Sprague Roofing

8 of the 9 one and two-star reviews we hold, most recent first.

• 1 out of 5Ed CaseyEdited 6 months ago

  It took the guy three trips out to my house to fix the leak. Also be aware they charge a 3.5% fee on card payments. That can add up if you have a high repair bill.

  Reply from the business

  Thank you for your feedback. Some leaks require follow-up to ensure the problem is completely fixed. Processing fees are disclosed upfront and we offer alternative payment options to all customers. Please feel free to contact us to discuss further.

• 1 out of 5Jean-Paul Berger2 years ago

  Would give less than one star if I could. Bad and shady business practices. They are nice in the beginning, with proposal, …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  We're deeply sorry to hear about your negative experience. We strive to provide transparent and fair services to all our customers, and it's disheartening to learn that we fell short of your expectations. We take your feedback seriously and would like to address your concerns directly. Please email us at info@spragueroofing.net so we can further discuss how we can make things right and improve our business practices. Also, we did not invoice you for the increase in shingle price since it was not approved by the insurance company. The bulk of the increase was for the skylight supplement that was approved by and paid by insurance. Thank you for bringing this to our attention, and we hope to have the opportunity to rectify the situation.

• 1 out of 5Jim Huggins2 years ago

  They installed low quality windows that were defective and gave a lot of excuses about why they did not keep the wind and rain out.

  Reply from the business

  I have word you are harassing the Sprague Roofing of Colorado on Instagram. Jim, you can’t be harassing every Sprague Roofing office in the USA. Of course, they don’t have a record of you as a client. You are nuts and you are just making a “mockery” of yourself.

• 1 out of 5James HugginsEdited 3 years ago

  I had one problem after another with Sprague Roofing. They broke a skylight in my bathroom and not one person came in to tell me about it. I was home each time they came out here. My adult grandkids were staying with me and they told me as soon as they heard the noise of the skylight breaking.They put a lot of silicone on it and the silicone leaked through the broken skylight onto my bathroom floor. I waited until they getting ready to drive away and still not one employee came to my door to talk about the broken skylight. I had triplepain windows installed in my house already that were made for high winds and extreme weather. The windows they put in my house were a low rating window not made for high winds or extreme cold temperatures. The wind would go rate through the windows. I could see daylight were the seals did not touch and the window frames were way off from being square. The person working on the windows that Sprague Roofing had contacted to do the work would constantly have to leave and go to other jobs that he had scheduled at the same time that he was supposed to be working on my place. I had other companies come out and was shown what was wrong and why the windows would never work. I had the new owner out several times and he kept putting the blame on the old owner who had just retired. He then told me that I was just being a pain in the butt and that all windows leak. I have to keep towels by the windows. I have hired another company to finish the job with quality materials and better workmanship. I had people show up that said that they were sent out from Sprague Roofing to do the work on my house. I would check with Sprague Roofing and they would tell me oh yeah we sending out a general contractor to work on my house. I will never recommend this company to anyone and I will never hire them again.

  Reply from the business

  I have word you are harassing the Sprague Roofing of Colorado on Instagram. Jim, you can’t be harassing every Sprague Roofing office in the USA. Of course, they don’t have a record of you as a client. You are nuts and you are just making a “mockery” of yourself. Thought I'd reply to both of your reviews.

• 1 out of 5Carrie O'Myer4 years ago

  Really disappointed in Sprague Construction!! They came out, I explained what I needed done. And then NOTHING! Could never get them to return my calls.

  Reply from the business

  Two side to every story

• 1 out of 5Courtney Stevens6 years ago

  When my boyfriend and I purchased our home, we needed a new roof due to hail damage that was found in our inspection. The previous homeowner chose Sprague Roofing. Everything looked great from the surface until we started to repair a spot on our carport. After opening up the facia board on the corner of the carport, we noticed there was lots of water damage, mold, and rotting wood. No these things were not due to the roofing job, but they replaced the plywood from the having a hold in the car port all of the boards were exposed showing the rotting wood. The roof was not attached to my house from the roofers putting nails in rotting wood. I tried to reach out to the owner on October 13, 2019, but never got a response back. I am very unimpressed with the issues that should of been addressed before I purchased the home. I was going to have Sprague Roofing do our roof after the storm August of 2019, but I do not trust them or the work they do.

  Reply from the business

  Always two sides to everything

• 1 out of 5The Holzy6 years ago

  Psh....amateur work depending on their SUBcontractors

  Reply from the business

  So... as we all know Bender Rodriguez from the animated TV Show, Futurama and that is review is from a internet troll. Just for the record SPRAGUE is a General Contractor and anyone who know anything about the construction process knows that Sub Contractors are an essential part of the storm restoration process.

• 2 out of 5Amanda Hannah8 years ago

  Pros: Decent communication and coordination with initial work. I had them coming during a time when the whole town was replacing a roof, and so I was impressed with the initial scheduling and communication. -Some initial mistakes made by the gutter crew were handled professionally and made right. While frustrating, I appreciated the prompt follow up by Sprague with the subcontractors they were using. Cons: - I had roofing nails ALL over my deck, yard, driveway, and walkway. Even after hours of picking them up, we would find them randomly by stepping or driving on one! -One of the "valleys" in our roof looks horrible - it was pulling up, and their solution was to pump a bunch of silicone or something into the gap. -The biggest frustration has been our covered deck. It leaked horribly; we had them come out several times, and finally one of the guys admitted it was installed incorrectly to begin. He fixed it (he was the first guy who actually appeared to do work while there), but it STILL leaks. We've called and been told ice damming is occurring and is not covered under warranty, even though we never had this issue with our last roof (even during heavy snowfall). The response we have received is "we've never had winters like this." They are washing their hands of us, and our new great leaking roof is something we just have to live with. It has ruined our deck furniture and is causing damage to our deck. Very frustrating.

  Reply from the business

  While we understand the frustration of a leaky roof, here is our side of the story. Sometime after initial installation of the new roof we were informed that there was a leak where the shingled roof meets the low slope, TPO, covered deck roof. We sent a technician out who informed us he corrected the problem . Sometime later we were informed that the roof was still leaking . We promptly sent a different technician out who said he found the problem and thought he had it fixed . Sometime in July 2017, we got another report of the roof leaking in the same area , we dispatched another technician out with instructions to tear the shingles back from the roof transition where the leak was occurring and totally re-do it. He spent several hours performing this task and reported a good outcome and we have received no further reports of problems until today. The winter of 2017-2018 in Billings is a record breaker in terms of snowfall and cold temperatures which in turn has led to a to a record number of roof ice damming and leaking issues going on many residences and businesses in Billings and the surrounding areas. We are convinced that the issue currently occurring at this residence , is a ice damming issue and not a workmanship or defective material issue. There are no manufacturers warranties or workmanship warranties that cover ice damming. We fully stand behind our workmanship warranty and if there are further issues with this roof after the ice dam has been removed, we will fully honor our warranty.

• gutters17
• insurance liaison12
• siding10
• insurance assistance10
• initial inspection9
• efficient crew9
• hail damage repair5
• phenomenal clean up2
• window installation2
• gutter crew2

14 more of the 123 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Jerry Ellis19 hours ago

  Verry Happy with Sprague Roofing. Did work for us after 2 different hail storms. Repaired large steel building and home. Great job of checking work. Would recommend anytime.

• 5 out of 5Ava Uttke2 days ago

  Thank you so much for new roof! You guys were such amazing people to work with!

• 5 out of 5Jaidyn Somers2 days ago

  Easy to work with, quick, and professional

• 5 out of 5Kaci Burt2 days ago

  Everyone was wonderful to work with at Sprague! Clay went above and beyond to fight for us with our insurance and came out the day after the storm. Everything turned out wonderful! Highly recommend!

• 5 out of 5BreAnna Wilson3 days ago

  Sprague is simply the best roofing company in Billings by far. Go to them if you want expert and professional service.

  Reply from the business

  Thank you so much for your wonderful review! We are thrilled to hear that you consider Sprague Roofing the best in Billings. Providing expert and professional service is our top priority, and it's incredibly rewarding to know that we have met your expectations. If you ever need any further assistance or have any questions, please don't hesitate to reach out. We appreciate your support and look forward to serving you again in the future!

• 5 out of 5Brooklynn Grimma week ago

  Super great company to work with!! Everything went so smoothly and they very flexible. They made sure to work with me to get exactly what I wanted! Highly recommend sprague roofing! Thank you so much!

  Reply from the business

  Thank you for leaving a review and recommending us, Brooklynn! We are happy to hear everything went smooth. Please reach out if you need anything further!

• 5 out of 5Jillian husta week ago

  They were awesome to work with!

  Reply from the business

  Thank you for leaving us a review, Jillian! Please let us know if you need anything in the future.

• 5 out of 5Tess Lehmana week ago

  Sprague Roofing helped us repair our roof after a tree fell on it. The insurance company would only pay for half the roof so Sprague took the effort to find the exact same shingles that matched the other half. They also made sure the gutters matched the part they didn’t have to replace. They did a very good job.

  Reply from the business

  Thank you, Tess, for leaving such a wonderful review. We appreciate the opportunity to get your roof and gutters back to normal. If you ever need anything in the future, please don't hesitate to reach out!

• 5 out of 5Marissa Cumber2 weeks ago

  Great customer service and friendly staff!! Will definitely recommend to friends for future projects!

  Reply from the business

  Thank you, Marissa, for taking time to leave us a review! We take pride in offering great customer service and appreciate the opportunity to serve you. Thank you very much for the recommendation and placing your trust in Sprague Roofing.

• 5 out of 5Akaiah Goesaheadpretty2 weeks ago

  Excellent service

  Reply from the business

  Thank you for leaving us a review, Akaiah! Please reach out if you need our quality services at a great price in the future.

• 5 out of 5Laura Dominguez2 weeks ago

  They were wonderful. Got the roof done quickly and very professional work done by the crew. I was very happy and impressed with this company.

  Reply from the business

  Thank you, Laura, for leaving us a wonderful review! We love hearing our crew did a good job and you are happy with your new roof. Please reach out if you need anything in the future!

• 5 out of 5Jaden McCloud2 weeks ago

  Great job! Love their work!

  Reply from the business

  Thank you for leaving us a review, Jaden! We're thrilled you love the work from our dedicated team. If you ever need anything, please give us a call!

• 5 out of 5Michele Moore2 weeks ago

  Great customer service and quick response after our last storm

  Reply from the business

  Thank you, Michele, for taking the time to leave us a review! We are pleased to hear you're satisfied with our customer service and response time. If you ever need anything in the future, we will be here to help. Thanks again for trusting Sprague Roofing.

• 5 out of 5Melissa Clark2 weeks ago

  Sprague was an amazing company to work with! Great customer service!

  Reply from the business

  Thank you, Melissa, for taking the time to leave us a review! Customer service is always our top priority and we are thankful for the opportunity to serve you. Please let us know if you ever need anything in the future. Thanks again for placing your trust in Sprague Roofing.

Protecting your home starts with making sure every part of your exterior is ready for the changing seasons. August is an excellent time to inspect your roof, gutters, siding, and other exterior features before cooler temperatures and unpredictable weather arrive. Taking care of minor concerns now can help prevent more extensive damage and unexpected repair costs later. Sprague Roofing is proud to provide trusted roofing and exterior services for homeowners throughout Billings with a focus on quality craftsmanship and dependable results. If you want confidence that your home is protected from top to bottom, our experienced team is ready to help.Aug 12, 2026Learn more

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