Mitchell Roofing, Inc.

8 of the 9 one and two-star reviews we hold, most recent first.

• 1 out of 5Angel Mcphersona year ago

  Does not do a good job

  Reply from the business

  Thank you for your feedback. We take all reviews seriously and are committed to providing high-quality service to every client. However, we couldn't find any record of working with you, and your review doesn’t mention any specific details about your experience. If there was a misunderstanding or issue, we’d appreciate the opportunity to address it—please feel free to contact us directly so we can look into it. Thank you, Mitchell Roofing Team

• 1 out of 5Rebecca Lesaa year ago

  It's a very pleasant place to look at and I think I would adapt easily.

• 1 out of 5Charles2 years ago

  Rude people. I wouldn't touch this company with a ten foot shingle!

  Reply from the business

  Mr. Joe, We are truly sorry to hear about your negative experience and the impression you received from our team. At Mitchell Roofing, we aim to provide courteous and professional service to all our customers, and it's disheartening to learn that we fell short of these standards in your case. We take feedback like yours very seriously and would appreciate the opportunity to understand more about your experience. If you're willing, please contact us directly at 336-227-9704 so we can address your concerns and take steps to ensure that such issues do not occur in the future. Your satisfaction is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to have the chance to demonstrate the high level of service we strive for. Sincerely, The Mitchell Roofing Team

• 1 out of 5Allison Williams5 years ago

  It’s hard enough to find good help these days, but Mitchell Roofing took complete and total advantage of my parents. They replaced the entire roof of their house 5 years ago, and within that 5 year period there were several leaks inside of my parents house. Every single person, including the boss came out (after several phone calls and a lot of them putting off coming out) and they did nothing other than climb up on the roof, look around, and say they would call my parents back. My parents had a warranty, on top of the more serious issue of why were there so many leaks after the roof only being on for 4 years. I do not normally leave bad reviews unless I feel it’s worth doing, and in this case, I am very disappointed and disgusted with Mitchell Roofing. After weeks of calling and canceling to come back out, and dragging their feet, we finally found someone who took the time to come inside, and climb into the attic. The man quickly found and fixed the very simple problem within one week! Mitchell Roofing took an entire year of coming out and doing nothing, and waited until the warranty had expired, and still did nothing. We haven’t’ heard back from them at all. I do NOT recommend this business at all.

  Reply from the business

  "We are truly sorry to read about your parents' experience with Mitchell Roofing, and we cannot express enough how much we regret any inconvenience and frustration they, and you, have endured. Providing high-quality service and upholding the trust our customers place in us are our top priorities, and it's clear we fell short in this instance. Your feedback is invaluable as it highlights areas we need to improve. We take the issues you've mentioned very seriously. We are conducting a thorough investigation into what went wrong and why the response to the leaks was not handled as efficiently and effectively as it should have been. Again, we apologize deeply for the inconvenience and disappointment your family experienced. We are dedicated to learning from this feedback and ensuring that we live up to the standards our customers deserve."

• 1 out of 5Jessie Archambault5 years ago

  Very disappointed and frustrated. Mitchell Roofing installed a new roof on our home 2 years ago. Chris Turner came out on a Tuesday to look at damage we found to the gutter & facia board and some of the wood underneath the shingles near our chimney. He said he would put the repairs on the warranty and would hopefully have someone come out to start work by the end of the week. That Friday, after not hearing anything back, I called the office and Chris said he would know more on Monday about getting us on the schedule. I called Monday, left a message, and no one called me back. I had also sent him an email at one point thinking maybe he would respond to a written message if not a phone call. No answer. We have water actively entering our home in large amounts when it rains. We need this fixed ASAP and Mitchell Roofing has shown no sense of urgency or responsibility to make repairs on a roof they installed that is under warranty. I met with a company yesterday and the guy spent an hour with us to come up with ideas on how to fix it, he called his "magic worker" who is good at solving tough situations and he already has us on their schedule. How wrong is it that I am relieved to be paying another company to make this right?

  Reply from the business

  "We are genuinely sorry to hear about the frustration and disappointment you've experienced with the service from Mitchell Roofing, and we sincerely apologize for the lack of communication and urgency in addressing the issues with your roof. Your situation is concerning to us. Once again, we are truly sorry for the inconvenience and stress this has caused you. We value your business and are committed to making things right."

• 1 out of 5Wayne Thompson6 years ago

  They did my roofing job in like a week it's really only supposed to be a day. The roof still had issues after that they had to correct. They ran over potted plants in my yard. You get what you pay for

  Reply from the business

  Wayne - Our records indicate this job was completed in three days. The delay was a result of bad wood on your roof. On top of this, your metal pre-fabricated chimney, is the reason for any additional issues. If we can be of service in the future, please do not hesitate to reach out.

• 1 out of 5Linda Liner7 years ago

  Called earlier in the day and waited for someone to call me. I hadn't heard anything so when I got off of work I called back to ask how long it might take for someone to call me back and had to leave a message. The receptionist returned my call, I asked how long it might take to get a call back. She said maybe at the end of the week. I said well it is raining about every night so if you guys can't get to me let me know so I can call someone else. Instead of saying "let me check and see how long it might take", her response was well if you want to call someone else I can cancel this order. So, I said that is fine. I guess they can afford to lose business.

  Reply from the business

  Linda - We are sorry to hear about this experience. Every customers business is valuable. We hope to have the opportunity to make this up to you!

• 1 out of 5Thomas Scott7 years ago

  Never showed up!

  Reply from the business

  "We are truly sorry to hear that your experience did not meet your expectations or our standards. It's unacceptable that we missed our appointment and did not show up as promised. This is not the level of service we strive to provide, and we understand the frustration and inconvenience this may have caused. Once again, we apologize for the inconvenience and thank you for bringing this to our attention."

• job7
• pricing6
• quality of work4
• gutters3
• roof repair3
• problem resolution2
• nice workers2
• honesty2
• estimate2

14 more of the 36 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5wayne jones8 months ago

  We were needing our roof replaced pretty urgently. I called and spoke with Chris and he gave us an estimate, that was very reasonable considering some of the estimates we had received. They came and started on our roof on a Friday last month and came back and finished Saturday. Start to finish 1 1/2 days. Our roof had 2 layers of shingles so it had to be stripped, and they repaired a couple of spots where the wood was damaged. They also removed our chimney as we don't have a fireplace, so the chimney wasn't needed. They laid several tarps and cleaned everything up so no trash was left. They are very nice and professional and I would definitely recommend them to anyone else needing their roof replaced.

• 5 out of 5Bennie Catoea year ago

  The three workers who came to our house were very nice, worked hard (even in the rain), cleaned everything up and just did a great job. We appreciate it.

  Reply from the business

  We are thrilled to hear that our crew made a great impression and delivered a quality work. The Mitchell Roofing Team

• 5 out of 5Mike BlalockEdited a year ago

  Very professional Good at what they do have a large warehouse I am responsible for that was leaking in many places but not any more they resolved the problem

  Reply from the business

  Thank you! We're glad to hear you found our team very professional and good at what we do. It's great to know that we were able to resolve the leaks in your large warehouse. If you have any other issues, please don't hesitate to reach out.

• 5 out of 5David Bitonti2 years ago

  The crew was very helpful and completed the roof in a timely manner. They did a great job cleaning up after they finished. …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for the review, David. We are very glad you were pleased with the job. I will pass your comments along to the crew. --Giselle Mitchell, Office Manager

• 4 out of 5Peter Huff2 years ago

  Excellent workmanship. There was a slight miscommunication about the removal of debris, but that was resolved quickly. I recommend Mitchell Roofing to all who ask me for advice. They never fail to please.

  Reply from the business

  Thank you very much for your positive review and for recommending Mitchell Roofing! We're delighted to hear that you're pleased with our workmanship. We apologize for any miscommunication regarding the debris removal and are glad that the issue was resolved quickly. Your satisfaction is our top priority, and we look forward to serving you and your referrals in the future. If you have any more feedback or need further assistance, please don't hesitate to reach out. Thank you for choosing Mitchell Roofing!

• 5 out of 5Kevin Reily2 years ago

  Completed project on time Started and finished width no interruptions. Followed up and took care of details after job was done .

  Reply from the business

  Thank you for your positive review! We're delighted to hear that you appreciated our timely completion of the project and our commitment to ensuring everything went smoothly from start to finish. Your satisfaction is our top priority, and we're glad we could take care of all the details for you. If you need any more assistance or have another project in mind, please don't hesitate to reach out.

• 5 out of 5Lee Byrd2 years ago

  Great Company to work with. Dependable and honest.

  Reply from the business

  "Thank you so much for your kind words and for taking the time to share your positive experience with our company! We are thrilled to hear that you found our team to be dependable and honest. We strive to deliver the best service possible and genuinely appreciate your recognition. If there's anything more we can do for you or any feedback you'd like to share, please don't hesitate to reach out. Thank you again for your support!"

• 5 out of 5Tommy Adams2 years ago

  Great service and great follow up. Had a problem and they Folks at Mitchell worked to get to it in a timely and professional manner.

  Reply from the business

  Mr. Adams, Thank you so much for taking the time to leave us this fantastic review! We’re thrilled to hear that you were satisfied with our service and follow-up. At Mitchell, we always strive to handle every situation with the utmost professionalism and care. We look forward to serving you again in the future. Warm regards, The Team at Mitchell Roofing

• 5 out of 5Justin Moody2 years ago

  I have been doing business with Jeff for 15 years he has been working with us on maintaining and replacing our roof system on our large warehouse. Pricing and service is always important but Jeff’s personal touch and quality of work kept us from price shopping!

  Reply from the business

  Mr. Moody, Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear about your positive experience over the past 15 years. Building strong, lasting relationships with our clients is incredibly important to us, and it's heartening to know that Jeff's dedication to quality service and personal attention has made such a meaningful impact. We're grateful for your trust in us for maintaining and replacing your warehouse's roofing system. Knowing that our work has been a factor in your decision not to price shop is the highest compliment we could receive. We value your business and look forward to continuing to serve you with the same commitment to excellence for many more years to come. Warm regards, Mitchell Roofing Team

• 5 out of 5Brandon Sowers2 years ago

  Mitchell Roofing has provided excellent service for our rental properties over the years. Prices are always fair and staff is helpful and responsive. Highly recommend!

  Reply from the business

  Thank you so much for your kind words! We're thrilled to hear that you've had a positive experience with Mitchell Roofing. Our team takes great pride in providing excellent service and fair pricing, and it's wonderful to know that our efforts have made a difference for your rental properties. Your recommendation means a lot to us, and we look forward to continuing to serve you in the future. If you ever need anything, please don't hesitate to reach out! Best regards, The Mitchell Roofing Team

• 5 out of 5David Flynt2 years ago

  They did my car lot garage roof and no more problems thanks David Flynt

  Reply from the business

  Thank you for your feedback! We're pleased to hear that you're experiencing no more problems with your car lot garage roof. If you need any further assistance, please don't hesitate to contact us. Best regards, Mitchell roofing Team

• 5 out of 5Jack Burton2 years ago

  Great company an follows thur on all issues Thanks

  Reply from the business

  Thank you! We're glad to hear that you had a positive experience with our company and that we were able to follow through on all issues.

• 5 out of 5Kathy Taylor4 years ago

  The secretary was very nice

  Reply from the business

  Thank you for taking the time to leave a review! We're so glad to hear that you had a positive experience with our secretary. At our company, we pride ourselves on providing friendly and efficient service, and it's wonderful to know that our staff is upholding these values. If you have any more feedback or need assistance with anything else, please don't hesitate to reach out. We appreciate your feedback and look forward to serving you again in the future!

• 5 out of 5Gator green5 years ago

  They did a fantastic job over here on Bason rd

  Reply from the business

  Thank you for your kind review! We're thrilled to hear that you were pleased with the job we did on Bason Road. Our team strives to deliver top-quality service and results, and it's rewarding to know that our efforts have made a positive impact. If you have any more projects in mind or need further assistance, please don't hesitate to reach out. Your satisfaction is our priority, and we look forward to the opportunity to serve you again. Thank you for choosing our services!

• Licensed

  “…A Licensed and Insured Roofing Company All…”

• Warranty offered

  “…but out of business when you need warranty repair or have a problem. Mitchell…”

• Mentions the BBB

  “…and reputable company with an A+ rating from the Better Business Bureau. We…”

• Family owned

  “…Family Owned and Operated Burlington Roofing…”

Their site also states: insured, states years in business.