LAD SERVICES

All 5 of the one and two-star reviews we hold for LAD SERVICES, most recent first.

• 1 out of 5Lizzie Farrella year ago

  Called three times, first two times they said they’d be out for a quote and never showed, and finally came out after the 3rd time. Agreed on quote and the work and Mark just ghosted and never contacted to schedule after he said he would.

  Reply from the business

  We we did find you in our base from last year, October. We assume you have found someone else to do your work. We are glad there was no exchange of money

• 1 out of 5Jeni R.Edited a year ago

  Don’t waste your time & energy unless you want to get let down, I suppose!?! At FIRST Mark was great- communication, accreditations, follow through, etc. We were ready to sign the final contract & felt 100% happy with our decision to have him & his company do you work. We even had a tentative start date. THEN NOTHING- he disappeared; no reply to call, text , email (so odd). After a few weeks I decided to try 1 last time & I got him in the phone. He apologized, said it was a personal issue that came up. Reassured me that it wasn’t anything said or done on our end, and he was still interested if we were. Yes, we were ( life/death happens,we get it). He said he saw us up on the schedule for a week+ out & he’d get with the office to get us the final contacts to sign to get it all back in track. After another few weeks-again nothing. So I called him - he said he thought we had everything & his office was dropping the ball & that he’d Personally make sure & call me back later that day/next morning….that was days ago… ghosted again. Only sharing because the whole experience was so odd! 100% on - 100% ghosted. Our job is unique but he knew that and was happy, willing, and ABLE to do it. I gave him every opportunity to come out and say if something had changed. !Left feeling very disappointed & confused. Reply to response: We gave you 3 chances to be upfront & tell us that you needed more time to start. You never did that. We respect not leaving a job unfinished to start others ;just communicate that. Instead you left us hanging from early July- late September (texts to prove) with hope that we had it figured out. Now we have to try to rush to find another qualified, reliable, affordable contractor to do our uncommon job, before the weather turns. You greatly let us down & in a pinch! To be clear we’re NOT trying to hurt you, we’re just trying to save others from our experience. All of your low reviews seem to be for the same basic reason. You seem very quick to reply to yo

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Can not say anything. Fact are facts and yes your job did fall thru the fingers of many. Yes your job is very detailed. Yes you need attention to detail. There were many factors that have been keeping us very consumed other customers projects. To start your project and leave current projects unfinished is not what we do. We never traded money. We did a site visit and sent an estimate. Unfortunately 1 star reviews hurts. We will accept it and move on. Best of luck with your project.

• 1 out of 5Christina Krausea year ago

  Mark came out for a quote and put us on the schedule for that month. We even talked about molding I already purchased that I quickly painted to be ready for him. Then nothing. I could not get ahold of him. He did not respond to my messages. If the job was too much for him and his company or things changed, I understand, but communication about not being able to complete a job is expected professionalism, and none was given. Leaving us to stall in the process of repairs, start to find another contractor, and pushing us closer to fickle Michigan Fall/Winter weather we were trying to avoid.

  Reply from the business

  Nothing is worse than one star reviews for the same project, by two separate people. You and your neighbor both leaving the “ghosting” reviews. At first I just took your neighbors review with a grain a salt and left a small comment. There is some truth. So we are both clear we never put anything on a calendar or set work back dates. We spoke about possible start dates. You both mention that there was not a panic or hurry. You also said before the cold. Winter or cold is not here. I came out to you FREE OF CHARGE, twice, downtown Detroit. Remember we did not trade money, you received my time for FREE nothing in return. You wanted a lesser price and I gave it. Short, hope your 1 star review helps your healing process and allows you to tell others what I tell customers all the time We will not start a new project until the project we are working on is completed.

• 1 out of 5Gina Rosas (GR21212)2 years ago

  Doesn't respond to jobs he has scheduled

  Reply from the business

  You messaged that you found someone else. Why would I send a team? 1 star hurts…thats the truth, especially as a small business. Try to help someone..and this happens.

• 2 out of 5D W3 years ago

  Unfortunately, I didn’t have the same luck with this company as others. We called and he came out right away and spent a good amount of time with us, explaining what our options were, and we were thrilled, so much so that we weren’t even going to bother with other quotes. We emailed and asked him for a quote, he said he’d get it to us within a few days, and then disappeared. We emailed him again and have gotten nothing. So very disappointed because we were so excited to be getting this stuff done after our first meeting and then this.

  Reply from the business

  Would you be willing to at least email me again so I can find out who you are and apologize directly to you ? I am assume you have had someone else come out. 5/12/23 If your willing to allow me to make it right I would love to chat. 5/7/23 Want to make it right please contact me! I can not find your information 5/1/23. Please text me or email me directly. I will make it right. I do not know where to search for your information. Our desire is not to neglect anyone. If you still need assistance, I will make sure you have all you need to move forward today. Please let me know...313-969-0620 is my cell. Call or text. I will have you information TODAY. Even if I have to come out to gather any information. 4/30/23

• big jobs12
• siding jobs6
• kind staff6
• thorough cleanup5
• initial inspection5
• mark came3
• leak in roof2
• same day repair2
• honest contractor2
• attic venting repairs2

14 more of the 57 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Rebecca Raschke2 months ago

  Couldn’t be happier! We called Mark and LAD roofing for a leak in our roof. He fixed the problem and didn’t try to upsell us. Very honest! Happy to know who to turn to in a few more years when it is time to replace our roof. Takes the …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you. Growth is all about referrals and reviews. Thanks you again

• 5 out of 5Jon Andersona year ago

  After a windstorm caused significant damage to our siding, we contacted Mark at LAD Services for repairs. They responded promptly and had the siding back in place quickly and professionally. Communication throughout the process was …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for telling others about us. We appreciate you taking the time out of your day to review.

• 5 out of 5kathy SUMMERSa year ago

  We had our vinyl siding on our colonial home damaged from the last storm, we called Mark who responded the same day and came over and repaired the damage the very same day! Thanks so much for the great service! Would definitely use again for any roofing or siding jobs!

  Reply from the business

  Thank you for the review. Getting to customers same day is hard to do. However, when we can we do. Appreciate the kind review

• 5 out of 5Mike Ventimigliaa year ago

  Mark and his team did a great job. Fixed my roof issue in no time flat and even pointed out one other thing they fixed at not charge. Then to top it off he even cleared the drain in the street before leaving after getting soaked in a downpour while rushing to replace a shingle. All around great company to work with. I highly recommend Mark and his team.

  Reply from the business

  It’s the little things that matter. Thank you for the review.

• 5 out of 5John Greera year ago

  I had some siding blow off my house with all the wind we’ve been getting. I texted Mark around 9 pm Monday evening and he was at my house at 9 am Tuesday morning to fix it. Couldn’t be happier. Mark was quick and very professional. I’ll be calling when I need some more work done.

  Reply from the business

  Thank you.

• 5 out of 5Nick Cohen2 years ago

  Called Lad Services LLC and had a great experience with Mark and his team. He was very friendly, professional and very quick in the service he provided to us. Same day service is unheard of and rare with these projects but it worked out …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  We are solution providers for the roofing industry. We are thankful for the opportunity to work for you. Thank you for the review.

• 5 out of 5Edward Horn2 years ago

  Lad Services, (Mark and Staff), My wife and I had our roof replaced along with seamless gutters, soffit and fascia trim boards. …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  We had a great time working on your project. Some of the team members are still talking about the transformation of your home. Thank you for your trust and allowing us to work for you! It was a privilege! I personally can never come back. The butterscotch candy gave me more cavities, just kidding. When can I come back for more.

• 5 out of 5Jamie Smith2 years ago

  I had a leak in my roof. I reached out to LAD services really early in the morning. Mark was out here the same morning to do the inspection on my damage from the leak. After the inspection he repaired my roof the same day. He was super …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for the review. It’s best when others speak for us. We care and want to provide a service that’s stress free. Glad we could help!!

• 5 out of 5Richard Hurley2 years ago

  Mark was referred to me by a fellow Realtor who raved about the work he had he had done on his own home. I have since referred Mark to 2 different clients of mine. The one client was selling their home and the inspection revealed work that …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  We are grateful for reviews like your! We are glad to work with you and meet the needs of others. Thank you for taking the time to share your experiences with us and helping others learn about who we are !

• 5 out of 5meghan schafer2 years ago

  Woke up to it raining over my bed. I was in such desperate need for help since another storm was coming in. Mark made it over within 3 hours and fixed the problem quickly. He was more concerned about me then anyone else had been. Thanks again Mark! ✌️ ❤️

  Reply from the business

  Glad we could help. Thank you for your review.

• 5 out of 5Steve Waligora2 years ago

  I recently enjoyed working with LAD Services for a roof repair. I couldn't be more satisfied with the experience. Their team demonstrated exceptional customer service, integrity, and top-notch workmanship from the initial consultation to the final inspection. Right from the start, I was impressed by their customer-friendly approach. The team at LAD Services was incredibly responsive and took the time to thoroughly explain the repair process, answer all my questions, and provide a detailed estimate. Their transparency and willingness to address every concern made me feel confident and well-informed. The integrity of LAD Services is genuinely commendable. They delivered exactly what they promised, on time and within budget. There were no hidden costs or surprises, and they kept me updated throughout the process. Their honesty and commitment to doing the job right the first time were evident in every interaction. When it came to the actual roof repair, the workmanship of LAD Services' crew was truly outstanding. They were highly skilled, professional, and efficient, using high-quality materials and paying meticulous attention to detail. The repair was not only durable but also aesthetically pleasing, and I was particularly impressed with how clean and organized they kept the worksite, minimizing any disruption to my daily routine. Overall, LAD Services exceeded my expectations in every way. Their customer-friendly service, integrity, and exceptional workmanship make them the go-to for roofing needs. I highly recommend LAD Services to anyone looking for a reliable and trustworthy company to handle their roof repairs. They truly set the standard for excellence in the industry.

  Reply from the business

  Nothing I can say to a review like that but THANK YOU!

• 5 out of 5amber devlin2 years ago

  Mark provided exceptional service! When my roof had a leak, he genuinely cared and took the time to understand the issue. Unlike another company that hastily recommended a new roof without any inspection, Mark thoroughly discussed my options and offered honest advice. His pricing was also very reasonable. I highly recommend his services!

  Reply from the business

  Thank you very much. Our team loved the repair because it was “non-traditional” and now the repair is the super strong and right.

• 5 out of 5Rick2 years ago

  LAD Services did an EXCELLENT Job. Mark Came out and looked at it right away, took pictures to show what needed to be done. Two days later it was done. He and his Crew finished the Roof and Aluminum Trim in one day and cleaned up completely. No nails or debris what so ever.

  Reply from the business

  Thank you for the review. When customers like you leave reviews it helps show who we are and what we strive to do. Thank you!

• 5 out of 5Alexandria Parker2 years ago

  Mark and his team performed some roof repairs for me. He was extremely knowledgeable and courteous. He explained exactly what my issues were, provided insightful advice, and made the process seamless. I actually learned a lot during his initial inspection. I highly recommend Mark and his team for your next project.

  Reply from the business

  Thank you very much for allowing us to work for you.

• Licensed

  “…LAD SERVICES | Expert Roofing Solutions Licensed and Insured. Financing available.…”

• Warranty offered

  “…Q'S of Roofing Roofing Design Roof Warranty Roofing Pictures About Us / Reviews…”

• Free estimates

  “…Education, Experience) , Request a Free Estimate Maybe me telling you about us is…”

• Financing available

  “…Financing available. 15939 Deering Street, Livonia…”

• Family owned

  “…Roofing Specialists family operated. Livonia based roofing contractor who…”

Their site also states: insured.