JR & Co.

8 of the 14 one and two-star reviews we hold, most recent first.

• 1 out of 5Jeremy Andersona week ago

  Did the work on time and good quality but everything on the administrative side has been a nightmare. They lost my check that I gave them and that put a several week delay on everything because they don’t get back to you in a timely manner. Supposedly they have found my check but I haven’t seen any updated invoices or any messages in about two weeks. Been 2 months total and I’d like to just be done with them altogether. Next time going with someone else.

• 2 out of 5Jamie Stock7 months ago

  Our experience with JR & Co started off very positive but ultimately ended in disappointment. Our original representative was excellent and very helpful in working with our insurance to get our roof approved. Unfortunately, he quit the very day our roof was installed, and that’s when things began to fall apart. We were told that everything for our July roof installation would be completed at that time, including a new chimney cover. The roof itself was done decently, but the cleanup was subpar. We found nails in our yard, and more continued to surface for at least a month afterward. In August, a man randomly showed up in our backyard without any call or notice, saying he was there to measure our chimney. This was the first indication that the chimney work had not been completed as promised. When I called the company for clarification, I was eventually connected with the new rep who took over our account. He acknowledged that they dropped the ball and explained that since the chimney cover was a custom piece, it needed to be re-measured and would take about six weeks to complete. That was August. It is now JANUARY. Despite multiple follow-ups, we still do not have a completed chimney installation. To make matters worse, we received a bill in December for a job that is still unfinished. Communication has been extremely lacking throughout this entire process, and even though I email weekly no one from the company has called to provide updates or explain delays. Overall, we are incredibly disappointed with the lack of communication, incomplete project, and no follow-through. Based on our experience, I would not recommend JR & Co.

• 2 out of 5Jesse Carter10 months ago

  Good parts helped/worked with insurance company and roof was done in one day. Bad parts workmanship and communication. They did fix some issues I had.

• 1 out of 5REBECCA KINGa year ago

  They cracked an interior wall while loading the roof supplies. They didn't do the job that they said they would. Had to return to properly install the gutters. Don't hire these crooks- there's NO ACCOUNTABILITY, you can't sue them bc you can't serve the summons ( their agent is located in Rolla, MO, by the Arkansas border for a Kansas City ' VET' owned company? Super sketch- AVOID THEM

  Reply from the business

  Hi Rebecca, We’re sorry to hear you feel this way. Our team has made efforts to address your concerns, including returning to the property to ensure the gutters were properly installed. As for the interior wall damage — we have no record of this issue being reported during or after the project. That said, we take these types of concerns seriously and would gladly look into it if you’re open to working with us on a resolution. We also want to clarify that our business is fully registered and operates within all legal guidelines. Our ownership and location details are transparent and publicly available. Accountability is something we take seriously, and we remain committed to providing honest, professional service to every customer. If there’s anything further you’d like to discuss, we’re more than willing to have a conversation.

• 1 out of 5Dakota Timberlakea year ago

  So I was biking with my boyfriend and one of yall employees pull in front of my boyfriend and started threatening me and him because I have a shifted dice and lost my breath when bicycling up a hill and stopped in front of his truck to rest for less then a min. Then he start to come up and there's where we were threatened

  Reply from the business

  Hi Dakota, We are deeply sorry to hear about your experience and want to sincerely apologize for the behavior you described. Please know that we take this matter very seriously, and this is not conduct we condone in any way. To help us investigate further, could you please let us know if you were able to get a license plate number, truck number, or if you know which employee was involved? Any details you can provide would be greatly appreciated. This is absolutely not a reflection of the standards we hold ourselves to, and we hope this one incident doesn’t shape your overall impression of our business. If there’s anything we can do to help make this right, please don’t hesitate to let us know. We truly appreciate you bringing this to our attention.

• 1 out of 5Dana Brazil2 years ago

  Meet with a rep, Jackson, from J&R and he thought I had enough damage for a new roof. I filed a claim and it wasn’t even close. The first round, they gave me $270 after my 1500 deductible. Requested another inspection and got another $690. Tried to contact my rep several times to get an estimate just for repair and not a full replacement and he will not respond. Now I have a claim on my insurance and no repairs. I would hope their employees would know the difference in $2500 worth of damages vs needing a new roof. Thanks a lot J&R Co

  Reply from the business

  Hi Dana, We’re really sorry to hear about your experience and truly understand your frustration. It’s never our intention to leave a customer without the support or follow-through they deserve — especially when it comes to something as important as your roof and insurance process. We take this feedback seriously and want to do what we can to make it right. Please reach out to us directly at (816) 587-6148 and let us know how we can help resolve this. Whether it's a repair estimate, further clarification, or anything else — we want to help. Thank you again for bringing this to our attention. We appreciate the opportunity to make things right.

• 1 out of 5melanie (lelanie)2 years ago

  horrible

  Reply from the business

  Hi Pyt, We’re sorry to see your review and would love the opportunity to learn more about your experience. However, we don’t have any record of working with you and there are no details provided to help us understand what may have gone wrong. If this was posted in error or there’s been a misunderstanding, please feel free to reach out to us directly so we can address it. We always strive to provide quality service and take all feedback seriously.

• 1 out of 5Nick Will2 years ago

  Salesman was very pushy and called and emailed way to often. Their quote was 4x any other vendor that quoted.

  Reply from the business

  Hi Nick, Thank you for taking the time to leave a review. We're sorry to hear about your experience and would like to learn more. When there’s a large difference in pricing — such as what you described — it often means the systems quoted were significantly different in terms of equipment, scope, or included services. We’d appreciate the opportunity to understand the specifics and see where the gap may have come from. We also want to apologize if our communication felt too persistent. That is not how we aim to do business. We strive to conduct all our work with integrity — from honest, transparent pricing to respectful and professional interactions. If you're willing, please reach out to us directly and let us know who you worked with so we can look into this further and ensure it doesn’t happen again in the future.

• roof replacement62
• insurance claim assistance22
• full inspection17
• guttering17
• hail damage repair16
• informative staff7
• installation crew5
• helpful employees3
• flat roof repair3
• shingle repair2
• no pressure sales2

14 more of the 267 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Mark Rodrigues4 weeks ago

  Dima, my Project Manager was fantastic. He was communicative, thoughtful, did what he said he would when he said he would, and is simply a nice and pleasant person to work with. The crew was fantastic and worked so hard. They did professional work with a professional cleanup afterwards.

• 5 out of 5Eric Berg2 months ago

  Our experience with JR & Co. was outstanding from start to finish. We appreciated the fact that the entire process from initial assessment, to supplying the necessary information with our insurance company, to the evaluation of what our …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Eric, thank you for this wonderful review! We'll be sure to pass your kind words along to the installation crew. Thank you for trusting JR & Co. with your home. We're honored to be your roofing company going forward!

• 5 out of 5Stephen Westbury2 months ago

  My experience with JR & Co has been nothing less than excellent from start to finish. Luke Williams is the very knowledgeable project manager that was very helpful and genuinely committed to making sure that the project was successful. He made the process of working with my insurance company very simple and was very familiar with the adjuster who was assigned. When it came time for the team to show up Luke was there to put up protective equipment around all of our garden essentials and the crew was very mindful of our belongings while constantly loading the roofing trash into the trash trailer. Even though the crew is Hispanic there was an English speaker who communicated the daily plans with me at all times of the project. I ordered a designer shingle which is less common, but the crew told me they have many years installing several dozen projects with the same shingle and have had plenty of experience with how to install it. When the project was completed they spent a considerable amount of time cleaning the yard to free it from nails and the smaller debris. I will be happy to recommend JR & Co to as many people as I can for as long as it is relevant.

• 5 out of 5Eva Salehpour2 months ago

  We needed home insurance, but the insurance company refused to insure us properly. They said we needed a new roof, and without it, we could forget about being insured properly, if at all. Enter J R and Company Roofing. They gave us a free inspection. They found hail damage. They said the insurance company would cover it. They helped us file a claim, and they were correct. The insurance company partially covered a new roof, which we would not have otherwise been able to afford. J R and Company Roofing set right to work. They were thorough, efficient, and skilled. They effectively removed the old roof, in as methodical a method as possible. Then, they wasted no time installing the new roof. We could tell, by the way they handled both tasks, that they absolutely knew what they were doing. We were very happy with the results and still are. We would recommend them to anyone who needs a new roof, or anyone who wants their roof inspected. We are more than satisfied with the results.

• 4 out of 5Ryan Falkenrath3 months ago

  First and foremost, the finished roof on our house has been holding up since installed in 2025. Solid product and install. Project management on the other hand... workers show up unannounced to drop gear off. Luckily I was home to move …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Donna Furman3 months ago

  JR@CO ; Adam and Jake were awesome. They both worked with my insurance adjuster after a severe storm and baseball size hail providing pictures for insurance. They were professional and thoroughly checked for damage. Adam has been available …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Hannah Goldwitz3 months ago

  10 out of 10 company. When my husband’s boom lift got stuck in the ground on a job site they spent two hours on multiple occasions helping him get it out. High-quality people would trust them with whatever construction needs you have.

• 5 out of 5The Ologist3 months ago

  Wanted to give a shout out to Nathan Clausen and Noland Good for their hospitality and getting me taken care of. Haven’t read the report yet. But Noland went above and beyond my expectations of a roofer. I was told I had an older roof but was still in good shape. I also asked if he wouldn’t mind letting me know if my gutters (they have guards) needed cleaned. Since it’d been a few years since it’d been done. Also let my neighbor know how solid my experience was. Thank you again Nathan and THANK YOU again to Noland

  Reply from the business

  Hi Sherman, Thanks for sharing your experience. Nathan and Nolan will be thrilled to see your review. Thanks for trusting JR&CO and recommending us to your neighbor!

• 5 out of 5Joseph Wood3 months ago

  This is the best company I have ever dealt with period. I don’t know how one company has so much talent. If I could give 10 stars, I would. I would like to give in particular shout out to Isaiah very helpful and very knowledgeable.

• 5 out of 5Benjamin Summers4 months ago

  We had a great experience working with JR&Co. We were dreading the insurance process, but Jackson made everything very clear and easy. Our insurance company was not easy to deal with, but he was professional, highly knowledgeable, and …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5KRISTIN WING4 months ago

  Our steel coated roof installed in 2006 had two leaks due to flashing that failed. We have an 25 year+ guarantee. Amazingly nice office staff immediately connected us with a tech who came out the next day. A part on order for install. …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hi Kristin, Thank you for your honest review! We're glad our team could respond quickly and get your repair underway. We appreciate your trust and your recommendation of our work!

• 5 out of 5Lukas Udris4 months ago

  Josh is a very helpful guy, on and off a roof!

  Reply from the business

  Hi Lukas, thanks for the kind words, we will be sure to pass it along!

• 5 out of 5Lucas Fender4 months ago

  Highly recommend JR & Co. for roofing work! Keith V. went above and beyond to help us. I feel this company is very trustworthy, and will absolutely be using them again in the future.

  Reply from the business

  Thanks for the review Lucas! So happy that Keith took care of you, he's an integral part of our team.

• 5 out of 5Thomas ConwayEdited 4 months ago

  My trust in your company came from my experience with the knowledge of your salesperson! He explained the roofing system in detail. The importance of a level 4 shingle in this area. My neighbors had put on level 3 two years ago. And they have to replace their roofs again. Also the roof ridge vs the turtle box vent. The 6” gutters vs the 5”. Thank JR&CO!

  Reply from the business

  Hi Thomas! Thanks for the wonderful feedback. We’re glad our team could help you understand the roofing system and help you make confident, long‑lasting choices for your home. We appreciate your trust in JR&CO!

• Licensed

  “…Outside of JR&CO, I am a licensed Realtor and have a deep passion for…”

• Warranty offered

  “…Glass Explore Our Solutions Clarity Warranty Support 24/7 Emergency Service Rapid…”

• States years in business

  “…FOR HOMEOWNERS Residential Roofing For over 40 years, we’ve been protecting what matters…”

• States a founding year

  “…been an integral part of JR&CO since 2017, gaining valuable experience across…”

• Free estimates

  “…a Free Storm Report & Schedule a Free Inspection Trusted to Protect Trusted to Protect…”

• 24/7 emergency call-out

  “…Our Solutions Clarity Warranty Support 24/7 Emergency Service Rapid Professional…”

• Family owned

  “…proudly served as a veteran-owned, family-operated construction company based in Kansas…”

• Veteran owned

  “…JR&CO has proudly served as a veteran-owned, family-operated construction company…”