Lon Smith Roofing & Construction

8 of the 24 one and two-star reviews we hold, most recent first.

• 1 out of 5Michael Ja month ago

  I did not call or authorize anyone from Lon Smith Roofing to get on my roof. It was clearly a wrong-address situation, and I understand that mistakes happen. However, if they had simply left a business card and a note saying, "We apologize, …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for taking the time to share your experience. First and foremost, we sincerely apologize for both the address mix-up and, more importantly, our failure to communicate with you after it occurred. After reading your review, we completely understand your frustration. While the wrong-address inspection was an honest mistake, you are absolutely correct that a simple note, business card, or direct communication explaining what happened should have been provided. Had we done that, much of the confusion and concern could have been avoided. Instead, you were left trying to piece together what had happened on your own by reviewing camera footage, contacting our office, and seeking answers yourself. That is not the experience we want anyone to have, and we understand why it felt unsettling to have someone on your property without authorization and then receive no explanation afterward. We appreciate your willingness to acknowledge that mistakes can happen. As you pointed out, the issue was not simply the error itself but our lack of communication and accountability in responding to it. We take that feedback seriously and are reviewing our procedures with our team to ensure that if a situation like this ever occurs again, the homeowner is notified immediately and appropriately. Thank you for bringing this to our attention. We regret the frustration and inconvenience this caused and appreciate the opportunity to learn from it and improve.

• 1 out of 5Authurine Nixona month ago

  I had an appointment between 8-9am. 8:50, no show. Called company. Patties said she will call to find out where the man is and called me back. I had to call her back. To make a long story short. They are not sure if he will reschedule …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for sharing your feedback. We sincerely apologize for the frustration and inconvenience this caused. You set aside time for a scheduled appointment and deserved timely communication regarding any change to those plans. Regardless of the reason, we understand how disappointing it is to be waiting for an appointment and not receive an update beforehand. We agree that we should have communicated more effectively. After learning of the issue, our salesperson made multiple attempts to reach you and left voicemails, as we genuinely wanted the opportunity to apologize and make things right. However, we recognize that those efforts came after the fact and do not change the frustration you experienced that morning. At Lon Smith Roofing, we strive to provide a professional experience from the very first interaction, and in this case, we fell short of our own standards. We appreciate you bringing this to our attention, as feedback like yours helps us improve our communication processes and better serve our customers in the future. Thank you again for your honest feedback.

• 1 out of 5stephen mooreEdited 5 months ago

  As we approach storm season in Fort Worth, I want to remind homeowners to thoroughly research any roofing company before committing. …

  Google cut this review short. The full text is on their Google profile.

• 2 out of 5Debbie Quilty6 months ago

  The clean up was atrocious. We knew trucks and the debris containers would be there but we couldn’t even get to our front door or garage without tripping over crap left on the driveway. We had to clean up some debris after they left. They …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  We appreciate your feedback, Debbie. If you would like to discuss your experience further, don't hesitate to reach out to us at (817) 926-8400 or . We would love the opportunity to resolve any issues.

• 1 out of 5Eric Dunnam8 months ago

  Terrible service, horrible roof job Thomas Kirkpatrick and Josh Brassfield have been unwilling to make the 2 year old roof job they did right after 3 competitors have come out and said the roof is bad and needs to be replaced. 30+ years the …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  We appreciate your feedback, Eric. If you would like to discuss your experience further, don't hesitate to reach out to us at (817) 926-8400 or . We would love the opportunity to resolve any issues.

• 1 out of 5Jennifer Santos11 months ago

  I contacted this company on August 15th to request a roof inspection. I was told the inspector would be notified and that I would receive a call to schedule the appointment. By August 22nd—seven days later—I still had not heard from anyone, so I followed up with the office. The representative I spoke with said she saw nothing on her end but would pass my message along to the inspector, who would call me back. Another week passed with no response. When I called again, I received the same explanation—that she would reach out to the inspector. When I expressed concern about repeatedly receiving the same answer without any follow-up, the representative became rude and condescending, frequently interrupting me and responding dismissively with, “Like I said,” instead of allowing me to explain my concern. This is unacceptable customer service. By the end of the call, I requested that the inspection be canceled. I will not work with a company that treats its customers this way and will take my business elsewhere for all of my commercial properties in the Fort Worth area.

  Reply from the business

  Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet expectations. Clear communication and respectful service are priorities for our team, and we regret that we fell short in this instance. Your comments have been shared internally so we can address this with both our sales and front office staff. We would appreciate the opportunity to speak with you directly and work toward a resolution. Please contact us at your earliest convenience.

• 2 out of 5Kevin Webstera year ago

  Lon Smith Roofing has put two and one half roofs on our house since 1995. The last full replacement about 7 years ago. We had one leak around the chimney flashing which they took care of. We found a possible leak around a roof vent, they gave us a price to repair, however I delayed because I was not convinced that was the source of our water damage. We have now found a couple other roof vents that are leaking and causing damage. I've left multiple messages about having all the roof vents inspected and resealed. I have not received any call backs. I guess they are too bust with new people to service their long time customers.

  Reply from the business

  Hi, Kevin. We are sorry to hear that we didn’t meet your expectation. We have very high expectations at Lon Smith Roofing & Construction and would love the opportunity to improve. Please get in touch with us at (817) 926-8400!

• 1 out of 5Brittany Hughesa year ago

  I had Caleb Prescott out on Thursday and was told I would be receiving my quote by the end of the day. I haven’t heard or seen anything from this gentleman. Kind of makes me feel pushed off. I think I’ll take my business somewhere else. Thank you.

  Reply from the business

  Hi, Brittany. We are sorry to hear that we didn’t meet your expectation. We have very high expectations at Lon Smith Roofing & Construction and would love the opportunity to improve. Please get in touch with us at (817) 926-8400!

• hail storm82
• roof replacement77
• inspector60
• thorough inspection56
• exceptional work55
• estimator50
• courteous staff12
• honest assessment4
• impact resistant shingles3
• no pressure sales3

14 more of the 429 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Tamara Vaughn4 months ago

  Have used them on several projects after a neighbor recommended them. Steven is the best salesperson and sees that all areas are covered before doing a residential or commercial job. Each step is carefully supervised and double checked. These guys are pros and know their stuff!👍 …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hi, Tamara. Thank you so much for leaving us a stellar review!

• 5 out of 5Mike SkaggsEdited 4 months ago

  Update: When it rains REALLY hard, water would collect in my dryer vent. I found the issue OUT OF WARRANTY. Lon Smith sent someone right over. I was some crazy venturi effect with the shape of my roof and the vent. There were no …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hi, Mike. We appreciate the kind words and are glad we could provide you with a positive experience!

• 5 out of 5Luis Lopez4 months ago

  Very knowledgeable and professional dealing with.

  Reply from the business

  Hi, Luis. Your feedback is highly appreciated. Thank you for the review!

• 5 out of 5War duck gaming Pepper7 months ago

  Having to get a new roof can be a costly pain but the minute we called Lon Smith Roofing all our worries faded away! Chris Janecka was our estimator and he could not have been more on top of all of our concerns. Polite and professional …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hi, War. We appreciate the kind words and are glad we could provide you with a positive experience!

• 5 out of 5J L7 months ago

  The Best company to work with! Chris Janecka was our inspector/estimator and he was wonderful to work with! Having a horse ranch our priority is the safety of the horses. Chris and the crew were very diligent at ensuring no nails were left on the ground. They meticulously covered the ground with tarps and cleaned every piece of debris up! I was in shock by the professionalism of the entire staff! It is rare to find a company that treats your property like it’s their own and Chris and the crew absolutely did that! I cannot brag enough about my experience with this company! Customer service is alive and well at Lon Smith Roofing! We will be customers for life! Thank you Lon Smith Roofing for the great job and treating us like family!

  Reply from the business

  Hi, J. Thanks for taking the time to share your positive experience. We truly appreciate it!

• 5 out of 5Corey Morrow8 months ago

  Highly Recommend, very professional !

  Reply from the business

  Hi, Corey. Thank you so much for rating your experience with us so highly!

• 5 out of 5Steven Conway8 months ago

  Tanner was wonderful! He took care of everything I wanted. He was on time and thoughtful. We shook hands and everything followed down to the letter. It couldn't have gone better.

  Reply from the business

  Hi, Steven. Your feedback is highly appreciated. Thank you for the review!

• 5 out of 5Sharlon Rudd8 months ago

  Chris with Lon Smith Roofing was great. Not only did he help us with the process of getting a new roof for our home, he also provided top teir professionalism and customer service. We highly recommend using Lon Smith Roofing for your roof installation. You will not be disappointed. We love our new roof!

  Reply from the business

  Hi, Sharlon. We appreciate the kind words and are glad we could provide you with a positive experience!

• 5 out of 5Lynne Alpar9 months ago

  We had a fairly complex patio roof covering to be replaced with decking that had to be removed and reinstalled, and Jeremy Nelson and his team did a great job. The work was completed timely and with a team of true craftsmen.

  Reply from the business

  Hi, Lynne. Your feedback is highly appreciated. Thank you for the review!

• 5 out of 5Erin Admire9 months ago

  Jeremy was thorough, professional, explained the process well, helped me understand what was next, great follow up and quick turn around!! Great guy. Great company! Will definitely use in the future.

  Reply from the business

  Hi, Erin. Your feedback is highly appreciated. Thank you for the review!

• 5 out of 5Steve Losey9 months ago

  Chris was very Professional and great to work with. He communicated with us throughout the entire process and did follow up after the project was completed. He is very good at his job

  Reply from the business

  Hi, Steve. We are thrilled to learn that you had a positive experience with us!

• 4 out of 5J C (Hammerhead)a year ago

  Great customer service, quality workmanship. I recommend them. Will Hullem was very helpful.

  Reply from the business

  Hi, J. Your feedback is highly appreciated. Thank you for the review!

• 5 out of 5Deevah Ta year ago

  Lon Smith is the ONLY people I let on my roof...PERIOD! They did a fantastic job in 2016, So when hailmageddon hit Southeast Fort Worth on 6/1/25 and destroyed my roof, I called Lon Smith first, my inurance company second. Lon Smith has lived up to their reputation both times I used them. Their prices are fair, staff are professional, and kept me informed every step of the way, and quality installatio! Alan was awesome in dealing with my insurance company; Jake was an awesome project manager and made sure the few very minor corrections were resolved promptly.Ashley kept me in informed throughout the process. I am very pleased with their service. I even had Jake leave the sign in my yard for a couple of weeks after the roof was in stalled to 1) keep the door-to-door roofers (and I use that term loosely) at bay, but mostly 2) so everyone would know who installed my beautiful roof!

  Reply from the business

  Hi, Deevah. We appreciate the kind words and are glad we could provide you with a positive experience!

• 5 out of 5Marcy Babcoxa year ago

  I had a small roof leak and another roofing company told me to let it get bigger and then call insurance! I could not do that so I called Lon Smith Roofing and Jeremy Nelson called the same day and came out the next day to inspect my roof and actually re caulked and replaced some nails on the roof — no charge! And said that I should call if any other problems. He also said that a homeowner needs to repair the small leaks when found or the insurance will consider that negligence. What a GREAT company!

  Reply from the business

  Hi, Marcy. Thanks for taking the time to share your positive experience. We truly appreciate it!

☀️ Built for Texas Weather: Consider Metal Roofing North Texas roofs face intense summer heat, strong winds, hail, and sudden storms. A professionally installed metal roofing system can provide long-lasting protection while giving your home or property a clean, distinctive look. Lon Smith Roofing & Construction offers metal roofing solutions backed by experienced workmanship and a team that understands the demands of Dallas-Fort Worth weather. Thinking about replacing your roof? Let us help you explore the right roofing system for your property. 🏠 Contact Lon Smith Roofing & Construction to schedule a roof inspection and learn more.10 hours agoLearn more

• Warranty offered

  “…Step 5: Final Roof Inspection and Warranty (read more) After your roof is…”

• States a founding year

  “…Roofing | Top DFW Roofing Contractor Since 1974 " * " indicates required…”

• Free estimates

  “…Commercial Roofing READ MORE Call 24/7: Free Inspection & Estimate Contact Us Lon Smith…”

Their site also states: states years in business, 24/7 emergency call-out.