Legacy Exteriors LXI

All 3 of the one and two-star reviews we hold for Legacy Exteriors LXI, most recent first.

• 1 out of 5Alan3 months ago

  WARNING !!! This company does not return calls and does not honor workmanship warranties. Come to find out they're not even licensed. BE WARE !!!

• 2 out of 5amy Murphy2 years ago

  Poor follow-through, does not stand behind their work (warranty), and not very responsive when issues arise. Legecy was hired to install a patio roof and failed to Put a simple drip edge on. The entire patio structure had to be torn down and a new contractor built a second one. Again Legecy was contracted to install a new roof and repair damage from the previously installed patio cover. Their work was not done correctly and additional damage occurred. When I contacted Robb Horn (owner) about the issues and damage, he was condescending and unprofessional. He claimed he would come out to look at the damage (but never showed). He also stated the repair his company made are not covered by any warranty because their repairs. Way to standby your work Legecy! To date, no one from Legecy Exteriors has come to my property to even look at the damage, but claimed they would. I hired another roofing company to make the repairs because Legecy never followed up. Buyer Beware with hiring this roofing company.

• 1 out of 5Larry Kaio3 years ago

  Wouldn't recommend. I contacted them after the storm the other week. A person came out and recommended that I just replace a few shingles. Also my neighbor had seen his vehicle and had asked for a card so that he could maybe look at his house as well, the man didn't leave a card or attempt to help in any way. So I had another contractor come out, and now looking at a whole new roof via our insurance. I just feel that they were a little too slammed, which is understandable. However instead of lowering your standards, customer service etc., Just tell the Customer that your slammed and will have to book further out in order to meet the needs of clients and potential clients. By the way, after recommending the repairs, I still have not heard back from them.

  Reply from the business

  We sincerely regret that your experience was subpar... Unfortunately we had a sales rep that could not handle the high flow of volume and left his position with no notice... Ugh. As regards your inspection, our reps advise homeowners to the best of our ability on whether or not to file claims based on several factors. Amount of damage, age of roof and repairability as well as our experiences dealing with your insurance carrier. We do not ever want a homeowner to have an unpaid claim on their record if we can avoid it. There, of course, is always going to be a chance that the ultimate decision maker (insurance adjuster) could be more liberal than us. However, at Legacy Exteriors, we would much rather be wrong without you having a claim on your record than to be wrong and you have an unpaid claim on your record. We are not in the business of throwing things against the wall to see if they stick. We hope that the contractor you have chosen is correct and that your insurance company does approve your roof for a full replacement. That would be awesome for you. Again, I apologize that you did not receive the estimate for your repairs in a timely fashion and we will continue to work diligently to straighten out the kinks in our armor that would have caused the delay.

• siding repair6
• smooth process6
• responsive staff5
• quick fix3
• new gutters2
• fast quote2
• thorough inspection2
• quick installation2
• fast completion2
• debris removal2

14 more of the 80 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Jake Nellessen7 months ago

  Alan with Legacy Exteriors was amazing to work with! He was professional, knowledgeable, and incredibly responsive throughout the entire process. Alan took the time to explain everything clearly, kept us informed, and made sure the job was done right from start to finish. The quality of work from Legacy Exteriors exceeded our expectations, and it’s clear they take pride in what they do. Honest, reliable, and easy to work with—highly recommend Alan and Legacy Exteriors to anyone looking for top-notch exterior work!

• 5 out of 5Julie Lyncha year ago

  Legacy Exteriors was great to work with! They came out the same day that I called to give an estimate on replacing a roof. Signed the contract the next day, and the guys were out the next week to replace the roof …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Matthew Parkera year ago

  Despite the fake reviews, here is a real one! Reached out to Robb after a storm initially thinking I just needed some shingles replaced. Robb showed up when he said he would and upon inspection Robb advised that a full replacement would be …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thanks Matthew! It was great working with you and your family! Hope the baby is doing fantastic

• 5 out of 5Dezeray Sandersa year ago

  Despite the clearly fake reviews that are all done at the same time this morning, this contractor is absolutely one of the best around. I’ve never once had to “chase them down” for anything. Communication has always been top notch. They’ve …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for the kind words! Enjoyed working with you very much!

• 5 out of 5Jennifer Moorhousea year ago

  Legacy Exteriors did a fantastic job on roof and Hardi siding for a tricky portion of my 53 year old house. They were cleverly creative dealing with my oddly spaced windows and angles. I appreciate their understanding and consideration of …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Andrew Whitea year ago

  I hired Rob and his crew to fix some siding and aluminum trim that was damaged and poorly installed by another contractor, and they did a fantastic job. Attention to detail is important to this company down to the padding they put in their …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Alondra Richardsona year ago

  A Big Thank You to Alan and his crew for a Beautiful new roof. This team worked so hard and took pride in what they were doing. Alan is wonderful about communicating and making sure his clients are happy. I would definitely recommend Legacy Exteriors. 😁👍🏻 …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5John Bourgeoisa year ago

  I have worked with Legacy Exteriors LXI a few times now and especially Alan, and I have to say I will continue to do so again. Their professionalism and the way they timely get to your job is just what you need. I called Alan up this week and shared with him what our problem was. He made it a priority to get out there on the same day to look at things and had the crew out the same week to fix it. I would HIGHLY RECOMMEND Legacy Exteriors LXI for all your roofing needs

• 5 out of 5Kyle Halla year ago

  Robb got his crew to come fix my house and they were quick , on time, respectful and honest, I would definitely use them again and recommend them! Super pleased with the company

• 5 out of 5TMPa year ago

  I was very impressed with Legacy Exteriors. Quick responses, quick and FAIR estimate, and honest and transparent communication. I appreciated that, and choose them over other companies, and so happy I did. Great work, and a pleasure to deal with. highly recommend!

• 5 out of 5Stuart Shooka year ago

  I called Legacy Exterior for a quote and they were very prompt in coming out for that quote. We enjoyed meeting Rob, his honesty and educating me on his roofing process. We scheduled a time for the roof to be torn off and replaced and they did a phenomenal job and I also certainly apprecite how he communicated with us. He had patience with in our decision making and was very helpful. I highly recommend this company and would use him again if I had another roof needing work. Easy to work with.

• 5 out of 5faith davisa year ago

  They great on fixing my roof leak around chimney and water leak inside from the roof thr ceiling needed drywall replaced amd painted they were quick and it looks great i would highly recommend them if u need anything done outside or inside and the prices were reasonable especially i was on a fixed budget..

  Reply from the business

  It was awesome working with you Faith! Thank you so much for the kind words

• 5 out of 5Chris Toupina year ago

  Rob and his team are awesome! He was quick with a quote and scheduled me quickly. My roof is fairly steep and they knocked it out in a day! All the nails and trash were picked up. Looks like they never stepped foot in my wife's beautiful landscaping. Thanks again guys!

  Reply from the business

  Chris it's such a pleasure working with you!

• 5 out of 5Ryan Storrsa year ago

  As a realtor, you want to work with a quality contractor. Robb is a God fearing man and has integrity. Would recommend, Legacy Exteriors.

  Reply from the business

  Thanks Ryan! Always a pleasure working with you