Southern Star Roofing and Seamless Gutters

The only one or two-star review we hold for Southern Star Roofing and Seamless Gutters.

• 2 out of 5Brad Roota year ago

  I think because of the hail we got the B or C team. They messed up a ton of stuff and did a poor job. I will list out pros and cons below. They charge top dollar and did subpar work. I will have to fix some of the subpar work myself that I finally accepted the job because I was tired of the back and forth. My dad owned a construction company and I worked for him during my childhood and college years. We did a ton of roofing jobs and would never done a job like this was done. I expect the same quality that I can do myself. Pros: 1. They did help me get my insurance to approve the entire roof replacement. 2. Very friendly and nice sales guys. 3. They did fix most of what was requested but had to go back and forth on many issues to get it completed. They added a ton of stress to my life. I finally gave up and accepted the subpar work. Cons: 1. I am pretty sure they outsourced all their employees that actually did the work. Most of the crew arrived with another companies logo on their shirts. Probably have more work than they can do because of the hail storm. 2. They trampled plants in my flower bed and broke my sons pin wheel that we have had since he died. We cannot find a replacement. The also broke solar lights that we cannot find the replacement anymore. 3. Newly repainted house had scuff marks from shingles and broke a piece on our eave. They had to come out and repaint walls on the front of our house and had another person fix the eave. I appreciated them fixing the eave and repainting what was messed up. 4. The person who installed the eave drip edge had no idea what he was doing. It was bent up and pieced together.and was not up to high quality standards. I am left with pieces put together on eaves that are exposed and only 3-4 foot long. A single straight piece would look alot better. He was bending the metal around corners instead of cutting it precise. I even tried to show them how to properly cut and install drip edge but they did

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Dear [Customer's Name], Thank you for taking the time to share your feedback regarding your recent experience with us. We genuinely appreciate your honesty and the detailed insights you’ve provided. I want to start by apologizing for the subpar workmanship and service you encountered. Your experience does not reflect the high standards we strive to maintain, and I am truly sorry for the stress and inconvenience this caused you. I’m glad to hear that our team was able to assist with your insurance claim and that you found our sales representatives friendly. However, I acknowledge that the issues you faced—ranging from damage to your property to the quality of the installation—are unacceptable. We strive to provide quality service and to ensure our crews are properly trained and equipped to deliver work that meets our standards. Your concerns regarding the crew’s appearance and performance will be addressed internally, as we take the quality of our workforce seriously. It is frustrating to hear about the damage done to your plants and personal items, and I can only imagine how distressing it is, especially under such sentimental circumstances. Please know that we will work on improving our processes to prevent similar issues in the future. I also appreciate the feedback about the draining issues with your gutters and the communication problems regarding scheduling. We are working towards streamlining our communication internally to avoid confusion, especially during busy times like this. As a token of goodwill, I would like to discuss how we can make amends for the issues you've encountered. Please reach out to me directly so we can find a time to connect. Thank you once again for your feedback. We value your business and hope to have the opportunity to make this right.

• respectful staff39
• answering questions37
• professional crew32
• estimate process14
• seamless gutters13
• quick job10
• informative staff8
• honest staff4
• color matching4
• gutter appearance3
• leaf guard installation2

14 more of the 368 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5L H23 hours ago

  Friendly and professional service. I received gutters and gutter guards. I was impressed with how well each person knew their job. I am happy to recommend them.

• 5 out of 5Diana Walkera day ago

  Extremely professional and upfront about costs when we needed a new roof for our business! Hayden & Alex have been amazing! Communication is top notch!

• 5 out of 5PATRICK6 days ago

  They were quick and now I wait for some rain to see how it functions.

• 5 out of 5James Parker2 weeks ago

  The day I called they were able to send someone out , access and repair on the spot. Did a great job on looking at the whole roof with photos to show me . I will use again

• 5 out of 5Steve HUME2 weeks ago

  Southern Star Roofing did a great job installing our new gutters. The crew was professional, on time, and did quality work. The gutters look fantastic, and they left everything clean when they were finished. We highly recommend Southern Star Roofing for anyone needing new gutters!

• 5 out of 5Larkin & Cindy O'Hern2 weeks ago

  Outstanding service. Recommend for anyone. They were responsive to request and showed up the next day. Completed the work on time, cleaned up and were very friendly. Highly recommend.

• 5 out of 5Mark Prochnow2 weeks ago

  Everything exceeded our expectations.

• 5 out of 5Maureen Yorek3 weeks ago

  Very professional and easy to work with. Everything done on time and stayed in touch throughout the entire process. Would def recommend!

• 5 out of 5Denise Price3 weeks ago

  From the get go this company was a breeze to work with! They are so helpful and explained everything to us about the process. 11/10 recommend them!

• 5 out of 5john elamparoa month ago

  Southern Star Roofing and Seamless Gutter did an excellent job from start to finish. Their team was professional, on time, and communicated clearly throughout the entire process. The quality of the roofing and gutter installation was top-notch, and everything was completed efficiently. I highly recommend them to anyone looking for reliable and high-quality work.

• 5 out of 5Jordan Jacksona month ago

  Hayden and the team were great! There was an opening for an earlier installation and I appreciated how quick the whole process was. Thanks again!

• 5 out of 5Celestial Artista month ago

  They spent time to help me choose the right roof and did an outstanding job putting it on.

• 5 out of 5Wilson Winna month ago

  Great communication and service. A++

• 5 out of 5richard hamburgEdited a month ago

  Will highly recommended you guys. Great job.

• Free estimates

  “…FAQ / Blog Contact 979-721-9983 GET A FREE QUOTE YOUR LOCAL ROOFING & SEAMLESS…”

• Financing available

  “…Financing Available We have financial options available.…”

Their site also states: warranty offered.