Lane's Contracting & Roofing, Inc.

All 5 of the one and two-star reviews we hold for Lane's Contracting & Roofing, Inc., most recent first.

• 2 out of 5Brandon Looka year ago

  The price for the new roof was great, but they didn’t fix the issue we originally asked about. Our sunroom roof connects to the side of our house and would leak during heavy rain. I got multiple quotes, and it was tough finding anyone …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hi Brandon, We have attempted to call you so that we can resolve this issue for you. We are sorry that you felt that your issue wasn't resolved. We take pride in our work and our service to our customers. We were hired to install a new roof install and upon completion we noticed that the siding on this wall was water damaged and needed to be addressed. We did provide the estimate to have the siding replaced/repaired in this area. We would love to re-connect with you to see if we can find a resolution.

• 1 out of 5Michael Laya year ago

  HOMEOWNERS BE AWARE!!! We had a small leak in the roof that was coming through the ceiling in my son’s bedroom. When Lanes came out to do the quote, I noticed there was no ladders on a roofing company truck to come inspect a roof with a leak. They walk around the outside of my house and determine that I need my whole roof replaced. Then inspect my son’s bedroom and tells us that he will section that piece out, re plaster it and paint the entire ceiling so that it is uniform. They came to do the roof first on a Wednesday. Everything went ok the day of the install. Two days later on Friday I went into the attic to put something away and immediately saw a rafter snapped in half, hammer head hole through the plywood, and multiple big chunks of plywood knocked off from using oversized nails to secure the ridge vent(mind you i had zero damage to any plywood or rafters prior to the roof install). I called Lanes immediately and was pretty upset, i told them they needed to come out right away to see the damage there crew caused to my house. The owner of course tried going down the road of “how do we know we did that” but shut that down immediately because that is just ridiculous. He sent his foreman to inspect the damage. They refused to replace the damaged parts because they didn’t want to remove the roof they just put on and didn’t want to lose money on the job. The owner offered an extended LABOR warranty, what good is that for damaged parts? I had them deduct the extended warranty cost off my bill to compensate me for the damage. So they come out 2 weeks after the roof is done to do the interior repair and sister the rafter. When the interior guys came in to do the repair in the bedroom all they did was plastered the area that was damaged, dried it with heat guns, painted over the area he plastered and that was it. I was told the interior guys were going to sandwich the rafter with two 2x4, what I received was one 2x4 on one side. I was very upset that I was charged $155

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  It's unfortunate when a well established and highly rated small business has to have their name slung through the mud by one customer. It's easy to go to social media and give a one sided story, because a client wants free work. It's frustrating for us because not only did we do a great job and covered every base during this roof replacement to make sure his home was protected and safe, like we do with every roof replacement. The client even told us how happy he was and how great of a job we did, not to mention we gave him a significant discount. First, we do have ladders in our trucks, it just so happens that, Ricky - who was out there that day - has a ladder that folds down and fits in the bed of his truck. At the time of our initial appointment, the customer was leaving his home and forgot about the appointment so Ricky asked if he could get on the roof and inspect everything and would have an estimate for the client once he returned. Which is what Ricky did, so Mr Michael wasn't present from Ricky's inspection on the roof. Secondly, the homeowner claimed all we did was try to sell a roof replacement instead of repair the leak in which he called about. However, 2 things that the homeowner did not disclose is that Ricky told the client he wouldn't recommend just a repair because the issue is going to happen again because there is a "waving" in the rafters which is causing the main issue. There was, in fact, damage to the structure before we arrived to give the estimate. We emailed Mr Michael to let him know there were "waves" in his roof on the exact side he claimed we damaged. We offered to remove the ridge vent and fix it because it was causing problems, but after we looked at it more Mr Michael agreed that is would not cause any more issue to his home. We did in fact give him a discount off the roof. However, it was evident the client knew about the damage before we started work because Mr Michael made us aware that the insurance company already came out

• 1 out of 5Paul Richardson2 years ago

  Called and was told they don't do siding repair in Raleigh; more siding installation, even though their ad says repair.

• 2 out of 5JasmineJanaeEdited 3 years ago

  I reached out to the company months after worked was completed about something that wasn’t done properly & never heard back from anyone. There were a lot of big nails left in my yard, so clean up wasn’t done professionally.

  Reply from the business

  JasmineJanae, we apologize for the inconvenience and your experience with us. We would appreciate it if you could contact us to discuss your experience or concerns.

• 1 out of 5D A5 years ago

  I scheduled an appointment, no show and they did not even call to say they could not make it or anything.

  Reply from the business

  We appreciate you reaching out, Dwan. We've searched through all of our appointment records and contacts for those who have reached out to us about scheduling an appointment, but we haven't been able to find anything indicating that an appointment was made or that we received an inquiry from you. We'd be more than happy to do whatever we can to rectify the situation. Please let us know if there is anything we can do to help.

• siding replacement44
• professional crew34
• gutter replacement17
• efficient crew14
• window replacement11
• shingle installation7
• seamless process5
• decking replacement3
• new roof installation3
• shutter replacement2
• countertop installation2

14 more of the 267 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Bradley Boyettea day ago

  I had an issue with my roof and Lane’s came out and gave me a very reasonable estimate. I decided to go with them and they were also super fast in getting the supplies and fixing the problem. Couldn’t recommend enough!!

  Reply from the business

  Thanks, Bradley! We’re glad we could provide a reasonable estimate and get the materials in quickly to fix your roof without delay. We really appreciate the recommendation.

• 5 out of 5Brian Smith2 days ago

  Lane goes above and beyond to help its customers with roofing. Helped even in the rain.

  Reply from the business

  Brian, thank you for the kind words. We really appreciate you noticing the extra effort—our crew is always willing to go above and beyond, even when the weather doesn’t cooperate.

• 5 out of 5Larry Toney2 days ago

  Affordable, professional and fast! Great Experience!

  Reply from the business

  Thanks, Larry! We really appreciate you highlighting our affordable pricing, professionalism, and fast work—our goal is to make every roofing job a great experience from start to finish. Thank you for choosing Lane's Contracting & Roofing, Inc.

• 5 out of 5Andy Finnegan3 days ago

  I first contacted Lane's Contracting in 2021 when I needed a new roof for my home. I had never heard of them prior and I don't remember where I first was introduced. I first hired them to installed a brand new roof on my home which was masterfully done. Since then, they have put a new roof on my garage and my 2 sheds. Most recently they have installed new vinyl siding on my home, rebuilt my back deck, installed new gutters, painted my outside structures, and replaced 6 windows on my garage. They are now installing a water sealant on the back porch and re-building part of my front porch including a fresh paint job. I always used them because the people that they contract with are extremely efficient, conscientious and every one of them have been perfectionist. They provided great customer service, keeping me informed. Between Sarah and Toni they always took my calls and made sure I was aware of what was coming next; whether that was the status of materials or when my work would be started and completed. If you want quality work now and in the future, you should always consider Lane's Contracting first. You will get quality work at a reasonable price! When contacting Lane's Contracting, they will immediately come out and provide a written quote for the work that you want done. If you want the work done correctly the first time, contact Lane's Contracting.

  Reply from the business

  Andy, thank you for the amazing review and for trusting Lane’s Contracting & Roofing over the years for your roof, siding, deck, gutters, windows, and all the other projects. We’re grateful you noticed the efficiency and attention to detail from our crews, and I’m glad Sarah and Toni kept you in the loop from quote to completion. We truly appreciate your recommendation and the chance to keep helping you take care of your home.

• 5 out of 5Liz Steele6 days ago

  First contractor I’ve ever known that was fun to work with! Professional, responsive and honest. Excellent workmanship on siding, windows, garage door and front door, and more. I would happily recommend them to anyone, and will be using them for any future work!

  Reply from the business

  Liz, thank you so much for the kind words. We’re really glad you had a fun experience working with us and that you were happy with the workmanship on the siding, windows, garage door, and front door. We truly appreciate the recommendation and look forward to helping with any future projects.

• 5 out of 5Melissa Williamsa week ago

  ★★★★★ I highly recommend Lane’s Contracting & Roofing! Gerardo and his assistant did …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Melissa, thank you so much for the recommendation and for noticing the attention to detail Gerardo and our team put into repairing the wood rot, fascia, and soffit. We’re grateful you felt supported by Ricky, Toni, Kreston, and everyone involved, and we’re really happy you’re pleased with the results.

• 5 out of 5Jennifer TempletonEdited a week ago

  2026- Noticed a single shingle fell off the roof for no apparent reason (not a storm, etc.) Emailed Lane's with photos over the weekend. Ricky called me personally that weekend to let me know they would address it Monday and that from the …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Jennifer we cannot thank you enough for your review. Your feedback was amazing, not only for us to hear, but glad you can help others who maybe be deciding on their next roofing company. We cannot thank you enough and hope you enjoy your entire remodel

• 5 out of 5Linda Hoskinsa week ago

  I found Lane Contracting & Roofing very professional and a great choice to solve my repair issues. I appreciated Ricky for his help and Terry and Monkey for their hard work in this heat. I feel they are a wonderful company to work with and they stand behind their work.

  Reply from the business

  Linda, thank you so much for the kind review. We’re glad you found our team professional and that Ricky, Terry, and Monkey were able to take great care of your repairs even in the heat. We truly appreciate your trust in us and we’ll always stand behind our work.

• 5 out of 5Bonnie Dawdya week ago

  Our initial contact revealed a high level of professionalism and interest in our situation concerning a roof repair. We appreciate that Lane's is a local, established company and it's workers are knowledgeable and diligent. We would recommend them to friends and neighbors.

  Reply from the business

  Bonnie, thank you for the kind review. We’re glad our team’s professionalism and attention to your roof repair came through, and we really appreciate you choosing a local, established company. Thanks as well for recommending Lane’s to your friends and neighbors.

• 5 out of 5Donna Edwardsa week ago

  I dealt with Mr Ricky and Ms Sarah. I had an emergency the day i called and Mr Ricky didn’t waste any time taking care of it! Ms Sarah handled the office end of the deal and she is definitely an asset to the company! I highly recommend them! I do believe they are honest and fair!!

  Reply from the business

  Donna, thank you so much for the kind words and recommendation. We’re glad Ricky was able to jump on your emergency right away, and that Sarah made the office side smooth for you. We truly appreciate your trust in us and your note about our honesty and fairness.

• 5 out of 5Cindya week ago

  Everyone was very professional!! Great job!!

  Reply from the business

  Thank you, Cindy! We really appreciate you noticing the professionalism of our team, and we’re glad you’re happy with the roofing work. Thanks again for choosing Lane’s Contracting & Roofing, Inc.

• 5 out of 5Sheila Hayden Rousseau2 weeks ago

  I recently had my roof repaired and replaced, along with fascia and gutters - and couldn’t be happier with the results! From the initial consultation to the final cleanup, their team was professional, efficient and thorough. The crew …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you so much, Sheila, for the wonderful review and recommendation. We’re glad you’re happy with your roof, fascia, and gutters, and that our crew stayed on schedule, kept you informed, and left your property spotless each day. We really appreciate your kind words about Toni, Ricky, and the whole team.

• 5 out of 5Kim Mayes2 weeks ago

  Lanes will ALWAYS be my first call when we need anything repaired or improved/redesigned in our home. Their customer service, attention to detail, and communication are top notch. They show up when they say they will, are always so kind and courteous on the job site, and they are so patient with answering questions and making sure we’re happy. Their pricing is fair, and the quality of their work has always exceeded my expectations.

  Reply from the business

  Kim, thank you so much for the kind words and for trusting Lane’s Contracting & Roofing, Inc. with your home projects. We’re glad you’ve noticed our communication, attention to detail, and how our crew shows up on time and treats your property with care. It means a lot to hear you feel the pricing is fair and the quality has exceeded your expectations.

• 5 out of 5Kevin Donovan2 weeks ago

  Lanes did an amazing job with our window and roof repair. Their staff showed up when scheduled, had great prices, and were very friendly. Will definitely be using them again!!

  Reply from the business

  Kevin, thank you for the great review. We’re glad you were happy with the window and roof repair and that our crew was on time, fairly priced, and friendly throughout the job. We appreciate the chance to earn your business and look forward to helping you again.

Your home deserves a roofer who treats it like their own. 🏠 Here in Smithfield, Lane's Contracting & Roofing, Inc. has been the roofing company families count on since 2005. As a GAF Master Elite roofing contractor, a certification held by only a small percentage of roofers nationwide, we bring proven qualifications to every roof replacement and roof repair we take on. Whether it's shingle roof repair after a summer storm or a full new roof on your brick home, we use quality materials built to handle North Carolina weather. We also offer gutter installation to keep water moving away from your foundation. Ready to talk about your roof? Reach out today to schedule your free consultation and estimate.3 days agoLearn more

• Licensed

  “…Licensed & Insured Professional work with…”

• States years in business

  “…Founded in 2005, Lanes Contracting has more than 20 years of experience handling urgent roofing…”

• States a founding year

  “…We Build Relationships. Family-Owned Since 2005 Family-owned, faith-based roofing and…”

• Free estimates

  “…NC Testimonials Financing Blog Get a Free Estimate (919) 631-6112 4.9 /5 Excellent Score…”

• Financing available

  “…Skip to content As Seen On CBS Financing Available (919) 631-6112 ABOUT US SERVICES…”

• 24/7 emergency call-out

  “…Protects Interior Spaces Emergency service helps protect furniture, flooring…”

• Mentions the BBB

  “…GAF Master Elite. BBB Accredited. Financing available. Instant Roof…”

Their site also states: insured, family owned.