Hail Naw Remodeling

All 3 of the one and two-star reviews we hold for Hail Naw Remodeling, most recent first.

• 2 out of 5Isaac Benneh2 years ago

  Inadequate info

  Reply from the business

  Hello Isaac, I see you left us a 2 star review, but after checking our records, we have no … More

• 1 out of 5Yolanda JenkinsEdited 4 years ago

  I see all these positive reviews about James Tripplet. And I wonder why James/Tom Major decided to take advantage of me. But again, I'm a single mom of 3 kids who shared with James/Tom that my husband recently abandon me and my kids. My intension was not to get my roof done at the time. But Tom knocked on my door and that's where it begun. I told him I was currently renting where I resided, but I have an investment property that we could discuss. We went through the process, and as I informed both James and Tom, if the insurance doesn't cover it, I do not want to start the process because I don't have any extra money to provide. I shared I had just put a down payment down on a home for me and my 3 kids. They assured me the insurance would cover it. Here's my story.... To make a long story short. Before starting the roof installation, I asked for an invoice/service estimate. James, indicated I would need to provide him the adjuster's summary before he could provide me an invoice. At this moment I decided to go seek another roofing company because my thought process said this doesn't sound right. But my heart went back to Tom, and I wanted to help him dearly. Because he shared some of his own personal matters with me as well. So, I emailed the adjuster's report, which showed the entire pricing and what items needed to be repaired. Once it was time to start the project, I gave Tom a check for $9,653.20, the full amount the insurance adjuster allocated for the roof repairs. Because time was a constraint, and it was going to take some time for James to round up a crew for the interior. Time was clicking and I was losing money without a tenant residing in the unit. I contacted Tom/James told them I need to move forward, and I have contractors to repair the interior. They agreed it was okay. We all agreed. At the completion of the roof, I asked for a final invoice. But I got pushed back from James. He stated he needed to contact the insurance adjuster on miscalculation

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hello Mrs Yolanda Jenkins, we appreciate your feedback. After reviewing our database, it appears our most recent ticket for service matching the information provided was for a Mrs Catherine Jenkins of Parkville Maryland who owns a 2 unit … More

• 1 out of 5Devan Brake6 years ago

  Diver was texting and driving. He entered into my line of traffic several times while on his cell phone. He nearly caused several other accidents.

• roof replacement18
• insurance coverage9
• timely repair5
• before and after pictures5
• courteous team4
• honest staff3
• leak repair3
• thorough team2
• responsive team2
• roof review2

14 more of the 26 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Brenda Derricott2 years ago

  Excellent job done to my roof. Completed in a timely manner. Made sure everything was cleaned up afterward. Would recommend their service to others in need of a Beautiful roof.

• 5 out of 5Rachel Cobb2 years ago

  James was wonderful. He got my insurance to buy me a new roof, and new gutters, despite them being over 30 years old. He even had someone at my house the morning after we first spoke to put a tarp over the hole in my roof, while we were getting all the paperwork set for the replacement. Work was done in a very timely fashion.

• 5 out of 5Jaime Hanson2 years ago

  We are repeat customers! Excellent service as always. Outstanding prices! Hail Naw is our one stop roof shop!

• 5 out of 5Tonya V2 years ago

  Jimmy and staff were excellent in getting my roof reviewed, covered by my insurance and replaced. I would highly recommend them!

• 5 out of 5Michael Difilippo2 years ago

  On top of doing an outstanding job, they were supportive throughout the entire process. Always there when I had a question. I would highly recommend.

• 5 out of 5Robert Surillo2 years ago

  Excellent customer service quick responses and years later will return and fix any issues you might have thanks

• 5 out of 5Benny Truesdale2 years ago

  James is very professional, a man of his word

  Reply from the business

  Hello Mr Truesdale, Thank you so much for your kind words and its very humbling that you still remember us from your roof job over 8 years ago. Please don't hesitate to let us know if you ever need anything

• 5 out of 5Charles Glaze2 years ago

  Very personable and professional group! They did for me what I could find no one else to do. I have been more than please with all they have done.

• 5 out of 5donilyn hodgeEdited 2 years ago

  I am a realtor and have been working with James at Hail Naw Roofing for several years now. He has replaced several roofs and made repairs to others. James is always responsive, honest and fair. He helps to calm down sellers when they may have gotten the shocking news from an inspection that their roof is damaged. He has helped me by working with insurance companies to keep my deals together, making both my buyers and my sellers happy! I will always call James and Hail Naw for all of my roofing needs. Thank you for making my job easier!

• 5 out of 5Dudley Norman3 years ago

  Time conserve Clear report of findings with photos Provide recommendations for services not available through Hail Naw

• 5 out of 5Steve Green3 years ago

  We are very thankful of James and his company for helping us with our roofing issue. His knowledge and expertise in the roofing business is incredible. We would gladly recommend Hail Naw to our friends and family for any roofing needs.

  Reply from the business

  Hey Steve, We really appreciate the kind words and it was more than a pleasure to assist you with your roof issue. Please don't hesitate to call if you ever need anything else.

• 5 out of 5Abe Castillo3 years ago

  Words cannot fully express how appreciative I am for this company and all its people. They fought for me against the insurance company from start to finish. I went from the insurance company cutting me a check, to getting my roof replaced all due to Hailnaw's involvement.

• 5 out of 5Naudia Watson3 years ago

  James came highly recommended, he came out the next day to assess my roof. They were able to repair my leaking roof within a matter of days of me reaching out which was much appreciated. I will definitely recommend this company to anyone who is in need of roofing services.

• 5 out of 5Patricia Coke3 years ago

  Mr. Tripplet is a great person to work with. Excellent work