Roof America

All 6 of the one and two-star reviews we hold for Roof America, most recent first.

• 1 out of 5Ollishia Hilla year ago

  BUYER BE WARE!!! I cannot give them the review I wanted to. We got our Roof replaced the summer of 2023. We thought they did a great job from the looks of it. However, a lightening incident shined light on their mistake. Seeing how it has been 2 years since the work was done, there is 2 years of damage and rain water coming in unknown to us. No Flashing was put on our roof. There is a big separation in our roof and soft spots due to their negligent actions. This is not the company you want to use.

• 1 out of 5Lucia Silva2 years ago

  We had an awful experience with Roof America. They replaced a section of roof to remedy a condensation issue. A year later we are still experiencing condensation, ceiling damage, and a persistent, strong asphalt smell inside the house that …

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5Lisa Easley2 years ago

  A friend recommended Roof America to us as a ‘contractor’ after a tree fell on our house during a storm in 2023. Initially things seemed to be going well. Possibly we mistook the arrogance of Brandon Pergantis as confidence. The storm hit on July 20, 2023 and what really shouldn’t have taken more than 10 - 12 weeks went on and on and on. My husband arranged for the AC repair on his own but that didn’t stop Roof America from trying to charge us for it again. The final repairs were finally completed around February 2024. There were several things that we repaired ourselves simply because we were just sick and tired of dealing with them. On a scale of 1 to 10, I would give them a 3. The outside contractors that they hired were good but Roof America doesn’t return calls and is not available unless they are looking for money. We asked them to come back out to check on a small leak about 6 weeks ago. We have called twice. Still waiting.

• 1 out of 5Brande Wren2 years ago

  I would never recommend this company. The salesman, Brandon, should be fired. I find it extremely unprofessional for him to threaten customers by saying they will put a lien on your home, and find it even more unprofessional that the company allows him to get away with this behavior. After reading other reviews, he has done this several times. The work done to our roof by the contractor they hired was subpar at best. Hate to even leave 1 star for their rating. Buyer beware with this company!

• 1 out of 5Jeffery Todd3 years ago

  EXTREMELY UNPROFESSIONAL! THEY WILL CONSTANTLY THREATEN YOU ABOUT PUTTING A LIEN ON YOUR HOUSE! I'm not sure how to explain it other than it was a Major Mistake choosing them …

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5Robert Davis5 years ago

  I would avoid this roofing company like they have the plague. The first roofing crew that completed the install left the edges of my shingles looking like an intoxicated person had cut them. When they threw the shingles off the side of the …

  Google cut this review short. The full text is on their Google profile.

• roof replacement22
• inspection12
• insurance claim handling8
• hail damage5
• ceiling damage2
• process updates2
• timely project2
• polite staff2
• property damage2
• thoroughness2

14 more of the 21 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5kenny l2 years ago

  Very helpful during initial contractor selection. Did a good job and resolved any issues that arose. Very pleased with having chosen them.

• 5 out of 5Larry Davis2 years ago

  Our insurance co had denied our previous claim for roof repairs. Ashton said he could handle it and that he did. He put in a new claim and not only did we get roof repairs, we got a brand new roof. They were very professional, quick and cleaned up behind themselves. We will definitely recommend them to all our friends. Thanks Ashton, much appreciated!!

• 5 out of 5Maurice Gibson2 years ago

  Fantastic experience from beginning of insurance claim process through installation and final payment. My customer representative Ashton made my experience great. He shepherded me through the claims and adjustment inspection process and …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Billy Binder2 years ago

  Richard helped replace our roof, which was damaged by a wind and hail storm earlier this year. Very thorough, provided an explanation of every step of the process, both in terms of replacing the roof and working through the insurance …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Marc Dastous2 years ago

  Paul came out to our home with his drone and took pictures of our roof. Within minutes he had determined we had extensive hail damage. Within two weeks he had the insurance adjuster out and a new roof put on our home. …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Josh Clifton3 years ago

  I'm posting on behalf of my grandmother but Richard was amazing with explaining and getting information out quickly. Project, start to finish, was crazy fast and the quality shows. Will definitely use them in the future if I have any roofing needs.

• 5 out of 5Gabe Kent3 years ago

  I have had the best experience with this company. Landon has gone above and beyond and so glad we found him! Can't believe how great customer service has been!

• 5 out of 5Sallie Bush3 years ago

  When we first reached out to Mr. Miller he was very purposeful in making sure our needs was met and taking care of in a manner of professionalism and quality I appreciate the service I received from start to finish and I would recommend Roof America again and again, thank you for taking are of my roofing needs

  Reply from the business

  Mr. Miller is a great asset to our company! Thanks for the positive feedback

• 5 out of 5Laurie Malone3 years ago

  Got new upgraded roof, they did a professional job, on time, great clean up, would recommend to any of my friends and family.

  Reply from the business

  Thanks for recommending us!

• 5 out of 5Odilia Peralta3 years ago

  Did a very great job! Thanks to Andrew for getting it together 🤝🏽 …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5D'Andre M.3 years ago

  I would post pictures because my roof is the emaculate eye of my entire neighborhood, as it should be. The Project Manager, Rashon Miller, did a great job at coordinating and helping with the insurance side of the repairs. The project was timely and well planned.

• 5 out of 5Vinh Phan3 years ago

  Andrew himself came out and look at my roof. Took pictures and show me how bad my roof was after telling him that we had someone did some repair on them. Him and Caleb did everything they could during a busy holiday, schedule the install, got everything done in one day with no issue. Andrew oversee the whole project, kept me up to date during the process. Easy to work with and easy to get in touch with. Amazing job. Would recommend to others if needed.

• 5 out of 5Clarence Primm3 years ago

  I had 4 companies come out and give quotes on my new roof. Paul from APF Roofing was the only one who actually took the time to break down everything that needed to be done and gave a packet with samples of materials that would be used. They weren’t the cheapest but the saying “you get what you pay for” is the truth. The roofers were professional and clean up after themselves. I’m very happy with the quality of work APF Roofing did for my home. Highly recommended.

• 5 out of 5Danielle Haynie5 years ago

  Paul and Gabe first knocked on our door in early March 2020 after replacing a roof in our neighborhood after hail damage. I told them they are welcome to look but we recently closed a year long battle with our insurance for a new roof from storm damage in April of 2019, we lost and it was so frustrating having to get adjusters and attorneys to fight for us and still to be denied, but we knew we needed new roof. Gabe took tons of pictures and Paul suggested we ask the insurance for a reinspect with our new contractor present. We did so and were denied right off the bat, even with countless pictures of the damage. June 15, 2020 there was a mass hail storm in our area. I took multiple videos and called Gabe, who was able to come out THE NEXT DAY and do another inspection of all the new damage, he took pictures and i submitted our new insurance claim that day. Like i said our insurance company is horrible and i called a few times a week for updates and to make sure to keep things moving. Finally an someone called to come out and see the damage for themselves. The appointment was early one Monday and Gabe assured me he would be here. The insurance adjuster arrived about an hour early and told me that he was unable to get on our roof due to the steepness and he would have to arrange for a contracted company to come. I called Gabe and updated him, he was very understanding and worked with there schedule for the Ladders Now guy to come out, and trust me they changed that appointment time a handful of times that day and he arrived early and i asked him to wait for my contractor to arrive before his inspection, the guy was nice but Gabe explained to me what he was talking about and the man was shocked with his knowledge about the roof, damages and detail Gabe was point out. Still we had to wait.... and wait... and wait.... all the while Gabe checked in with me and I with him and the insurance company to keep everyone on the same page. Finally we were approved!!!!! They say it

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank You Very Much!