SERVPRO of Albany and Americus

8 of the 12 one and two-star reviews we hold, most recent first.

• 2 out of 5Viyonce'2 months ago

  I’ve been meaning to make this post but I honestly wish I can get my money back. I paid over $300 which was a fair price to me but my rug still smells the same and my couch still has stains and still dull. I could have did a better job myself. But when I think about it they weren’t here for long. Smh

  Reply from the business

  Thank you for sharing your feedback, Viyonce'. We’re sorry to hear that the results did not meet your expectations. Customer satisfaction is very important to SERVPRO of Albany and Americus, and we understand how disappointing this experience must have been. We would appreciate the opportunity to learn more about your concerns regarding the rug and upholstery cleaning. Please contact our team directly so we can review the situation and discuss possible next steps. Thank you for bringing this to our attention.

• 1 out of 5twilightashala 938 months ago

  I wouldn't even give them a star. A grease fire was accidentally started back in October. Just today, they packed up my boyfriend's house completely and then told us they won't be cleaning until next week. So this is a suckey business. What if my boyfriend didn't have anywhere else to go or not enough money for a hotel?

  Reply from the business

  Thank you for sharing your concerns. Our team has looked into this situation thoroughly, and we have not found any customer or job record linked to your account. We want to make sure we understand what happened and assist you properly. Please reach out to our office directly so we can gather the correct details and help resolve this as quickly as possible. Your feedback is important to us.

• 1 out of 5David Emrick8 months ago

  Terrible service!

  Reply from the business

  Thank you for your feedback, David. We're very sorry to hear about your experience — this is not the level of service we aim to provide. We’d appreciate the chance to learn more and make things right. Please reach out to us directly so we can address your concerns promptly and work toward a resolution. Your satisfaction matters to us.

• 1 out of 5Ashley Hobbsa year ago

  We had a housfire in September 2024. We are still working to make things right. Items that were supposed to be clean and ready to use were not clean. The olive oil pourer still had olive oil in it, so there's no way it was washed. Other …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  We’re truly sorry to hear about your experience, Ashley. Your feedback is invaluable, and we would appreciate the chance to discuss your concerns further so we can address the issues you've faced. Please reach out to us directly.

• 1 out of 5lexi damerowa year ago

  Highly disappointed. in simple words. They quoted me 5k+ to clean from the floor to the ceiling. this is a restaurant that needed a good, deep cleaning. Literally it looks like nothing was done, they told me the ceilings were “the best they can do”; below i posted a picture of me scrubbing it one good time.. came clean for me? the walls; i sprayed a cheap degreaser on it. was coming clean for me? absolutely no effort was put into this, and ive already paid half the payment. they came back again after me complaining and still nothings done. half my contract is completely untouched. the picture of the tabletop, you can see a puff jacket and phone & shoe print where someone was laying down, (in a area they weren’t even supposed to be in????) They advertise professional cleaning, but my crew was men from the Anchorage. i highly don’t recommend, don’t waste your money. they are nice people!! but the job doesn’t get done. edit to respond; We told them to not come back, and that we had a list of several things that are still not completed.. and he said he would call us back and get them taken off and we have yet to here. the pictures do not lie, and the job was definitely not completed. and we have pictures from when they left each time. When i was called to get the rest of the payment, i told billing the same thing and was still never reached back out to. you can call me with further argument if you’d like :-)

  Reply from the business

  Thank you for the feedback. We consider all feedback, both good and bad, as we are committed to provide quality restoration. After meeting with our team, they verified that the job was complete and a COS was signed with no negative feedback from you or your staff. It is confirmed that we are in the payment stage at this point and time. Our mission to leave all jobs with satisfied customers is one we take very seriously. Please reach out to our team so that we can assess ongoing needs.

• 2 out of 5Jasmine Madisona year ago

  My first of few interactions with Servpro after my grandparents hired them to restore their flooring and kitchen after a terrible pipe burst that flooded a majority of their home, was good. The handling of the paperwork/contract was great. The actual repair/installation was subpar. There was no quality assurance that the workers they outsourced to complete the job, did the job accurately therefore the fault of panels not being aligned, cabinets hanging off the hinges, drawers broken and not level fall completely on your company. It pains me to think because my grandparents an elderly couple, were taken advantage of and not treated properly during their 4 month displacement from the home they built and this company did not show them the care and concern they should have. Please be cautious and make sure you have someone double and triple check the work you have done before contractors just leave your residence with half-ass work being done. Very disappointed!!!!

  Reply from the business

  Thank you for your feedback on our team and services. While we are disappointed to hear that some were unsatisfactory, we are always grateful for feedback both good and bad. Unfortunately, our team is unable to confirm the project with assurance due to the review being placed under your name. Can you please contact our office to provide the names of your grandparents so that we can look into the issue further? We look forward to hearing from you.

• 1 out of 5Kiera Ann2 years ago

  I would give 0 stars if it was an option. Do NOT trust this location with your personal belongings.

  Reply from the business

  We value all feedback, as it helps us evaluate the service we take great pride in. As you know, we responded to a bed bug infestation for your family member. Following the service, we were instructed to dispose of all the soft goods that were in our warehouse by your insurance adjuster due to possible cross contamination with the other contents we have within our warehouse. Carrying out protocol, and delivering customer service, is a priority for us. You are welcome to reach out to our team for further information.

• 1 out of 5Kelsey Harvey2 years ago

  I’m NOT one to leave a review. So trust me, this is something you need to be aware of!! This was overall a terrible experience and basically insurance fraud. Servpro came in to clean up after repairs were done in my home. The very next day when I inspected the work I contacted them to ask for an itemized receipt and to tell them that work was not performed correctly. No one called back to follow up. I continued to ask for a break down of invoice from September to Oct 15th when they continued to send me the bill. I must have finally emailed the right person because after multiple attempts and over a month after work was performed I heard from Jared,the person that was supposed to be in charge of getting me that receipt before work even began. I then explained to him the things that I saw which were not cleaned. He then argued, well it’s been a month since we have been there you would have dust now. Even though this is something I had been saying needed attention for that whole month. I have so much drywall still caked on the floor that the slightest touch and my fingers are as white as in the video attached. Jared in his ignorance offers to come the next day at 7am in the morning, on the day I worked. At this point has made it very obvious with his comments he didn’t believe what I was saying and had his mind made up. At this point its been a month since Ive heard from Jared so I felt it was it was a waste of my time to have Jared come without his manager especially after how he spoke to me on the phone when I finally heard from him. So I told Jared I didn’t think 7 am would work for me and felt it was best if he came back to my house with his supervisor. Which I of course did not hear from him again. Now I realized I was going to have to find that supervisor myself. Which brings me to Brian oh Brian, I quickly understood where Jared had learned his wonderful customer service skills from. When I spoke to Brian he treated me as if I was simply just another pest for

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  We take all customer feedback very seriously, and we are sorry you feel that way. After contacting all members of our team, we were able to get all of the details on your service and insurance claim. It is most important to us that we follow the protocol and maintain our integrity in the timeline of events and workflow as well. Our records show that we have upheld all request made by you and also prioritized insurance compliance. Our team explained the process and continued to offer support that is in line with the our company protocol and the insurance claim as well.

• duct system14
• duct cleaning10
• water leak4
• excellent workers3
• damage assessment3
• wall cleaning2
• deep cleaning2
• attic inspection2
• explanation of findings2
• quick drying2

14 more of the 401 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Sandi Powella day ago

  Michael Alexander was very nice. He arrived on time, went straight to work, and finished quickly. We are happy with the results.

  Reply from the business

  Thanks for sharing your feedback, Sandi! We're glad to hear that our team provided prompt and effective service. Your satisfaction with the results is what we aim for at SERVPRO.

• 5 out of 5JimmyThePickleMaster4 days ago

  Michael Alexander and crew did a great job! They got to work and got the job done.

  Reply from the business

  Thanks a lot, Jimmy! Our team appreciates your positive feedback and is glad to know you were satisfied with the work done. It's great to hear that everything was completed efficiently!

• 5 out of 5bryan taylor5 days ago

  Very quick and professional! Thanks DJ!

  Reply from the business

  Thanks for your thoughtful feedback, Bryan! Our team is glad to hear you found our service quick and professional. We appreciate your support and are here to help whenever you need us!

• 5 out of 5Jena week ago

  Michael Alexander did an outstanding job.

  Reply from the business

  Thank you so much, Jen! We're glad to hear that our team provided outstanding service. Your feedback is greatly appreciated!

• 5 out of 5Barbara Lewisa week ago

  Micheal Alexander and his team mate did and awesome job taking care of our carpets at Savannah court of Camilla they do an wonderful job

  Reply from the business

  Barbara, thank you for the kind review. We’re glad Michael Alexander and his teammate did an awesome job taking care of the carpets at Savannah Court of Camilla. Everyone at SERVPRO of Albany and Americus on Palmyra Road appreciates your trust and support.

• 5 out of 5Courtney Hicksa week ago

  Great service

  Reply from the business

  Courtney, thank you for the 5-star review. We’re glad you had a great service experience. Everyone at SERVPRO of Albany and Americus on Palmyra Road appreciates your trust and support.

• 4 out of 5Melvin Allen2 weeks ago

  Quick response to our call. DJ and Michael did a great job, very friendly and professional.

  Reply from the business

  Thank you so much, Melvin! We're glad to hear our team provided a quick response and that DJ and Michael delivered friendly and professional service. Your feedback is greatly appreciated!

• 5 out of 5Wild Kard2 weeks ago

  Michael Alexander Is The Best!!

  Reply from the business

  Wild Kard, thank you for the great review. We’re glad Michael Alexander made such a strong impression and provided excellent service. Everyone at SERVPRO of Albany and Americus on Palmyra Road appreciates your trust and support.

• 5 out of 5Kenyetta Floyd2 weeks ago

  Micheal Alexander was THE BEST !!

  Reply from the business

  Kenyetta, thank you for the great review. We’re glad Michael Alexander made such a positive impression and took good care of you. Everyone at SERVPRO of Albany and Americus on Palmyra Road appreciates your trust and kind words.

• 5 out of 5Crystal Mills2 weeks ago

  The crew was absolutely outstanding! Everyone was very respectful & professional and answered any and all questions. I highly recommend 10/10

  Reply from the business

  Thank you so much, Crystal! We're grateful for your kind words about our team and their professionalism. Your recommendation means a lot to us, and we appreciate your support of SERVPRO!

• 5 out of 5Holli Farr3 weeks ago

  Danny Paul has been very helpful as we deal with our leak and water damage. He checks on us every day.

  Reply from the business

  Holli, thank you for the kind review. We’re glad Danny Paul has been helpful and has stayed in touch each day while you’re dealing with the leak and water damage. That kind of follow-up matters during a stressful situation. Everyone at SERVPRO of Albany and Americus on Palmyra Road appreciates your trust and support.

• 5 out of 5Dianne Hendersona month ago

  MICHOEL ALEXANDER WENT UNDER MY HOUSE, LOOKED FOR AREAS TO BE CONCERN WITH AND ANY MOLD OR MIDEW PRESENT? HE WAS KIND,INFORMATIVE AND KNOWLEDGEABLE. HIM AND Brett HELPED ME TO UNDERSTAND MY PROBLEMS AND HELPED ME FEEL AT EASE. I WILL RECOMEND THEM AND SERVPRO TO ALL MY BUSINESS ASSOCIATES AND FRIENDS.

  Reply from the business

  Thank you so much, Dianne! We're grateful you took the time to share your experience with our team. It’s great to know that our team was able to address your concerns and provide you with the information you needed. Your recommendation means a lot to us and we appreciate your support of SERVPRO!

• 5 out of 5Kaitlin Purvisa month ago

  Michael Alexander & his partner came to clean our air conditioner ducts today. They were friendly, kind, did exactly the service they promised to provide, & it smelled heavenly when they left! Thank you, Michael & partner!

  Reply from the business

  Kaitlin, thank you for sharing this. We’re glad Michael Alexander and his partner took good care of your air conditioner duct cleaning and made the experience a positive one from start to finish. Friendly service and follow-through matter, and everyone at SERVPRO of Albany and Americus.

• 5 out of 5Mandy Quiroza month ago

  Danny Paul was quick to come out and asses our damage and waa very informative and professional

  Reply from the business

  Mandy, thank you for the kind review. We’re glad Danny Paul was able to come out quickly, assess the damage, and walk you through the information clearly. Professional communication makes a big difference during a stressful situation, and everyone at SERVPRO of Albany and Americus on Palmyra Road appreciates your trust.

Mowers, generators, and other outdoor equipment can bring heat, fuel, electrical parts, and dry material into the same work area. These machines are not automatically fire hazards, but hot surfaces or sparks may increase hot weather fire risk when grass, leaves, brush, or stored fuel are nearby. Follow manufacturer guidance for use, maintenance, fueling, and storage. SERVPRO of Albany and Americus serves Albany, Americus, Leesburg, Dawson, Pinehurst, Sylvester, Plains, Unadilla, Vienna, Parrott, Smithville, Cobb, Warwick, Andersonville, Sasser, Draytown, Maddox, Herod, and Forrester across Southwest Georgia, including Dougherty County, near Albany Mall. After a fire, fire restoration services may involve evaluating smoke, soot, odors, damaged materials, adjoining spaces, and firefighting water. The proper property restoration after fire depends on the source, affected materials, and inspection findings. Learn more about fire damage restoration and restoration steps that may fit your property. #HotWeatherFireRisk #FireRestorationServices #FireDamageRestoration #DoughertyCounty2 days agoLearn more

• Licensed

  “…We are also a licensed general contractor, offering a full…”

• States years in business

  “…What began as a small painting business more than 50 years ago has grown into a nationwide…”

• 24/7 emergency call-out

  “…Call your local SERVPRO® today for 24/7 emergency service. Commercial Water…”

Their site also states: states a founding year.