Pond Roofing & Exteriors

All 8 of the one and two-star reviews we hold for Pond Roofing & Exteriors, most recent first.

• 2 out of 5Ron Lukowa month ago

  We have been a loyal customer of Pond Roofing for over a decade; however, unfortunately we will never use them again. Because they did the original gutter guard installation, we had them replace approximately 30 feet of our gutter guard …

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5attiq chaudhary8 months ago

  I would never recommend them to anyone

  Reply from the business

  Sir, we regret that you were not happy with your experience. Our system shows that you had three minor issues you wanted changed and we performed this work without question before you paid your final invoice. If there is some other outstanding issue I am unaware of I would like to know so that we may remedy the situation. Please call 703-573-8000 and ask for Pat Readyhough.

• 2 out of 5Julia Hendrickson11 months ago

  This review is being provided as requested by Pond - Pond Roofing did not give us a great experience. We agreed on a gray roof with Cameron, and instead a red roof was installed, our plants were damaged (understandable but would have like this acknowledged by the team), and a piece of the gutter was off when they left. The follow-up communication was frustrating. Anthony was assigned to deal with the issue, but it was extremely difficult to get him to call us. I had to call the main office multiple times, was promised he would call back, and then had to call again when he didn’t call. When I finally got him on the phone I explained that his communication had been frustrating and he apologized and said he recognized it had been an issue. He set a follow-up date and time for our call and then blew me off again - I had to call and leave a message and he eventually called me back 30+ minutes late. We were offered a new roof, or half off. Anthony highly encouraged the new roof, but with the communication issues we didn’t feel that we could trust him to deliver and went with the discount.

  Reply from the business

  We’re so sorry for the experience you had. Putting the wrong color on a roof is a big mistake, and we regret that it happened on your home. We also should have acknowledged the damage to your flowers, and we apologize for missing that. This gave us the chance to re-examine our entire color selection process and put safeguards in place, so it never happens again. While we had hoped to give you the roof color you wanted, we respect your decision and appreciate your honesty. Your feedback helps us do better.

• 1 out of 5Nichole A2 years ago

  Was overall pretty disappointed with the scheduling and installation of our skylight. It was raining on the morning of our initial installation date (a Wednesday), so I called the office to confirm that we would need to reschedule because I hadn't heard from them that morning. The receptionist said they could reschedule the install for tomorrow (Thursday) instead. When no one showed up 15 minutes past the scheduled time on Thursday I called the office and the receptionist said I was scheduled for Friday even though I was told "tomorrow" when I called on Wednesday. The installation finally happened later in the day on Thursday. They totally missed part of our order (the solar shade) and when I called to get it straightened out they said it would take about a week to order and schedule another day to come back out to install. I waited 13 days and had not heard from anyone. I finally called and magically the shade had "just" arrived. Seems like there are some internal and external communication issues that Pond needs to work out to save customers from having to take multiple days off from work and from having to do all of the followup to make sure the project gets done.

  Reply from the business

  Dear Ms. A- I want to apologize for how your skylight job was handled. I read your review and checked with my team. This was certainly not the experience we want for our customers. Your review is a fair assessment of how things went, and I want to be clear that I am not here to dispute it. Your feedback has been helpful in rooting out some deficiencies in our systems and processes. We have a pretty great process that is designed with a peaceful experience for you at the heart of it. Sometimes you don’t know where your gaps are until life happens and you find your weaknesses. Unfortunately, Production Coordinator Nataly was out sick on the day that you were originally scheduled. Normally, she would have called you early to say we needed to reschedule for weather. What I had not included in our process was a contingency plan for bad weather notifications in the event that the assigned production coordinator is absent. We have now corrected this so that other team members can pick up the projects and run with them easier. Your estimator, David, pointed out that he failed to properly note the solar shades. He had it included in your scope of work, but on our internal material list it was missing. We’ve taken steps to create clarity on these types of accessories, so this won’t happen to another customer. Not that you ever want to be the job where a company learns lessons, but that is the case here. I’m grateful for your honest feedback because it allowed us to get better. I also feel bad that it ruined your experience with us. I really do. Since you seem to be otherwise happy with the work, we'd love an opportunity to work with you again and show you how peaceful our process really can be. If I can ever be of service to you, please contact me directly here: 703-999-4264 patrick@pondroofing.com

• 1 out of 5Nick5 years ago

  Under staffed front office. They wanted to schedule an initial estimate for 6 weeks out.

  Reply from the business

  We appreciate the feedback. It's important to note that this was during the Summer of 2020 during the Covid pandemic. Our office staff can handle plenty, but we had to let some estimating staff go when business died in the Spring and could not get everyone back. Even if we had gotten everyone back, the need for home improvements exploded and most of our peers were booked out just as far for estimates. Especially with how generous the government was with unemployment, hiring new folks has been tough. I don't think that classifies us as "understaffed." We may not have been able to accommodate everyone's expectations for how quickly they could get an estimate, but we were perfectly staffed to handle every customer whose business we earned. We never rush out and hire folks and put our quality in jeopardy. When someone calls in for an estimate they find out right away what our schedule is for a visit and our current lead times for actually performing the work. That way there are no surprises later. I'm sorry our schedule did not work out for you. Hopefully you found someone who was able to take care of your needs in a timely fashion.

• 1 out of 5Ryan Larson5 years ago

  Isn’t currently helping new clients.

• 1 out of 5Viktor Nebrowski6 years ago

  I am just concerned about the attitude of a certain guy that drives Pond Roofing truck (tag POND1)I’ve seen you did something and still lied about it. What else are you capable of? Would you trust a personnel to work in your house when he blatantly lies about something that he has done wrong and which you have witnessed.

  Reply from the business

  Dear Sir, My name is Patrick Readyhough and I am the owner of this company. The man you are speaking of has been with this company 25 years and has always been reliable and honest. We always take responsibility for our actions. Your name is not in our files so I have no record of this man having contact with you. Please contact our office and tell us what you are talking about so that we may look into the situation.

• 2 out of 5Tamarrius Whites6 years ago

  I didnt have my roof done by this company, but my neighbor did. The crew was inconsiderate to my flowers and other property. A guy even stood directly on my flowers. Someone came to take pictures of the damage. I have yet to hear back from anyone. I found five nails on my driveway two days after they lef. I'm fortunate not to have a flat tire.

  Reply from the business

  I'm very sorry this happened to you. I wish you had called our office to let us know so that we could remedy the situation. Since your username does not tell me much about you I have no idea which project you are referring to. I've been trying to figure out who from my company took the photos so that we can figure out where you live and try to fix any damage. Please contact me at 703-573-8000 or send an email to patrickr@pondroofing.com so that we can help.

• gutter replacement57
• thorough inspection47
• new windows39
• siding repair38
• skylight replacement18
• new roof installation16
• seamless process15
• flat roof replacement14
• detailed estimate11
• shingle replacement9

14 more of the 491 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Ada Determan6 hours ago

  Pond Roofing successfully fixed a recurring problem for us. They were responsive, quick to schedule our repair, and took many pictures to show us both the issue and why prior attempts by other companies didn’t work. When I asked about the quality of our “old” roof, they said we didn’t yet need to replace ours and that it had several good years left. I appreciated their honesty and that they didn’t try to upsell me on services. I will be using them for future roofing needs.

  Reply from the business

  Thank you so much, Ada. We really appreciate you taking the time out to share your experience with us. - Pond Roofing Company, Inc

• 5 out of 5Matt Kima day ago

  Great service!

  Reply from the business

  Thank you so much, Matt. We really appreciate you taking the time out to share your experience with us. - Pond Roofing Company, Inc

• 5 out of 5sharon holdena day ago

  I had my siding and gutters replaced. Pond was very thorough and easy to work with. Cameron came out looked over my property. He was patient and thorough but not pushy. Marcus was the project manager- responsive and thorough. But most important the crew led by Eduardo were very hard working and conscientious. I am very happy with their work and that they cleaned up every day when they finished.

  Reply from the business

  Thank you so much, Sharon. We really appreciate you taking the time out to share your experience with us. - Pond Roofing Company, Inc

• 5 out of 5Nancy FatemiEdited a day ago

  Over 15 years ago, we discovered Pond Roofing and the company has been servicing our roof ever since. Initially, we had a puzzling water problem and were particularly grateful to Pond’s experienced roofing expert, Minh, for coming up with the solution. We had solicited other roofers’ advice, but only Minh solved the problem. Ever since then, Minh has provided us with comprehensive inspections that continue to extend the life of the roof. When we put a new roof on our tool shed and more recently contracted for repairs to our home roof, Pond gave us a good price and did a meticulous job.

  Reply from the business

  Thank you so much, Nancy. We really appreciate you taking the time out to share your experience with us. - Pond Roofing Company, Inc

• 5 out of 5Bill Prendergasta day ago

  Cameron and the team did a great job. Everything from inception to completion was handled extremely well and I really appreciate seeing pictures of the project along the way.

  Reply from the business

  Thank you so much, Bill. We really appreciate you taking the time out to share your experience with us. - Pond Roofing Company, Inc

• 5 out of 5Stew Gill4 days ago

  Great response. Great workmanship. I would definitely use again

  Reply from the business

  Thank you so much, Stew. We really appreciate you taking the time out to share your experience with us. - Pond Roofing Company, Inc

• 5 out of 5Patricia Jordan5 days ago

  Pond roofing did an excellent job replacing my roof. They were professional and courteous. They also protected my landscaping and did an excellent cleanup. I did not have to wait long after giving my deposit even though it was the height of the summer season. I recommend them highly.

  Reply from the business

  Thank you so much, Patricia. We really appreciate you taking the time out to share your experience with us. … More

• 5 out of 5Elizabeth Sun6 days ago

  The crew was professional and friendly. Communication was thorough. Work quality is high. The cleanup after work was also great. Thank you all!

  Reply from the business

  Thank you so much, Elizabeth. We really appreciate you taking the time out to share your experience with us. - Pond Roofing Company, Inc

• 5 out of 5John ColemanEdited 3 weeks ago

  After a tree limb blew onto our roof during a violent wind burst, Pond was quick to assess the damage and to schedule repairs. Our roof now looks like new!

  Reply from the business

  Thank you so much, John. We really appreciate you taking the time out to share your experience with us. - Pond Roofing Company, Inc

• 5 out of 5Robert Whyte3 weeks ago

  Very professional and friendly staff. Great job quality.

  Reply from the business

  Thank you so much, Robert. We really appreciate you taking the time out to share your experience with us. - Pond Roofing Company, Inc

• 5 out of 5Lili UEdited 4 weeks ago

  Excellent customer service, and attention to detail. Replaced roof and gutter guards, did a fine job. Top notch service

  Reply from the business

  Thank you so much, Lili. We really appreciate you taking the time out to share your experience with us. - Pond Roofing Company, Inc

• 5 out of 5jack hicksona month ago

  The people at Pond are good people who do good work. I wanted to replace two old steel patio door with a more efficient fiberglass door. Cameon made sure I was getting the right door. Jennifer worked with me to schedule time for precise …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you so much, Jack. We really appreciate you taking the time out to share your experience with us. - Pond Roofing Company, Inc

• 5 out of 5Todd Rakowa month ago

  We needed new windows and decided to go with Pond. Very happy we did. Marcus took final measurements and was here for the installation. Everything went perfectly. Great windows and great installation. Marcus answered all my questions and did a walk through with me at the end. HIGHLY RECOMMEND POND!

  Reply from the business

  Thank you so much, Todd. We really appreciate you taking the time out to share your experience with us. - Pond Roofing Company, Inc

• 5 out of 5Jennifer Hitchcocka month ago

  I had a great experience with Pond Roofing! Maynard was able to look at my roof after a recent storm and provided me pictures he’d taken on the roof and an honest assessment of the damage. He was really helpful and polite. I would highly recommend and use this company again!

  Reply from the business

  Thank you so much, Jennifer. We really appreciate you taking the time out to share your experience with us. - Pond Roofing Company, Inc

Not every roof needs to be replaced. A professional inspection determines whether a repair or replacement is the right solution for your home. Schedule your evaluation today. Pond Roofing - Fairfax, VA4 days agoLearn more

• Licensed

  “…As a fully licensed exterior remodeling company with many…”

• Warranty offered

  “…a contractor can’t back its work with warranty protection, how can you trust in the…”

• Free estimates

  “…Work Contact Us Call Us (703) 573-8000 Free Quote Roofing Gutters Siding Windows Doors…”

• Financing available

  “…Financing options are accessible for qualified projects…”

• Family owned

  “…Pond Roofing has been locally owned and family-operated since 1964. That identity isn't…”

Their site also states: states years in business, states a founding year, mentions the bbb.