Right Way Roofing, Inc.

8 of the 26 one and two-star reviews we hold, most recent first.

• 1 out of 5Mandy Jensena month ago

  Would NEVER hire this company. Their driver nearly killed multiple people today on the 101 just past the 17. Thankfully, myself and others were paying attention to avoid being rear ended by him doing 65+ (while traffic was stopped). …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  We take driving safety very seriously. I have pulled the GPS report, along with the videos for this day and I don't see that truck going over 70 at any time that day. I cannot find anywhere he was sideways, either. I am not sure what happened but I don't see any record of what you're describing. Please feel free to call me at 480-232-5458 to discuss further. Thank you for your time. Lori Clark

• 1 out of 5N La month ago

  Scott can to my house went on my roof next thing I heard was loud banging. After he left when I checked my roof, two vent covers were titled upward when they should have been level as the were week prior. The company owner refuses to answer why he was banging so hard and she refused to send someone out to check them. I Will be reporting this company to the Attorney General and the Better Business Bureau!

  Reply from the business

  I am sorry that you are experiencing this. I have reviewed the pictures of your roof and I can assure you that Scott did not move the vents during your estimate inspection. He would have no reason at all to do that. I can tell by the way they are placed on the tile that they were installed that way, on the side of the S Tile, which is why it appears tilted. I was trying to explain that to you but you would not let me speak. The vulgarity that came out of your mouth from the moment you answered my call was so disrespectful and you were completely out of control. No one should ever speak like that to another person that way. My mom would have washed your mouth out with soap if she heard the things you said, especially after you brought her into it with the MF comments.

• 1 out of 5Bg19765 months ago

  Excellent roofers. Clean, neat and thorough. The office on the other hand is probably the worst company I have ever dealt with. We signed a contract and it took a week to get on their schedule 6 weeks out. Then 4 days of rain and wind got us bumped out 2 weeks (10 work days)?? Day 1 they were a no show. Emails from Amber were vague and they stopped once I wanted an answer about the start date. They finally started 3 days later and I addressed the start date with the roofing manager. He said he had 3-4 more clients just as unhappy as I was.He did not do the scheduling, the office did. The office told us they had to have access to our driveway to deliver supplies, so for 3 days first thing we did was move our cars to the street. On day 3 we were told they didn't need our driveway. Delays were waiting to pick up a repaired vehicle, changing vehicles (a lot of work) , not having enough material and can't find it anywhere to order it, Having to finish another small 1/2 day job. Being told by Kevin that they had a client that was demanding they finish their job before ours so they did so. We were in total shock! Our last day should have been that Friday but instead was a Saturday. A 3-4 day quote turned into 9 days from 11am - sunset. Sadly I am sure I have forgotten some things in this review Our poor dog had to be boarded for 11 days. While the workmanship was outstanding I would NEVER recommend this company. Yelp reviews give them 3.8

  Reply from the business

  I am so sorry for lack of communication and rescheduling. I do not have your name so I don't know what happened. Can you please provide me with that so that I can use this as a learning opportunity? I would be happy to pay for the dog boarding and I'm so sorry your dog had to be there for so long. We did have delays due to weather and our supplier's truck breaking down and I am so sorry for that. I would love to provide you with a gift card to your favorite restaurant or anywhere you enjoy. We strive for excellence in customer satisfaction and it appears that we dropped the ball this time. Please give me a call at 480-232-5458 and let me know what I can do to make it right. Lori Clark

• 1 out of 5Hogue's Enterprise8 months ago

  We had Right way roofing come out and reroof our house up in boulder mountain in Meas. A day or 2 after they finished we noticed a hole in our living room ceiling. A tile fell through a hole where the roof vents would go. It took a bit of time but they did come out and fix. However we found where they broke off some of the stucco on the edge and after calling 3 weeks finally Lori called back and blew a bunch of BS smoke and mirrors that all of a sudden we "now" have roof rats ro something that most of casued this to "happen" It wasn't there before they started but now it is. I believe their name should be WRONG WAY ROOFING. And I don't care roofing!

  Reply from the business

  I replied to your other review yesterday. The roof would not buckle the stucco, (the buckled stucco allowed a weak spot in the stucco where the animals nested) nor would it allow for animal intrusion. I know you believe this was a roof issue, but I can assure you it's not. I have pictures of the work area when we completed and the hole is not there. After you do more research and learn that this is a pest control and stucco issue and has nothing to do with the roof, I will graciously accept your apology for your rudeness, for hanging up on me without giving me a chance to explain and for attempting to damage my company's reputation. Again, sorry you are going through this.

• 1 out of 5Danielle Garcia dgarcia294710 months ago

  Do not get an estimate from this place. They are overpriced and try and swindle every dollar they can without even seeing the roof (which is in perfect condition) on site. I had four other roofing companies give me estimates in person which were all around the same price, but theirs for some reason was quadruple and they hadn’t even seen it yet in person. They try and put products on roofs that are unnecessary to try and make a dollar. Will let everyone I know to never contact them for any type of service.

  Reply from the business

  Danielle, I believe you have the wrong company. This is Right Way Roofing, Inc. We never give bids without seeing the roof and I'm not finding your name in our system. Please give me a call at 480-232-5458 so we can discuss further. I apologize that you experienced that. There are a lot of swindlers out there right now. Lori Clark

• 1 out of 5Suzanne Morrisseya year ago

  These guys are installing new roofs on all the homes on my block in my HOA. First off my AC unit was working perfectly fine the night before and in the early morning BEFORE they arrived and started their work. Then out of nowhere my AC Unit won’t even turn on. They try to tell me that the wires were fried and that it wasn’t their fault. So in 113 degree weather outside I had no AC until 5 pm that day when I could finally get an HVAC tech out to come look at it and on the invoice the technician clearly stated the thermostat wire was exposed and it was caused by the roofing repair company. I had to shell out almost $300 for something that was working perfectly fine prior to their arrival. Then for the past two days they’ve been here so far, they have been blocking me in my garage multiple times each day and I have to wait around til one of the incompetent guys sees me and my garage open waving my arms around so I can leave. This Monday was the first day of school and I was trying to drive my daughter to school and they had a trailer parked in my driveway, blocking my entire garage and said because I had a for sale sign up they assumed nobody lived in the house, they never knocked on my door or anything that morning to check to see if anyone was home (we were home getting ready the entire morning). My daughter barely made it to school on time because I had to wait for them to find a truck to tow the trailer out of MY DRIVEWAY! Then today, one of the guys knocked on my door in the morning and asked if I work from home because he needed to disconnect my internet (I have no clue why), I said no and I said that was fine, thinking it’d be just temporarily. Well they left for the evening and my internet never got reconnected. I’m really pissed off. I couldn’t watch tv tonight, I couldn’t use my laptop tonight and I had work to do. These guys are rude and disrespectful of my property. I had anxiety just trying to leave my house and even driving back home because I knew som

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Suzanne, I want to sincerely apologize for the inconveniences you’ve experienced. We work closely with the HOA, who manages all homeowner communications regarding project details such as trailer placement and scheduling. I'm truly sorry if any of that wasn’t clearly conveyed to you. Regarding the thermostat wire—these wires are often exposed to the sun and can become brittle over time, making them more susceptible to damage during roofing work. Occasionally, it’s necessary for us to disconnect them in order to complete the job properly. That said, it absolutely should have been communicated to you in advance, and I apologize that it was not. I’d be happy to reimburse you for the cost of replacement. As for the water bottles left on your patio, I completely understand your frustration. With the extreme heat, the crew keeps hydrated on the roof, but bottles can unfortunately roll off. They are instructed to clean the area thoroughly each day, and I’ll speak with the team about using a bucket or other container to prevent this from happening in the future. Our crew is working hard in these tough conditions to ensure your roof is installed with the highest quality and care, but your comfort and satisfaction matter just as much. I would truly appreciate the chance to speak with you directly. As a courtesy, I’d also like to offer you a gift card to your favorite restaurant. Please feel free to call me at 480-232-5458 at your convenience. Lori Clark

• 1 out of 5CEdited a year ago

  Right Way Roofing finished the job without repairing damage to my house that their crew left behind. The damage was reported to and acknowledged by the supervisor well before the job was finished. The Rightway owner made the decision not to cover the damage without ever bothering to look at it. She demanded payment and hid behind small print on the quote that referenced customer liability for all court costs, legal fees, and interest in the event of a dispute. I found it fitting that the owners would add this term on their quote rather than the statement on the front page of their website, "foregoing compensation until you (the customer) are 100% satisfied with our work". That should be all you need to know to look elsewhere for your roofing needs. If you do select Right Way Roofing, I suggest you get them to replace the small print on the quote about payment disputes with their sales commitment that payment is only expected when 100% satisfaction is met.

  Reply from the business

  I am so sorry that you are not happy with the replacement tiles. I would be happy to go over the options available to make sure you are satisfied. We provided you with two estimates. One for the underlayment only, replacing the broken tiles with the best match available and one to replace all of the tile, being that your tile is obsolete, as you and Zach discussed during the initial estimate. We replaced them with the best match available and put them on the back of the roof where they are not visible. I am confident in saying that we are one of the only roofing companies that has that tile because they stopped making it so long ago. We have one of the largest tile boneyards in the state and my husband spends a lot of time picking up obsolete tiles from all over the state so that people don't have to replace all of the tile, which is more expensive than reusing the existing tiles. I have offered multiple solutions that would be cost effective but we cannot do the new tile for the same price, as you requested. One option would be to paint the tiles; this is common practice and the paint used is very durable. Please let me know if you would like to discuss further. Lori Clark

• 1 out of 5The Traveling Breezea year ago

  Watch out these guys are scammers! I was outside washing my car. when they stopped and said you’re probably expecting us.. and I was like what?? They say O I’ve see you have damage on your roof. And I was like what damage it’s only about four years old. Then he’s was like well….I need to get up on the roof to see the damage. Be careful SCAM GUYS. Sorry to write a negative review, but this just happened to me Imagine if this would help into an older person and I assume that’s what they’re trying to do.

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  I'm so sorry to hear about your experience. We are a third-generation native AZ roofing company and our pride ourselves on integrity and honesty and would never encourage anyone to spend money on roof work that is not necessary. Please give me a call at 480-232-5458. I would love to speak with you and go over what happened to determine if it was someone from our team and so I can address your concerns. Thank you for your time. Lori Clark

• warranty64
• underlayment replacement60
• project inspection53
• polite staff45
• patio roof replacement30
• daily cleanup15
• detailed estimate7
• tile roof replacement5
• foam roof installation3
• solar panel removal3

14 more of the 382 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Eric Dorfman6 hours ago

  Right Way roofing did us right! We sort of neglected our roof for eight years and we live on a golf course so we had tons of cracked tiles and holes in our flat silicone area of the roof. I knew this was gonna be a big and expensive job and due to that fact, I talked to six of the highest rated roofing companies in the area. All of them came in at around the same price of $30,000 give or take. Since they were all within just a couple thousand dollars of each other I understood that I’d be paying about $30,000 for a new roof. Right Way had a very knowledgeable estimator come out and spent a lot of time examining our homes roof and our Casita. When he was done, he informed us that the underlayment which is under the tiles and is what waterproofs the roof was in perfect condition and we didn’t need a new roof at all.🙏 we did have a lot of broken tiles for sure and needed silicone repairs for the flat part of our roof, but that was great news. Everybody that we dealt with on the phone and during the learning process was amazing. The bid came back at a little under $3000. We were astounded. it’s like we got a $27,000 gift. they did a great and thorough job on the repairs and we were so relieved. ⭐️⭐️⭐️⭐️⭐️ all day long. What a great experience. Eric & Zarrin

• 5 out of 5Danny Aielloa day ago

  Great company! Kevin and the office crew have been helping me since 2016! I went with the 30 year roof, and so far its kept my house dry for the last 10 years. I called them about my tiles sliding, and they sent Kevin to me, quick fast and in a hurry. Thanks guys!

  Reply from the business

  Thank you Danny! We are proud to be your chosen roofing contractor! Hopefully you don't need us again! LOL Enjoy the monsoon! Lori

• 5 out of 5Brandon Levinea day ago

  They helped me clean a pool next door after getting dust in it (I'm a pool guy). Very cool guys

  Reply from the business

  Thank you, Brandon! Glad the crew could lend a hand with the pool cleanup, even if that's a little outside our usual scope. We appreciate you being a good sport about the dust and hope the roof looks just as good as the water does now. Thank you for choosing Right Way!

• 5 out of 5Liza MahfouzEdited a week ago

  Thank you Lori for sending Clayton out to take a look at my concerns, I will be referring my manager Brandi to get a quote from your company!

  Reply from the business

  Liza, I am truly sorry that your experience left you feeling this way. I was, in fact, sitting next to Amber during the call, and she was typing as quickly as possible to ensure that all of the details were documented for Jeff's site visit. I think her focus was on capturing the correct information, and I apologize if her responses came across as a lack of concern. We truly appreciate your business and will make sure that the house cracking sounds are addressed. You are only in the sixth year of your warranty so we've got you covered. Please feel free to call and ask for me (Lori) and I'll make sure you are taken care of. I will follow up with you after speaking with Jeff to ensure your satisfaction. Lori Clark

• 5 out of 5Tyler Sabey3 weeks ago

  We had a leak and Kevin came over super quickly. He determined the issue right away and fixed the problem immediately. It turned out that it wasn’t even a roof issue and he still took the time to fix the issue for us. Highly recommend and will be using them for any future issues.

  Reply from the business

  Hi Tyler! Thank you so much for taking the time to share! We appreciate it. I'm so glad Kevin was able to find the leak! He is definitely a master at leak detection. We appreciate you choosing us! Lori

• 5 out of 5keli namutha month ago

  Right Way replaced our roof a couple months ago. Service was excellent. We recently had one of our tiles break and Right Way came out and replaced it. It looks perfect. So happy they were able to come right out and take care of it for us.

  Reply from the business

  Thank you so much Keli! I'm so glad we were able to take care of you! Enjoy the monsoon! Lori Clark

• 5 out of 5Mary Sullivana month ago

  Very professional, did what they committed to completing. Staff is awesome! Cleaned up every day and at the completion of the job.

  Reply from the business

  Thank you so much, Mary! We appreciate trusting us with your roof! Lori Clark

• 5 out of 5Mark Zimmera month ago

  Right Way Roofing was recommended by a neighbor who also used their services and was very satisfied with the work. I had received 4-5 other quotes and to be fair, Right Way was higher by almost$1000 but what set them apart was their warranty. The other company offered a 30 year warranty but Right Way gives a 50 year warranty on the product and workmanship. Other companies show you a good, better, best for their underlay whereas Right Way only has one underlay and it is literally like an actual shingle. It is easy to see the difference and see why their warranty is so long. I had requested John as my estimator and he walked me through their whole process from start to finish and answered all of my questions. I had also asked for Jeff to be my foreman and he was great as well. He asked me for extra paint for trim work and since I didn't have any, I gave him the paint info and he got a gallon ready for their crew to use. He came by after the job was done to walk around the house with a rolling magnet to check for any nails that weren't picked up and he also made sure that my pool equipment was covered with plywood (he actually went and bought 2 sheets for this). The roof looks great and I really like that they painted the morter that is typically left as the grey color, the color of my tiles so the roof looks all one color. You get what you pay for and I feel the extra money spent was well worth it.

  Reply from the business

  Yay! I love this! I'm so glad that you chose Right Way. We have all enjoyed working with you. Thank you! Lori

• 5 out of 5John14087Edited 2 months ago

  Right way roofing exceeded my expectations. Kevin came at the agreed time and was friendly, knowledgeable, and honest. They fixed all the issues I had in a short amount of time and all for a very reasonable price. All the staff I dealt with on the phone were extremely courteous as well. I can’t recommend enough. Thanks dudes! Update: about a year after they fixed my roof, I had noticed that a tile had fallen off. I called them and asked if they could come and take a look at it. They came out, installed the tile back on and repaired the damaged other tiles. And they didn’t charge me. Look no further for your roofing needs. They are extremely courteous and accommodating. I will be sure to come to them for any of my roofing needs. You should too. Thanks guys.

  Reply from the business

  Thank you so much John! We appreciate you choosing us! Let me know if you ever need anything! Lori Clark

• 3 out of 5Sarah-Michelle Tayler2 months ago

  I chose Right Way Roofing based on the initial sales consultant. He was very knowledgeable and thorough in his inspection of what my roof needed. In addition, the project came with an excellent warranty. I was also able to get on the …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for leaving feedback, Sarah-Michelle. I apologize for the delays in the communication. I appreciate you being kind throughout the process and I have enjoyed speaking with you over the last few months. That problem with the communication with that superintendent has been taken care of internally. Please let me know if you have any questions or need anything moving forward. We appreciate your business. Lori Clark

• 5 out of 5Nancy2 months ago

  Right Way did a wonderful job. I had another roofing company in the past and I feel Right Way did a better job. I highly recommend this company.

  Reply from the business

  Thank you, Nancy! I'm so glad to hear this! We are so glad you chose Right Way! Lori Clark

• 5 out of 5Gloria Faux2 months ago

  Don't look any further for someone to do your roof job! You will not be disappointed!!!!! I would recommend Right Way Roofing 100 % with no reservations! The crew is very detailed and particular about their work. I am a 74 year old U. S. Army veteran who is very particular. This crew went "above and beyond" my expectations!

  Reply from the business

  Thank you so much! We strive for this!! You and your roof have been awesome to work with! Lori

• 5 out of 5Brian Little2 months ago

  We had a very positive experience with Right Way Roofing. From the initial inspection, setting the service date, detailed communications, very clean work area, and made sure the job was done properly by adjusting for weather.

  Reply from the business

  Thank you so much! We strive to hear just this! Enjoy the upcoming rain! Lori Clark

• 5 out of 5Lynn Barnes2 months ago

  We highly recommend Right Way Roofing for all your roofing needs. Their customer service is awesome! It started with the first call for a quote to the last call (thank you Pearl). The job was completed on time & the team was very competent & professional. Thank you for being a great company to work with.

  Reply from the business

  Thank you so much, Lynn! We’re thrilled to hear that you had such a positive experience with our roof repair team from start to finish. We'll be sure to pass along your compliments to Pearl! Lori Clark

When you need reliable roof repair services in the Phoenix Valley or beyond, look no further than Right Way Roofing. Our team of certified roofing contractors have the expertise and skill to create high-quality roofing solutions for any budget. Give us a call today to schedule an appointment or speak with one of our team members.9 hours agoCall now

• Licensed

  “…Email: info@azroof.com Proudly Licensed, Bonded, & Insured AZROC#: CR-42…”

• Insured

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• Bonded

  “…info@azroof.com Proudly Licensed, Bonded, & Insured AZROC#: CR-42…”

• Warranty offered

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• States years in business

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• States a founding year

  “…Trusted Phoenix Roofing Company Since 1963 East Valley: 480-232-5458 | West…”

• Free estimates

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• 24/7 emergency call-out

  “…-606-0698 | Southern AZ: 520-734-7141 | 24/7 Emergencies: 866-764-6379 East Valley…”

• Family owned

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