Royal Renovators Inc.

8 of the 11 one and two-star reviews we hold, most recent first.

• 1 out of 5Aaron2 years ago

  be aware, they focus too much on advertising. very disappointed about their works.

  Reply from the business

  Aaron, thank you for sharing your feedback. We are sorry to hear that your experience left you disappointed, especially regarding responsiveness, quality, professionalism, and value. We take concerns like yours very seriously, as our goal is always to provide dependable roofing service backed by honest communication and workmanship that customers can trust. We understand how frustrating it can be when expectations are not met, and we regret that this was your impression of our company. While we work hard to make our services visible to homeowners who need roofing help, our primary focus is always on delivering quality roof repair, roof replacement, gutter work, and related services with professionalism and care. If there were specific issues with your project, we would truly appreciate the opportunity to better understand what happened. Please contact our customer support team directly so we can review your concerns in detail and work toward a fair resolution. Customer satisfaction is very important to us, and we would welcome the chance to address this properly.

• 2 out of 5Sherolyn Thompson2 years ago

  Don't do what I wanted.

  Reply from the business

  Thank you for taking the time to share your feedback, Sherolyn. We are sorry to hear that your experience did not meet your expectations. Customer satisfaction is extremely important to us, and we understand how disappointing it can be when a project does not align with what you had hoped for. Our goal is always to listen carefully to our customers, provide professional recommendations, and deliver solutions that address both immediate concerns and long term property protection. Our team is committed to providing dependable roofing service with clear communication, quality workmanship, and honest guidance throughout every project. We offer roof inspections, roof repair, roof installation, roof replacement, gutter service, flat roof services, cladding contractor services, and masonry contractor services. Every property presents unique challenges, and our recommendations are always based on the condition of the structure, safety considerations, building requirements, and the best long term outcome for our customers. We understand that there can sometimes be differences in expectations, and we take those situations seriously. We would genuinely appreciate the opportunity to learn more about your experience and better understand your concerns. Please contact our customer support team directly so we can review the details of your project and discuss how we may be able to help. We value all feedback because it helps us improve, and we remain committed to providing professional service and working toward a fair resolution whenever concerns arise.

• 1 out of 5Kelvin4 years ago

  The website says "Call Today for a Free Estimate!" I called to set up an appointment after giving the woman my information she says there's a 200.00 fee for the esitmate! I said your website says "Call Today for a Free Estimate!" she responds with our free estimates are not available for a month....that's a whole lot of garbage.....

  Reply from the business

  Thank you for sharing your feedback, Kelvin. We are sorry to hear about your experience and understand why this situation would be frustrating. Clear communication regarding estimates, scheduling, and service availability is extremely important, and we regret that your expectations were not met during your interaction with our office. We strive to provide professional roofing service and transparent information to every customer who contacts us. In some situations, scheduling availability, service type, location, emergency requests, or specialized inspections may affect appointment options and associated fees. However, we understand that any misunderstanding regarding a free estimate offer can create confusion and disappointment, and we take feedback like yours seriously. We would appreciate the opportunity to review what occurred and clarify the details of your inquiry. Please contact our customer support team directly with the date and time of your call so we can investigate the conversation and address any miscommunication. We value all customer feedback because it helps us improve our communication and service processes. Thank you again for bringing this matter to our attention. We hope to have the opportunity to learn more about your experience and work toward a better understanding of the situation.

• 1 out of 5debra thomas4 years ago

  Never showed. They called to confirm and never showed

  Reply from the business

  Thank you for taking the time to share your feedback, Debra Thomas. We sincerely apologize for the frustration caused by your experience. At Royal Renovators, we understand how important it is to respect our customers' time and communicate clearly regarding scheduled appointments. We are sorry to hear that you received a confirmation call but that the appointment did not proceed as expected. Because we are unable to identify the circumstances surrounding your appointment from the information provided in this review, we would appreciate the opportunity to look into what happened. We kindly ask that you contact our customer support team directly with your name, address, and appointment details so we can review our scheduling records and investigate the matter further. Customer service and reliable communication are extremely important to us, and we take feedback like yours seriously. Thank you again for bringing this to our attention. We hope to have the opportunity to connect with you directly and better understand your experience.

• 1 out of 5Anastasios Kominis4 years ago

  Honestly terrible. Overpriced and rather rude. Took 1week to get me a quote for 15k that covered nothing. When I questioned the quote the rep had nothing to say other then we will complete the work in 1day. Your roofers the goal should always be to complete the work in 1day.

  Reply from the business

  Thank you for taking the time to share your feedback, Anastasios Kominis. We are sorry to hear that your experience did not meet your expectations. At Royal Renovators, we strive to provide professional consultations, detailed project evaluations, and transparent recommendations based on the specific condition and requirements of each property. We understand that pricing, project scope, and timelines are important considerations when comparing roofing proposals, and we recognize that different contractors may approach the same project differently. Based on the information provided in your review, we are unable to determine the specifics of the estimate, the scope of work discussed, or the conversations that took place regarding the proposal. We would appreciate the opportunity to review your concerns in greater detail and better understand what led to your dissatisfaction. We kindly encourage you to contact our customer support team directly with your property information and estimate details so management can review the proposal, discuss any questions regarding the scope of work, and address the concerns you have raised regarding communication and pricing. Customer feedback is important to us, and we welcome the opportunity to speak with you directly. Thank you again for sharing your experience, and we hope to have the chance to better understand and address your concerns.

• 1 out of 5Stanley5 years ago

  I called for a quote and a man came and looked at the roof. He flew a drone over the house and showed us pictures of our damaged roof. He promised a callback with the price because he had to do calculations and measurements. He guaranteed a …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for taking the time to share your feedback, Stanley Simmons. We sincerely apologize for the frustration and disappointment you experienced. We understand how important it is for homeowners to receive timely follow up after a roof inspection, especially when they are actively seeking solutions for roofing concerns. Based on your review, it appears that there may have been a breakdown in communication regarding the delivery of your estimate, and we understand why that would be frustrating. At Royal Renovators, we strive to provide professional roof inspections, accurate assessments, and prompt communication throughout the estimate process. However, we are unable to determine from the information provided what may have caused the delay or whether there were issues with contact information, scheduling, or estimate processing. We would appreciate the opportunity to investigate this matter further. Please contact our customer support team directly with your name, property address, and the date of the inspection so management can review the situation and determine what occurred. We take feedback regarding professionalism and communication seriously and would welcome the chance to address your concerns. Thank you again for bringing this matter to our attention. We hope to have the opportunity to connect with you directly and better understand your experience.

• 1 out of 5Poke Mon5 years ago

  So I needed some work done on my roof and saw these guys on YouTube and read their reviews that showed they know what they doing. I called them and scheduled to have someone come over take a look. I was given a time slot but the guy came …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for taking the time to share your feedback, Poke Mon. We sincerely apologize for the frustration described in your review. Based on the information you provided, it appears that there may have been a communication issue regarding the delivery of your estimate. We understand how disappointing it can be to schedule an inspection, follow up multiple times, and still not receive the information you were expecting. At Royal Renovators, we strive to provide prompt communication, professional roof inspections, and timely project estimates. The experience you described does not reflect the level of service we aim to provide, and we would appreciate the opportunity to investigate what may have occurred. We kindly encourage you to contact our customer support team directly with your name, property address, and the date of the inspection so management can review the records, verify the contact information on file, and determine why the estimate was not successfully delivered. This will allow us to better understand the situation and address any breakdown in communication that may have occurred. Thank you again for bringing this matter to our attention. We value customer feedback and would welcome the opportunity to connect with you directly and help resolve your concerns.

• 1 out of 5francis jimenez7 years ago

  Had a huge problem with the estimate. The project was suppose to be 22k to tear off the roof and gutters. We agreed on the price. On the day of contruction everything was going well when then they was charging me 10k more when they already …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for sharing your feedback, Francis. We are sorry to hear that you were dissatisfied with your experience. We understand how frustrating it can be when unexpected costs arise during a construction project, especially after work has already begun. Our goal is always to provide transparent communication regarding project scope, pricing, and any unforeseen conditions that may be discovered once an existing roof system is removed. In some cases, hidden structural issues, damaged decking, multiple roofing layers, or other conditions that cannot be identified during the initial inspection may require additional work beyond the original agreement. When this occurs, our intention is to clearly explain the findings, discuss available options, and obtain approval before proceeding with any additional work. That said, we take concerns regarding pricing, communication, and warranty coverage very seriously. We would appreciate the opportunity to review the details of your project, including the original proposal, any change orders, and the circumstances surrounding the warranty concerns you mentioned. Please contact our customer support team directly so we can investigate the matter thoroughly and better understand your experience. We value all customer feedback because it helps us improve our processes and communication. Thank you again for bringing your concerns to our attention, and we hope to have the opportunity to discuss the situation further and work toward a resolution.

• gutter problem37
• professional crew34
• flat roof replacement32
• thorough inspection20
• better insulation18
• leak repair17
• gutter replacement15
• shingle roof replacement12
• drainage improvement12
• thorough cleanup8
• new roof appearance6
• clean job site6

14 more of the 293 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Romello Pintoa day ago

  We needed a new flat roof on our commercial space in crown heights and chose a PVC system because of the equipment located above it. The scope included new insulation, a cover board, flashing around the equipment curbs, and walkway pads for future service. Work was coordinated so the business could stay open. There was a small amount of debris left near the rear gate, but it was cleaned up as soon as we mentioned it. The roof was tested at the drains before the final walkthrough. We received photos and warranty documents after completion. Everything has performed well so far so no complaints.

  Reply from the business

  Thank you for sharing your experience. We are glad the commercial flat roof installation in Crown Heights provided a reliable solution for your business. Installing the PVC roofing system with new insulation, cover board, equipment curb … More

• 5 out of 5Fl. Jai2 days ago

  Three things made this a positive experience: the estimate was clear, the schedule was realistic, and the cleanup was thorough. Our old EPDM roof was removed and replaced with new insulation, a cover board, and another fully adhered EPDM system. Damaged wood around the hatch was shown to us before it was replaced. The roof was made watertight at the end of each workday. Our shared side entrance remained accessible and the neighbor’s property was protected during debris removal. The final walkthrough included drain testing and photographs of the concealed work. Everything has performed as hoped for/intended.

  Reply from the business

  Thank you for sharing your experience. We are glad the clear estimate, realistic schedule, and thorough cleanup made the EPDM roof replacement a positive experience. Replacing the old roof with new insulation, a cover board, and a fully adhered EPDM system, along with addressing the damaged wood around the hatch, provided a dependable roofing solution. We also appreciate your feedback about keeping the roof watertight each day, maintaining access to the shared entrance, and protecting the neighboring property. It is great to hear that the final drain testing and project photographs gave you confidence and that the completed roof repair and installation have performed as intended.

• 5 out of 5FORSAKEN JAY3 days ago

  I am writing after several heavy rains/frustrating weather conditions because this leak had returned before. The problem was located at the joint between the original building and a later addition. The old material had split where the two sections moved independently. Instead of sealing over the crack again, Royal Renovators Inc. opened the area and installed a proper expansion-joint detail. The surrounding wet insulation was removed and the new flashing was tied into both roof sections. Work took longer than the initial estimate because the concealed joint was wider than expected. We received photos and an explanation before the repair was completed. The interior wall has remained dry through every storm since. This was the first repair that addressed the movement rather than only covering the surface.

  Reply from the business

  Thank you, Forsaken Jay, for sharing your experience. We are glad the roof repair addressed the recurring leak at the joint between the original building and the later addition. Installing a proper expansion joint detail, removing the wet insulation, and connecting the new flashing to both roof sections provided a more durable roofing solution. We appreciate your understanding regarding the additional time needed after the concealed joint was found to be wider than expected. It is great to hear the interior wall has remained dry through every storm. Thank you for trusting Royal Renovators Inc. with the repair.

• 5 out of 5Marvin Burgos3 days ago

  The old membrane and wet insulation were removed, damaged decking was replaced, and a new TPO system was installed. The rear drain and overflow were also rebuilt because water had been collecting in that area. Tenants received notice before the loud work, although the first morning started a little earlier than expected. Cleanup was handled well and we received photos of the work. The roof has performed perfectly through several heavy rains.

  Reply from the business

  Thank you, Marvin, for sharing your experience. We are glad the roof replacement addressed the wet insulation, damaged decking, and drainage issues around the rear drain and overflow. Installing the new TPO system and rebuilding those drainage components helped provide a reliable roofing solution. We also appreciate your feedback about tenant communication, cleanup, and project photos. We are pleased to hear the roof has performed well through several heavy rains and continues to protect the building.

• 5 out of 5Nely Toxqui6 days ago

  I waited through a full maintenance cycle before judging this flat-roof replacement. This Greenpoint building has now experienced summer heat, winter freezing, snowmelt, and more than a year of ordinary service traffic. That is more meaningful to me than how the membrane looked on the final installation day. The original roof had leaks in three offices and water that remained between two internal drains. Core samples found wet insulation connecting areas that appeared unrelated from below. A recover system was priced, but covering damp materials did not make sense for this building. Complete removal exposed two corroded metal deck sections and one drain that sat above the surrounding insulation. The deck repairs were measured from above and below. Tapered insulation then created defined drainage paths toward both outlets. The new single-ply membrane was detailed around equipment curbs, plumbing vents, perimeter walls, and the roof hatch. Walkway pads connect those service points without directing traffic across field seams. The drains received new flashing and strainers sized for the assemblies. One deck quantity was entered incorrectly on the first invoice. I compared it with the photographs, asked for clarification, and received a corrected invoice. The initial closeout package was also missing one drain photograph, which was supplied the following day. Those administrative corrections are worth mentioning because the construction itself has been dependable. During the one-year maintenance visit, the perimeter remained secure, the seams were intact, and the drains required only routine debris removal. No new repair was recommended. All three offices remain dry, and water no longer occupies the broad area between the drains. Equipment technicians have followed the walkway layout, so the membrane has not developed the old traffic pattern. After a full year, the roof is performing in the specific ways the proposal said it would. High-end experience with Royal Renovat

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for sharing your experience with Royal Renovators Inc. We're glad the flat roof replacement has continued to perform through a full year of heat, freezing temperatures, snowmelt, and regular service traffic. Addressing the wet insulation, corroded decking, drainage, and detailed flashing around curbs, vents, walls, and the roof hatch helped create a dependable roofing system. We also appreciate your feedback about the invoice and closeout documentation corrections. It's great to hear the roof installation, seams, drains, and service walkways have remained in good condition, with all three offices staying dry and no new repairs recommended after the maintenance visit.

• 5 out of 5naiomi lopeza week ago

  Our loft has three large skylights, but only two were leaking. The third unit was newer and had sound flashing, so replacing all three for symmetry would have added cost without improving the roof. We chose to replace the two older skylights and reflash the newer one during the flat-roof replacement. The old membrane contained wet insulation at both leaking curbs. One curb also sat too low relative to years of added roofing material. It was rebuilt to the proper height before the new skylight was installed. New insulation and membrane were carried into each curb detail, and the drain area received a tapered section. The nonleaking skylight remained in place while its surrounding flashing was renewed. Photographs showed all three openings before the work was covered. A small section of interior trim was scuffed while one old skylight was removed. The mark was touched up, although it took a second visit to match the paint. No glass or artwork below the openings was damaged. The loft has stayed dry through several storms, and the two new skylights operate smoothly. Keeping the third unit was a sensible option that made the proposal feel more credible.

  Reply from the business

  Thank you, Naiomi, for your thoughtful review. We're glad we could provide a practical roofing solution by replacing only the two skylights that needed it while reflashing the newer unit. Rebuilding the low curb, installing the new membrane and tapered drainage, and carefully integrating all three skylights has provided lasting protection while avoiding unnecessary replacement. We take pride in delivering dependable roof replacement, roof inspection, skylight replacement, skylight flashing repair, and waterproofing services with quality workmanship and honest recommendations. We truly appreciate your trust and recommendation and look forward to assisting you with any future roofing or exterior improvement needs.

• 5 out of 5Rachael Ramosa week ago

  The final invoice on our commercial roof replacement was close to the original contract, despite the fact that some of the metal deck could not be evaluated until removal. That was one of my main concerns going into the project. An allowance had been included, but I did not want “bad decking” to become an unmeasured extra. Our print shop had leaks above two production aisles and water that remained near a roof drain. Core samples confirmed wet insulation in both areas, while the existing seams and perimeter were showing widespread wear. At that point, repairing only the ceiling locations no longer made sense. Removal was divided into controlled sections so the shop could continue operating. Equipment and paper stock below each active area were covered, and one aisle remained available for staff. Light dust still reached the top of a storage rack on the second day, so the interior protection was extended before work continued. Only one metal deck section showed enough corrosion to require replacement. It was marked from above and below, photographed, and measured before new material was installed. The remaining deck was prepared for the new insulation. Tapered insulation improved the drain approach, and a single-ply membrane was installed around the curbs, vents, and perimeter. Walkway pads now define the route to the rooftop equipment instead of leaving technicians to choose their own path across the roof. We had a seam touch-up during the walkthrough, but it was completed before the area was signed off. The roof has since handled several long rains without a leak or the old standing water near the drain. The records were detailed enough for our property file, and production never had to shut down completely.

  Reply from the business

  Thank you, Rachael, for your thoughtful review. We're glad we could complete your commercial roof replacement with minimal disruption to your print shop while maintaining clear communication throughout the project. Replacing the damaged metal deck, improving drainage with tapered insulation, and installing a new single ply roofing system has provided reliable long term protection without unexpected changes to the project scope. We take pride in delivering dependable roof replacement, roof inspection, single ply roofing, roof repair, and waterproofing services with quality workmanship and honest communication. We truly appreciate your trust and recommendation and look forward to assisting you with any future roofing or exterior improvement needs.

• 5 out of 5Rayan Khachfea week ago

  I waited more than a year before writing down my thoughts about this flat-roof replacement with Royal Renovators Inc. Immediately after a project, everything is new and there has not been enough weather to judge it. Fourteen months later, the roof has gone through summer heat, winter freeze-thaw cycles, wind, and several long storms. The original problem was not one dramatic leak. We had small stains in three offices, separated perimeter flashing, and slow drainage near the center of the building. Core samples confirmed that moisture had spread beneath more than just the visible repair areas. A recover system and a complete tear-off were both priced. Because the insulation was wet and one drain needed to be reset, we selected removal. The new roof included tapered insulation, a single-ply membrane, curb flashing, drain work, perimeter details, and service walkways. Removal found two corroded metal deck areas. Both were measured from above and below before replacement. One quantity was entered incorrectly on the first draft of the final invoice, but it was corrected after the photographs and measurements were reviewed. We received a roof plan, progress images, warranty documentation, and maintenance guidance. The initial package was missing close-up photographs of one drain, which were sent after I requested them. Those records have made later equipment service easier to supervise. After fourteen months, none of the office stains has returned. The drains remain clear, the perimeter is secure, and technicians are using the marked walkways. The project had a couple of administrative corrections, but the installed work has given us a full year of measurable performance.

  Reply from the business

  Thank you, Rayan, for taking the time to share your experience after more than a year. We're delighted to hear your roof has continued to perform through every season and that the new roofing system, improved drainage, and service walkways have delivered the long term protection you expected. We also appreciate your understanding regarding the administrative corrections, and we're glad our team resolved them quickly with complete documentation. At Royal Renovators Inc., we take pride in delivering dependable roof replacement, roof inspection, single ply roofing, waterproofing, and roof repair services with quality workmanship and honest communication. We truly appreciate your trust and recommendation and look forward to assisting you with any future roofing or exterior improvement nee

• 5 out of 5William F2 weeks ago

  This house had high-quality copper gutters that remained serviceable even though the asphalt shingles above them were worn out. Several roof proposals assumed the gutters would be discarded, but the owners wanted to preserve them. Leaks …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Yan Vasiutovich2 weeks ago

  We needed to replace the siding on a side wall containing a large electrical meter bank and several service conduits. The old vinyl panels had been cut into small pieces around the equipment, with wide beads of sealant filling the remaining …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Angelique Walker2 weeks ago

  We had water showing up in the top-floor hallway and assumed the entire flat roof was failing. The membrane was not new, but it also was not visibly falling apart, so I did not want to replace it based only on one ceiling stain. The first contractor we spoke with quoted a full roof almost immediately. The second one spent more time around the drain, removed the strainer, and showed me movement where the membrane connected to the drain assembly. The folks over at Royal Renovators explained that water was getting beneath the roofing at that connection and then traveling before it became visible inside. The surrounding membrane was still suitable for a localized repair. Their proposal covered opening the drain area, checking the insulation and deck, replacing wet material within a defined area, and rebuilding the connection with materials compatible with the existing roof. Once they opened it, the insulation immediately around the drain was wet, but the damage did not extend as far as we feared. A small deck section needed replacement. They sent photos with measurements and told us the exact additional amount before moving forward. There was no attempt to turn a contained problem into proof that everything else needed to come off. The drain was reset and incorporated into the repaired membrane instead of being surrounded with another ring of roof cement. They also reshaped the immediate area so water would move into the drain rather than sitting around its edge. The repair material looks different from the older surface, but it is flat, fully bonded, and easy to inspect. They performed a controlled water test before closing the job. Nothing appeared inside, and the drain accepted water without backing up around the repair. The access stairs were cleaned, and the wet insulation and roofing debris were removed that afternoon. It has been several months and the hallway ceiling has stayed dry through multiple storms. The rest of the roof will eventually need replacement, a

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for your thoughtful review and for choosing Royal Renovators. We're glad our team identified that the leak was isolated to the drain connection and provided a targeted repair instead of recommending an unnecessary roof replacement. Replacing the wet insulation, rebuilding the drain connection, improving the drainage around the repair, and performing a controlled water test ensured a reliable, long lasting solution while preserving the remaining roof. At Royal Renovators, we take pride in delivering dependable flat roof repair, roof inspection, drain flashing repair, waterproofing, and roof maintenance services with quality workmanship, honest recommendations, and transparent communication. We truly appreciate your trust and recommendation and look forward to assisting you with any future roofing or exterior improvement needs.

• 5 out of 5Victoria Bagger2 weeks ago

  Our side wall had older vinyl siding that was loose, sun-faded, and cut badly around the electrical meter and service cable. The wall is only a few feet from the neighboring building, so access was another concern. I was less worried about making that side beautiful than I was about avoiding another job where siding gets cut around utilities and the gaps are filled with a tube of sealant. The contractors from Royal Renovators Inc measured the elevation from the alley and noted every cable, vent, window, and meter component. The proposal called for coordination with an electrician where required, new mounting details around the electrical equipment, a weather barrier, and replacement siding. That was the first estimate that treated the meter area as something needing an actual plan. Removal showed torn building paper and some soft sheathing around an old cable opening that was no longer used. The electrician confirmed what could be removed, and the opening was closed before the new wall assembly went on. The active electrical components were not loosened or moved casually by the siding crew. That division of responsibility was reassuring. New flashing and mounting blocks were installed around the penetrations, and the vinyl was cut cleanly to those components. The courses run straight through the elevation without rising noticeably toward the rear. They also left enough movement in the siding that it does not buckle when the wall gets direct afternoon sun. The job was noisier for the neighbor than I anticipated because sound carried through the alley. The project manager spoke with them after the first morning and shifted the earliest cutting work away from their bedroom wall. It did not magically make construction quiet, but it showed some awareness of the setting. Everything had to be carried through a narrow passage, and the crew kept it open at the end of each day. They checked the neighbor’s side for offcuts and fasteners, not just ours. The final additional c

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  Reply from the business

  Thank you, Victoria, for your thoughtful review and for choosing Royal Renovators Inc. We're glad we could provide a well planned siding replacement that properly addressed the electrical service area instead of relying on temporary fixes. Replacing the damaged sheathing, installing a new weather resistant barrier, coordinating with the electrician, and fitting the new vinyl siding with proper flashing and mounting blocks has created a clean, durable, and long lasting exterior. At Royal Renovators Inc., we take pride in delivering dependable siding replacement, vinyl siding installation, exterior waterproofing, sheathing repair, and roofing services with quality workmanship, honest communication, and attention to detail. We truly appreciate your trust and recommendation and look forward to assisting you with any future roofing or exterior improvement needs.

• 5 out of 5Tbibich Maroc2 weeks ago

  Water was entering where a one-story addition met the taller original house. The ceiling stain appeared several feet away from that exterior transition, and previous repairs had focused on isolated shingles in the middle of the lower roof. The contractor traced the likely entry point to reused sidewall flashing and a missing kickout detail near the gutter. The surrounding shingles still had useful service life, so a targeted repair was recommended. The agreed scope included opening a controlled section along the wall, removing the affected siding courses, inspecting the roof deck, installing new underlayment and step flashing, adding a kickout flashing detail, replacing shingles, and restoring the siding. Gutter adjustment was listed separately because the existing end position contributed to water running back against the wall. The contractor also explained that siding removal could expose conditions not visible during the estimate. Once opened, the deck showed staining but remained firm. Minor deterioration was found in the wall sheathing immediately above the gutter end. That area was photographed and repaired before new flashing was installed. The rest of the wall and roof substrate remained in place. A self-adhering membrane was applied at the roof-to-wall junction as secondary protection. Individual step flashing pieces were installed with the shingle courses so each layer directed water onto the roof. The kickout detail guided water away from the wall and into the gutter instead of allowing it to run behind the siding. The weather-resistive barrier was integrated over the upper flashing before the siding was restored. Replacement shingles were blended into the existing roof as closely as the available material allowed. The contractor set expectations about slight color differences because the original shingles had already weathered. The repaired siding section was also laid out so the removal boundary did not appear arbitrary. The gutter end was repositioned

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for your thoughtful review. We're glad our team identified the true source of the leak and focused on the roof to wall transition instead of recommending unnecessary work. Replacing the step flashing, installing a proper kickout flashing, repairing the weather resistant barrier, and restoring the siding and shingles provided a complete, long lasting solution that keeps water moving safely into the gutter. We take pride in delivering dependable roof repair, roof inspection, flashing repair, siding repair, and waterproofing services with quality workmanship, honest communication, and attention to detail. We truly appreciate your trust and recommendation and look forward to assisting you with any future roofing or exterior improvement needs.

• 5 out of 5Center of attention2 weeks ago

  Our shingle roof was still functioning in most areas, but it showed consistent signs that it had reached the end of its practical service life. The three-tab shingles were curling along the south-facing slope, granules had accumulated in the gutters, and several tabs had cracked around the plumbing vents. The attic also became extremely hot during summer, while condensation occasionally appeared on the underside of the deck during colder weather. We wanted the replacement to address the complete roof assembly rather than changing only the visible shingles. The contractor inspected both the exterior and accessible attic. The estimate identified shingle removal, disposal, deck inspection, wood-replacement allowances, eave protection, synthetic underlayment, architectural shingles, ventilation components, pipe boots, flashing, and cleanup. Ventilation was discussed carefully, including the need for usable intake and exhaust rather than simply adding the largest possible ridge vent. The contractor also explained that roofing ventilation would not replace proper insulation, air sealing, or indoor humidity control. Removal exposed several darkened deck areas near the eaves, but only two sections had deteriorated enough to require replacement. The remaining wood was dry and structurally serviceable. Photographs and measurements were provided before the damaged panels were changed. Loose deck areas were refastened so the new roofing would have a consistent substrate. Ice-and-water membrane was installed along the eaves, in the valleys, and around vulnerable penetrations. Synthetic underlayment covered the remaining deck. New drip edge was integrated with the underlayment rather than installed as an unrelated trim piece. The plumbing vents received new flashing boots, and an abandoned attic vent was removed so it would not remain as an unnecessary roof penetration. The soffit intake path was opened where old insulation and debris had blocked it. Ventilation baffles helped pr

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for your thoughtful review and for trusting us with your roof replacement. We're delighted to hear that our team addressed the entire roofing system, from replacing the damaged roof decking and improving attic ventilation to installing new architectural shingles, flashing, and underlayment. Providing honest guidance, clear communication, and quality workmanship is always our goal, and we're pleased the finished roof has performed so well. We take pride in delivering dependable roof installation, roof inspection, architectural shingle roofing, attic ventilation improvements, and roof repair services with quality workmanship and attention to detail. We truly appreciate your trust and recommendation and look forward to assisting you with any future roofing or exterior improvement needs.

Masonry deterioration can develop gradually as brick, block, stone, and mortar are exposed to moisture, wind, temperature changes, and age. Royal Renovators Inc. provides masonry contractor services throughout Forest Hills and Queens for property owners dealing with cracks, deteriorated mortar, settlement, leaks, staining, and other masonry concerns. Proper assessment helps determine an appropriate repair approach. Services such as brick and block work, repointing, masonry cleaning, mortar analysis and matching, custom masonry, stonemasonry, veneers, and masonry repair and maintenance address different masonry conditions. Historic stuccos and renders may require careful attention when preserving existing materials and architectural details. Royal Renovators Inc. works with homeowners and property managers throughout Forest Hills and Queens on masonry repairs, remodeling, restoration, and new construction services. Using compatible materials and suitable repair techniques can help support durable results while maintaining the appearance and character of the property.19 hours agoLearn more

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  “…Licensed NYC Roofing Contractor | License #2030146 BBB A+ Rated • GAF Master Elite •…”

• Insured

  “…is a fully licensed and insured complete roofing service renovations…”

• Warranty offered

  “…100% customer service satisfaction warranty protection Our Roofing Process We…”

• States years in business

  “…Roofing Experience You Can Trust With more than 35 years serving Queens and New York City…”

• States a founding year

  “…Queens Roofing Contractor Since 1988 | Royal Renovators Inc Skip to…”

• Free estimates

  “…Proudly Serving All 5 Boroughs Get Free Estimate Licensed NYC Roofing Contractor |…”

• Family owned

  “…As a family-owned and operated, BBB A+ rated company…”