Mr. Roof Cincinnati

All 4 of the one and two-star reviews we hold for Mr. Roof Cincinnati, most recent first.

• 1 out of 5Kathleen Mullins3 weeks ago

  We had a salesman out to the house that provided us the quote. We signed the agreement before the price increase and secured financing. They came out and left without completing the work. They increased the quote by an extra $17,000 based on what Google said the average cost of a roof is in my area. Discounts advertised were not honored and the price before the increase were not honored. I have learned any company that uses a Salesperson increases cost by up to 50% because they are choosing their commission. I will never recommend Mr Roof based on my experience.

  Reply from the business

  I understand your frustration, Kathleen, and I sincerely apologize for the experience you had with the quote and the pricing changes. It's important to us that our customers feel valued and that all promises made are upheld. Your feedback is crucial, and I appreciate you sharing your concerns. If you'd like to discuss this further, please feel free to reach out via text or call for assistance.

• 1 out of 5Chris Reisenberg (canonshotpro)Edited 8 months ago

  Whole roof replacement. Cost $13k The roof looks decent but we definitely would not use them in the future after …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for taking the time to share your feedback. We’re sorry to hear that aspects of your project didn’t meet your expectations. While we’re glad some issues were addressed during and after installation, it’s clear we fell short in providing the smooth experience we aim for. Your comments have been reviewed with our production and management teams to ensure better communication and attention to detail moving forward. Our project manager will be reaching out to confirm that all remaining concerns have been resolved.

• 1 out of 5Chris Reisenberg (canonshotpro)Edited 9 months ago

  Whole roof replacement. Cost $13k The roof looks decent but we definitely would not use them in the future after our experience. The sales experience was great however the production did not match. 1. Never met the project manager until there was an issue. A crew not in a uniform or in company marked vehicles just showed up knocking on the door. 2. Flashing work looked as if a first timer did it. They agreed and came out to redo the flashing. 3. The bay windows shingles are not sitting flat and they ignored that. 4. There was a piece of flashing installed by a pest removal company above our covered porch and was removed by the roofers but not replaced. They sent someone to repair it and they ran short by about 5 feet and we never heard from them regarding coming out to finished and they never came back. 5. They left an absolute mess in the attic. Saw dust and chunks of wood everywhere including our storage space and all over the insulation. Absolutely no attempt to clean up the mess. 6. We asked that they not use tarps on our extensive landscape and they agreed wood would be best. They used tarps anyways even though it was 90 degrees out. Update as of 11/18/25 They did reach out saying that they would resolve the issues however after three weeks they have not scheduled us, been out to the house or returned our messages. I was more than willing to update our review and was hoping they would be responsible and take care of the issues. Now that they let the back wall remain unsealed we now have to have Propestman come back out and reseal their original work the roofers removed at our cost because mice are coming in that opening so we'll also have to bait and pay for that as well. They definitely won't be earning my business again.

  Reply from the business

  Thank you for taking the time to share your feedback. We’re sorry to hear that aspects of your project didn’t meet your expectations. While we’re glad some issues were addressed during and after installation, it’s clear we fell short in providing the smooth experience we aim for. Your comments have been reviewed with our production and management teams to ensure better communication and attention to detail moving forward. Our project manager will be reaching out to confirm that all remaining concerns have been resolved.

• 2 out of 5Sam Stanleya year ago

  What Went Well: My wife and I recently had our roof and gutters replaced. The initial sales …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for sharing your experience, Sam. I appreciate your kind words about our initial sales process and the office administrator's support, but I’m sorry to hear about the issues you faced with the installation and communication afterward. It's clear we fell short in delivering the quality you expected, and I understand how frustrating that must have been for you. Your feedback is invaluable, and I encourage you to reach out to us directly via text or call so we can address your concerns further and work towards a resolution.

• warranty40
• answering questions35
• siding repair20
• courteous staff16
• flashing work10
• shingle repair4
• leaking roof3
• debris cleanup3
• plywood replacement2
• no leaks2

2 more of the 6 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Shonya Threatts11 months ago

  Great customer service from start to finish! Love the roof choices and especially the one we chose. Appreciate the sales rep, Victor, discussing concerns with the claims adjustor's "original plan." Upon his willingness to lobby for what we …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you, Shonya, for your fantastic feedback! We're so glad to hear you loved your roof choices and that Victor and Doug provided the support you needed throughout the process. Our installation team works hard, and it's wonderful to know their efforts made a difference. Your recommendation means a lot to us!

• 5 out of 5Jan Ba year ago

  Mr Roof arrived on time and got to business. It was a hot humid day and we did get a downpour in the middle of the installation. However, they covered up the roof, waited it out, and completed the roof that day. I love it! My neighbors have high praise for the quality and look of the roof. Afterwards, they cleaned up, removed any errant nails, and other materials. I will definitely recommend them to friends and family when they need a new roof!

  Reply from the business

  Thank you, Jan! We're so glad to hear you love your new roof and that your neighbors are impressed as well. We appreciate your recommendations and are happy to know our team handled the weather efficiently.

Your roof is the most critical element protecting your home from unpredictable seasonal weather, severe storms, and high winds. If your shingles are curling, losing granules, or showing signs of age, it is time for Direct Answers and Decisive Action. Waiting until a leak breaks through can result in costly structural damage. Upgrading to a complete Roof Replacement with Mr. Roof guarantees structural peace of mind. We use only premium, heavy-duty materials engineered for maximum durability and longevity. Best of all, every full installation is backed by our industry-leading warranty covering both labor and materials. Don't settle for temporary fixes. Choose the professional, high-speed team that delivers permanent protection for your biggest investment.Aug 4, 2026Call now

• Licensed

  “…All installers are fully licensed, bonded, and insured. In 2007, Mr.…”

• Warranty offered

  “…Providing a lifetime warranty and installing most of our products…”

• States a founding year

  “…Roof | In Business Since 1962 Skip to content Select Location Ann…”

• Free estimates

  “…Sales Careers Contact Us (513) 216-4846 Free Estimate Call Schedule Roofing & Home…”

• Financing available

  “…Special Financing* We take our roof financing options seriously so we can be sure that you…”

• Mentions the BBB

  “…#1 Consumer Choice for 20 years running A+ rating on the BBB Over 500k satisfied…”

• Family owned

  “…Roof started as a small, family-owned business based out of Ann Arbor…”

Their site also states: insured, bonded.