Hy-Grade Steel Roofing

8 of the 33 one and two-star reviews we hold, most recent first.

• 1 out of 5Alison Campbell2 weeks ago

  Do not use this company!! Their warranty is not worth the paper it is printed on.customer service is non existent . …

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5Jon SmallmanEdited 2 weeks ago

  Do not use HyGrade! Considering all legal options at this time! I can’t give 0 stars unfortunately, but this company deserves 0 stars or less. …

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5mike savagea month ago

  Roof is fading in patches It’s approx 20 years old and colour is not holding up. I have inquired to see if they will do anything about it. Sales guy would not communicate with me about the issue nor would he communicate internally to address it, and had me send message to service and now I wait for a reply. Sales guy actually mentioned I have the old type of coating which is supposed to be even better than the new one. He mentioned they downgraded the paint warranty from 50’to 25 years in the new coating. So we will see if they will cover the original 50 year warranty. Stay tuned, I will update if/when I hear back. Update, very disappointed Only replied after they saw my google review. They will not do anything to address faulty paint which they admit is faulty. Just Look at other reviews w roof less than half the age as mine w same issue. So expect zero when your paint fades and house looks like crap in a few years. So much for “last roof ever have to buy.” They didn’t even have a suggestion on who to contract to do the re-painting. House down the street has a different metal roof twice as old and still looks new compared to mine. They also seem to take issue that I was not the original purchaser but inherited the roof when we purchased the house. In the end we are extremely disappointed and anxious to having to get the roof repaired or replaced at our own cost.

• 1 out of 5Michael Butta month ago

  PLEASE READ IF FINANCING I want to warn people about the dishonest quote process. We were quoted our roof install and given a final price with a monthly payment. I asked the obvious question (which is not on the quote) if “how many years?”. The answer was “Five”. Seems straight forward. We signed our contract. The next morning, after doing some quick math in my head, I thought that the payment seemed low. So we checked the financing small print. The roof was financed with a 5 year term amortized over 20 years! Meaning after the five years we would have still owed 80 per cent of the principal. I was told that is how they quote the monthly payment on the quote. This is extremely dishonest. We were able to change the terms of our loan with Financit before install, but our monthly payment is close double what was written on the quote with which we made our decision. We were not intending to take a second mortgage on our roof! We did not see this on any of the financing applications but I guess it must have been squeezed in the fine print. That part is on us. If we had not noticed this before install, we would not have known until we expected to have the loan paid in five years. Judging their integrity from this business practice, we are worried about the actual product we were pitched. Hope this helps somebody in the future avoid the costly mistake we made.

  Reply from the business

  Hi Michael, Thank you for taking the time to share your experience. We appreciate your feedback and are sorry to hear that the financing process caused frustration. We want to clarify that financing terms, including the amortization period, are determined by the financing provider and are disclosed in the financing agreement. The monthly payment shown on our quote reflects the payment based on the financing option selected, but we understand that the distinction between the loan term and the amortization period can be confusing if it isn't discussed clearly. We're glad you reviewed the financing details before installation and were able to adjust your financing terms to better suit your needs. We agree that it's important for customers to fully understand all financing options before making a decision, and we'll use your feedback to reinforce those conversations with future customers. Regarding your concerns about our integrity and workmanship, we hope the quality of your completed roof demonstrates the care and craftsmanship we take pride in. If you have any questions or concerns about your roof or your overall experience, we'd welcome the opportunity to speak with you directly. Thank you again for your feedback, and we appreciate your business.

• 1 out of 5Sandra P2 months ago

  Spent nearly 20 K on a roof they put it up. It failed within two years. They came to redo it eventually after several years of me fighting with the company. It got reinstalled three weeks ago there’s already nails loose screws that have …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hi Sandra, thank you for taking the time to share your feedback and for bringing this to our attention. Yesterday, our Project Manager Matt spoke with you directly to go over your concerns. After reviewing everything together, we confirmed the screws are properly secured, and the few nails that missed the lumber have been identified. Our installer will be returning shortly to correct those and make sure everything is fastened exactly as it should be. We appreciate your patience and the chance to make this right. Once the work is complete and you're fully satisfied, we'd be grateful if you'd consider updating your review to reflect your experience. Thank you again for working with us.

• 1 out of 5Audrey BerendEdited 4 months ago

  I spent $43,000 on a new roof. As you can see in the photo, no waterproofing membrane was layed down. Now, less than two years later, the roof is leaking. Their gold seal 50 year warranty appears to be worthless. I probably will have to take the legal route. Think twice!

  Reply from the business

  Thank you so much for your review A Berend and welcome to our growing family!

• 1 out of 5Ed GravelEdited 6 months ago

  Update: Finally was able to speak to someone at Hygrade early 2025. They promised to send someone out to look at it. No one came. I followed up via email end of summer and they ignored it. I agreed to remove this review if they would come out and address it, but they don’t care. Previous Review: The steel roof was installed 20 years ago. I give it 5 stars for quality, appearance, and workmanship. Unfortunately, it recently developed a leak causing damage to my kitchen ceiling. I studied my 50 year warranty and bold statements that the roof is guaranteed not to leak, but here we are 20 years later. It’s been a full month since I attempted to contact the company, once by phone and 3 times by email. Not even an acknowledgment. I don’t know the warranty experience with others, but it appears the warranty coverage is worthless. I had no choice but to hire a handyman who located the problem and fixed it. I again reached out to Hygrade to inspect and perhaps recommend a more permanent solution to avoid this problem in future, but I don’t think they intend to address my concerns because they don’t respond. Whether or not they would consider this to be a warranty issue is not the point. Not even an acknowledgment of my attempts to reach them is seriously disappointing. So it’s the warranty and Hygrade’s failure to address it that gets only one star because zero is not a rating an option.

• 1 out of 5Joea year ago

  Buyer beware!!! Avoid this company at all costs!!!! They are a big company scam and not honorable at all. I am an actual client that regrets going with this company. All negative reviews of this Hygrade steel roofing company are truly 100% accurate. Wish i read those. Cant even give them a 1 star but looks like have no choice. They earned themselves zero stars. I have been disrepected, lied to and ripped off by this company. Many significantly damaged tiles delivered from their manufacturing plant and installed when they needed to be thrown out. Extremely poor workmanship of roofing tile materials. Advice....do not pay for any tiles until all of it is fully inspected for damages. Extremely poor workmanship by their installation contractor that the company blames without accountability or correct. Beyond a complete nightmare to have all the problems rectified that they cause. All the honest, professional and competent employees have quit the company because the shady Owners Tom Ware and management only care about collecting your hard earned money and not providing and truly standing by a hygrade premium roofing product. 50 year warranty is a joke, do not be sold on this. Management and owners play games, are dishonest, do everything to delay and cause frustration so you give up and go away instead of providing proper customer service and correcting the problem issues their quaility inspectors identified. When the true evidenced issues of extremely poor product and workmanship are identified and repeatedly asked to be corrected, the Owner's and management become extremely hostile, abusive, unprofessional, disrespectful, intimidate and even make threats. This is done so that you just go away. They acknowledge that it costs them money to fix the real problems they caused and do everything they can to avoid those expenses. Time is money to them. The client is to accept the garbage roof. Period!!!!! They spend more time on their fake image than providin

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  We take customer feedback seriously, even when we disagree with its accuracy. While we respect everyone's right to share their experience, this review is not a fair or truthful reflection of the situation. This particular customer received replacement roofing shakes when they reported some were damaged. Despite our best efforts—including offering to completely remove the roof and provide a full refund, which is far beyond industry standard—they remained unsatisfied. We also note that this is the third version of this review, each posted under a different name, which violates the platform’s review guidelines. Transparency and accountability matter to us, and we stand by our record of doing right by our customers—thousands of Ontario homeowners who chose Hy-Grade and are happy with their roofs years later. If anyone reading this has questions or concerns, we invite you to contact us directly. We’re proud of the work we do, and we won’t let one misleading review define the experience we provide. Sincerely, The Hy-Grade Team

• metal roof45
• steel roof27
• professional crew21
• new roof14
• initial inspection11
• professional installation8
• snow guards7
• estimate process4
• forever roof2
• helpful project manager2

14 more of the 217 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Larry Baynea week ago

  I have been told that it’s a great product and I am looking into a price

• 5 out of 5Janet Jeffrey3 weeks ago

  Out entire Hy-Grade experience was exceptional. We would like to send a special acknowledgement to the installer Cameron and his crew, Randall, Moe and Moatasem were fantastic to have on site. They were courteous, professional, friendly, helpful and they did a FABULOUS job on our roof installation. We could not be happier. Thank you Hy-Grade

• 5 out of 5Ms Dorenaa month ago

  TO: EVERYONE at HY-GRADE STEEL ROOFING THANKS FOR A BEAUTIFUL NEW STEEL ROOF !!! …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you Ms. Dorena!

• 5 out of 5Paul Bryan-pulhama month ago

  From initial contact with Rick to installation and final clean up Hy-Grade was exceptional We are pleased to give them 5 stars in all categories.

• 5 out of 5Robert Allana month ago

  Fabulous experience. The crew was fun, and easy to communicate with. Office staff were quick to respond, clear, and trustworthy. The roof looks great, and we keep getting compliments from passers-by. Would absolutely recommend.

• 5 out of 5Mickey Frost2 months ago

  Hygrade Metal Roof is a first class company with phenomenal staff and installers. The whole process of acquiring a new metal roof from Hygrade, from initial quote, to installation, to post installation inspection and follow up was …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Amy Billiald2 months ago

  We are very happy with the roof. It looks beautiful. Everyone we dealt with was very kind, knowledgeable and understanding. The crew that came were wonderful. They were very friendly with us and the kids that had tons of questions every day. They cleaned up after themselves and made sure everything was out of harms way. I would highly recommend Hy-Grade Steel Roofing. The last roof we will ever need.

  Reply from the business

  Hi Amy, thank you for choosing HyGrade and for your kind words. We will pass them along to the team.

• 5 out of 5P Barlow2 months ago

  good quality and attractive product - generally good service - generally deals with issues in a timely manner and returns phone calls - would recommend this company

• 5 out of 5Leona K2 months ago

  We just had our steel roof installed! First…. Let me say that the roof consultant Robin Smith was just amazing. He explained everything in detail and even showed us some roof samples.. He made the whole process seamless and easy to do. We were scheduled for beginning of June but was surprised to hear that our roof could be done sooner. The 2 gentlemen who showed up worked non stop. They are to brothers who did an absolutely amazing job! I love learning new things and they both took the time to show me what and how they do the roof. I asked a lot of questions and they happily answered me. They did a great clean up every day and you’d never know they were there! So If you are looking for a forever roof look no further! Hy-grade is an awesome company with fantastic, caring workers! Thanks everyone for the work you did. Leona Kucharski

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thanks Leona! We're glad you enjoy your Hy-Grade Steel Roof!

• 5 out of 5Annabelle Mathieson3 months ago

  Finally our worries of leaks and poor drainage are over. Not a single regret with getting a steel roof and even less of a regret choosing hygrade. Punctual, efficient, responsible with cleanup, and direct communication through the entire …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you Annabelle! We appreciate these kind words and your recommendation!

• 5 out of 5Raafat Henein3 months ago

  Fantastic customer service! Fast turn around and the project manager Rick was helpful and approachable. Thank you so much!

• 5 out of 5Gift Nosa3 months ago

  He did a fantastic job. The fence was so good. He did it really well

• 5 out of 5John Hanssen3 months ago

  We had a new metal roof installed by Hy Grade we are very happy. The installation was perfect the 3 installers worked as a team and the result was fantastic. Jason the Roofing Consultant was very professional and because of all the information he provided we decided to go with Hy Grade. We had lots of compliments from our community. Thank you to everyone involved Nellie and John.

  Reply from the business

  Thank you John!

• 5 out of 5John Sudnikowicz4 months ago

  What a great company. Product and workmanship support is top notch. Hy-Grade continues to exceeds my expectations, especially after over 10 years since initial purchase. What a wonderful operation. Like a breath of fresh air in the roofing market.

  Reply from the business

  Thank you John!

• Insured

  “…Insured- We are insured and all workers are…”

• Warranty offered

  “…Steel Roofing Blog Testimonials Warranty Roof Visualizer Careers Contractor…”

• States a founding year

  “…Since 1988, we’ve been dedicated to…”

• Free estimates

  “…Contact Expand Refer-a-Friend Get a Free Quote Articles Contact Us Get a Quote Phone…”

• Family owned

  “…Roofing, established in 1988, is a family owned and operated business in Guelph…”

Their site also states: states years in business.