Ridgeline Construction Roofing & Exteriors

8 of the 11 one and two-star reviews we hold, most recent first.

• 1 out of 5John Jefferya year ago

  Called them for an inspection of roof damage after a storm. They inspected and then I called them every week for 3 weeks to try to learn the results of the inspection and/or next steps. Nothing. I finally get a call that they want to come do “the work.” They never provided an estimate. No communication. No thanks.

  Reply from the business

  Mr. Jeffrey, we are truly sorry to hear about the situation and the inconvenience it caused. We take responsibility for the misunderstanding and have addressed it with your Project Manager. He has reached out to you directly to discuss how we can make things right. We appreciate your feedback and the opportunity to improve.

• 2 out of 5Ben Cappsa year ago

  Never used this company but their road sign is so bright at night It should be classified as a road hazard and taken down. Seriously find a way to turn down the brightness

  Reply from the business

  Hi! We have taken your feedback and adjusted the sign accordingly. We hope you will consider our business should you need our services. Thank you! Sincerely, Management

• 1 out of 5Maria McSherrya year ago

  I’m extremely disappointed with this company as they were highly recommended. I had an appointment for a Friday, and it was canceled with a “I’ll get out there early next week.” I called to follow up 5 days later & got an apology and a promise of an appointment the next day and an estimate by close of business. He never showed up, he never called, and there wasn’t an estimate. He wasted more of my time as well as the insurance who is needing an estimate. Even though the job was small compared to others, just say you don’t want the job and not waste my time.

  Reply from the business

  Hi Maria, we are sincerely sorry for the inconvenience caused by the previous miscommunication. We have taken your feedback seriously and have addressed the matter internally. We also want to ensure you received the estimate, which was sent Saturday morning. We hope this resolves the outstanding issue. Please feel free to contact us if you have any further questions or require additional assistance.

• 1 out of 5Amber Hart2 years ago

  I don't know exactly what happened, but I called last week to schedule an estimate for the roof on my late parents' home in Athens. I was promptly called back and scheduled for today (Wednesday). I put it in my phone but didn't note the exact appointment time. However, I know the range of when I would've scheduled an estimate due to my kids' schedules. So, I arrived at the house by 11am, knowing that would've been the earliest time I scheduled since I'm coming from Guntersville. I waited around for 4.5 hours, knowing i would not have scheduled anything past 3. Nobody showed and nobody called. Not impressed. Thankfully, I'm not out any money for the estimate but I am out the gas i used to drive there and my time- not only for today, but for the next estimate appointment I make with a different company.

  Reply from the business

  Our apologies for the delay in replying to your review. We have investigated your complaint and the Project Manager stated that he went to the house at the determined appointment time and no one was home. He waited to see if someone would come, but ultimately left after no one showed. We have since tried to contact you to make this right but with no response. We would like to correct this issue. Thank you. - Ridgeline

• 1 out of 5Mari Bretz2 years ago

  Never called us back to scheduled. Wouldn’t recommend.

  Reply from the business

  Hi, Mari. We have spoken to your Project Manager and we are glad to hear that this problem was a misunderstanding and has been resolved. We would be happy to help if you need our services again in the future. Thank you, The Ridgeline Team

• 1 out of 5Taylor Dyer2 years ago

  I am very disappointed with my experience with Ridgeline Construction. I was initially excited to work with them because of good feedback from friends. I contracted Ridgeline to replace my aging siding, install gutters , and paint my house. I also needed window replacement that I was told I quote “Ridgeline didn’t do windows” I later find out from a couple crew members that they do in-fact do window replacements. This was my first red flag. It was disingenuous for them to lie about the scope of work they can do for me. Additionally, upon installing the siding and painting the house, I have found that the exterior light fixtures were not properly mounted into the hardie siding and results in them turning sideways on the house. I also discovered that my newly installed HVAC metal flashing had been damaged after the painters came to my house. I was told that “Ridgeline would take care of it for me” I have tried for several weeks to get a call back from management, and I have got nothing but silence. They were quick to take my money and run though. My advice is to stay away from Ridgeline Construction.

  Reply from the business

  Taylor, please know that the situation you described is nowhere near our standard of customer standards. When you signed the post-construction walk through form on August 22nd after all jobs were complete, you stated that the job was done to your satisfaction. We do not collect final payment until our customer is satisfied. When you contacted with additional concerns after signing the inspection form, and although against our usual policy, your Project Manager immediately resolved the problem. After this, we did not know there were any further concerns and our management has not received any calls. To address the comment regarding windows: your desires were not made known until after siding was replaced. It was simply stated that it would have been better to know about those desires prior to performing the work. We are sorry that you are displeased and hope that the above explanation may clear some confusion.

• 1 out of 5J R3 years ago

  Contacted them and scheduled an appointment. They never followed up and I was ghosted.

  Reply from the business

  Hi, this is not our standard for customer satisfaction or best practices. We believe that you may have the wrong Ridgeline as there are multiple in North Alabama. However, if you would kindly share your name, we will investigate these claims as we would appreciate the opportunity to make it right.

• 1 out of 5James Harper4 years ago

  "Highly disappointed with this company. Wouldn't even give them the 1 star. They modified my roof to divert water around my chimney to stop a water leak which was a complete failure. Company sent numerous messages of how they were coming back to fix the work in which I've been blown off for almost 6 months. Another unreliable contractor to add to the list at the expense of a wasted 2K. Wish I would have never contacted them."

  Reply from the business

  Hi James, I'm very sorry about your negative experience. We were not aware that you were still experiencing the leak and would like to fix the issue as soon as possible. The project manager assigned to your project will be reaching out to you today. We pride ourselves on our professionalism and responsiveness and again, apologize for the negative experience.

• inspection27
• courteous staff17
• shingle repair8
• great quote6
• vinyl siding repair5
• fascia repair4
• new roof installation4
• quick repair3
• shed roof replacement2
• shingle ordering2

14 more of the 313 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5John Sevigne6 days ago

  Worked with Taylor and Dakota on getting our new roof picked out and installed. Highly impressed with everything including the installation crew and the appearance of the new roof.

  Reply from the business

  Thank you for the great review! We're so glad Taylor and Dakota made the process of picking out and installing your new roof a smooth one, and that you're happy with how the crew performed and how the finished roof looks. We'll pass along your kind words to them and the installation team. Thanks for choosing Ridgeline, we appreciate your trust in us!

• 5 out of 5Flor Worley2 weeks ago

  Austin provided excellent roof repair service. He was professional, efficient, and exceeded my expectations throughout.

  Reply from the business

  We appreciate you taking the time to leave us a review!

• 5 out of 5ridge patterson2 weeks ago

  Austin Cardenas does great fast work and keeps in communication with the customer definitely recommend using him for your roofs

  Reply from the business

  Thank you for the great review, Austin is a great asset to our team!

• 5 out of 5Martin Holland2 weeks ago

  Project Manager Austin Cardenas was awesome to work with! Super cool and hella chill also He was very professional, knowledgeable, and made the entire process smooth from start to finish. If you’re looking for roofing or siding services, I highly recommend asking for Austin. He’ll take great care of you!

  Reply from the business

  Thank you so much for taking the time to share your feedback! We are thrilled to hear that Austin provided a smooth, professional experience and completed your replacement right on schedule.

• 5 out of 5Peighton Bicard2 weeks ago

  I had an amazing experience with Ridgeline Construction replacing my roof. The entire process was smooth, professional, and the quality of the work exceeded my expectations. Project Manager Austin Cardenas was outstanding to work with he was knowledgeable, responsive, and made sure everything went seamlessly from start to finish. I highly recommend Ridgeline Construction, and if you have the chance to work with Austin, you’re in great hands!

  Reply from the business

  We appreciate your trust in Ridgeline Construction and your high recommendation! Please let us know if you ever need anything else for your home down the road.

• 5 out of 5Rogelio Stripea month ago

  Aaron T. Was a professional, well mannered, command able hard working Young Man… I would hire him again. An his crew was outstanding….

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thanks for the great review, Rogelio!

• 4 out of 5Savannah Brooksa month ago

  We got our siding replaced. We had old masonite siding that had started to warp and crack. Ridgeline removed the old siding and installed new vinyl siding and soffits. We had our porch ceilings wrapped with vinyl as well. Overall, a good experience. Communication was good, the crew was on time, and the end result looks great. We worked with Austin for the initial quote and various inspections and he was great to work with.

  Reply from the business

  We are thrilled to hear that your new vinyl siding, soffits, and wrapped porch ceilings turned out great! Replacing warping and cracking Masonite is a smart investment, and we are glad Austin's clear communication and our crew's punctuality gave you a solid experience. We always aim to deliver a flawless 5-star project, so feel free to reach out if you have any feedback on how we can earn that top mark next time. Thank you for trusting the Ridgeline team!

• 5 out of 5Kenny Rogersa month ago

  John did a great job on the roof! Lane Lawson was super helpful! They were on time and fixed all of our issues. Highly recommended and appreciated! Will use again for sure!

  Reply from the business

  We're thrilled to hear that John and Lane took such great care of you! Getting your roof repairs done right and on schedule is our top priority, and we look forward to helping you out with any future projects. Thanks so much for trusting the Ridgeline team!

• 5 out of 5Gregory Lawsona month ago

  Called Ridgeline to have inspection of our roof after seeing water in an upstairs area of our home after a hard rain. Service was timely and Lane was extremely professional and personable. We appreciate the time he took with us during the process and grateful nothing was found that needed repair. Will recommend!

  Reply from the business

  Earning your trust and recommendation is exactly what we aim for. We are glad Lane's prompt, professional inspection gave you the good news and reassurance you needed after that hard rain. Thank you for choosing Ridgeline!

• 5 out of 5jevell nEdited a month ago

  Josh culwell came out and did a great job with out any hassles ...I highly recommend them..

  Reply from the business

  Thank you for the great review, we appreciate it!

• 5 out of 5Douglas Calamiaa month ago

  I had a great experience working with Ridgeline Construction Roofing & Exteriors, and I highly recommend them. Lane Lawson was especially outstanding - he took the time to fix an issue with my siding and also performed a thorough inspection of my roof and gutters. Lane was extremely knowledgeable, professional, and easy to work with. He clearly explained what he was seeing and provided helpful recommendations without any pressure. It’s reassuring to find someone so detail-oriented and trustworthy. I would absolutely use Ridgeline again for future roofing, gutter, or siding needs and would confidently recommend them to others.

  Reply from the business

  Finding a trustworthy partner for your home is so important, and we are glad Lane delivered exactly that. Thank you for supporting Ridgeline!

• 5 out of 5Brannon Flores2 months ago

  I noticed a water spot on our dining room ceiling. When I looked in the attic, I found a pipe going into the roof with light shining through. It was not sealed properly during the initial installation. Ridgeline came out and fixed the boot …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  We are glad John's quick repair and before-and-after photos gave you peace of mind. Thank you for the great review!

• 5 out of 5Jeronimo Nisa2 months ago

  The communication with the company was clear and fast from the very beginning. The project manager who came to my house, Lane Lawson, was punctual, professional, extremely efficient and very clear in his explanations. He worked to solve the …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  We prioritize fast, clear communication from the very first phone call, so we are glad Lane could get out there quickly to locate and patch up your roof leak on the spot.Thank you for choosing Ridgeline!

• 5 out of 5Jason Morris2 months ago

  I needed a leak repair after a rain storm. The technician that was sent out found the issue and was easily able to fix it. It was easy to make an appointment and every one I talked to was professional.

  Reply from the business

  We are thrilled to hear that making an appointment was seamless and that our field technician got the issue resolved for you without any hassle. Thank you for trusting Ridgeline with your home!

Nothing kicks off the weekend like a brand new roof. 😎 ✨ Ready to upgrade your home? Call us for your free estimate.2 days ago