Peoria Siding & Window

8 of the 15 one and two-star reviews we hold, most recent first.

• 1 out of 5Patrick Heinza month ago

  Had someone come out to measure our slider and find out if it had to be replaced or if they could just fix the stationary part since the glass was broken. The guy that came out said he would get back to us and we never heard anything from them. I even placed a follow up call and still nothing. If it was something they couldn’t handle or do, all they had to do was tell us that. No way to treat a potential customer and someone who has purchased plenty of windows in the past from them.

  Reply from the business

  Patrick, First, thank you for being a loyal customer of ours over the years! We really do value your past business with us and apologize for the frustration you have experienced regarding your slider. It appears there was a misunderstanding during the assessment and we apologize for the delay in communication as we awaited information to be made available to us. Your sunroom is a 2” wall system from about 20 years ago, given the time since that installation, we would learn it contained now obsolete parts. Unfortunately, the manufacturer no longer makes replacement parts available to us for that stationary glass. Which means that the only option available to resolve this specific issue with the slider is to replacement of that system. We want to make sure everything was clearly explained and understood and have reached out to more personally clarify the situation. Regardless, we do appreciate your feedback. It will help us improve our communication standards. If you have any further concerns or questions, please don't hesitate to call us directly. -The Peoria Siding & Window Team

• 1 out of 5Molly5 months ago

  The woman who answers the phone was rude and terrible maybe she’s having a bad day or what not but definitely not a recommend based on my call. We will look elsewhere it seemed like my call was an inconvenience for her.

  Reply from the business

  Molly, This is certainly not how we wish for any customer of ours to feel after engaging with us. While we all are guilty of having bad days, those should not be felt by someone excited to begin their work with us. We welcome the opportunity to talk more and find out just what happened so that we can improve processes that may have led to that here. At this time, we simply lack the ability to take the information Google shares with us here to link back to our own records. If you are so willing, please send an email to: marketing@prairiehomealliance.com. Please include your contact details and one of our team members will reach out and do their best to make it worth your while! -The Peoria Siding & Window Team

• 1 out of 5Nicole BurkettEdited 7 months ago

  This was by far the worst experience of my life hiring these clowns. I'll start off by saying do not trust these people everything is a lie they want your money and thats it. First day on job they cut my pool wire, there has been many issues, without my permission they even broke a corner of my concrete garage pad that I hired a company to pour only 5 years ago. All weather stripping and joist tape was a must guess what i paid for it but i didnt get it! I have text before any work begun I went kinda back through everything by text so i had it black and white after they tried dropping off wooden railings.They tried to rip me off on the vinyl railings that was another must, the porch not being wide enough that was another must, everything that i said was a must they tried or did take that from me. The porch they built is smaller then what I asked for. One railing is not up to code a toddler can go right through the railing and fall in pictures is the measurementsof gaps. There are stairs not to code some measurements 8". I went out every night after work with a head lamp to clean up there mess. They piled all there dirt up against my pool and refused to remove it i had to crawl under and dig dirt and mud laying on my chest mind you im 50 years old (getting a little old for that) They was drinking on job after my neighbor gave them alcohol without my permission. They damaged cut my pool cover. There are so many issues to go on about i dont have time right now. I am in process of filing a report with the BBB. Yesterday they came to house and wow I have never in my life seen or heard contractors act like this they was accusing me of stealing lumber, calling us liars they made my fiance start crying then wouldn't stop after she told them to stop. They ended up getting so out of control they quit the job and they are not even done with the porch there is still no railings on balcony knowing I have a autistic child in the house this is a very dangerous thing to do to us

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Nicole - We take all customer feedback seriously, but we refuse to meet vitriol with anger of our own. We operate this business—and our lives—guided by a total commitment to integrity and honesty. With five decades of successful experience in this community, we have learned the stark difference that exists between a legitimate grievance and a complete fabrication. We hold ourselves to a standard of total truthfulness, one that we know this account sadly lacks. To be clear, we tirelessly work in a good and faithful way to resolve any customer issue, just as we attempted to do here. However, we will absolutely defend our employees against vicious character attacks, especially those that utilize baseless accusations and fictional evidence. Our records tell the complete story of this project—a story which disproves the claims presented above. As such, we stand firm in the truth we hold. We will not be swayed by false testimony, no matter how aggressively nor how public it may be presented. As you have requested, we will work to resolve this through the channels you have selected. Regardless, we wish you peace. Though we very much understand it can escape all of us at times. -The Peoria Siding & Window Team

• 1 out of 5Ali Ca year ago

  Go somewhere else. Terrible follow up after a few mistakes by their installer. Repeatedly said they would call us to get issue fixed and never called. We had to call them several times, and then front desk staff was rude when we expressed …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  We're very disappointed to learn of this interaction! It is definitely not representative of training or our reputation that has been built over nearly 50 years in business. We are still here to assist and make this right! We do need additional information as "Ali C" simply isn't enough to go off of for our records here to be able to audit. If you can, please email us at: marketing@peoriasiding.com. I will be sure to get your information in front of the right people here! -The Peoria Siding & Window Team

• 1 out of 5Maya Mahue2 years ago

  These people have WAY too much business. I called 4 times about a $4000 door (which was steep even though it was on sale) that i gave a $1500 deposit on 3 months ago and nobody called me back until I demanded a refund and threatened to file a consumer complaint with BBB. Then someone called me back with a condescending tone saying they could schedule installation in 2 weeks. No apology or acknowledgment that it was WAY late. Don’t give these guys any business.

• 1 out of 5Christie Keller3 years ago

  I went with this company because of the warranty. But what good is a warranty if it is not honored. They installed a defective sliding glass door a couple of years ago and the issue has still not been resolved. The glass door is an eye …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Christie - we're truly sorry to hear about your experience! We certainly strive for a far better customer experience than the one you described here. We did locate your information and we have escalated this to appropriate individuals internally. One of our team members will be in touch with you about your issue! While we strive to always provide a 5 star experience to our customers, all feedback is essential to improving.

• 1 out of 5Diane C3 years ago

  Had the company come give me an estimate which was out of line. No breakdown on estimate which took 3 weeks to get after calling to check on where the estimate was. Based on my experience I would not recommend.

  Reply from the business

  Diane - We're truly sorry to hear of your experience! We certainly train and strive for far better than what you describe here. Please understand, we take all of these matters very seriously and work to resolve them to the best of our ability. This instance is no different. In searching our database, I could not find your project with the information Google allows us. We'd truly appreciate it if you'd be willing to give our office a call so we can fully audit this. Our number is (309) 699-9517. You can ask directly for Derek and I will get our team to look into this. -The Peoria Siding & Window Team

• 1 out of 5Charles Brown3 years ago

  They cancelled appt at our home and never rescheduled as promised. Also never contacted us as promised with prices. Poor professionalism.

  Reply from the business

  Charlie - First, we're truly sorry to hear of your experience and we certainly train for far better interactions than what you describe here! In our initial search, we were not able to turn up a record for this appointment. In no way does that insinuate you are lying! We are merely concerned it could be an unknown issue that occurred with our system. Would you be willing to give us a call? (309) 699-9517. You can ask for marketing and we will be very happy to look into this for you!

• personable staff7
• efficient staff6
• new windows5
• roof replacement4
• hardworking crew4
• siding replacement4
• hail storm damage4
• informative staff3
• detailed estimate2
• prompt issue resolution2

14 more of the 171 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Justin Rolleta day ago

  Craig was great to work with! We are so excited for our new roof!

• 5 out of 5Lana Stenersona day ago

  Craig answered all our questions and we are excited for our project!

• 4 out of 5Joseph N2 days ago

  Re sided a house that had wrap underneath from this company. Best guess is 1997. Either way good quality work only replacing due to age.

  Reply from the business

  Joseph, This is perhaps the coolest 4 star review we may ever read and we definitely appreciate that you took the time to leave it! Getting 29 years out of your original exterior is a testament to the quality of the installation but also how you cared for your home. Some nerdy industry facts: Vinyl siding manufactured in the late 90s did not have the more advanced UV-resistant coatings or thick profiles of today's premium offerings that we now install. Having a 1997 installation continue to look good and function properly means it was a great product for its time! Also, if this years weather locally is any tell at all, we don't exactly live in what would be defined as a 'mild climate'. Most companies that push 25 year longevity highlight under "normal conditions." Simply, we've take a beating by mother nature in the midwest and continually experience the extremes of every season. The natural freeze and thaw cycle causes expansion and contraction, and installed wrong, will create chaos by letting moisture in. It is just so very cool to hear from a homeowner that got maximum ROI before replacement! We really hope you get the same performance out of your new siding, regardless if that was us or anyone else. Thanks for sharing! -The Peoria Siding & Window Team

• 5 out of 5BarbEdited 5 days ago

  UPDATE!! We had our doors replaced with them. The installers were professional and kept their worksites clean. We have an old house and due to some settling our front door became hard to open and shut. NOAH came out and was able to adjust it for us and now it's working beautifully. He was efficient and quick, extremely polite and explained everything he was doing. We love our new doors!! Susan was great to work with. She explained everything to us making sure we understood and had no questions. She showed us all our choices and made sure we were happy with them all. We aren't quite ready to have the job done but when we are we will definitely ask for Susan to be our sales person. She was very informative and helpful. She represented Peoria Siding very professionally.

  Reply from the business

  Barb, What kind words about Susan! It is awesome to hear. She has been helping homeowners out for years and brings that experience and care to each interaction. When the time is right, she will be the one to help! If you need anything at all in the interim or have future questions, just reach out. We're here to help you, just as is the standard for all Prairie Home Alliance member companies.

• 5 out of 5Tina Williams2 weeks ago

  We could not be more pleased with the new sliding glass door! It’s beautiful, it slides open and closed smoothly and with only the strength of 2 fingers, as promised. Craig is a dream to work with. He understood what we needed, and he delivered on all of his promises. 10/10 would recommend!!

  Reply from the business

  Tina, We're so happy you're happy with your new sliding glass door and that you gave your recommendation here publicly to others. Craig really does his best to make sure our customers vision comes to life and that they get what they wanted through their install. Should you need anything at all from us or our team moving forward, do not hesitate to reach out! We're here to help! -The Peoria Siding & Window Team

• 3 out of 5Leah NewellEdited a month ago

  Craig was great to work with answered all our questions and designed exactly what we were looking for. We can’t wait for our new sunroom this spring! ! Edit Unfortunately other situations with the company has made us wonder if we chose the right company to work with. It’s been 7 weeks No one has responded with a quote due to storm damage we received. No communications from company. Disappointing especially since we thought we had done our research and thought we found a company we could trust.

  Reply from the business

  Leah, Thanks for the kind words about Craig and your upcoming sunroom project! We can't wait to get it completed so you can get years of enjoyment from this new space! We greatly look forward to adding you to our growing list of satisfied customers, one still growing after 5 decades here in Central Illinois. If you need anything at all during this process, please do not hesitate to reach out. Craig and our team are here to help! -The Peoria Siding & Window Team

• 5 out of 5Kristen Krogmeier3 months ago

  Came out immediately, on time, and gave an incredibly detailed comprehensive estimate so we knew exactly what our options were.

  Reply from the business

  Kristen, We are very happy to hear that you had a great estimate process! Our salespeople are here as advisors to the home. Even if you should not choose us, we want to leave you armed with the information to make the best decision for you and your family. We hope we have the opportunity to work with you in the future, but really do appreciate your time to leave us a review. It means a lot! -The Peoria Siding & Window Team

• 5 out of 5Tamara Parker4 months ago

  Craig was super awesome! Very detailed in his presentation. Can't wait to see how my project comes out!

  Reply from the business

  Tamara, Thanks for sharing your experience with Craig. We think he is great and it is always wonderful to hear our customers tell us that as well! We're excited you chose Peoria Siding for your needs and can't wait to deliver an awesome project result for you. If you should need anything at all through your home improvement journey, just let us know! We're here to help as all of our members of Prairie Home Alliance are. -The Peoria Siding & Window Team

• 5 out of 5Penny Prichard5 months ago

  We just had an appointment with Susan Williams about our new windows. I can start by saying that if every company had a representative like this person they would only benefit. Susan was courteous, knowledgeable, and helpful in every way. …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Penny, What a privilege it is to have customers like you and your husband that are willing to take time to leave a review! It means a lot to us that you both thought so highly of your time with Susan. We think she is fantastic, but it is awesome to hear two separate accounts from the same home proclaiming that! We appreciate your time to leave a review and can't wait to help you out. If you need anything at all, Peoria Siding as well as our other Prairie Home Alliance companies are here to help you out! -The Peoria Siding & Window Team

• 5 out of 5jas5 months ago

  Susan was extremely educated and professional throughout the entire sale. Her overview and pitch was clear, detailed, and very well put together. She took the time to explain all of our options for our new windows and doors. She made sure …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thanks for taking the time to let us know about your experience with Susan. She is really a gem here and does so much for our customers. Everything you describe is what we hope our salespersons do with our homeowners every single day. If you need anything at all, please don't hesitate to reach out! We're always here to help, as are the other Prairie Home Alliance members for anything home improvement related. -The Peoria Siding & Window Team

• 5 out of 5Frances Tevoert5 months ago

  Tom and Brandon did a excelent job installing my windows They showed me how to work them were friendly, professional, hard working, and cleaned up the mess

  Reply from the business

  Frances, Thanks so much for taking the time to leave us a review! We're glad you had such a fantastic in-home experience with Tom & Brandon that you would be willing to take the time to leave us a review. If you need anything at all moving forward, we're here to help! Just as our other Prairie Home Alliance companies are for your home improvement needs! Thanks again! -The Peoria Siding & Window Team

• 5 out of 5Zyonna Williams5 months ago

  Susan was very knowledgeable. Her presentation was impeccable. She did a great follow up throughout the whole process. I would definitely recommend Peoria Siding to all my friends and family!

  Reply from the business

  Zyonna, Thanks for taking the time to leave us a review! It means a lot to Susan and us that you would share that experience. If you need anything at all, we're always here to help. Just as all our Prairie Home Alliance companies are. We greatly appreciate your business and your trust! If you need anything, please just ask. -The Peoria Siding & Window Team

• 5 out of 5Ben Prichard5 months ago

  Susan Williams was really great. Answered all our questions in detail. Showed and demonstrated the product with excellent knowledge. Gave us needed information regarding timeframes and made the signing process simple and easy. Ben Prichard

  Reply from the business

  Ben, We appreciate you taking the time to leave us a review here and let us know about the great work Susan is doing in the home! We think she is fantastic and know her experience goes a long way to help customers come up with the best solution. If you need anything at all during this process, we're here to help! We can't wait to add you to our list of very happy homeowners with Peoria Siding & Window and our other Prairie Home Alliance companies. -The Peoria Siding & Window Team

• 5 out of 5Heather Pegg5 months ago

  Craig was extremely personable, efficient and knowledgeable. I appreciate the time he took to explore options and aid in decision making!

  Reply from the business

  Heather, Thanks for taking the time to let us know about your time with Craig! He's really one of the best at educating homeowners on their project and options. We are always glad to help and hope you think of our team here if your needs change moving forward! -The Peoria Siding & Window Team

***Peoria Siding and Window is growing and looking for window and door installers!*** For nearly 50 years, Peoria Siding & Window has remained a premier installer of windows and doors across Central Illinois. We look to grow on our existing legacy with a quality team member experienced in window and door installation. We offer a competitive salary and benefits package, along with the chance to work on fantastic projects in the Peoria area. Don't miss out on joining an award-winning home improvement team and apply today at PeoriaShttp://iding.com/careers -- #PeoriaSidingAndWindow #PrairieHomeAlliance #jobopening #windowinstaller #doorinstaller #employment3 days ago

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• Mentions the BBB

  “…awarded various other awards from the Better Business Bureau Torch Awards, to WEEK-TV…”