Graves Brothers Home Improvement

8 of the 10 one and two-star reviews we hold, most recent first.

• 1 out of 5Steven Manson5 days ago

  The office staff were great. The guy Chris that was SUPPOSED to come and give me a quote is another story. He calls 15 minutes before the 11:00 appointment to let me know he is running behind and will be an hour late. I told him that’s ok. 2 1/2 hours later I call the office to find out where Chris is. He told them that he talked to me and let me know he would be here at 1:30. He didn’t call me after 10:45. He says he must have called the wrong person and talked to them. But he waited till 12:28 to even call the wrong number. 1/2 an hour after he was supposed to be there after the change. Then he asks if I can do the quote at 1:30. I agree, but let him know that if he is going to be even a minute late this time, he should just cancel it. He lets me know he will be here in time. Then texts me back 2 minutes later to say he’s going to be about 15 minutes later, and that he canceled the quote. THIS is a top rated company? Who can not even keep an appointment set up 1 1/2 weeks earlier? 0 stars. Do NOT recommend.

  Reply from the business

  We'd appreciate the chance to make things right, but we don’t have any records of an account under your name in our system. Please give us a call and ask for a manager so we can help get this sorted out.

• 1 out of 5Keith FarszmilEdited 3 weeks ago

  I hired this company to install vinyl siding on two and a half sides of my house, to match existing siding on the other side. Unfortunately, the experience was beyond frustrating from start to finish. After signing the contract, I heard nothing from the company for weeks. There were no updates on scheduling, materials, or timeline — I had to reach out repeatedly to try to get basic information. It wasn't until we were within two weeks of the substantial completion deadline that any real movement happened, and even then, only after I pushed for it. Materials were finally dropped off on a Friday, with work starting the very next day — hardly the kind of planning I expected for a job of this scope. To make matters worse, not all materials were delivered — no insulation, and they ran out of j-channel. Partway through the installation, I also noticed the siding style being used didn't match what was specified in the contract or the existing siding on the rest of my house. This was a clear deviation from what I paid for and agreed to in writing. In the end, they decided to replace the existing siding on my house to match the newly installed siding, at their cost, and they took a few hundred dollars off the contract price, far from what I was expecting. Not one person from management (besides the on-site PM) has contacted me about my experience. Overall, this project fell short on communication, timeliness, and contract compliance. I'd strongly encourage anyone considering this company to look elsewhere or at the very least get very specific commitments in writing and to check in frequently, because the experience and work delivered did not match what was promised. Update: Only after withholding final payment and giving a 1-star review did a “production manager” reach out to try to get me to change my review. Facts are facts. Out of principle, I will not change my review. Do not hire this company.

  Reply from the business

  Thank you for taking the time to share your feedback, Keith. We sincerely apologize that your experience did not meet the level of service and communication we strive to provide. … More

• 1 out of 5Janet Argauera month ago

  Began process late Aug 2025 with salesperson, contracted in Sept 2025, started 1st week Jan 2026, completion date of late May 2026. Way too long! Oaks/Graves has extremely POOR communication between departments, which led to multiple periods of waiting and caused undue stress for homeowner during entire process. First attempt, led by Rani (Oaks). No one at Graves happened to mention that Oaks bought out Graves, so when Oaks showed up we thought perhaps job was subcontracted out. Rani's crew worked 1st week of January (during heavy snowstorm) of complete roof tear-off, gutters, fascias. Job was done haphazardly and led to severe water in house. Second attempt in late May 2026, led by Anthony Roman (Graves), of partial tear off/re-do was handled professionally and with a better crew with a higher knowledge base and quality of workmanship. With all the delays and problems experienced, I do NOT recommend Graves Bros/Oaks.

  Reply from the business

  We have sent this to our management team to review and follow up with you on.

• 1 out of 5Buffalo FoodGnome4 months ago

  I try not to give negative feedback to local businesses, but too many things went wrong on my interaction for gutter installation, so here’s the good and bad: 1. Quoting process was smooth. They were on time, everything was easy, and I got a quote I was satisfied with and decided to moved forward. 2. Scheduling was a nightmare. I had to contact multiple people multiple times to get an ETA for when they were going to show up. It probably took me a week since my main contact went on vacation or something in the middle of this multi-day task that’s apparently a very difficult ask. I finally got an ETA and found out it wouldn’t work for me and had to reschedule. On the new scheduled day and ETA, it was way past the originally estimated time and I had received no communication. I had to contact them myself to find out they were running significantly behind. I had already left home and they had showed up and started work. It apparently never crossed their minds to let me know of this significant delay until I reached out. 3. When they were installing the gutters, there was a section where I had given specific instructions during the quoting process on the location of the downspout that was not being implemented. Thank God I got back home in time to tell them where the downspout was supposed to go or I would’ve had to deal with this nightmare of a company again to get them out to my house and fix it. 4. When it came time to pay, I was presented with a different cost than what I was quoted. They gave me an excuse but it didn’t change the fact that I was told one price and presented with another. In short, I recommend finding a different contractor that has their things figured out. I would’ve saved so much headache if I just paid a random handyman my money instead of what I thought was a professional contractor.

  Reply from the business

  We have made our management team aware of your feedback. However, we cannot find an account in our system associated with the information in this review. Please give us a call and ask to speak to a manager so we can resolve this promptly.

• 1 out of 5Robert Walter6 months ago

  In 2024 we had a GAF solar roof installed, it was a complete tear, spent over 26k, nothing but problems with their workmanship and installation process. The roof Has had multiple leaks in several places and some caused significant damage to …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  We have been in contact with you regarding your project to reach a solution.

• 1 out of 5Mike Olek10 months ago

  There has been a laughably preposterous amount of shoddy workmanship, unaccountability, and total disregard for urgency since Graves installed a tear-off roof for us in summer of 2023. I’ve spent an inordinate amount of time over the last two years calling, emailing, and waiting for my 'new' roof to be patched up, re-worked, and repaired. Their initial communications were all around building trust, their extensive residential and commercial portfolio, premium materials, and 'Presidential' awards. However, Graves clearly lacked / lacks experience with historic city roofs and has left our home consistently exposed. An 1875 tear-off roof should not have a been an exploratory expedition for such a storied company. Their decision to use unaffiliated and unlicensed workers drew the attention of the city inspector. They have repeatedly sent subcontractors as opposed to their own staff for warranty repairs. Put simply, our house is worse off since using Graves. The summarized unfortunate events: - Initial roof install April 2023 - Work stops for hours due to unlicensed subcontractors / no permit - Attorney intervenes on initial work and work is completed 8/23-9/23 - Warranty repair (wind) 2/24 - Warranty repair (rear flat roof leak) 6/24 - Warrantly repair (of new gutters and downspouts) 6/24 - Warranty repair (interior from flat roof leak) 7/24 - Warranty repair (chimney leak into second floor bathroom) 4/25 - Warranty repair fix prior chimney repair, fix missed gutter placement, fix mis-aligned gutter 8/25 I am currently still waiting for interior repairs caused by this significant chimney flashing leak in April of 2025 and the following outstanding Items: - Interior repair from chimney leak - No explanation for bubbling on EPDM flat roof - No explanation for top-most sloped roof existing gutter removal - No explanation for keeping French drain / downspout on now covered low-sloped rear roof While I am appreciative of the repairs, I was hoping this substantial investm

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5Jenny Smitha year ago

  I initially signed the contract with Grave Brothers after speaking with a representative who was courteous and appeared trustworthy. Unfortunately, my experience deteriorated once the actual roofing work began. The project was subcontracted to a third-party crew who spoke no English, which created a serious communication barrier—especially when shingles began hitting my windows during the tear-off. The dumpster driver damaged my fence, and although the company claimed it was repaired, it was merely pushed inward to avoid replacing broken parts. Security footage confirms this. When my father—co-owner of the property—called to follow up, the company refused to revisit the issue, claiming the repair already cost $700, despite no visible evidence of new materials or real repair. The aftermath of the roofing job left my lower gutters filled with debris, my window screens torn or bent (all recently installed), and my vinyl siding and driveway damaged. Even worse, the metal flashing under the roof was torn off and never replaced. When I asked about this, they offered to reinstall it for an extra $200—blaming rotted wood, despite it being intact prior to their work. I escalated the matter to the BBB, and the company simply stated they “try not to damage property.” Though they offered to reinstall the flashing, they refused to match the original white color. I declined, as I no longer trust them on my property. They also billed me $461 for an extra roll of roofing, despite the numerous unresolved issues and additional costs I now face from hiring other professionals to repair the damage. This was my first roofing experience, and unfortunately, I chose the wrong company. If I had the financial means, I would pursue legal action. I do not recommend Grave Brothers for any services.

  Reply from the business

  The fence damage was caused by a third-party Dumpster vendor. We verified that the vendor addressed the issue when they hired a fencing company to restore the fence to working condition. Our team makes every effort to clean up thoroughly … More

• 1 out of 5Chelsea Ca year ago

  Came and pulled all gutters off then due to weather did not replace any of them for a month, leaving my house open to the elements. (I understand weather but rather than pulling them all off, they could have pulled them off as they were adding the new.) They kept saying they'd come the next day then would ghost. Had to call the office to follow up multiple times. Once completed, long screws were all over my driveway within a week from the gutters coming loose. They had to come reattach them. They also installed extremely short downspouts which were hanging in the air. After other contractors made comments about them and asking Graves to correct, they then put in obnoxiously, unnecessarily long downspouts. This was at the beginning of the year. I now have another contractor looking at my roof making comments about how they did the bare minimum to attach the gutters which I'm sure will now cost me this winter. To say I'm livid after a 6-7k job is an understatement. Do NOT be thrown off by the positive reviews because that's what brought me here too. The gentlemen who came to my house to estimate were very kind but the team they send out for the job doesn't care.

• siding repair63
• estimate34
• respectful staff25
• timely completion15
• soffit replacement8
• shingle replacement6
• ice dam removal5
• quick estimate4
• wind damage repair4
• shutter installation2

14 more of the 26 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Teddy Snydera week ago

  Big thanks to Joe W and Nate for their hard work on our custom window project. Joe was fantastic from start to finish—he made coordinating custom-sized window installations across both my primary residence and rental property …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for the wonderful review Teddy! We're so glad to hear Joe and Nate made the entire custom window project such a smooth and seamless experience across both properties. We truly appreciate your support and thank you for choosing Graves Brothers!

• 5 out of 5dan hurzya week ago

  Crew was professional and did quality work. Very happy with the ridge vents they installed for me. They did a great job and left the property spotless when they left. Would hire them again.

  Reply from the business

  Thank you for the great review Dan! We're glad to hear the crew did such quality work on the ridge vents and left everything spotless. We truly appreciate your support and thank you for choosing Graves Brothers!

• 4 out of 5Vincent Workmana month ago

  Great service

  Reply from the business

  Thank you for taking the time to leave a review Vincent! We're glad to hear you had a great experience and we'd love to know if there is anything we could have done to make it a 5-star one. We truly appreciate your support and thank you for choosing Graves Brothers!

• 5 out of 5Scott Badoa month ago

  Graves Bros. installed my roof for me a few years ago but I noticed a few issues recently. I called them and they quickly set up a service call for me. They sent Dave C. out to access the situation and make the repair, he was great! Very …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for the great review Scott! We're so glad to hear Dave was able to come out quickly and take care of everything so professionally. We truly appreciate your continued trust and loyalty and thank you for choosing Graves Brothers!

• 5 out of 5Zack Putneya month ago

  Dave did a great job cleaning our gutters!

  Reply from the business

  Thank you for the great review Zack! We're glad to hear Dave did a great job on the gutters. We truly appreciate your support and thank you for choosing Graves Brothers!

• 5 out of 5don slougha month ago

  Great Service and quality by OAKS. Thanks you Andrew for making this an easy experience

  Reply from the business

  Thank you for the great review Don! We're glad to hear Andrew made the whole experience so easy and that you were happy with the quality of the work. We truly appreciate your support and thank you for choosing Graves Brothers!

• 5 out of 5Chris Frya month ago

  Graves Brothers did a fantastic job repairing my roof and also went above and beyond to help me cut back some branches that were encroaching on the roof and siding. All three of the guys they sent - Alan Mackenzie, David Cremen, and Julian Malkovich - were hard workers, experts in their trade, and gentlemen. Hopefully my roof will be good for a while, but when I need help again I will be calling Graves Brothers!

  Reply from the business

  Thank you for the wonderful review Chris! We're so glad to hear Alan, David, and Julian delivered such outstanding work and went the extra mile to take care of those branches as well. We look forward to being there for you whenever you need us and thank you for choosing Graves Brothers!

• 5 out of 5Vitoo Torregiano2 months ago

  We have been a graves customer for years and have always been satisfied with all aspects of their work Kevin Boehm was outstanding in every regard. He is a true professional A true pleasure to work with and the quality of his work was exemplary Thanks Kevin

  Reply from the business

  Thank you for the wonderful review Vitoo! We're so glad to hear Kevin delivered such an outstanding experience and that you have continued to trust us with your home over the years. We will be sure to pass along your kind words to him — we truly appreciate your loyalty and thank you for choosing Graves Brothers!

• 5 out of 5Michael Marcus2 months ago

  Blake did an excellent job at reinstalling triple 6" siding panels that had fallen off our front gable He also inspected the rest of the siding and cleaned the gutters on the whole house and removed all debris.He should be commended for his efforts.

  Reply from the business

  Michael, Ttank you for the great review! We're so glad to hear Blake did such a thorough job reinstalling the siding and went the extra mile by inspecting the rest of the siding and cleaning the gutters. We truly appreciate your support and thank you for choosing Graves Brothers!

• 5 out of 5Peter Sarratori2 months ago

  Blake U was our siding repair man. He was on time, very professional, awesome workmanship, pleasant to work with, respectful, extremely knowledgeable and made sure that the job was done to our satisfaction. He did an excellent job repairing our siding!!

  Reply from the business

  Peter, thank you for the great review! We're so glad to hear Blake delivered such outstanding workmanship and made sure you were completely satisfied before leaving. We truly appreciate your support and thank you for choosing Graves Brothers!

• 5 out of 5Susan AndersonEdited 2 months ago

  David C. was timely, efficient and did a great job. Will use Graves and David if future jobs are needed.

  Reply from the business

  Thank you for taking the time to recognize our team. We are proud of the work they do and will let them know. We appreciate the opportunity.

• 5 out of 5Zachary Bodack2 months ago

  Fantastic job, all work was done impressively quick, everything looks 100% better and had zero stress throughout the whole day would definitely recommend

  Reply from the business

  Zachary, thank you for the great review! We're so glad to hear the team got everything done quickly and that the whole experience was stress free from start to finish. We truly appreciate your recommendation and thank you for choosing Graves Brothers!

• 5 out of 5Carol Foti2 months ago

  Michael from Graves Bros./Oaks was efficient and communicated well. He replaced missing shingles on my roof and repaired/repainted the vent above my garage door. …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for the great review Carol! We're glad to hear Michael was efficient, communicative, and took care of everything quickly and at a fair price. We truly appreciate your recommendation and thank you for choosing Graves Brothers!

• 5 out of 5Ross Amstey2 months ago

  We’ve used Graves Brothers several times now. They are exceptionally professional, quick to respond, thorough in their work, friendly on the job and in the office, and stand by their excellent work. We had some ice damming issues this winter that required us to replace a portion of our roof. Steve, and then Devon and his crew, arrived on time, and explained the scope of the job. The crew worked tirelessly , finished the job, and left our property spotless. We will always use Graves Brothers/Oaks if ever we need their services

  Reply from the business

  Thank you for the wonderful review Ross! We're so glad to hear Steve, Devon, and the crew delivered such a great experience from start to finish and left everything spotless. We truly appreciate your continued trust and loyalty over the … More

A great contractor is hard to find and even harder to replace. At Graves Brothers we have built our reputation on quality workmanship, honest communication, and a commitment to getting every job done right the first time. From roofing and siding to windows and doors our team delivers results that homeowners across our service areas rely on year after year. Contact us today for a free estimate!3 days agoCall now

• Licensed

  “…Graves Brothers Home Improvement is licensed and insured and holds many high-level…”

• Insured

  “…Home Improvement is licensed and insured and holds many high-level…”

• Warranty offered

  “…Materials Solar Roofs for Troops Warranty Siding Siding Repair Commercial…”

• States years in business

  “…For more than 40 years, our expert staff has provided…”

Their site also states: states a founding year.