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Roof Warden

Roofing contractor

Primo Exteriors LLC

5255 Snow Valley Ln, Liberty Township, OH 45011

Listed under Fairfield, OH

Google average
4.8
Ratings counted
72
One and two star
4 of 72(5.6%)
Ohio median
2.0%

The first three are Google’s own figures for Primo Exteriors LLC, read on 24 September 2026; the share is of every rating Google has counted, not of the review texts on this page. The median is ours — the middle figure among the Ohio roofers we list with enough ratings to compare.

Rating breakdown

4.8
72 ratings
Google’s profile shows 73
How the 72 ratings break down, from five stars to one
5
6894%
4
00%
3
00%
2
23%
1
23%
5.6%of these 72 ratings are one or two stars (4)

Higher than most — the typical roofer in Ohio sits at 2.0%. A higher share is a reason to read the critical reviews below, not a verdict.

The critical reviews

The one and two-star reviews, first. These are what a star average hides, and they are the reason this page exists.

All 2 of the one and two-star reviews we hold for Primo Exteriors LLC, most recent first.

  • 1 out of 5Timothy Ladd2 years ago

    BEWARE - If you have a larger, expensive home. DO NOT hire Primo Exteriors, LLC. to install your siding. I wish I could put pictures up with the review. Besides the horrbile seams throughtout the entire house. There are more than 5 seams separating on the one side, wider than width of almost 2 fingers. Worse, a rep. from the supplier of the product (which wasn't cheap) came out and told me, that according to the manufacturer, we should not be noticing any seams. James has a excellent crew led by Jesus and based on reviews, should stick too installing gutters. Extremely disappointed in end results and worse how this situation is being handled. Which as of this posting (2 weeks from notification) we have no idea what is going to be done to fix our home, make it right, and get what we paid for.

    Reply from the business

    We are sorry to hear about your negative experience with Primo Exteriors, LLC. We take all customer feedback seriously and strive to provide the best service possible. Our goal is to ensure that every customer is satisfied with the work we do.

  • 1 out of 5Julia Hider4 years ago

    They came out quickly to diagnose the issue but when it came time to actually do the work, they strung me along for a week and a half before completely ghosting me.

    Reply from the business

    Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.

What reviewers keep mentioning

Topics Google extracted from this business’s reviews, with how many mention each. These are words that appeared in reviews, which is not the same as a service the business sells.

  • siding24
  • gutters18
  • quick response11
  • new roof installation8
  • prompt crew4
  • downspout installation4
  • vinyl siding replacement2
  • installation quality2
  • gutter guards2
  • work on time2

Other reviews we hold

14 more of the 64 reviews we hold text for, most recent first. We do not hold every review Google has.

  • 5 out of 5Meghann Adams3 days ago

    Great quality work and materials, super nice guys!

    Reply from the business

    Thank you so much. The gutters look great!

  • 5 out of 5Grace Ludwig4 months ago

    The BEST company to work with for your siding. So easy to work with, communicative, reliable, and fast! Their prices are great as well. James is a great man to work with. I will always recommend this place!!

    Reply from the business

    Thank you so much! Your lake house looks great!

  • 5 out of 5Roland BollmanEdited 6 months ago

    Primo Exteriors finished the insulated B&B siding, soffits, trim, gutters & downspouts on our home and 3-season room. This project exceeded our expectations. Their crew was very professional, focused on the details, offered numerous suggestions that improved the final project, and left the yard spotless when finished. They had done the roof and downspouts for our daughter’s family home, and siding at our previous home … we are happy to be a repeat customer. A well deserved shout out to James and his crew!!!

    Google cut this review short. The full text is on their Google profile.

    Reply from the business

    It's always a pleasure! Your new home is the definition of before and after. Can't wait to post pics soon.

  • 5 out of 5Paul Clerc10 months ago

    James and his crew did a great job on our house. They put on new siding and trim and replaced the gutter and even installed some unanticipated flashing. The house looks fantastic and the price was reasonable. Highly recommend.

    Reply from the business

    Thank you. It was our pleasure. Practically a new house now.

  • 5 out of 5Wayne Wheelera year ago

    Primo did an outstanding job replacing my roof shingles with a new complete system. They found that much of the existing plywood panels were rotted and needed to be replaced. The work crew cleaned the work area completely after the …

    Google cut this review short. The full text is on their Google profile.

    Reply from the business

    Thank you sir. The kindest of wishes and blessings to you and your wife. Thank you for allowing us to take care of your home.

  • 5 out of 5Jeff Cramera year ago

    James was very easy to talk to. He explained the process of gutter replacement. He explained the advantages of gutter guards. The gutters and guards have a great workmanship look. The crew was clean and courteous. They worked fast and …

    Google cut this review short. The full text is on their Google profile.

    Reply from the business

    Thank you for the kind words. Enjoy that peaceful country out there.

  • 5 out of 5Jeremy Nevillea year ago

    I recently had the pleasure of working with Primo Exteriors LLC for a roof replacement, and I couldn't be more impressed with their service. From the very first consultation, James was professional, knowledgeable, and thorough in explaining …

    Google cut this review short. The full text is on their Google profile.

    Reply from the business

    Thank you sir. It was our pleasure.

  • 5 out of 5Pouya Ebtehaja year ago

    Very professional, and reasonable.

    Reply from the business

    Thank you.. those black gutters look great!

  • 5 out of 5Nick Phillipsa year ago

    Primo was incredibly easy to work with. After getting our estimate, they were able to scheduled us very quickly! We felt they did a very through job

    Reply from the business

    Thank you! The new gutters and leaf guards look great!

  • 5 out of 5Roger Van drunena year ago

    I just want to thank Jamie and his crew for the great job they did on our new roof. We couldn't be happier with the job they did and at a very competitive price. In fact the cost was much less than other quotes we got. His team was very dedicated to the job they did and the yard was very clean at the end of the job I would recommend them to others. In fact we already have.

    Reply from the business

    You and your wife made a great color choice on the shingle. Thank you for entrusting us with your home. The house looks great!

  • 5 out of 5Josh StinsonEdited a year ago

    My siding started coming off after a windstorm and it turned into an Insurance claim and needed the whole house to be resided. I found these guys on a flyer at Menards in the construction area. I got a quote from them and two other companies. The price was fantastic. Being in a pandemic it took a little longer to get the materials then expected but they kept me informed on what was going on. When the materials showed up the crew was onsite in a couple of days. They did a GREAT job. I work from home and other then the obvious hammering you didn’t know they were there. They worked long days and got the job done quickly. At the end of each day they went around and made sure to not leave a mess while they were doing the job. The siding turned out great. I would highly recommend Primo to anyone who asks! Update 07/25 - My roof needed replacement. I got a quote from Primo. I gave him a check for the materials and in two days there was all of the material in my driveway. Two days later his crew showed up and they knocked this roof out. They did a fantastic job. They did a really good job of cleaning up the mess from the work. If you need to get siding, roof replacement or gutters, you need to get a quote from these guys!

    Reply from the business

    Thank you for your patience waiting on materials. Thanks for the kind words. The house looks great!

  • 5 out of 5deb15mikea year ago

    Primo exteriors, James Cox has a great company. On time workers and good on details. Our roof and gutters are amazing. Thanks guys.

    Reply from the business

    Thank you for the kind words. We were happy to help!

  • 5 out of 5NSC Soteriaa year ago

    Primo just completed a full residing of the home - siding, trim, fascia, soffits, gutters & guards, etc. We chose to do it using LP SmartSide, so we needed someone experienced and qualified with that product. James and his crew fit the bill. They were easy to work with, professional, and priced fairly. And Jesus and his crew were great. Full attention to detail. We've already gotten lots of compliments from neighbors, including ones we don't even know. So highly recommended.

    Reply from the business

    The house looks amazing. Love the color choice! It was our pleasure. Thank you.

  • 5 out of 5A Heeta year ago

    James and his crew were very responsive and adaptive to all our needs and concerns! Stand up service provided with our roof.

    Reply from the business

    Thank you for kind words. The roof really pops! Great color choice.

The latest post from this business

Posted by Primo Exteriors LLC to their own Google profile 7 months ago. Their words, not ours.

Spring has sprung and now it's storm season. It's the perfect time to give your home's exterior the care it deserves! Discover essential best practices for maintaining your home's exterior this season. From repairs to renovating. Ensure your home shines with quality roof and siding solutions. Visit our website for more expert tips and resources. Keep your home strong and looking its best this spring! #HomeMaintenance #SpringCleaning #ExteriorCare #HomeImprovement #PrimoExteriors https://www.primoexteriors.comApr 1, 2026

What Primo Exteriors LLC says about itself

Taken from the business’s own website. We have not checked any of it. These are quotes, not credentials — a roofer writing “licensed and insured” on their homepage is not evidence that they are.

  • Licensed

    “…Contractors Primo Exteriors is a fully licensed and insured roofing, siding, and…”

  • Insured

    “…Primo Exteriors is a fully licensed and insured roofing, siding, and gutters company…”

  • States years in business

    “…With over 35 years of experience, we provide the best…”

  • 24/7 emergency call-out

    “…to excellence on every job we work on 24/7 emergency support - because we care!…”

  • Family owned

    “…We are a family owned and operated business Over 35 years…”

Their site also states: warranty offered.

Other roofers in Fairfield

Ranked by how many ratings Google has counted.

Other roofers we list in Fairfield
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Prodigy Home Prossiding, friendly crew, initial inspection5.0233 ratings0.4% one and two star(513) 285-8474
AmeriPro Roofingroof replacement, insurance claim assistance, answering questions4.3168 ratings15.5% one and two star(513) 318-9798
Midwest Roofing Techniciansinsurance claim assistance, insurance company, easy process5.0132 ratings0% one and two star(513) 987-6485
Clark Family Roofing & Remodelinginspection, shingles, roof repair4.891 ratings0% one and two star(513) 960-7555
DB Dependable Roofing LlCsiding, cleanup, courteous staff4.977 ratings1.3% one and two star(513) 780-4887
Perry Family Roof Repairroof repair, project, insurance4.871 ratings0% one and two star(513) 960-4555

All roofers in Fairfield →

Where this page comes from

Every figure above is Google’s, captured on 24 September 2026. The star average and the 72 ratings behind it are counted by Google across all of its reviews. The review text on this page is a sample — we hold 72, of which 64 have any text — and it is not everything Google shows.

Roof Warden does not verify licenses, bonds, insurance or workers’ compensation cover, and nothing on this page should be read as though we had. Confirm those directly with the contractor and with your state or provincial licensing body before you hire anyone.