Randy Palmeri & Son Inc

8 of the 14 one and two-star reviews we hold, most recent first.

• 1 out of 5Jesii Chavira3 months ago

  So Imagine getting yelled at over the phone, to go to hell by the receptionist? God, change your staff please!

• 1 out of 5Dan Reichea year ago

  Call to get help. Can't get past the items they won't do with the office person. Second attempt to try and work with this company. I don't call to get advice, i call to get someone to look at what i'm asking them to look at.

• 1 out of 5Flawless Taylor2 years ago

  Sharing a horrible experience from what could have been a future customer. I called the company as there was a gentleman walking around in my yard which caused my alarm to go off continually. I saw a truck on the side of my home so I contacted the company. When I called I asked was there a request to be there as I did not recognize the young man in my yard. Laura then asked my location and said "I guess he's looking at a house if you see our truck". I then asked who requested it as I wanted to know if my fiancé had called since I was working and we do need a new roof. She replied I don't know but I will call you back….which she did. When she called me back she stated "he's taking pictures of your neighbors house, but I told him to stay off your property line". Laura thought that she ended the conversation but she then started to talk poorly about me to someone else in the background. She began to say that when I called I was just like a person in a condo association who followed one for guys around and we were all crazy. She then stated she is sick of this job as "all I do is listen to problems all day". I was able to record the conversation. Word for word. She stated the person in my yard was the most clean cut, attractive young man and you would never mistake him for a robber. I never believed he was, I was just concerned. As a professional courtesy, I called to share my experience with her and she shared she just quit and gave her notice as she was at a volleyball tournament in Arizona with her daughter and how her taking calls has ruined her weekend. I tried to tell her that in the future she should hang up and not talk about potential future customers. All she did was make excuses and say that she did not say it. I recorded it. Laura, I hope that your next place of employment does not have crazy customers as you called a concerned home owner. Wow what a great experience for someone who needs a roof.

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Sorry for your experience. If you would like to contact me to discuss I'm happy to talk to you. We had several things going on. I'm sorry. Sincerely, Nick Hallberg nick.palmeriandson@gmail.com

• 1 out of 5DanielleEdited 2 years ago

  Laura, to answer your question, this company treated us disrespectfully, and it truly didn't come off as a family-friendly business. It doesn't surprise me that our name was never in your system, as we continually had to remind you that we were not the previous owners. Still, because our house purchase happened during the hail storm, the previous owner's insurance was involved. We were told our siding was not made anymore and that they needed to send a sample out to be tested. The sample was about 4ft long. They took a giant sample off the side of our house that we didn't even have covered by the insurance claim. We still have a giant eyesore from this company. Furthermore, both my husband and I called to check in and receive an update on the sample and a quote on separate occasions months later, and we were both talked down to by the lady at the front desk. She yelled at us and told us they were too busy to get back to us now. We never raised our voices, and we never implied any demanding information. We asked for an update, that's all, and we never received one. We were later informed that she has a medical condition, which I can empathize with, as I also struggle with a life-threatening medical condition. Still, I will never understand the continued disrespect they all have thrown onto my family, and I am reminded of it every time I look at the side of my house. Edit: I assure you, I was there, Jeremy’s assistant took a 12 in piece and Jeremy stated he needed it to be much bigger. Which, if intel only takes the 12in makes me feel more eerie towards this entire situation. He repeatedly mentioned how the previous owners insurance hadn’t paid them for work in the past. It felt a lot like revenge for the previous owner and by the way you’re throwing their information out there like that, confirms that hunch. This large missing siding from the side of my house was not laying on the ground. They tore it off and claimed they needed it. We asked them to take it off of t

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hi Danielle Beukema what can I do to help you. Please call me so I can understand what we need to do better on. I did not see your name in are system. Are family take this very serious. Sincerely, Laura 815-977-4050 Hello, We were working with Wiggale LLC (Mark Gale) We never toke any siding off the home. He sold the home we were not contacted again until you called us. We toke a broken piece of siding off the ground to run a Itel report. Itel will only except 12inch piece. We send in the mail. We also needed the the previous owner to give you all the paper work with a claim number. The scope from the insurance company was only a portion of the paper work. I'm sorry that all of this happen. I left my number for you to each out and try to help. So please call me to further discuss this. Best regard's, Laura 815-977-4050

• 1 out of 5Lorie Langan2 years ago

  Have not heard back from this company.

  Reply from the business

  Good evening we try to get back to everyone. If you would like to call 833-725-6374 now I’ll be happy to help you

• 1 out of 5Greg Poulisse3 years ago

  I’ve seen a lot of commercials on television about this company and considered it to be a possible good quality company. However I did not get past the call screener in the office who was very rude, and unprofessional. The more I tried to …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  I’m so sorry you had this experience. The office person was struggling with some health issues. Their health declined and we had to let them go. Im sorry you were affected by that and I do apologize. Sincerely, Laura From Randy Palmeri and Son

• 1 out of 5Dante Jenkins3 years ago

  Was on schedule SEVERAL TIMES and each time the dates kept getting pushed back and back. If the job was too little just say so!

  Reply from the business

  Good morning Dante, I’m sorry to hear that. Donny has been pulled in many different directions this season. We had a employee sick for sometime and he’s been trying to pick up the slack. It’s been a challenging year. I’m sorry you were affected. Sincerely, Laura From Randy Palmeri and Son

• 1 out of 5denise Darnell3 years ago

  I needed a small repair. I heard they were professional and dependable.

  Reply from the business

  Hi would you please provide your address and number and I will have the repair guy call you. Thanks Randy

• gutter repairs7
• roof replacement6
• quality of work6
• siding job4
• hail damage inspection4
• estimate4
• courteous staff4
• careful crew2
• fair rates2
• cleanup2

14 more of the 50 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Lori L18 hours ago

  Roof replacement due to wind and hail damage. Randy and his team were very easy to work with, professional and respectful. We would recommend Randy Palmeri & Son Inc to everyone.

• 5 out of 5Paul Kofoed5 months ago

  We have roof damage from the wind. They came out the same day and put a tarp on. I will be hiring them for the repair. Great service!!

• 5 out of 5Amy Ogden9 months ago

  Everyone was absolutely amazing! Did an amazing job even worked in the dark! They were amazing would recommend them to everyone!

• 5 out of 5Billy Isham10 months ago

  This company is awesome. Professional, courteous, fair rates, and an efficient crew of workers. High recommend!

  Reply from the business

  Wow, thank you for the fantastic review! We're so glad to hear that you had a great experience with us.

• 5 out of 5Rick Hudson11 months ago

  I highly recommend Randy, he replaced our roof and did an excellent job. If you need work done on your roof….this is the guy to call!!

  Google cut this review short. The full text is on their Google profile.

• 3 out of 5Tenney CrichtonEdited a year ago

  Palmeri and son did great fast work for me. Communication was very good during storm damage roof replacement. I would highly recommend this company for any home exterior work. …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Peggy Stewarta year ago

  On time, work completed and worker very courteous

• 5 out of 5Brian Marinellia year ago

  Siding job looks great, guys did a fabulous job.

• 5 out of 5Rose Ann White2 years ago

  Excellent customer service!!! I cannot say enough positive things about this company and their workers. From day one when they met with me, they went out of their way to take care of everything for me. From dealing with all the paper work with the insurance company and the solar panel company Thank you again for all your help

  Reply from the business

  Thank you for your positive feedback. You were a pleasure to work with. Sincerely, Laura

• 5 out of 5Kimberly Mattison2 years ago

  I highly recommend Randy and his crew. I needed a new roof and siding after the hail storm last year in Oregon. My dad was a 26-year Navy veteran and I had seen and heard about the great things they do for veterans and wanted to give my business to a company that valued those who served our country. I truly could not be more happy with the service and communication that they gave me. I met several times with Randy, picked out what I liked and the rest is history. The product was shipped to my house. The crew did an amazing job. The roof was done on a day when I was not home. I could not even tell they were there when I got home. The yard did not have a speck of scrap left behind. My house went from looking like it belonged in the ghetto to looking like a home that I could be proud of. Now on to the next project of doors and the porch. Thank you for everything, Randy and crew.

  Reply from the business

  Thank you so much for your positive feedback. We try to make every homeowner experience great. Please make sure to thank your dad so much for his service.

• 5 out of 5Kathy Mund2 years ago

  Randy Palmeri and son has been the best service I have ever used. Nick help me through every step with the insurance he made everything run smoothly. The group that did the roofing were the greatest. They way they cleaned up was amazing. They are the only ones to call.

  Reply from the business

  Thank you so much for your feedback. Nick and crew are amazing.

• 5 out of 5John Seeber3 years ago

  After Randy Palmeri assessed hail damage on my roof, Nick came out to coordinate arrangements for the work of replacing the roof and gutters. Nick was ON IT when it came to working with the insurance company and scheduling work. He was …

  Google cut this review short. The full text is on their Google profile.

• 3 out of 5Mom Torres3 years ago

  Called was told they were booked a month and a half out before I could say anything , when one needs roofing repairs that time line is a hard NO

  Reply from the business

  I’m sorry you had this experience. We received unusual amount of repairs. I am working on a timely solution to helping people. I do apologize. We have hired another repair person. Thank you for your feedback.

• 5 out of 5Randal Rutledge3 years ago

  We were very happy with their care for property,, cleanup, quality of work

• Licensed

  “…& Son Contracting is a fully licensed and insured local contractor.…”

• License number shown

  “…Submit IL License #104.017302 WI License #DC-081400073 Serving Illinois and Wisconsin // IL…”

• Insured

  “…FULLY INSURED Randy Palmeri & Son Contracting…”

• Warranty offered

  “…job comes with our 5-year workmanship warranty and each product we use come with…”

• States a founding year

  “…& Residential Roofing Specialists SINCE 1977 Home: About EXPERIENCE YOU CAN TRUST…”

• Free estimates

  “…Contact us today for your FREE inspection! IMPECABLE REPUTATION Serving…”

• Family owned

  “…Palmeri & Son Contracting is a family-owned roofing and exterior remodeling…”

Their site also states: states years in business.