Roofing contractor
New Heights Roofing
2818 N Sullivan Rd Suite 100-1031, Spokane Valley, WA 99216
- Google average
- 4.9
- Ratings counted
- 57
- One and two star
- 0 of 57(0%)
- Washington median
- 2.1%
The first three are Google’s own figures for New Heights Roofing, read on 24 September 2026; the share is of every rating Google has counted, not of the review texts on this page. The median is ours — the middle figure among the Washington roofers we list with enough ratings to compare.
Rating breakdown
| 5 | 53 | 93% | |
|---|---|---|---|
| 4 | 4 | 7% | |
| 3 | 0 | 0% | |
| 2 | 0 | 0% | |
| 1 | 0 | 0% |
Lower than most — the typical roofer in Washington sits at 2.1%. A higher share is a reason to read the critical reviews below, not a verdict.
The critical reviews
The one and two-star reviews, first. These are what a star average hides, and they are the reason this page exists.
We hold no one or two-star review text for New Heights Roofing. That is not the same as there being none — it means our capture did not reach any. The rating breakdown above is Google’s own count and is the number to go on.
What reviewers keep mentioning
Topics Google extracted from this business’s reviews, with how many mention each. These are words that appeared in reviews, which is not the same as a service the business sells.
- roof replacement12
- thorough inspection10
- cost8
- new gutters5
- competent staff4
- mess cleanup3
- repair speed3
- lifetime warranty2
- respectful crew2
- thorough explanation2
Other reviews we hold
14 more of the 55 reviews we hold text for, most recent first. We do not hold every review Google has.
- 5 out of 5Blake Folden2 weeks ago
New Heights Roofing is an outstanding company to work with. Mark is a consummate professional. His marketing materials are impressive and true, as advertised. He uses top-grade materials and his install teams are superb. Mark communicated with me several times during the install and follow-up process; he really cares about providing exceptional service to his customers. I’ve had multiple neighbors and passersby’s stop to tell me how great the roof looks! It’s backed by a 50 year warranty, too! I’m a very happy camper 😉
Reply from the business
Thank you so much for your incredible review! We truly appreciate you taking the time to share your experience. We're thrilled to hear that Mark provided the level of communication, professionalism, and service we strive for on every project. It's also great to know our installation team delivered a roof you're proud of. There's nothing better than hearing that your neighbors and even people passing by have noticed how great it looks! Thank you for trusting New Heights Roofing with your home. We hope you enjoy the peace of mind that comes with your new roof and its 50-year warranty for many years to come.
- 5 out of 5G Duba-yaEdited 3 weeks ago
Professional and friendly. Good communication from the initial inspection, estimate, timeline for repairs, and the final installation. We are very satisfied with the work.
Reply from the business
Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with New Heights Roofing. Our team takes pride in providing professional and friendly service, and it's wonderful to know that our communication and quality of work met your expectations. We appreciate your support.
- 4 out of 5Richard Lockerta month ago
Our re-roofing job was done with speed, quality products, and professional work. I would give this part of the job a 10. However, grading affordability and value for the job I would give this portion a 7.5.
Reply from the business
Thank you for taking the time to share your experience and for your honest feedback. We're thrilled to hear you were happy with the quality of the workmanship, the materials, and the efficiency of your re-roofing project. Earning a 10 in those areas means a great deal to our team. We also appreciate your comments regarding affordability and value. We understand that a new roof is a significant investment, and we strive to provide lasting value through high-quality materials, skilled craftsmanship, dependable service and long warranties. Your feedback helps us continue to improve, and we're grateful you chose New Heights Roofing for your project. Best Regards
- 5 out of 5Tony Ellerda month ago
They showed up on time and quickly repaired the problem (flashing around chimney had come loose). We would definitely hire them again.
Reply from the business
Thank you for taking the time to leave us a review! We're glad our team was able to arrive on time and quickly address the flashing issue around your chimney. Prompt, quality repairs and clear communication are important to us, and we're happy to hear you had a positive experience with our team.
- 5 out of 5T & D Early2 months ago
New Heights did a wonderful job on our house roof! Our Sales Rep, Rustin, explained everything very well to start with and made smart recommendations based on our needs. When it came time to do the roof, Alex and the crew showed up on time …
Google cut this review short. The full text is on their Google profile.
Reply from the business
Thank you so much for your wonderful feedback! We're thrilled that you had a positive experience with New Heights Roofing. It's great to know that Rustin's recommendations, Alex's efficiency, and the team's communication made the roofing process smooth for you. We're also glad we could uncover the issue with your shed's roof vents. Your satisfaction is our priority, and we appreciate the opportunity to work on your home. Enjoy your new roof, and don't hesitate to reach out if you need anything in the future!
- 5 out of 5Melody Stubbs2 months ago
Replacing your roof can be a daunting experience. The estimates, the product choices, the cost. Glad I found New Heights Roofing to walk me through the project. A company that actually does what they say they will do. From start to completion the entire experience was great.
Reply from the business
Thank you so much for your wonderful feedback, Melody! We're thrilled to hear that you had a great experience with New Heights Roofing. Our team is dedicated to making the roof replacement process as smooth as possible, and it's fantastic to know that we could guide you through it successfully. If you ever need assistance in the future, don’t hesitate to reach out!
- 5 out of 5Rob Saty3 months ago
Super professional and efficient all around. I appreciated everyone involved in designing the gutter layout and installing the day they said they would. I’d recommend New Heights to anyone looking for new gutters.
Reply from the business
Thank you so much for your wonderful review, Rob! We truly appreciate your kind words about our team's professionalism and efficiency. It means a lot to us that you had a positive experience with the gutter design and installation. Your recommendation is the highest compliment we could receive, and we look forward to assisting you and others in the future. Thanks again for choosing New Heights Roofing!
- 5 out of 5Derek Sumpter3 months ago
Chris did an awesome job helping us out with working with our insurance and getting us a good deal on the roof we wanted. Alex and the crew was very responsive and did quick and very excellent work. Would 10/10 recommend to anyone who needs any roof repairs or projects.
Reply from the business
Thank you so much for your fantastic review, Derek! We're thrilled to hear that Chris and the team provided you with excellent service and a great deal on your roof repairs. At New Heights Roofing, we strive to make the process as smooth as possible, and it's wonderful to know that our efforts are appreciated. We truly appreciate your recommendation and look forward to serving you again in the future!
- 5 out of 5Tyson Henry3 months ago
Rustin was a true pleasure to work with. He listened to our concerns, formulated a repair plan and with the help of Alex and team, had us scheduled and repaired in a matter of days. Thank you to the entire New Heights team!
Reply from the business
Thank you so much for your kind words, Tyson! We're thrilled to hear that Rustin, Alex, and the team provided you with excellent service and a swift roof repair. At New Heights Roofing, we strive to make home ownership easier and less stressful, and it’s wonderful to know we met your expectations. We appreciate your support and look forward to assisting you in the future!
- 5 out of 5Roy Antley4 months ago
NHR was great to work with ... always prompt and communicative throughout our project. Highly recommended!
Reply from the business
Thank you so much for the kind words and recommendation! We’re glad to hear you had a great experience working with our team and that our communication and responsiveness stood out throughout your project. We truly appreciate your support and the opportunity to work with you.
- 5 out of 5Nancy Tibbits4 months ago
Crew was very professional and courteous. Respectful to both myself and neighbors.
Reply from the business
Thank you so much for your kind words, Nancy! We appreciate your recognition of our team's professionalism and courtesy. At New Heights Roofing, we strive to provide excellent service not only to our clients but also to the surrounding community. We're thrilled to hear that your experience reflected our commitment to respect and quality. If you need anything in the future, feel free to reach out!
- 5 out of 5terry svir5 months ago
excelent service the roof was completely redone in one day it was inspected and we got lifetime repair and service
Reply from the business
Thank you, Terry, for your kind review! Completing your roof in just one day is something we take great pride in. Your satisfaction is our top priority, and we appreciate you taking the time to share your feedback. If you need anything in the future, feel free to reach out!
- 5 out of 5Susannah Klotz6 months ago
Brandon and Alex listened attentively to us, paying attention to the work being done and taking note of any issues that arose. Their communication was really appreciated!
Reply from the business
Thank you so much for the great feedback! We’re glad to hear that Brandon and Alex took the time to really listen throughout the project. Clear communication and attention to detail are so important to us, and we’re happy that came through in your experience. We truly appreciate you trusting us with your project. Best Regards
- 5 out of 5Michelle Keon6 months ago
Reviewed the roof and chimney, took pictures to show the issue and fixed the whole chimney and updated the roof in that area to eliminate the leak.
Reply from the business
Thank you, Michelle, for your wonderful review! We're thrilled to hear that our team at New Heights Roofing was able to address the issue with your chimney and roof effectively. Your satisfaction is our top priority, and we appreciate your trust in our services. If you need any further assistance, please feel free to reach out!
The latest post from this business
Posted by New Heights Roofing to their own Google profile 3 months ago. Their words, not ours.
A roof inspection is an important step in understanding the condition of your home’s roofing system and identifying potential issues before they lead to larger problems. Many roofing concerns develop over time, and regular evaluations can help homeowners stay ahead of costly repairs. In Post Falls, ID, roofs experience changing weather conditions, including rain, snow, wind, and seasonal temperature fluctuations. These elements can contribute to wear, damaged materials, leaks, and other concerns that may not always be visible from the ground. A professional inspection can help uncover issues and provide a clearer picture of your roof’s overall condition. A thorough roof inspection allows homeowners to make informed decisions about maintenance, repairs, or future replacement needs. An experienced roofing team can evaluate key areas of your roof, explain any findings, and recommend the appropriate next steps based on your home’s needs. Staying proactive with roof care can help protect your home and extend the life of your roofing system. If you need a roof inspection in Post Falls, New Heights Roofing can help assess your roof and provide expert guidance. Contact our team to learn more or schedule an inspection.11 hours ago
Other roofers in Spokane Valley
Ranked by how many ratings Google has counted.
| Roofing contractor | Google average | Ratings counted | One and two star | Contact |
|---|---|---|---|---|
| Apex Roofingroof replacement, new gutters, thorough inspection4.9392 ratings0.5% one and two star(509) 779-6774 | 4.9 | 392 | 0.5%2 of 392 | (509) 779-6774 |
| Palmer Constructionroof replacement, insurance coverage, insurance claim assistance4.6192 ratings8.3% one and two star(509) 607-2487 | 4.6 | 192 | 8.3%16 of 192 | (509) 607-2487 |
| Arrow Point Roofingroof replacement, competitive pricing, roof care4.997 ratings2.1% one and two star(509) 509-0435 | 4.9 | 97 | 2.1%2 of 97 | (509) 509-0435 |
| Glacier Roofing & Exteriorsinsurance claims, respectful crew, wind damage repair4.996 ratings3.1% one and two star(509) 420-5663 | 4.9 | 96 | 3.1%3 of 96 | (509) 420-5663 |
| Flattop Roofing Incpricing, attention to detail, job quality4.432 ratings12.5% one and two star(509) 624-7424 | 4.4 | 32 | 12.5%4 of 32 | (509) 624-7424 |
| Right First Roofing & Constructionpromptness, attention to detail, competent workers4.931 ratings3.2% one and two star(509) 464-9571 | 4.9 | 31 | 3.2%1 of 31 | (509) 464-9571 |
Where this page comes from
Every figure above is Google’s, captured on 24 September 2026. The star average and the 57 ratings behind it are counted by Google across all of its reviews. The review text on this page is a sample — we hold 57, of which 55 have any text — and it is not everything Google shows.
Roof Warden does not verify licenses, bonds, insurance or workers’ compensation cover, and nothing on this page should be read as though we had. Confirm those directly with the contractor and with your state or provincial licensing body before you hire anyone.