Arrow Point Roofing

All 2 of the one and two-star reviews we hold for Arrow Point Roofing, most recent first.

• 1 out of 5Lamont Mappa year ago

  BEWARE!!! This company left trash in my backyard after the job, and all the shingles are lifting. They threatened to void my warranty if I hired a neutral 3rd party to inspect their work. So far I've filed a BBB complaint, and a General consumer complaint with the Washington State Attorney General. Now they're forcing me to file a harassment case at the county courthouse for refusing to cease harassment of my wife, who wants to stay out of this. You've been warned.

  Reply from the business

  EDIT: *Lamont sent us an email requesting a $1,000 discount on his roof replacement in exchange to remove all his negative reviews. Google doesn’t allow us to upload the screenshot but you can check it out on our Facebook page recommendations* Hi Lamont, first and foremost, I still do not understand why a "Team Lead" for Dabella (a roofing company here in Spokane) would hire anyone except the company they work for to do a roofing project at their home. We both agreed to allow the shingles to settle for a day or two. If they did not seal, we would send someone out to hand seal all of the shingles. The shingles did not seal in those two days so we sent one of our guys out there to hand seal all of them. That has been completed yet you are still not wanting to pay for the job. You stated in an email "After these repairs are made, we are more than happy to pay the remaining balance." As of today, the day you posted this review, we have agreed to have a third party go out there and provide an inspection report. The only things we have requested with that is a contractor's license number to ensure it is a professional who is looking at it as well as to ensure it is truly a third party and not someone from the company you work for. It is very concerning to me that you have gone to the lengths of writing a 1-star review on google, filing a complaint with the Washington State Attorney General, and now submitting a BBB complaint already. Like stated previously, TODAY we agreed to the third party inspection and to make any reasonable repairs. All of this gives me the impression that you are more concerned with tarnishing my company's reputation versus the roofing project itself. We have done a quality install of the roof and even went beyond our quoted scope of work to hand seal all of the shingles like you requested. We did that in the hopes of being able to turn a bad situation into a better one. Now our reputation on multiple platforms is being damaged by a competitors

• 1 out of 5shaun halversona year ago

  Worst insulation I have ever seen. Gutters were unlevel. Installation caused potential leaks. I had an expert come out here and developed a 20 point list of problems with the installation.

  Reply from the business

  We are 15% completed with the gutter job at your home. We are attempting to meet with you to discuss the “problems” that will more than likely be taken care of before we finish the job.

• roof replacement15
• competitive pricing8
• roof care5
• efficient crew4
• timely completion4
• fast scheduling3
• quality roofing job3
• capable staff3
• clean work area2
• second opinion2

14 more of the 90 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Brian Hurd10 hours ago

  I had a great experience! I met Matt when he was giving a roof quote and after finding out that my mother in law didn't need a roof I found out he does decks. I had him do a deck at a rental we had an I would highly recommend him!

  Reply from the business

  Thanks Brian, we're so glad you had a great experience. We're happy Matt could help with the deck at your rental and really appreciate your recommendation. Please keep us in mind for any future projects or referrals.

• 5 out of 5Carolyna day ago

  Matt Anthony and the crew were great they were fast ,efficient from beginning to end cleaned up when the roof was complete. Looks great we couldn't be any happier with the new roof . Would recommend this company.

  Reply from the business

  Thank you so much for the kind review, Carolyn! We're thrilled Matt, Anthony, and the crew were fast, efficient, and left your property clean. It means a lot that you're so happy with the new roof and would recommend us. If you need anything in the future, please don't hesitate to reach out.

• 5 out of 5Bob Thompsona week ago

  Start to finish very professionally done. Thanks

  Reply from the business

  Thank you for the kind words and 5-star review. We truly appreciate you taking the time to share your experience.

• 5 out of 5Amanda Rabbitt3 weeks ago

  Matt is super on top on things and very helpful. The crew came and from start to finish were done in a day 🎉 …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for the wonderful feedback and for recognizing Matt and the crew. We’re grateful you had such a smooth experience from start to finish.

• 5 out of 5Urzika Family3 weeks ago

  Good job. !!!

  Reply from the business

  Thank you for your kind words and 5-star rating. We truly appreciate your support.

• 5 out of 5Stefanie Andersona month ago

  When I first inquired about getting a quote, the callback was immediate and they got me on the schedule quickly. Matt was very personable and the quote was excellent! They completed the job before my specified timeframe and the workers were …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for sharing your experience and for trusting us with your roofing project. We’re grateful for your kind words about the quick communication, scheduling, and workmanship, and we appreciate the opportunity to help with future properties.

• 5 out of 5EMCa month ago

  My 34-year old garage roof was in a pitiful state. It was growing moss, had begun to leak inside and the rain gutters were falling off. It was a mess. I decided this was the year to do something about it. …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for taking the time to share such thoughtful feedback and for trusting Arrow Point Roofing with your garage roof and gutters. We’re grateful for your recommendation and glad the work, value, and finished result met your expectations.

• 5 out of 5Erika Jonesa month ago

  I discovered I needed a new roof after someone came out to clean my gutters. My gutters were clogged with decomposing granules from my 23 year old shingles. I got several quotes and ended up choosing Artow Point! Matt came out to my home …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for choosing Arrow Point Roofing and for sharing such a thoughtful review. We’re grateful to hear the process, pricing, efficiency, and craftsmanship left you so pleased.

• 5 out of 5Michele Siedenburga month ago

  Good job. Friendly and helpful. The individual who installed my skylights really impressed me. The team on the roof were respectful and did a good job.

  Reply from the business

  Thank you for the kind review; we’re grateful to hear our team was friendly, helpful, and respectful throughout the skylight installation. We appreciate you choosing Arrow Point Roofing and taking the time to share your experience.

• 5 out of 5Martin Faulksa month ago

  Quick and professional service. I would highly recommend!

  Reply from the business

  Thank you for the wonderful review and recommendation. We truly appreciate your support and are grateful you had a positive experience.

• 5 out of 5Ginger Swishera month ago

  Mattt came out to my place at the time we agreed upon. He was absolutely great. He gave me valuable information about my roof and even I formed me that a new roof wasn't necessary at this time. Haven't seen this amt of professionalism in forever. I have already recommended them to a friend! Thank you! I will be using you in the future for sure.

  Reply from the business

  Thank you for sharing such kind feedback and for recommending us to a friend. We’re grateful you appreciated the professionalism, honesty, and helpful information, and we look forward to helping whenever you need Arrow Point Roofing in the future.

• 5 out of 5Boreda month ago

  Excellent service and very helpful. The Two employees I met Kaden & Reece were very friendly and capable. Highly recommend.

  Reply from the business

  Thank you for the wonderful recommendation and kind words about our team. We truly appreciate you taking the time to share your experience with Arrow Point Roofing.

• 5 out of 5Shane Dickensa month ago

  William and his crew were amazing. Their communication was excellent. They showed up when they said they would and completed the job for the price they quoted me. What more can you ask

  Reply from the business

  Thank you, Shane, for the kind words and for trusting Arrow Point Roofing. We’re grateful to hear William and the crew communicated well and delivered as promised.

• 5 out of 5Cesar Cortes2 months ago

  After another company came out and quoted me 35-50K! For my little 1300 SQFT home and garage, I called this company up for a second opinion/quote and Matt came out and told me I have at least 8-10 years left on my roof and told me what to look for as the years go by. Super honest and straight to the point man.

  Reply from the business

  Thank you for sharing your experience and for giving us the opportunity to provide a second opinion. We’re grateful you appreciated Matt’s honesty and straightforward guidance.

August is the ideal month to inspect your roof in Spokane. Our quick checklist helps you find loose shingles, clogged gutters, damaged flashing, and early signs of leaks before autumn rains. Prepare now to avoid costly repairs later.2 days agoLearn more

• Licensed

  “…Point Roofing & Gutters is fully licensed, bonded and insured. LICENSED BONDED…”

• Insured

  “…LICENSED BONDED INSURED Contractor…”

• Free estimates

  “…Siding Other Short answer Get my Free Estimate Cheney Liberty Lake Spokane Spokane…”

Their site also states: bonded.