James & Whitney Co.

All 3 of the one and two-star reviews we hold for James & Whitney Co., most recent first.

• 1 out of 5Kelly McMullinEdited 4 weeks ago

  I don't even have the words to express how abysmal our experience was with this company. I wouldn't wish this on my worst enemy. We got our entire house re-sided and the shingles have been falling off ever since they finished. They completely covered over our dryer vent with shingles and didn't leave any sort of opening, so we had a bunch of hot, moist air accumulating under the shingles for weeks until our dryer hose inside actually popped off the wall. We notified them immediately, very upset as this could have easily started a fire in our home. Not to mention all of the potential structural damage from the moisture trapped underneath the shingles. We didn't even get so much as an apology, just a "we'll take care of it," and it actually took them about 3 days to even come out and address it. I'm still not even sure if they bothered to inspect the wood underneath the shingles in that area. They were also supposed to replace the trim around our windows and did a super half assed job, leaving the inner wooden frames of our windows totally exposed to the elements. I don't think they were even planning on fixing it until we said something about it, and again this took weeks to get fixed. The workmanship was extremely shoddy and it looks like whoever did this has never sided a house before in their life. We watched a 3-minute YouTube video that explained how to install the product correctly and it was clear that none of the manufacturer recommendations were followed. Nails were driven right through the center of the composite panels in many areas instead of tacking them along the designated holes over the top, and this can apparently cause the siding to buckle as it now cannot expand/contract with the wood based on the weather as it should be able to. We brought this to their attention and were told it was "standard practice," despite the manufacturer explicitly advising against this. We were also not offered any sort of explanation for why this was done or any oppor

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5Kitty McSweeney3 months ago

  I never write reviews. This review I had to write. People have to know not to hire James & Whitney to do any work to their roof. …

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5Riely CatEdited 2 years ago

  Fast and friendly to come and see the issues then insisted on a review then called to say they can’t do it

• siding project19
• pleasant staff10
• quick project completion5
• metal roof repair3
• shingle replacement3
• fair quote3
• architectural shingles2
• subcontracted crew2
• fast quote2
• clear quote2

14 more of the 137 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Jessica Mills2 days ago

  Two years after skylights were installed in my home we decided to change one of the shades. We had trouble figuring out how to do so and called and no questions asked they offered to install the shade we purchased at no charge. I was so thankful and they were so helpful.

• 5 out of 5William Melakian5 days ago

  A pleasure to work with! Robert was a great guy thank you so much for everything!

  Reply from the business

  Thank you so much, William! We’re glad to hear Robert was a pleasure to work with and made your experience a great one. We’ll be sure to pass along your kind words to him. We truly appreciate you choosing James & Whitney Co. for your project! Have a great day!

• 5 out of 5Dana Alex Zander5 days ago

  Great experience, both kind and professional. Would recommend!

  Reply from the business

  Thank you so much, Dana! We’re glad to hear you had such a great experience with our team. We take a lot of pride in providing service that is both professional and genuinely caring, so it means a lot to hear that reflected in your experience. We truly appreciate your recommendation. Have a great day!

• 5 out of 5Caleb Mason3 months ago

  The company was hired to do a complete redo of 47 condos over a nine month period. This included new roofs, repairs and replacements to substructures, new siding, new windows, new skylights, and new doors and gutters. A highly complex …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hi Caleb! Thank you for taking the time to share your experience and for writing such a thoughtful review. We truly appreciate the opportunity to complete such a large-scale condo complex restoration project in South Portland. Managing roof replacements, structural repairs, siding, windows, skylights, doors, and gutters across 47 condos required strong communication, detailed project management, and quality craftsmanship every step of the way, so it means a lot to hear that reflected in your experience! We’re also incredibly appreciative of everyone involved in the community who worked alongside our team to help ensure the project went smoothly throughout each phase. We’re especially glad Joe and the crew helped make the process smooth for residents throughout the project. Keeping condo association roofing and exterior renovation projects organized, on schedule, and clean each day is something our team takes a lot of pride in, with the experience for residents and staff always being a top priority. Thank you again for trusting James & Whitney Co. Roofing & Siding with your community’s exterior renovation project!

• 5 out of 5Alex Blaisdell3 months ago

  We recently had our roof done by Nikos and his crew. We were very impressed from start to finish - not only with the quality of the job but also communication throughout the project. Nikos scheduled a visit the week before our project to do …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Kayla Hourigan3 months ago

  We had a great experience with James & Whitney for our roof replacement. From start to finish, communication was excellent, everything was clearly explained, timelines were met, and we always felt informed throughout the process. …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Matt Poirier4 months ago

  Michelle is the best! Very kind and helpful

• 5 out of 5Curt NicholsEdited 4 months ago

  Gorham Roofing - Extremely pleased with the responsiveness, options and service provided by James & Whitney. Within days of accepting the quote, we had a brand new roof on our home. The price was very competitive. Their team was exceptional. From exterior specialist Cory, Chad scheduling, Michelle contract & payment support, to Nate the project manager, all were personable & professional, I would highly recommend James & Whitney for your roofing project.

• 5 out of 5Terri Pyzynski-Bursey, formerly Pierce4 months ago

  Brandon and Dane were awesome again! James and Whitney researched the best ridge vent to help us address attic ventilation issues. Awesome communication, great price, and the quality of the work was exceptional! Thank you Brandon and Dane!!

• 5 out of 5Kristina Perreault4 months ago

  I needed help with a home I am planning to purchase. I called up Whitney & James and spoke with Michelle. She connected me to Rick and within 45 minutes they were helping me come up with a plan. Michelle was very kind and knowledgeable. Rick was extremely knowledgeable, helpful, and talked it all through on the phone with me for a good 10 minutes. I felt way better after that call and will be going to them for my roofing needs. I’ve heard so many good things about their roofing skills.

• 5 out of 5Casey Gallagher4 months ago

  Very enjoyable experience speaking with Michelle on the phone. She makes a great first impression for the company!

• 5 out of 5Gabe Poirier4 months ago

  I called and spoke to Michelle on the phone, she was the best! She made everything so easy and welcoming! She is the biggest reason we went with James and Whitney!

• 5 out of 5NC Lai5 months ago

  A piece of roof edge siding was blown off in the last blizzard. I started reaching out to a few companies to ask for quotes and Robert reached out the same day! We ended up adding gutters to the project and Robert provided prompt and clear quotes for different options. The work was scheduled for the next week and the project manager, Joe, called and emailed to reconfirm. Their team arrived promptly and finished the repair and installation in half a day. Great service and great work! Highly recommend.

• 5 out of 5William Chapman5 months ago

  Michelle is amazing

• Warranty offered

  “…Qs About Exterior Services What Kind of Warranty is Available on Exterior Services…”

• Free estimates

  “…Contact us for a free quote and learn about your options! We Make…”

• Financing available

  “…Financing Available Home renovation projects aren’t…”