Revived Exteriors

8 of the 11 one and two-star reviews we hold, most recent first.

• 1 out of 5valerie0831a month ago

  Communication with this company is the WORST. They’re fine until they take your deposit and then you are in charge of every follow up! Which is exactly what happened to me the last 8 months for a large window replacement project. Tom is unresponsive, unreliable and unless you like being a project manager with all the time in the world, I would not recommend this company at all. Everything they say they are on their website is 100% false advertising. I have even left two voicemails for the owner, Robert, and have never heard back. This project has been ongoing for the last 8 months and one of the windows that were installed did NOT pass inspection. They ordered the wrong glass for a bathroom window. What type of window speciality company does that? I’m tired of being ghosted and mislead so I handed off the communication efforts to my husband, he is now experiencing the same I did. this project has been incredibly stressful and I wish I never entered into an agreement with this company. I NEED this window replaced which is what the company agreed to do. I need an update from Robert so I can stop being ghosted by tom. See attached screenshots of the recent lack of communication from this company.

  Reply from the business

  Hi Valerie, this is Robert, owner of Revived Exteriors. I’m sorry for the experience you’ve had, and after reviewing the project, I agree that our communication and follow-through were not acceptable. The inspection issue should have been escalated and resolved when we were first notified, and the corrected tempered glass/window should have been handled without you having to repeatedly follow up. That did not happen, and I take responsibility for that. I am personally taking this over to make sure the correct tempered glass/window issue is resolved, the city inspection is addressed, and you and your husband receive clear updates moving forward. I also apologize for the voicemails and communication attempts you made that were not properly returned. Regardless of where the breakdown happened internally, that is not the level of service we expect from our company. I have reached out directly and will continue working to get this corrected. I’m sorry for the stress and frustration this project has caused, and we will work to make it right.

• 1 out of 5Allie EllisEdited 11 months ago

  In June of 2024, I contracted with Revived Exteriors to replace three skylights on my home along with some gutter work. While the initial consultation left me feeling secure, multiple issues arose after that day: delivery of materials to my doorstep with no warning, a crew that arrived on install day and asked my fiance what they were there for, and no inside tarping (which I had asked about during the consultation and was told would happen) so that when the old skylights were removed debris and water fell into my home and onto my possessions. I shared all of this with Revived Exteriors and they said, "Sorry," nothing else. I didn't leave a review at that time as I was concerned if in the next 5 years (my warranty length) something was to happen Revived Exteriors might be difficult to work with. Fast forward to July 30th, 2025 after a very rainy morning and early afternoon, I came home from work in the late afternoon to find water was leaking from the corner of my back upper skylight into my guest bedroom. I called Revived Exterior immediately and they said they would send someone out shortly. Shortly turned into a few hours later when an ill-prepared employee arrived. The employee's first look at the problem led him to tell my fiance and myself that there was a leaking water pipe and to call a plumber. We informed him there were no water pipes above a back bedroom and to look again. We then provided him with an N95 mask and gloves as he had arrived with neither and was struggling after his first ascent into the attic/crawl space. His second time up there he came back down to tell us he believed it to be excrement from a critter. I shared with him that what had dripped into the bedroom was water but I believe my input was ignored. Later that same evening when the rain picked up again, my fiance and I heard water dripping onto the same spot (as the Revived Exterior employee had moved away the insulation) and we could also feel the vibration of the dripping

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5Jacob StewartEdited 2 years ago

  Company took more than 4 months after the contract was signed. Removed a good portion of our shingles before relizing that the roofing supplies wouldn’t be delivered for 3 days, then left with just a blue tarp protecting the exposed sheeting in the exterior for 3 days in the rain Discovered a “discrepancy” with the agreed and signed upon gutter guards. They moved and used our furniture to prop up boards to catch shingle tiles they were throwing down. Overall a very disappointing provider for a premium cost. Added bait and switch and predatory practices to this review! Never deal with them nor believe a word of what their sales person Cody says.

  Reply from the business

  Dear Jacob, Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience you experienced, and we appreciate the opportunity to address the concerns you’ve raised in your review. Firstly, we understand the frustration caused by the delays. We were requested to commence work in the spring for better weather conditions. Unfortunately, unforeseen county permit complications, including the requirement of a notarized bank trust disclosure form, further delayed our start. We strive to communicate actively during such situations, and we apologize if this caused any inconvenience. Regarding the roofing process, the tarp was diligently placed to protect your home from any weather-related events, and it served its purpose effectively. We made every effort to safeguard your property, covering additional areas with plywood sheathing. We understand the importance of keeping the site clean and minimizing mess, and we regret any shortcomings in this area. Concerning the gutter guards, the discrepancy arose due to the initial scope of work covered by insurance differing from the actual requirements. We are currently coordinating with your insurance company to resolve this and proceed with the installation of the appropriate gutter guards. Regarding the movement of furniture, our signed agreement requires homeowners to ensure all furniture is moved at least 10 feet away from the work area, as agreed upon at the time of contract signing and reminded before the commencement of the project. Our photos from Tuesday confirm that the furniture was appropriately positioned away from the house by our crew and supported with photo's taken on site. However, we noticed that one couch was moved back towards the house in our photo report 3 days later, an action our crew would not undertake. We apologize for any confusion this may have caused and are looking into how this occurred. We are committed to continuous improvement and ensuring our clients’ sat

• 1 out of 5Juan Tania Ramirez4 years ago

  I had them come out to do a inspection on my roof and the gentleman said I would do a tuneup to the roof at no charge then said he usually charges $100-$200 depending how far the property is from his office. Well the area where I had a …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Juan, I'm sorry you feel you should earn money in a claim that isn't rightfully yours. We billed your insurance on a claim as I told you on site and they confirmed they paid your for our services. You collected the money and then told management no one ever showed up. We sent you a photo report that was geo-tagged to your roof location. You then stated that someone was there and they only took pictures. We sent you a video with a breakdown on what's wrong with the incorrectly installed roof that was around 3 min long. It was also recorded on the date we were at your home and also geo-tagged. It also showed the repairs being completed. This took roughly an hour and was an after hours emergency repair that you stated stopped the leak. You were also made aware that the roof is installed incorrectly, the repair was an attempt to stop any more water from coming in, and if it didn't work, you need to replace your roof. A tornado ripped through your neighborhood about a week later uprooting trees throughout your entire neighborhood (have pics of this too) it tore shingles off on the opposite side of your roof. It's not right or ethical to collect money that is for services rendered to your property. Some might say it's unjust enrichment. https://photos.app.goo.gl/WHMCBhrgDd8hVuUA8

• 1 out of 5Danielle McCallum4 years ago

  We have been waiting for our project to be completed since May, and have been told now it will not be completed until next Spring. They have a high staff turnover and no one is up to speed on anything so we have had lost work orders and …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hi Danielle, We’re truly sorry to hear about your experience back in 2021. Delays and miscommunication are never acceptable, and we understand how frustrating it must have been to deal with staffing turnover and inconsistent updates during your project. At Revived Exteriors, we’ve made significant changes since then—improving our systems, team structure, and communication process to ensure a smoother experience for every homeowner. We’re taking time now to go back and respond to both older positive and negative reviews because every customer deserves to be heard, and your feedback—no matter how long ago—has helped shape how we operate today. We genuinely appreciate you sharing your experience, and if there’s anything we can do to help resolve lingering concerns or earn back your trust, please don’t hesitate to reach out.

• 1 out of 5Little Miss Muffet4 years ago

  Their solicitors are non-stop harassment. Did not carry a permit. Ignored “no soliciting” sign. Will never use this company.

  Reply from the business

  Dear Little Miss Muffet, Thank you for sharing your concerns regarding your experience with our roofing company. We appreciate your feedback and take your comments seriously. We want to apologize for any inconvenience or frustration caused by what you perceive as solicitation from our team. We understand that unwanted solicitations can be intrusive and disruptive. We assure you that we do not condone such behavior from our employees, and we will address this issue internally to ensure it doesn't happen in the future. Regarding the permit, we apologize for any confusion or oversight on our part. Obtaining the necessary permits is a fundamental aspect of our work, and we strive to comply with all local regulations. We will thoroughly investigate this matter and take appropriate action to rectify any mistakes made in this regard. Furthermore, we sincerely apologize if our team ignored a "no soliciting" sign. We value and respect our customers' preferences and understand the importance of honoring such requests. We will reinforce our policies and provide additional training to ensure that our team members are attentive to any signage or customer requests in the future. We genuinely appreciate your feedback as it helps us identify areas for improvement. We want to assure you that we take these matters seriously and will make every effort to prevent similar issues from occurring moving forward. We understand that your experience has left you with a negative impression, but we would be grateful for an opportunity to regain your trust. If you would be willing to discuss your concerns further or allow us to address any outstanding issues, please feel free to contact us directly at 847-305-2866. We are committed to ensuring customer satisfaction and would appreciate the chance to make things right. Once again, we apologize for any inconvenience caused and thank you for bringing these matters to our attention. We hope to have the opportunity to serve you better in the f

• 1 out of 5Michael RodriguezEdited 4 years ago

  I had called them and never answer me never got the job done. Thanks to Bob earl for not answering the phone

  Reply from the business

  Michael, Bob hasn't been with our company for over 2 years. Your roof and gutter replacement was completed in 2017. I'm confused about this review as all work was completed and you suggested you were satisfied 4 years ago. In addition, I see no calls, emails, or texts from you on our system. Please contact the office and we will help address any additional issues you have. 847-305-2866

• 1 out of 5Aimee Hall5 years ago

  Came out promptly to look at our roof damage but hasn't returned phone calls in 2 weeks.

• siding repair45
• thorough inspection43
• insurance claim assistance19
• gutter replacement18
• hail damage repair18
• professional crew15
• responsive staff14
• honest opinion9
• estimates8
• window replacement6

14 more of the 259 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Karen Salandraa week ago

  Cody is a good honest guy!! It was a pleasure to talk with him and learn from his expertise!

  Reply from the business

  Thank you so much for the wonderful review, Karen. We’re glad Cody was able to share his expertise and that you enjoyed talking with him. We appreciate your kind words and look forward to helping you again in the future. Thank you!

• 5 out of 5Rebecca Healey3 weeks ago

  We had the best experience working with Cody and his team. From assessing our storm damage to working directly with our insurance company, they made the entire process seamless. Our new roof and updated siding look beautiful, and we couldn't be more pleased with the results. They were responsive, dependable, and made sure the job was done right. Highly recommend!

  Reply from the business

  Thank you, Rebecca. We're thrilled Cody and the team made the process seamless from storm assessment through coordinating with your insurance company. So glad the new roof and siding look beautiful and that our responsiveness and dependability met your expectations. We greatly appreciate your recommendation and are here if you need anything in the future. Thank you!

• 5 out of 5Ollie Swint3 weeks ago

  "I highly recommend working with Cody! He was incredibly patient and very detailed throughout the entire process. He took the time to answer all my questions and made sure I understood everything perfectly. Great customer service!"

  Reply from the business

  Thank you so much for the kind recommendation, Ollie! We’re thrilled Cody provided patient, detailed support and took the time to answer all your questions. We appreciate your feedback and look forward to helping you again in the future. Thank you!

• 5 out of 5Christopher Meyera month ago

  Excellent experience! Will recommend to family and friends. Cody was excellent and extremely knowledgeable.

  Reply from the business

  Thank you for the 5-star review and for recommending us to your family and friends. We're thrilled Cody provided such knowledgeable, excellent service. We appreciate you sharing your experience and look forward to helping you again. Thank you!

• 5 out of 5Lauren Gustina month ago

  We had a great experience with Rob at Revived Exteriors. We called him to help us find where our water damage was coming from. He assessed inside, outside, siding, gutters and our roof. He was able to communicate to my husband possible solutions to the water leak and even fix a roof shingle while he was here. I asked him for a quote and he communicated these were things my husband could fix and that he would love to give us his business but thought he wasn't needed. If we need his service in the future we will call Revived Exteriors!

  Reply from the business

  Thank you, Lauren — we appreciate you taking the time to share your experience with Revived Exteriors. We're glad Rob could pinpoint the water issue, explain practical solutions, and make a quick shingle repair while on site. Honesty and clear communication are important to us, and we're honored you'll call if you need anything in the future. Thank you!

• 5 out of 5Frank KosiekEdited 2 months ago

  Revived exterior and Bob Earl were great to work with from initial inspection to working with our insurance company. They even went out of there way to when we changed our mind with our original color choice. First rate service. Would not consider using anyone else. Thanks Bob Earl for you help. An update on there service . Rob the own came out 7 years after the original installation because we had a small leak. Rob found that we had something hit the roof and cracked on a hole that caused the leak. He fixed it that day!! Again very impressive customer service! Frank

  Reply from the business

  Thank you very much for your review and we are happy that you had a good experience with us.

• 5 out of 5Matthew SnowEdited 3 months ago

  Classy company. Knowledgeable and responsive. Highly recommend! Rob is a pleasure to work with.

  Reply from the business

  Thank you, Matthew! We’re thrilled you found our team knowledgeable and responsive—Rob will be happy to hear your kind words. We appreciate your recommendation and look forward to working with you again. Thank you!

• 5 out of 5Sharon Olsen3 months ago

  Repair storm damage to siding. Looks great !

  Reply from the business

  Thank you so much for the 5-star review Sharon! We’re glad our Revived Exteriors team could get out to your Arlington Heights home the same day and complete the storm damage repair. Matching the existing fascia and siding with a brake-bent piece is exactly the kind of detail we focus on so the repair blends in and looks right. We appreciate you trusting us with your siding and fascia repair in Arlington Heights!

• 5 out of 5Dee Mutters3 months ago

  Cody came to my house to inspect my roof after all the hail we’ve had this season. I was happy to learn that my roof was in good shape. I love the fact that he was honest and didn’t try to con me into a new roof when it was not needed. His honesty showed me that this is a great company to work with.

  Reply from the business

  Thank you so much for the kind words and for trusting Revived Exteriors with your roof inspection in Darien. We’re glad Cody was able to give you an honest evaluation after the recent hail storms and confirm that your roof is still in good shape. At Revived Exteriors, our goal is never to sell someone a roof they don’t need. We believe homeowners deserve a trustworthy, local roofing company that provides clear information, honest storm damage inspections, and professional guidance. We truly appreciate the opportunity to inspect your home and are grateful for your feedback!

• 5 out of 5Lanny Rotaru4 months ago

  Cody came out and inspected my roof and gave me very honest detailed feedback on the condition of the roof. He was on time, very professional and took the time to explain everything in detail and offer sound advice. Highly recommend!!

  Reply from the business

  Lanny, thank you so much for the thoughtful review! We’re really glad Cody was able to give you honest, detailed feedback and help you feel confident about the condition of your roof. Taking the time to explain things clearly and give straightforward advice is exactly how we believe homeowners should be treated. We truly appreciate you trusting Revived Exteriors for your roof inspection and any storm or wind-related roof repair needs. Thanks again for the recommendation!

• 5 out of 5Ally Lussier4 months ago

  Great communication, very friendly, beautiful roof!

  Reply from the business

  Thank you so much, Ally, for the kind words and for trusting Revived Exteriors with your new roof. We’re glad you had a great experience with our communication, our team, and the finished result. Your new charcoal GAF Timberline HDZ roof not only looks beautiful, but it also features a Class 3 impact rating designed to help stand up to hail, wind, and some of the harshest weather conditions we see here in the Chicago area. We truly appreciate the opportunity to help protect your home and are grateful for your review. Thank you again for choosing Revived Exteriors for your roofing project!

• 5 out of 5Rosemary Machado4 months ago

  Coby, Tom and their team addressed the issue regarding my roof after the hail storm. I had some minor damage but I was still under their warranty, which they honored, and they did a great job fixing everything.

  Reply from the business

  Rosemary, Thank you so much for your thoughtful review and for trusting Revived Exteriors to take care of your roof after the hail storm. We’re so glad Cody, Tom, and the team were able to address the damage properly and honor your roofing warranty as promised. Even when storm damage is minor, we know how important it is to have a roofing company you can count on for honest service, clear communication, and quality workmanship. We truly appreciate the opportunity to help protect your home and restore your peace of mind. Thank you again for choosing Revived Exteriors for your roof repair and hail damage service.

• 3 out of 5Lynde5 months ago

  Appreciate Cody’s time to travel to Skokie. He was helpful in identifying and explaining our need for a deck over and has been responsive in addressing concerns. He answers calls and promptly follows thru with site visits next day. His commitment to customer service is valued.

  Reply from the business

  Hi Lynde, thank you for taking the time to leave a review and for recognizing Cody’s commitment to communication and follow through. We really appreciate you trusting us to come out to Skokie and help identify the best path forward with your deck over needs. If there’s anything we’re could have done to make your experience a 5-star one, we’d genuinely love to hear it. Your feedback helps us keep improving. Thanks again!

• 5 out of 5Jorie SiwekEdited 5 months ago

  Cody gave me honest feedback on the work that needed to be done, and was responsive throughout the entire process. The company has great tools to make reviewing and approving the quote and making payment easy. I would definitely use their services again!

  Reply from the business

  We appreciate your positive review of our roofing services in Arlington Heights! As a reputable roofer, we specialize in roof replacements and are dedicated to providing excellent craftsmanship. Thank you for trusting Revived Exteriors with your roofing needs.

Cody is a good honest guy!! It was a pleasure to talk with him and learn from his expertise!Aug 10, 2026