Christian Brothers Roofing LLC

8 of the 14 one and two-star reviews we hold, most recent first.

• 2 out of 5Zack Nicholson8 months ago

  We had our roof inspected by Christian Brothers. The representative was professional and quick to respond. However, he recommended that we file a claim with our insurance company due to hail damage, suggesting the roof would likely need a full replacement. Unfortunately, the adjuster determined there was only a few hundred dollars’ worth of damage. We requested a second adjuster for another opinion, and he agreed with the first. The total damage was well under $1,000. Christian Brothers then offered to repair only the damage noted by the adjuster—for $2,000. As I said the representative was courteous and professional. However, I would definitely get a second opinion if they tell you to file a claim with your insurance company.

• 1 out of 5Giovanni ThomasEdited a year ago

  I contacted this company to work on my mother's house. The communication was good and the work was performed in a timely manner. The negative review is due to the billing. My mother passed away and the bill was left to me. I communicated this with Christian Brothers. I tried to make an arrangement with them however they are not a good company to work with if you are grieving or have a death in the family. I called them to let them know I would need to push the payment back. I was told they could not stop the payments even though I told them I would not have the funds and continue to debit my account! The options I was given was to continue to pay or they would put a lien on the house. This is creating an even greater burden and grieving process. Look elsewhere if you are looking for a company that cares. Shame on you Christian Brothers. You have the name of a Christian but aren't acting like one!

  Reply from the business

  We want to start by expressing our condolences for your loss. Losing a loved one is an incredibly difficult time, and we genuinely empathize with the challenges you’re facing.

 However, we feel it’s important to clarify some details regarding the situation. We initially gave you a grace period because of your situation. Six weeks after the grace period ended our Customer Service Manager reached out to discuss you over due balance. Through those conversations we were able to set up a payment plan that you said worked for you. We were clear that the terms included that we could not pause or stop payments once the auto-draft was in place.
 After the first couple of payments, you reached out to say you couldn’t make the next payment. We offered another solution to help, but you chose to end the call before the conversation could be completed.
 We are committed to working with our customers in difficult circumstances, and we strive to handle each situation with compassion and fairness. It’s unfortunate that the situation has escalated, but we must also uphold our responsibility to collect payment for the services we provided. If you have further concerns or would like to revisit the terms of your payment plan, please don’t hesitate to reach out. We are always open to finding solutions that work for everyone involved.

• 1 out of 5Chris Dwindlea year ago

  They charge $450 minimum for a repair of 2 shingles? And then proceed to say they won’t even look to see if places have the shingle. But are awfully quick to take peoples money for a full roof. …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  As a company that operates with integrity and a commitment to our values, including transparency, we aim to provide upfront pricing to avoid any surprises. You called and asked what it would cost to replace a couple of shingles and our office staff stated that our repair minimum is $450. Often we add greater value to the customer’s home and still stay under that repair minimum by noticing and repairing things that you did not notice from the ground. This minimum charge reflects the costs associated with providing quality service, including the proper training and years of experience that our project managers and installers have. This also includes licenses, insurance, taxes and security of having a company with a long standing and solid reputation in the industry. This ensures we can continue to serve our customers effectively while maintaining our commitment to our team and community. We understand that home repairs can be a financial burden, and we strive to deliver excellent value for the services we provide. If you have any further questions or if there’s anything we can do to assist you, please don’t hesitate to reach out.

• 1 out of 5Joshuaa year ago

  F250 Lariat for Christian Brothers not paying attention to the road, looking straight down at his phone and nearly rear ended the car in front of him. Do better!

  Reply from the business

  Thank you for taking the time to share your concerns with us. We want to assure you that we take the safety and professionalism of our fleet very seriously. Our vehicles are monitored with GPS and video systems to ensure our standards are met. We will be reviewing the footage and addressing this accordingly. Please consider giving our office a call, as this review pertains to our driving, which is not directly related to our services as a roofing company. We would be more than happy to assist you and resolve any matters you may have.

• 2 out of 5Dianne Dickensona year ago

  Roof is great- workers were very nice - however I was charged for things they did not do and the office staff is incredibly rude!

• 1 out of 5Andrea D'Achiardi2 years ago

  Be careful with this company. They do not provide you with an itemized quote and it took a lot of work just to get a breakdown to compare to my insurance for our roof, detached garage and shed. They tell you your insurance will pay for …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  We take very seriously our commitment to quality and integrity. Regarding your situation, we utilize proprietary software tailored to ensure accurate estimates and project management. We are not able to provide an estimate similar to the other companies you mention. We reserve the right to decline projects that do not align with our standards or that might void our warranties. In your case, we did not feel comfortable working on the same roof at the same time as other roofing companies. We are sorry for any inconvenience or frustration this might have caused you.

• 1 out of 5Debra Shivers3 years ago

  Hopefully your roofing is better than employees driving skills. Today on 7 hwy going into Lansing one of your trucks was a rude driver. I tried to go around him and he sped up and extra 10+ miles so I couldn't. Then he pulled into my lane …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Debra, we are very alarmed and sorry to hear about your experience this evening and your concerns are something we take very seriously. We will be reviewing our on-board cameras and GPS systems to address this matter with the individual responsible. We understand poor driving can be a negative reflection on a company, so we appreciate you bringing this to our attention. Please accept our sincere apologies. -Scott H., Owner

• 1 out of 5Nick Luna5 years ago

  Felt pressured as the only way they would talk to us was to meet and go through their sales pitch. Never even got on the roof.

  Reply from the business

  Nick & Carolyn, I'm sorry to hear that you felt pressured. We strive to make it clear when setting an appointment how important it is for our project manager to meet with the property owner to discuss their plans & our recommendations for the construction project. When we arrived at your home last Thursday, we accessed your roof for inspection & photographs (on file since we cannot attach here) & proceeded to initiate discussion about the project. We were informed that the individual on site was not willing or interested in doing that. When our project manager attempted again to schedule a time to review & prepare a bid that fits your specific needs, you were not interested in giving us the time to do that. By having this time with you, our goal is to limit miscommunication & properly set expectations for the significant construction project we are preparing to enter together. While we do offer free estimates, we do not just "drop bids," as it can lead to unexpected surprises or discrepancies during the project - & neither party wants that. -Scott H., Owner

• roof replacement402
• thoroughness331
• insurance claim assistance138
• courteous staff103
• leak repair65
• video updates40
• hail damage inspection34
• progress updates33
• honest assessment32
• shingle repair20

14 more of the 417 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Mike Wesley45 minutes ago

  Christian Brothers Roofing did an excellent job installing our new roof. The crew was professional, did quality work, and made the whole process easy. We’re very happy with the results and would definitely recommend them!

  Reply from the business

  Thank you for your positive review and support! We truly appreciate it. – Scott H. Owner

• 5 out of 5Kyle HoganEdited 7 hours ago

  Updated: We were hit by one of the many hailstorms this spring, and while David was deployed serving our country, Adam stepped in and took amazing care of us. He walked us through everything to expect leading up to getting a new roof and …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you so much for taking the time to share your positive experience with us, Kyle! We truly appreciate your kind words and are thrilled to hear that David provided you with an honest opinion regarding your roof. If there's anything else we can assist you with in the future, please don't hesitate to reach out. - Scott H. Owner

• 5 out of 5West Family14 hours ago

  Adam was extremely helpful and so kind. Had some water spots pop up, he had so much helpful Information as to why it was happening. First timer with Christian Bros and they definitely got a new customer today.

• 5 out of 5Elizabeth Quinlan22 hours ago

  I am amazed at the level of service from Christian Brothers Roofing to repair my roof. From the start to completion, the service was exceptional and far exceeded my expectation. Daniel was knowledgeable and listened to my struggles to get the roof fixed. The repair was scheduled quickly, and the work was done and my roof looks perfect. I highly recommend them!

  Reply from the business

  Thank you for the thoughtful review! We're grateful for your business. – Scott H. Owner

• 5 out of 5Christina Gravesa day ago

  Was very nice and let me know what the main problem was and not just tell me I need a new roof. Adam took the time to look over my roof and explain what he saw or what I would need to look for in the future.

  Reply from the business

  We appreciate your trust and your 5-star review! Thank you for working with us. – Scott H. Owner

• 5 out of 5Roger Mushinski2 days ago

  Colby Horstman is our guy and Christian Brothers is our company when it comes to roofing. We were quite impressed with the care of the team, the regular updates during the process and the finished product. This was the only one of several …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Paul Raddant2 days ago

  Christian Brothers Roofing recently installed a roof for one of our new homes in Independence. It was a top-tier experience from start to finish, with clear and timely communication throughout the process from Ryan. Christian Brothers provided a professional product with a personal touch. These guys know what they're doing and they clearly care about their customers AND the community. I cannot recommend Christian Brothers enough. Thank you, Ryan!

  Reply from the business

  Thanks for the awesome feedback! Your satisfaction is our top priority. – Scott H. Owner

• 5 out of 5John Clemens-Russell3 days ago

  Tim is above friendly before he even walks up and goes above to check all points explain them so you understand what is coming and what is done.

  Reply from the business

  We’re grateful for the great review! Thanks for letting us be part of your project. – Scott H. Owner

• 5 out of 5Jennifer Gonzales3 days ago

  Sam & his crew did an amazing job! They made the process easy and the work was done quickly and flawlessly. I would recommend them 110%!

  Reply from the business

  Thank you for choosing us and leaving a 5-star review! We hope to serve you again. – Scott H. Owner

• 5 out of 5cody robinson3 days ago

  Our project manager Cliff was top notch. We had an especially tough battle with our insurance company and he handled it like a champ. Then during the actual install he kept us updated with videos from on site! He helped us get up to code and made sure it was done right. The crew worked hard on the hottest day of the year and cleaned up well. Used a magnet and everything. Would recommend!

  Reply from the business

  Your support means the world to us—thank you for the excellent review! – Scott H. Owner

• 5 out of 5Stacy Pickering4 days ago

  Colby was very professional and did a great job of communicating with me. Would recommend him!

  Reply from the business

  Thank you for the great review and for being a valued customer! – Scott H. Owner

• 5 out of 5Mamie “Mummsie*89”5 days ago

  We added a number of attic/soffit vents to bring our house up to code. They have made a BIG difference in the temperature of our master bath. It is over the garage and has always been sooo hot in the summer. It has been two months since the change was made. We have had some very hot weather and we are happy with the difference.

  Reply from the business

  We’re so happy to hear you’re satisfied with our service! Thank you for the review. – Scott H. Owner

• 5 out of 5Nash Randall6 days ago

  Daniel was super nice. Identified and fixed the issue super quickly. Highly recommend

  Reply from the business

  Thanks for your awesome review! We're honored to serve you. – Scott H. Owner

• 5 out of 5courtney Elkhatib6 days ago

  Honest company. We have Colby check our roof every couple years. Not the type to try and make a quick buck, or sell a roof that doesn’t need replaced.

  Reply from the business

  Thanks for the fantastic review! It’s always a pleasure working with customers like you. – Scott H. Owner

• Warranty offered

  “…Gutter Installation Workmanship Warranty Commercial Commercial Roof Repair…”

• Free estimates

  “…Services You Can Count On Schedule a Free Consultation YOUR HOMETOWN ROOFER You deserve a…”

• Family owned

  “…WHAT'S IT LIKE TO WORK WITH US? As a family-owned, faith-based business, we take…”