RRCA - Roofing & Reconstruction Contractors of America - Naples

8 of the 55 one and two-star reviews we hold, most recent first.

• 1 out of 5Jake Billingsley2 weeks ago

  I signed a contract April 20th and signed over a 13,000 check there was no work started and no material dropped off and my roof was not tarped off to prevent leaks. My ceiling started leaking. I fired them as a contractor. I was told 6 weeks out when signed the contract. And Jim from advantex who is powered by RRCA told me they would be at my house the 2nd week of just. Now its August and not only do i still need a roof I also have to repair my drywall and hired a lawyer to get my insurance money back. They take a bad situation in someone's life and make it worse for their own finical gain. This is not a company you want to do business with.

• 2 out of 5CA HEdited a month ago

  We've had to resubmit this older review bc the co. must've relocated. The best thing about this co. was our salesman, Whalid, who ended up having to step in throughout our project, to help in other areas when our 1st project Mgr. Daniel …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for taking the time to share your feedback regarding your 2022 roofing project. We're sorry to hear that your experience did not meet your expectations, and we understand how frustrating communication delays and unresolved punch-list items can be. We appreciate your kind words about Walid, Sparkle, and Maria. While many of the Team members mentioned are no longer with RRCA, we value their efforts in assisting you with your project. Since 2022, RRCA has made significant improvements to our leadership, project management processes, communication, and customer service. We have implemented new systems and accountability measures designed to provide a smoother experience from the initial consultation through final completion. We sincerely regret that your project did not reflect the level of service we strive to provide today. We appreciate your feedback, as it has helped shape many of the improvements we've made over the past several years. Thank you, TEAM RRCA

• 2 out of 5Sonya Jonesa month ago

  Wouldn’t recommend. Extremely difficult to get in contact with. They have a bunch of AI systems that you get when you call, I’m not even sure actual humans work here as I can never get in touch with one. Do you know how utterly RIDICULOUS …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Sonya, thank you for the feedback. We've searched our records and are unable to locate any customer or active project under this name. Our team of real people answers and returns calls every business day, and every active project is assigned a dedicated point of contact. If you have a project with us, please email marketing@rrca.com with your project address and phone number and a member of our team will call you back personally the same business day to address your concerns.

• 1 out of 5Aaron Nestora month ago

  Nightmare of a company terrible customer service, didn’t pull proper permit, and leaky roof.

  Reply from the business

  Aaron, thank you for the feedback. After a thorough search of our records, we're unable to locate any customer, project, or contract under this name. We pull all required permits on every project and maintain full documentation, and we respond directly to every verified customer concern. If you believe we've completed work at your property, please email marketing@rrca.com with your service address and best callback number so we can locate your project and address this immediately.

• 1 out of 5Halloween Guy6 months ago

  Do not do business with this company in the CT area. Unprofessional, no communication, do not recommend to anyone. Took 7 months from when I signed my contract to finally being done with them. Shop around and go with a local company.

• 1 out of 5Dr. Lorie K7 months ago

  My experience with this company was awful. Signed a contract on June 6 with a planned start date of July 20. That date came and went with no contact from the company. I began reaching out weekly to inquire when the project would be …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Dr. Lorie K, Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and the stress it caused. Delays, communication gaps, and unmet expectations are not the experience we strive to provide, and we understand how frustrating this was. We want to clarify that the individual referenced was a subcontractor, not a direct employee of our company. That said, the behavior described was unacceptable. Once these issues came to our attention, we ended our relationship with that subcontractor and assigned a corporate officer to oversee the project directly. From that point forward, we worked to provide the requested documentation, including project and permit-related information, and completed additional work beyond the signed contract at no additional cost in an effort to move the project forward and address concerns. We acknowledge there was frustration regarding project scope and communication. During pricing discussions, the original estimate was adjusted at your request, and the final signed contract reflected a roofing-only scope, which excluded siding. That contract was reviewed and executed before work began. While we remained open to assisting with siding separately and provided pricing for that work, the proposal was not accepted. According to our records, all work outlined in the executed contract has been completed. Any remaining closeout delays were related to unresolved payment matters under the agreed payment terms. While we understand the situation was stressful, those terms were documented in advance as part of the contract. Inspections are coordinated through the local permitting authority; however, we understand the desire for additional peace of mind and respect the decision to pursue an independent inspection. We appreciate the acknowledgment of team members who assisted with the end of the project. Should you wish, we remain available to provide any remaining documentation or warranty information, even i

• 2 out of 5Ryan Conrad8 months ago

  This company bribes customers for 5 star reviews. They provide a free wind mitigation report after installing the new roof but ONLY if you provide proof that you left 5-star reviews on 3 Google, Facebook, and Better Business Bureau. This explains RRCA's numerous 5-star glowing reviews, which was a main reason I chose to use them. Be aware that these reviews are essentially fraudulent. My experience with RRCA otherwise was mixed. Ultimately, I did get a great result: I got a quality roof and RRCA helped me get much of it paid for through insurance. For that reason, I'd recommend people use this company, but do so cautiously. In addition to the above, the issues I had with RRCA included: - RRCA contracts out their jobs. The crew that pulled my shingles off left a mess -- even after they ran the magnet around the property, we had to purchase our own magnet and still found over 100 nails lying around. During the job, the back alley reeked of urine. - The crew that showed up to do the roof install sat in their truck for an hour and left without word. Turns out the roof was too steep for the price they received from RRCA so they backed out. RRCA had to scramble and find a second crew to come later that week to do the install. - The crew that did the roof install was pretty good, but did unhook our heating exhaust duct and fail to reconnect it. Thankfully, I opened up our attic and noticed this before the heat turned on. - Poor scheduling and communication. Our point-of-contact seemed out of the loop pretty often, and couldn't give us much of a heads up on timing until one or two days before the job. It felt like he was focused on sales and less so on project management. Again, I was very happy with the end result of the project, but am sharing my full experience with RRCA because many of the reviews here have been (illegally?) financially incentivized not to.

  Reply from the business

  Thank you for sharing your experience and for acknowledging the quality of the final result. We want to clarify that it is not our policy to require or request a 5-star review in exchange for a wind mitigation report. The complimentary wind mitigation report is offered after a completed roof installation and is not contingent on the rating of a review. If this was communicated otherwise by anyone involved, it does not align with our standards. We are reviewing this internally and will correct it immediately if necessary. Our team has attempted to reach you several times to discuss your concerns directly. Since we have been unable to connect with you, we are responding here to ensure clarity and transparency. Like most roofing companies, we work with licensed subcontractors. We acknowledge there were challenges related to cleanliness, scheduling, and communication in your case, and we appreciate you bringing them to our attention. We’re glad to hear you were ultimately satisfied with the quality of the roof and insurance outcome, and we value your balanced feedback. Thank you for choosing RRCA.

• 2 out of 5Ronald Cooper8 months ago

  I called for 2 days to report a roof leak on the roof they installed in July of 2022. All day long all I get back is that they are very busy and someone would call me back. After calling from 9:00am til 2:00pm with no response, I road to the office they have listed at 1221 Pine Avenue in Orlando FL. Only to find out they are no longer there, and no one new where they moved. I still have the leak, so I guess I will call a state or local consumer advocate office tomorrow. I would not recommend this company to anyone.

• answering questions65
• project management48
• insurance claim assistance41
• new roof37
• metal roof13
• new roof installation10
• storm damage repair8
• timely completion6
• tile roof replacement3
• old roof removal2

14 more of the 381 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Zac Bayer5 days ago

  This is my completely honest review. My experience wasn't the best but ended up smoothing out in the end and everything went well. I got my shingles replaced, water/ice protection done, and new gutters (as well as some water mitigation with the gutter crew) as a result of a hail storm. Jessica from corporate is the reason this is getting 5 stars. She was exceptional, kind, reassuring and offered her office and cell phone numbers to keep my nerves at bay. I am a new homeowner facing a septic replacement. When RRCA came out, I pushed back as I had no money to spare. They talked me through the contract and how they work with insurance on a claim, which was a surprisingly smooth process. When the claim was approved, the RRCA rep Tom came out and quickly got colors picked out and every decision point made. When the check from insurance arrived, he quickly came out to collect funds, which is where I felt my first uneasy bit. After taking the $15,000 check and telling me "anything you need, reach out", I didn't hear a thing. Text after text went undelivered (as iMessages indicate). Call after call went straight to VM. I was convinced he took my check and blocked my number. It took me numerous numbers to finally get ahold of Jessica. I wish it wasn't that complicated as I would have been at ease much sooner. She continued to update me with notes from the RRCA team on how it was progressing. I understand there were many storms and claims to deal with, but I was operating off the comment from Tom "this process is going to be quick". It was easily 3-4 weeks of nerves before I got some good updates. My biggest gripe here is awful communication. I wouldn't have cared if it would be 6 months for my install if that was communicated. The fact I had to hound people and call every number possible was not ideal. Again, once I found Jessica, she was awesome. Communication lacked in the general updates of the job, when to expect materials, when the crew would be on site (which d

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Zac, thank you for taking the time to write such a detailed and honest review, and for the 5 stars, especially given everything this project involved. Reviews like this are the most useful kind for us, because you're telling us exactly where things felt off even while giving credit where it's due. We're glad to hear the roof and gutters turned out well, and that Jessica was able to step in and give you the reassurance and communication you needed. She's exactly who we want representing RRCA, and we've made sure she knows how much it meant to you. We also want to say we take what you described around communication after the check was collected seriously, and we're looking into what happened on our end during that stretch. That kind of radio silence isn't the experience we aim to give anyone. Same with the gutter crew showing up without confirming timing with you first. We're reviewing that with the crew involved so we understand exactly what happened and can tighten up how site visits get communicated. You were fair and patient with us through a busy stretch, and we appreciate that more than you know. Thank you for trusting us with your home. If anything else comes up, please reach out to Jessica directly and she'll make sure it's handled. TEAM RRCA

• 5 out of 5Alysson-Carolina DeOliveiraEdited 3 weeks ago

  I highly recommend RRCA – Roofing & Reconstruction Contractors of America – Naples! From start to finish, their team was professional, reliable, and committed to delivering outstanding quality. …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Alysson, Thank you so much for your wonderful five-star review and recommendation! We’re thrilled to hear that your roof installation was completed on time and that our team provided clear communication, excellent workmanship, and a clean job site throughout the project. We truly appreciate you trusting RRCA with your home and are grateful for the opportunity to serve you! TEAM RRCA!

• 5 out of 5Rowland Govea month ago

  One call to Michael H. From RRCA and shit gets done. I couldn’t ask for a more reliable professional.

  Reply from the business

  Rowland, Thank you so much for sharing your story. Your words truly mean the world to our team. We know your home represents so much more than a roof, it's a place filled with memories, and we're honored that Jessica C. and JoJo Mc. were able to help you preserve such an important part of your family's legacy. We're incredibly proud of Jessica and JoJo for going above and beyond to help you understand your options and ensure your roof was repaired properly and up to code. We'll be sure they, along with our installation crew, receive your kind words. Knowing that our team made a meaningful difference during such a difficult time is why we do what we do. Thank you for trusting RRCA with your home and for recognizing our crew's professionalism, respect, and attention to detail, including cleaning up after your four-legged family member! We sincerely appreciate your recommendation and wish you many years of peace of mind under your new roof. Team RRCA!

• 5 out of 5Sherrie Miller4 months ago

  Jared Standley and his RRCA team did an outstanding job on our standing seam metal roof. Communication was excellent, and the presentation of what would happen first, second, when payments are due, etc was professional and clear. Everything took place when and how he said it would.

  Reply from the business

  Sherrie, Thank you for taking the time to share your experience! We're thrilled to hear that Jared and the RRCA team exceeded your expectations throughout the entire process. Clear communication, transparency, and delivering on our commitments are priorities for us, so it's wonderful to know you felt informed and confident every step of the way. We appreciate your trust in RRCA for your standing seam metal roof project and are grateful for the opportunity to serve you. Enjoy your new roof, and thank you for choosing RRCA!

• 5 out of 5Trumaine Lenton5 months ago

  Mike Herra is nothing short from amazing. I had several quotes and him and his team are the best. They are professional and friendly. Understood my concerns, and help me with my insurance claim. Took the pressure of dealing with them crooks.

  Reply from the business

  Trumaine, Thank you for the wonderful review and for trusting RRCA with your roofing project. We’re glad to hear Mike Herrera and the team provided professional, friendly service and helped guide you through the insurance claim process. Our goal is always to make the process as smooth and stress-free as possible for homeowners. We truly appreciate your recommendation and your trust in Roofing & Reconstruction Contractors of America. TEAM RRCA!

• 5 out of 5Luis Arturo Mata5 months ago

  Great experience with RRCA installing a metal roof on my home. The entire process was professional. Michael Herrera, the project manager, did a great job coordinating the work and keeping me informed throughout the project. Jessica Torres was also very helpful on the administrative side and made everything easy with the paperwork. The roof looks great and the quality of the work shows. I would definitely recommend RRCA.

  Reply from the business

  Luis, Thank you for sharing your experience and for trusting RRCA with your metal roof installation. We're glad to hear the entire process was smooth and professional. Michael Herrera does an excellent job coordinating projects and keeping homeowners informed, and we’re happy to hear Jessica Torres was able to make the administrative side easy as well. We truly appreciate your recommendation and are glad you’re happy with the final result. Enjoy your new roof! TEAM RRCA!

• 5 out of 5Cole Keene5 months ago

  I recently hired Mike Herrera to install a new metal roof on my home, and I couldn’t be more satisfied with the experience. From start to finish, everything was handled in a timely and professional manner. The pricing was fair and competitive, especially considering the quality of workmanship delivered. The crew showed up when they said they would, kept the job site organized, and completed the project on schedule without cutting corners. The finished metal roof looks great, and you can tell the work was done right. I would confidently recommend Mike Herrera to anyone looking for a reliable roofing contractor who delivers solid results at a good price.

  Reply from the business

  Cole, Thank you for taking the time to share such detailed feedback. We're glad to hear that Mike Herrera and the team provided a professional experience from start to finish and that your metal roof installation was completed on time with the quality workmanship we strive for on every project. We truly appreciate your recommendation and thank you for trusting Roofing & Reconstruction Contractors of America (RRCA) with your home. Team RRCA!

• 5 out of 5bevspan5 months ago

  Excellent Service-excellent job! Replaced roof from Hurricane Ian damage.

  Reply from the business

  Thank you for your wonderful review! We're glad we could help restore your home after the damage caused by Hurricane Ian. Providing excellent service and quality workmanship is what we strive for on every project, and we're thrilled to hear you were pleased with both. Thank you for trusting RRCA with your roof replacement, and we appreciate the opportunity to serve you.

• 5 out of 5Nancy Turri5 months ago

  Obtained a new roof and gutters. Am very pleased with the results. The project manager, Michael Herrera, was excellent.

  Reply from the business

  Nancy, Thank you for your feedback and for trusting RRCA with your roof and gutter project. We're glad to hear you were pleased with the results and that Michael Herrera provided excellent project management throughout the process. We appreciate the opportunity to assist with your storm damage roof repair and gutter work, and thank you for choosing Roofing & Reconstruction Contractors of America.

• 5 out of 5Whitney & Steven Fife6 months ago

  I highly recommend RRCA for your roofing needs. We worked directly with Jared Standley, he was extremely tentative, trustworthy and professional!

  Reply from the business

  Hi Whitney & Steven, Thank you so much for the kind recommendation! We truly appreciate you taking the time to share your experience. Jared will be thrilled to hear your feedback, he takes great pride in being attentive, trustworthy, and professional for every homeowner he works with. Thank you for choosing RRCA, and please don’t hesitate to reach out if you ever need anything in the future! 😊🏠🔨

• 5 out of 5Christian ContrerasEdited 6 months ago

  Great experience with Eli Jordan & Roofing & Reconstruction Contractors of America. The team was professional, communicative, and handled everything smoothly from start to finish. The project manager stayed on top of the job, the crew did quality work, and everything was completed on time. Highly recommend RRCA.

  Reply from the business

  Thank you for the great review and recommendation! We’re glad to hear you had such a smooth experience from start to finish. Our team works hard to stay organized, communicate clearly, and deliver quality results on every project, so it means a lot to know that came through. We truly appreciate your trust in RRCA and are here anytime you need us in the future.

• 5 out of 5Michael Collins6 months ago

  Let me just start with my neighbor and I both are more than pleased with our experience. After a storm damaged our roof, Eli and his guys came out & handled everything with the insurance company and made the whole process super easy. Communication was outstanding, the work was scheduled quickly, and the crew did an awesome job as-well. They kept the job clean and our new roof looks great. If you’re dealing with storm damage, I definitely recommend giving Eli a call ! He made the whole process smooth & there was no stress from start to finish.

  Reply from the business

  Thank you so much for taking the time to share this, it truly means a lot to us. We’re thrilled to hear that both you and your neighbor had such a positive experience. Eli and his team take a lot of pride in making the insurance and repair process as smooth and stress-free as possible, especially after storm damage. We’re glad the communication, scheduling, and workmanship all met your expectations, and that you’re happy with your new roof. If you ever need anything in the future, we’re just a call away. Thanks again for the recommendation!

• 5 out of 5Jacob Pennington6 months ago

  I had a great experience working with Eli Jordan at RRCA Roofing. From start to finish, Eli was extremely communicative and professional. He kept me informed at every step of the process, answered all my questions promptly, and made sure I understood exactly what was going on—no guesswork or surprises. RRCA Roofing as a company was just as impressive. The work was handled efficiently, professionally, and with real attention to detail. It’s clear they take pride in what they do. If you’re looking for a roofing company that values communication, transparency, and quality work, I highly recommend Eli Jordan and RRCA Roofing.

  Reply from the business

  Thank you for the thoughtful review and kind words. We’re so glad to hear you had such a positive experience working with Eli. Clear communication, transparency, and professionalism are priorities for us, and it’s great to know that came through from start to finish. We also appreciate your recognition of our team’s attention to detail and pride in our work. Thank you for trusting RRCA Roofing, and for the recommendation, we’re here if you ever need us in the future.

• 5 out of 5personal6 months ago

  Working with Jojo, Shiria and Jessica was great. Very proffesional and they did a great job.

  Reply from the business

  Thank you for the great review! We’re happy to hear you had a positive experience working with Jojo, Shira, and Jessica. Our team takes pride in being professional and delivering quality work, especially on storm and wind damage repairs. We appreciate you trusting us with your home and are here if you ever need anything in the future.

• Warranty offered

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• Free estimates

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• Family owned

  “…Local Roofing Contractors Family Owned & Operated RRCA is there when you…”