IBEX Roof

8 of the 9 one and two-star reviews we hold, most recent first.

• 1 out of 5Nan Ramireza month ago

  I had left a review but now I regret it. I was pressured by the roofer sitting next to me. I didn’t like the experience from the get go. I was promised a brand of roof by the sales man but they put a different grade which was less than …

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5Dustin Nelson2 months ago

  I had him out to the house, he contacted me several times then disappeared when I told him I wasn't going to schedule anything without a firm quote. That's how you know you're dealing with salespeople, put them on the money and watch the reaction. Really disappointed, and I wish them well otherwise, but don't waste my time. Price isn't the only consideration but if you aren't willing to do the work to give a quote then don't expect me to roll over and sign your contract. Must be running high margins in a high volume business model.

• 1 out of 5Tawny Henderson3 months ago

  My experience was with scheduling/customer service, not craftsmanship. I initially booked a consultation online, but after they were a no-show, the …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  We’re sorry to hear this was your experience during the scheduling process. We understand how frustrating it can be when an appointment does not go as expected, and we appreciate you bringing this to our attention. Our team does ask questions during scheduling to make sure the right decision makers are available for a full consultation, but we never want that process to feel dismissive or uncomfortable. We’ll be reviewing this internally so we can better understand what happened and improve how these conversations are handled moving forward.

• 1 out of 5Kimberly James4 months ago

  Quoted me 3 times over multiple competitor estimates. They were literally quoted twice my second highest estimate! $32,000 for an 1,810 square foot roof. You’ve got to be kidding me! Wanted to do unnecessary work with the false claim it was …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for sharing your concerns. We understand that estimates may differ from one roofing company to another. Roofing estimates can vary depending on materials, installation approach, and recommended repairs, our proposals may not always match those from other roofing contractors and we encourage homeowners to compare proposals carefully. We never want anyone to leave with unanswered questions about our process or recommendations. If you would like to speak with us directly so we can better understand your concerns and clarify the estimate, please call us at (360) 946-0554.

• 1 out of 5Matt5 months ago

  Constant roofing offers are delivered to my physical mailbox. Three in one week. How annoying! Here is an idea...keep track of who you send your marketing material to so you A) Aren't wasting marketing money B) Clogging up people's mailboxes with the same ridiculous, overpriced offers. (We all know you are the most expensive roofing company in the area). C) Fire your marketing person for wasting your money so foolishly. Have a nice day.

• 1 out of 5John DupuyEdited 9 months ago

  EDIT (Oct 2025): TL;DR I cannot recommend Ibex, you should go elsewhere for roofing needs. In August of 2025, I went back in the attic to check on things and Ibex did NOT fix the leak. We had visible mold growth that required remediation and signs that there was still an active leak. We reached out to Ibex to re-address this issue under warranty and they sent out a technician who took some photographs and said that it certainly looked like there was a leak but that he would consult his manager for next steps. After consulting his manager (and me having to hound him for updates) he sent an email explaining that the mold growth was mostly likely due to ventilation issues and that there wasn't any leak. In the middle of the summer. When it hadn't rained for 3-4 months. I reached out again and emphasized that the growth we were seeing couldn't possibly be due to ventilation, as it was the only spot in the attic that had any signs of mold, and was exactly where the leak had presented itself previously. The technician came out again. After looking again and taking more pictures, he said it certainly seemed like there was a leak there. He said that he would get us on his schedule ASAP. I waited about a week and asked for updates on the schedule. Ibex was very slow to reply and when I called the front office, as soon as I said my address they said that we would just have to wait. I finally got word that we could possibly be worked in the first week of September (nearly a month after pointing out the issue). I said OK and then never heard from them again. I tried calling, leaving messages, and texting but I just got silence. At this point I contacted another roofing company who was able to quickly address the issue. I unfortunately cannot recommend Ibex as a company anymore and will not be using them for any future projects. They did not fix my roof and did not make good on their warranty like they should have. My original review was quite positive and can be found belo

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for sharing your positive experience with Ibex Roof! We're glad Luke and our team efficiently addressed your skylight and roof issues. Your satisfaction is our priority, and we appreciate your understanding and patience during the … More

• 1 out of 5Mark Johnsona year ago

  It appears they deleted my last review. This guy Kirk really knows how to rip people off. Please stay away from this contractor. Racist remarks never have a place in business. It was very disappointing what I overheard from their employees. …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  We take all concerns seriously, but after thoroughly reviewing our records, we’re unable to find a project or customer history under your name that matches this experience. Allegations of this nature are deeply concerning and not reflective of the values we uphold as a company. IBEX is proud to serve a diverse community and has built a reputation on professionalism, transparency, and respect—for both our clients and team members. If you believe this is a valid experience, we invite you to contact us directly so we can look into the situation further. We’re committed to learning and improving, but we also want to ensure that all feedback shared publicly is based on actual interactions.

• 1 out of 5Rebecca AllenEdited a year ago

  Changing my rating down to one star, the cleaning of the roof went very very well and I’m satisfied with the results. What I am not satisfied with is the follow up customer service, on their website they tout a 25 point inspection and you …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for your honest feedback — we’re really sorry to hear about your experience. While we’re glad to know you were satisfied with the roof cleaning itself, we clearly missed the mark when it came to communication and follow-up, and that’s not the standard we hold ourselves to. You deserve clear, consistent answers — especially when it comes to something as important as the condition of your roof. Thank you for bringing this to our attention — our team will work on making this right.

• answering questions78
• gutter replacement70
• courteous staff40
• roof cleaning25
• warranty24
• cost24
• new roof21
• skylight replacement17
• shingle replacement9
• plywood replacement5
• solar tube installation3

14 more of the 22 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Teresa Brickley2 weeks ago

  Jon sokol was very pleasant and very knowledgeable. Explained every aspect of what they would do. Very impressed.

  Reply from the business

  Thank you for the kind review, Teresa! We’re glad Jon made a great impression and took the time to clearly explain each part of the roofing process. His knowledge and communication help make customers feel more comfortable and informed. We really appreciate you choosing IBEX Roof and sharing your experience!

• 5 out of 5Ellyn Arwooda month ago

  I have had multiple experiences with IBEX. And every single experience has been wonderful. Most recently, I had a skylight broken from a golf ball. IBEX came out and tarped the area because it was a holiday weekend. Then they came back and …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  It’s always great hearing from a returning customer, and we really appreciate you continuing to call IBEX Roof when you need us, Ellyn. A broken skylight on a holiday weekend is never fun, so we’re glad the team could get it covered quickly and come back to finish the repair. Whitney will definitely enjoy reading your shoutout! Thanks again for sticking with us over the years and trusting our roofing company with your home!

• 5 out of 5Phil Bartscha month ago

  High quality installation. High quality materials. Excellent communication. By far the most professional roofing company I've worked with. I won't have to worry about my roof any more.

  Reply from the business

  Thank you so much Phil! We’re glad to hear you were happy with the quality of the roof installation, the materials used, and the communication throughout the project. Knowing that you can feel confident about your roof moving forward means a lot to our team. Thank you for choosing IBEX Roof!

• 5 out of 5Doug “TheWanderingRT”a month ago

  Excellent experience with IBEX from estimate through project completion. Workers were timely, efficient and very respectful of our landscaping and property throughout. Would definitely recommend a job well done! Competitive pricing. Great warranty. Our project manager Nick was a rockstar.

  Reply from the business

  Really appreciate you sharing your experience. We're glad everything went smoothly from the estimate through the final cleanup. Nick will definitely enjoy hearing your shoutout, and we'll make sure the team sees your feedback too. Thanks for trusting IBEX Roof with your roofing project and for noticing the care everyone took around your property. We appreciate the recommendation and hope you enjoy your new roof for years to come!

• 3 out of 5David Killiona month ago

  This review reflects my personal experience with IBEX over approximately a two-year period, from roof installation through multiple follow-up service visits. From the start, my project did not include what I understood to be their standard process, which typically involves a pre-job walkthrough and a post-job inspection with the homeowner. In my case, that process did not take place. In hindsight, that missing step appears significant, as several issues were not identified or addressed early. Over the following two years, IBEX returned to my home approximately 4–5 times for installation-related issues. These included step flashing problems that resulted in shingles lifting in affected areas, ridge vent replacement due to improper product selection for the roof design, and replacement of damaged gutters. Minor cosmetic damage was also documented during this period. IBEX did respond in most cases and performed repairs, but the frequency of return visits was higher than expected for a new installation. More recently, while performing routine maintenance in my attic, I discovered organic growth and requested a full inspection. During that inspection, it was documented that ventilation and airflow were not performing as intended. I was told that intake and exhaust pathways were restricted, including blocked or improperly sealed gable vent areas and limited airflow at portions of the eaves due to insulation and framing conditions. To address this, IBEX performed corrective work that required modifying the roof system at the upper roof to attic entry transition point to improve airflow into the attic space. Additional penetration points were also added at the lower roof edge area. Which does not look appealing. At this point, there has not been enough long-term data provided to determine whether they are beneficial or how they will impact performance over time. I was also informed there was differing guidance among technicians regarding whether certain venting adjustme

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for taking the time to share such detailed feedback. We’re sorry to hear that your experience with your roof installation and follow-up service visits did not feel as smooth or complete as it should have. We understand how frustrating it can be when concerns continue after a major roofing project, especially when ventilation, attic airflow, gutters, and follow-up repairs are involved. Our team appreciates that you allowed IBEX Roof the opportunity to return, inspect, and perform corrective work where needed, but we also understand your concerns about the number of visits and the long-term performance of the system. We would welcome the chance to speak with you directly, review the full history of your project, and make sure any remaining concerns are properly addressed.

• 5 out of 5Patricia Watters2 months ago

  I would give ten stars if I could but I have to settle on five. They were amazing and not only got the job done on a very difficult log home but cleaned the surroundings, help me with my pest control problem, and Chris, Jeff and Ramon were an amazing team.

  Reply from the business

  This review made us smile! Thank you so much, Pat! We’re really happy to hear Chris, Jeff, Ramon, and the team took great care of your log home and made a difficult project feel well handled. It means a lot to know the cleanup and extra … More

• 5 out of 5Ilya Shoniya2 months ago

  Absolutely wonderful experience with Kyle from Ibex. I had my whole roof replaced including the skylights. The work was completed on time with minimal involvement from my end. Whenever there were any questions or concerns, they were immediately addressed in a professional manner. Highly recommend this company.

  Reply from the business

  Thank you so much for the recommendation and for sharing your experience, Ilya! We’re glad Kyle and the IBEX Roof team made your full roof replacement and skylight work smooth and easy on your end. It means a lot to hear that the project was completed on time and that any questions or concerns were handled right away. We truly appreciate you choosing our roofing company and trusting us with your home!

• 5 out of 5Kara M3 months ago

  Did quotes all hand measurements very courteous very through all & on time

  Reply from the business

  We truly appreciate your kind words. We’re happy to hear the estimate process was handled professionally, with thorough measurements and on-time service. We truly appreciate your support and the opportunity to assist you!

• 5 out of 5Rocke Warren3 months ago

  Great job! The crew showed up when they said and finished pretty close to when the said it would be. Project Manager (really nice guy) kept me informed of the progress. Virtually zero interruptions by the crew who did an amazing job on my roof. They also did an exceptional job of clean up! Thanks IBEX!

  Reply from the business

  Thank you so much, Rocke, for your fantastic 5-star review! We're happy to hear that our team delivered on time and that our Project Manager kept you well-informed. Providing high-quality roofing services in Ridgefield, WA, with minimal disruption and exceptional cleanup is always our goal. It's wonderful to know you're happy with your new roof! We appreciate you choosing IBEX Roof for your roofing needs.

• 5 out of 5Catherine Craig4 months ago

  IBEX did a great job on my roof. Dorian and Kyle were great, and all of the workers were great to work with.

  Reply from the business

  Thank uuu! We’re so glad to hear that Dorian, Kyle, and all of the workers made your experience a positive one. It means a lot to have your trust, and we’re grateful you chose IBEX Roof as your go-to roofing company.

• 5 out of 5Harold McCavour4 months ago

  Great experience from start to finish. Follow through was great. They showed up on time and completed all work in a timely manner.

  Reply from the business

  We really appreciate the kind words. Thank you so much, Harold! It is awesome to hear that you were happy with the timing and the quality of the work. Thank you for trusting us with your project and definitely let us know if you ever need anything else!

• 5 out of 5John Jeans4 months ago

  Worked with two different individuals who got me started. All went well. The installation crew were great, did a great job in a day and a half. I am very pleased with my new roof!!

  Reply from the business

  This is so good to hear, thank you, John! We really try to make sure every person you talk to is on the same page, so I’m glad that came through for you. We’re so glad you had a great experience with everyone involved and that you’re happy with the final look of the roof. If you ever need anything else, just let us know!

• 5 out of 5Gary E8 months ago

  IBEX installed our Gutters System. From start to finish, was an excellent experience! Jonathan was the Rep that came out to do the estimate. He was very knowledgeable, thorough and answered all my questions. He even helped me with suggestions on drainage, etc.,. Jeff, the Project Mgr, was also very knowledgeable, efficient and helpful. He contacted me two weeks ahead of the estimated installation date and asked if they could instead come out the next day to do the install, This wasn't a minor thing...the home location was 1.5 hrs from Portland!! Lastly, the installation crew did a fantastic job...fast, efficient and again, very knowledgeable and helpful with my questions. I was very impressed with everything from beginning to end! Excellent Customer Service!

  Reply from the business

  This is exactly the kind of experience we want every customer to have! It’s great to hear that Jonathan’s drainage suggestions were helpful and that the crew’s efficiency impressed you. We know that a 1.5-hour drive is a big commitment, but we’re committed to providing excellent service no matter the location. Thank you for noticing the hard work of the whole team!

• 1 out of 5Liliya Korina year ago

  Buyers Beware High-Pressure Tactics and Misleading Pricing!!!! Ibex came out to give my husband and me a roofing estimate. From the beginning, …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hi [Customer's Name], thanks for your feedback. We're sorry to hear that your experience didn’t meet your expectations. We take comments like this seriously and want to better understand what happened. To clarify things and talk it through, please feel free to give us a call at (360) 637-4065. We’re here to listen and make sure every customer feels respected and informed.

A new roof runs $8,000 to $32,000 or more, and most homeowners don't have that sitting in savings. Our latest guide compares all 7 ways to finance a roof replacement: personal loans, home equity loans, HELOCs, credit cards, contractor financing, cash-out refinancing, and government-backed programs like HUD Title I. We break down the real pros, cons, and funding timelines for each, plus how a 0% promo offer can backfire if you miss the payoff window. Read the full guide, then ask us about in-house financing on your project.Aug 12, 2026Learn more

• Licensed

  “…Licensed, insured and bonded in Washington and…”

• License number shown

  “…License: IBEXRRL850KG Oregon State License: 207308 Roofing Roof Replacement Roof Repair…”

• Warranty offered

  “…Minimum 10-year workmanship warranty. Residential Roofing Services Get…”

• Free estimates

  “…Estimate 1,200+ Reviews Call for a Free Quote 360-836-0535 get a quote Roof…”

• Financing available

  “…Convenient financing options are available. Minimum 10-year…”

• Mentions the BBB

  “…insured, and accredited by the Better Business Bureau. Book a Free Estimate Roofing…”

Their site also states: insured, bonded.