Modern Renovations LLC Roofing

8 of the 15 one and two-star reviews we hold, most recent first.

• 1 out of 5Jeremy Jenkinsa year ago

  If you like being lied to and then ghosted with no explanation by a contractor who backs out on a signed contract after you question the lie, then look no further as this is the company for you. The more you seek an explanation, the more people from here will join in on the dishonesty.

• 2 out of 5Jonathan Collum2 years ago

  In July 2023 I had this contractor bid to rebuild my entire large 2 level deck. I was told it might take about 2 months to get a permit going and get me on the schedule. In late September 2023 I called to see where things stood and was told it was in permitting but they didn't have any other updates. This would go on from September until April 2024 with me calling the office about every 1-2 months to check in with always the response being that it was in permitting review. On several of those occasions I was told I would receive a follow up call with more information. Those calls were never made, I had to be the one to ask for updates. Most of the updates I received were directly from Jefferson County permitting office informing me that more information was needed to review the permit. Finally in April 2024 I received notice from the Jefferson County permitting office that my project was approved. I waited 4 business days and received no call so I called and the office booked my install for the following week. During the project work to dig the footers the workers struck my waste line to my septic and only mentioned it when I asked and they noted that yes they dug into it but it wouldn't be a problem and were able to work around it. Part of working around it involved cutting one of the support posts to fit around it and making sure the footing was below the level of the pipe. Things continued on relatively smoothly from there until I was called on a Thursday of the second week of work that they would be finishing up by noon the following day and would I have a check to pay for the work to give to the workers on completion. I was planning to be out of town for a few days so I told them I'd review when I returned and mail the check. When I returned on Sunday the deck was not nearly complete. On Tuesday I received a call asking if I had returned and if I was happy with the deck. The project was still incomplete at that time. I clarified the unfinished p

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5Danielle Benfield2 years ago

  Things started out well when we had to call Modern Renovations back after they completed my parent's roof a few years ago which they had a warranty for. We were told by a home inspector that we had no flashing installed and it would fail inspection. I called and Larry immediately came out and was very helpful and offered to install the flashing even though it is not normally something they do anymore (although not sure why when it isnt done when it is a requirement of a home inspection) as well as agreed to help out with some roofing soffits on the front porch that had come some loose with no charge. 2 people came out to work on the house and left early without completing things. Then they sent someone else out a week or so later who was not sure of exactly how to install flashing and had no idea how to do the soffits. He was very rude, got very frustrated, and then left as well without completing both items, not even sure if the soffits were installed correctly. My father even tried to pay the workers for their time but it was refused. Then a week after that we were told that Larry himself would come back out this past Friday, I even called to confirm on Thursday, and no call no show. So just wanted to say I know that this job did not make anyone money for the company but what we thought was this company coming back after the work was done to make sure it was done right and even going further to help someone out, turned out to be my parents being blown off!

• 1 out of 5lime Allens2 years ago

  Received a quote for a simple 48.ft gutter job 6x higher than anyone in the area. Guy by the name of Jonathan shows up late to give an estimate, Stays 5 minutes and and reluctantly states he may or may not be able to do the job but promised to send an estimate..... Anyways I get the estimate of 2,200 for a simple 48 ft. gutter. In other words He doesn't want to do the job. Shop elsewhere folks.

  Reply from the business

  I am more than happy to address this review. For starters this particular client lives on top of a mountain were the service was spotty at best and the GPS lead me to the wrong driveway where I didn't have cell service. Secondly you are absolutely right that it was (48)ft of gutter only without downspouts. You are also correct that I told you we likely wouldn't be interested because the job was too small. We have minimums, that's business. I sent you a quote as a courtesy because I had promised you one. I did nothing wrong, Modern Renovations did nothing wrong. I did not wrong you. Modern Renovations did not wrong you. We did the best we could do to accommodate you. I am going to leave this right here. This is a good company. Read the 100's even 1000's of reviews from satisfied customers. We obviously do something right and we do it right often. Someone did do something wrong here and I will leave it up to you to figure out who that someone is. Best of luck in getting your project completed!

• 1 out of 5Todd Mason2 years ago

  Never showed up got our money back I would not recommend this place

• 2 out of 5Stevie RobertsEdited 2 years ago

  UPDATE: 08.30.23 Modern Renovations did reimburse me for the repairs. -Thank you. Modern Renovations, Martinsburg WV replaced my roof in 2019, I was sold on their warranty of workmanship and product. My painters noticed a leak in my upstairs bathroom. I called Modern Renovations to come out and inspect the roof, I suspected it may be faulty boots and flashing around my vent pipes causing a leak. After many many phone calls and no-shows for scheduled appts a roofer from MR finally came out, Franklin. He went into my attic and said that it was not the roof and the leak was caused by another source. Franklin did not got onto my roof. I have had multiple contractors out tying to find the "other source" , I have spent thousands of dollars and countless hours trying to find the source of the leak. I hired a plumber to look at my pipes in the attic, had A.S.K. Heating HVAC replace ductwork in my attic, I had my attic re-insulated by Comfenergy and still the leak surfaced. One of the techs for the insulation noticed my vent pipe was allowing a lot of sun light in and said it was not normal. "If light can get in so can water" I contacted Modern Renovations once again and they finally said they would replace the boots and flashing. I had an appointment scheduled. On the day of my appointment I contacted and spoke to Franklin Cabrera, owner of MR who said he was sending a tech out to replace the boots and flashing. I took time off work and once again no one ever showed up to make the repair. This back and forth with Modern Renovation, Martinsburg WV has been ongoing with NO RESULTS. I contacted another roofing company HighPoint Roofing WV who performed a roof inspection and was able to confirm my suspicion of the boots and flashing being the issue. HighPoint provided a recommendation and I have contracted them to repair Modern Renovations shoddy work. I have reported Modern Renovation to the BBB and will be considering my legal options in suing them. This company is un

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5Ruth Massey3 years ago

  They installed a new roof 3 years ago. Within a few months, thought we had leaks. Turns out the roof sweats. I told them to install any vents needed, they installed NONE. I have emailed (with pictures) and called dozens of times. Nobody has …

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5ryan doerr3 years ago

  I bought a townhouse a year ago with a 4 year old roof. I have damage to the roof due to improper r installation and the warranty paperwork that was transferred to me at bill of sale is not valid due to the previous home owner not calling …

  Google cut this review short. The full text is on their Google profile.

• estimate25
• warranty14
• polite staff14
• new roof13
• punctual crew6
• siding repair6
• window replacement4
• gutter replacement4
• quick installation3
• professional installation3
• modern renovations3
• drip edge issue2

14 more of the 195 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Westview Baptist Churcha week ago

  Modern Renovations LLC did an absolutely beautiful job replacing the roof at Westview Baptist Church! From start to finish, the communication was excellent, and the entire crew was polite, professional, and respectful. Shawn, one of the co-owners, was wonderful to work with and paid great attention to detail throughout the project. The crew also did an excellent job cleaning up afterward, making sure all trash and debris from this large project was picked up. Thank you to the entire Modern Renovations LLC team for the hard work and for giving Westview Baptist Church a beautiful new roof! We truly appreciate it!

• 5 out of 5Anthony Austina month ago

  Had a fantastic experience with Modern Renovations building 2 decks for me. They were the quickest contractor to schedule an initial visit, provided an excellent quote within 30 minutes of the meeting, and did a great job on the decks. …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you Anthony for your feedback and for the opportunity to assist with your project. We appreciate your trust and are glad to be of service.

• 5 out of 5Angelo Trezza2 months ago

  We had an old, leaky metal roof and gutters that were well over due for replacement. Shawn came out and discussed options with us and made clear what to expect throughout the process. Despite receiving multiple estimates from other …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for the feedback and for allowing us to be part of your project. We’re glad to be of service.

• 5 out of 5Steven MerrittEdited 2 months ago

  I have known Larry for a long time. Honest and hardworking. This job was completed by the Winchester team.

  Reply from the business

  Thank you for the feedback and for allowing us to be part of your project. We’re glad to be of service.

• 5 out of 5Faye Ashby2 months ago

  Contractors showed on on time and efficiently worked on taking off the old and replacing the new. cleaned up when done. Satisfied customer.

  Reply from the business

  Thank you Faye for your feedback and the opportunity to be part of your project. It’s been a pleasure working with you.

• 5 out of 5Manus Churchill4 months ago

  Larry and his team were fantastic to work with. He provided a fantastic overview of the current state of our roof and our options (at a killer price point that nobody else could touch), without pressuring us in any way. His team at the …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you Manus for your feedback and the opportunity to be part of your project. It’s been a pleasure working with you.

• 5 out of 5Michael Ritter4 months ago

  Excellent work and communication.

  Reply from the business

  Thank you for the feedback and for allowing us to be part of your project. We’re glad to be of service.

• 5 out of 5Richard Kelly Robichaud7 months ago

  Great company to do business with for sure. Excellent communication and reasonable prices resulting in installation of quality roofing materials is why I highly recommend this company for roofing work!

  Reply from the business

  Thank you Richard for the feedback and for allowing us to be part of your project. We’re glad to be of service.

• 5 out of 5Roger Bowers7 months ago

  Larry repaired my roof that had some damage do to Storm and high winds. He did an excellent job. He and his company are stand up people. I wouldn't trust my roofing needs with another company after Modern renovations took great care of my roof. He was very punctual, and very professional. Really easy man to talk to about my roofing problems. The price was more than fair, and the work was great. Took care of my roof, cleaned up everything after they were done. I cant tell you how much I appreciate his prompt attention and detail in their work. THANK YOU MODERN RENOVATIONS FOR A JOB WELL DONE! MUCH APPRECIATED!

  Reply from the business

  Thank you Roger for your feedback and for the opportunity to assist with your project. We appreciate your trust and are glad to be of service.

• 5 out of 5Travis Feltner8 months ago

  Larry from Modern Renovations was great to work with. I was in the middle of a move and needed the roofs replaced at both my old and new homes. He quickly turned around a quote at a great price and worked us into the schedule to get both …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you Travis, for your feedback and the opportunity to be part of your project. It’s been a pleasure working with you.

• 5 out of 5Shawn Ashcraft8 months ago

  Very pleasant and professional staff. There crew was there when they said they would be and worked daylight to dark and transformed our mobile home with new windows and siding. See photos.

  Reply from the business

  Thank you Shawn for your feedback and the opportunity to be part of your project. It’s been a pleasure working with you.

• 5 out of 5Thomas Fladung8 months ago

  I am more then satisfied with the work moder renovation has done in and on my home highly recommend them

  Reply from the business

  Thank you Thomas for your feedback and for the opportunity to assist with your project. We appreciate your trust and are glad to be of service.

• 5 out of 5Amy Hads9 months ago

  The Modern team did a wonderful job! Kaitlyn was super helpful during the installation. It was a terribly cold day and they worked quickly and efficiently.

  Reply from the business

  Thank you Amy for the feedback and for allowing us to be part of your project. We’re glad to be of service.

• 5 out of 5Jarad Hawthorne9 months ago

  We recently had our roof replaced by Modern Renovations, and we couldn’t be happier with the results. The communication throughout the project was excellent—clear updates, quick responses, and a genuine commitment to keeping us informed every step of the way. The price was fair, the crew was professional and hardworking, and they made sure the site was spotless before they left. It’s great to see a company take pride in both their workmanship and customer service. Highly recommend Modern Renovations for anyone considering a roofing project.

  Reply from the business

  Thank you Jarad for the feedback and for allowing us to be part of your project. We’re glad to be of service.

• Warranty offered

  “…to plan your home's new look Guaranteed Completion dates so you're ready…”

• States years in business

  “…Siding, Decks & Gutters With over 45 years of experience serving West Virginia…”

• Free estimates

  “…Testimonials Company Call: 304-596-1339 Free Quote Modern Remodeling for Your Roof…”

• Veteran owned

  “…304-596-1339 Request a Free Estimate Veteran-Owned & Operated Proudly serving our…”