a leak, causing additional damage to the ceiling inside our home. They continued to claim that they would extract more money out of our insurance company and presented us with a new contract stating that we would be responsible for the costs over and above the insurance payout. We declined to sign this, as they did not provide an amount of the exact repair costs. Ultimately their estimate was WELL OVER DOUBLE of our insurance payout + deductible. Had we signed their contract, we would have been responsible for those exorbinant costs. Their lengthy "negotiations" with our insurer not only led to the new leak / interior damage, it caused a delay to our actual repair of almost TWO months. When we did not accept their open-ended contract putting us on the hook for the unreasonable repair cost, they charged us $620 for tarping the roof, which was about 15% of the total insurance reimbursement + deductible. After we left Stonescape, the next roofer repaired our roof 2 days after inspecting it, at LESS THAN HALF of Stonescape's projected cost. In sum, I would NOT recommend using Stonescape Steel Roofing. Their service delays caused additional damage to our home and the way they approach their contracts and insurance company "negotiations" appears an outright scam.

• 1 out of 5Amy Buffington3 years ago

  Whoever drives the big truck with all the decals is a horrible driver. They cut me off in traffic then again at the stop light. smh, this person lacks professionalism!

  Reply from the business

  Amy, We are sorry to hear about this unfortunate situation. When this happens, we encourage a phone call to our office with more information so that we may address this with our staff. Please feel free to email us at info@stonescapesteelroofing.com or call (303) 823-2365 to provide us details so that we may address this properly. We take our safety serious here at Stonescape.

• 1 out of 5Monica Cruz5 years ago

  Awful customer service.

• 1 out of 5Jennifer Gee8 years ago

  UNPROFESSIONAL, UNRELIABLE and COMPLETE WASTE OF TIME! I requested a new roof estimate and was given the run-around for over 2 weeks. The estimator rescheduled once, call backs promised by both owners and the estimator were not followed …

  Google cut this review short. The full text is on their Google profile.

• roof replacement36
• insurance process18
• steel roofing16
• easy process10
• gutter replacement7
• hail damage7
• honest staff4
• polite workers4
• stone coated steel2
• knowledgeable consultants2

14 more of the 168 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Jessica Pallansch5 months ago

  Brian and the other two men that were out looking at roofing in our neighborhood today were so kind and caring even entertained my son for a bit while they were doing their job today, so proud to have such amazing men come amount and chat with us today and looking at all roofing in our neighborhood. Very proud to give the best rating, all men were so kind made me happy to live in my area.😊

• 5 out of 5Mitch Stein5 months ago

  Had great service from DJ and his team after our last wind storm. They came out and did a very thorough roof inspection, offered to help navigate the insurance claim process, provided 3 different quotes for 3 different roofing options …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Kevin Wilkerson5 months ago

  Let me preface by saying. I will not write a five star review about a company, unless I would be comfortable with sending my elderly mother to them. …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Brayden Sutton5 months ago

  I cannot recommend StoneScapes enough. From the start Erika was straightforward and clearly takes a lot of pride in her …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Ross Alexander5 months ago

  Shouts out to Brian! I had an old, leaky roof and Brian was able to work with my insurance to get a full roof replacement. He made the process easy and even came back after the new roof install to ensure there were no loose nails left on my property. Couldn’t recommend Stonescape and Brian enough!

• 5 out of 5Caitlin Foreman5 months ago

  Amazing company!! Thank you Erika for being an awesome business woman! Wouldn't want to hire anyone else.

• 5 out of 5Adrean Kirk5 months ago

  Sean Points volunteered his time with our non profit to build a roof for a shed we are in the process of building. His work was excellent and he communicated professionally as well. I would highly recommend his company to anyone in need. Thanks again Sean!

• 5 out of 5Billy5 months ago

  Came the next day and fixed the roof with wind damage. Oscar and Hadyn are the men!

• 5 out of 5Avonna Boysel5 months ago

  Erika and her team are extremely knowledgeable, friendly, and helpful when helping decide on a new roof to choose. She is also very efficient when working with insurance and help get answers to people quickly.

• 5 out of 5Elizabeth Wright5 months ago

  I had a great experience with this roofing company. Their prices were very fair, and the quality of work was excellent. The crew showed up on time, worked efficiently, and left everything spotless when they were done. Professional, honest, and easy to work with — I’d definitely use them again and recommend them to anyone needing a reliable roofer.

• 5 out of 5Abraham Sanchez5 months ago

  Highly recommending the Stonescape team, thank you JD and Erika for all your help and support!

• 5 out of 5Troy5 months ago

  Thanks JD & Erika for the help with the quote!

• 5 out of 5Colt Moncla5 months ago

  Fantastic company! A lot of roofers out there so finding one to work with was a chalice yet we are happy to say we found the right one!! Great work! Gig end communication

• 5 out of 5Natasha Forgey5 months ago

  I have known the owner for many years and she’s the most dedicated and driven business owner to provide nothing but the best for her customers, employees and everyone around her. Doing business with her is like being a part of her family. She will take care of you with kindness and respect and most of all…to perfection

  Google cut this review short. The full text is on their Google profile.