Gerry's Roofing & Siding Inc

8 of the 31 one and two-star reviews we hold, most recent first.

• 1 out of 5Carol Ga week ago

  I contacted Gerry’s Roofing in early June for repairs, including eavestrough work and replacing an attic vent. Initially, I was very impressed. Tyler inspected my home on June 16 and provided quotes for both the repairs and a future full roof replacement of over $30,000. Having recently moved into the home, I decided to proceed with approximately $4,600 in repairs and planned to have Gerry’s replace the entire roof next year. Right after the contract was signed, I received a lot of communication about Gerry’s “Proven Process,” their client-focused service and the project manager who would oversee everything from beginning to end. Unfortunately, my actual experience did not live up to that promise. The crew arrived June 25 and completed the eavestrough work in one day. To be fair, the workmanship was good and I am happy with the work itself. My complaint is about the service, communication and follow-through. When the crew finished, I asked about the attic vent included in my contract. They knew nothing about it and said someone would contact me. Four days later, instead of an update, I received an email stating the project was complete and requesting full payment. I immediately advised them the contracted work was NOT complete. That’s when things fell apart and began more than a month of repeatedly trying to get this small outstanding repair finished. Between June 29 and July 31, I personally followed up or escalated the issue at least eight separate times by email and by phone. I was repeatedly told the vent would be completed, only to have dates come and go without the work being done. This was particularly frustrating because each time I was told someone would be coming, I made arrangements to work from home so I could be available. After again expressing my frustration on July 20, I was given an appointment for July 24, which Gerry’s subsequently moved to Friday, July 25. I rearranged my schedule again. July 25 came and went. No one showed up, and no o

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for taking the time to share such detailed feedback. We’re glad to hear you were happy with the workmanship, but we’re very sorry that the communication and follow-through surrounding the remaining attic vent repair fell well … More

• 1 out of 5Matt-hue Loose2 weeks ago

  Completely messed up my friends house. Still haven’t fixed it, now they’re trying to backtrack and say 1/3rd of the work wasn’t directly in their consult?? Huh?? Just awful. Fix the eaves, fix the soffits, fix the fascias, it’s that simple.

  Reply from the business

  We’re sorry to hear about your concerns. However, because this review was posted on behalf of a friend and does not include any information that allows us to identify the project, we’re unable to look into the situation based on this review … More

• 1 out of 5Esther Cooper2 weeks ago

  Too bad 0/5 isn't an option. Do not believe all of these positive reviews. They've definitely been purchased. Get ready for my novel of a review. The entire process, from February 2026-July 2026 they rarely ever reached out to me on their own accord. I had to advocate for myself and my husband and fight and contact them the entire time. Not only was it always a struggle to get anything set up, but the work they did is deplorable and they're not taking ownership of their mistakes. On 02/05/26 their salesperson Tyler inspected our house and gave us a quote. March 16-17th work was done. Angelina emailed March 19th to discuss their inspector Will to go over the work. I reached out with photos of proof that they did not do their job properly (refer to pic labelled 'First Mess Up') on March 23rd. From photos like this one alone no inspector came. They KNEW they messed up. Another worker came and "fixed" it (refer to pic labelled 'Second Mess Up'). Fast forward to finally getting it inspected by Will on April 17th. Will told both me and my husband that the work is inferior and not up to their standards. He also told us that the salesperson Tyler is newer and doesn't have the full scope of proper work that needs to be done. To quote Will exactly "We messed up and it's going to cost the company a lot of money to fix it". He also noticed our second floor was done properly but our main floor is messed up. Can you imagine hearing this from a quality control officer? That the work done on your house is not up to par and the company will lose money on this job because they messed up? April 26th I sent them an email called "We Haven't Heard From You". I sent another May 14th because we were still being ignored. We suspect they know they've messed up and are sweeping us under the rug. I only ever heard from Tyler that kept insisting "I know your quote said fascia, but what you're looking for is *gable* fascia, and that wasn't on the original quote". How convenient. As a custome

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5Danielle RichardsonEdited a month ago

  Submitted a request for a quote for some work to be done on my dad's home. He was looking for new eaves and the siding to be done on the gables, which were servives I saw they offered online. …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  We’ve throughly reviewed our records and are unable to locate any inquiry, estimate, or customer record under this name. Based on that, we believe this review may have been intended for another company. At Gerry’s Roofing & Siding, we take pride in providing professional and outstanding customer service, so we’d certainly want to know if there had been any issue. If you believe this review was intended for Gerry’s Roofing & Siding, please contact us at 905-549-7112 or info@gerrysroofing.ca. We’d be happy to look into it and discuss your concerns Thank you. Gerry’s Roofing & Siding

• 1 out of 5Jay Quinna month ago

  We were dissapointed with the effort that the workers put into cleaning up. They told us that the crew would be using a magnetic broom to pick up any stray nails and that an inspection would be done before we payed, but hundreds of nails …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. Providing quality workmanship, protecting our customers' property, and completing a thorough cleanup are all standards we take very seriously. While roofing projects can occasionally uncover unexpected challenges, the level of service you described is not the experience we strive to provide. We would appreciate the opportunity to review your concerns and better understand what happened. If there are outstanding issues that have not been resolved, we want to address them. Please contact our management team directly at 905-549-7112 or info@gerrysroofing.ca so we can investigate your concerns and work toward a resolution. We value all customer feedback, as it helps us continue improving our service and the experience we provide every homeowner.

• 1 out of 5Mike Crystala month ago

  Will not be referring family or friends. Replaced all windows in our house and added additional window which had a …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hi Mike, thank you for taking the time to share this feedback. We’re sorry to hear that this project did not reflect the level of service you’ve experienced from us in the past. We appreciate you trusting Gerry’s with multiple projects at your home, and we’re disappointed to hear that the communication and follow-through on this one fell short. A window replacement project with added scope requires clear coordination, and we understand how frustrating it would be to feel that you had to chase for updates or answers. We also regret that the discussion around the new window location, meter relocation, soffit detail, and additional plumbing stack request left you feeling unheard. That is not the experience we want our customers to have. While every project can involve site-specific conditions and coordination between trades, our responsibility is to communicate clearly, manage expectations, and follow up properly when concerns are raised. Your comments have been shared with our team so we can review what happened and improve our process going forward. We would appreciate the opportunity to speak with you directly and better understand what could still be done to address your concerns. Please contact our office at (905)549-7112 and ask for Joel, or reply to our latest communication so we can connect. Thank you again for your previous business and for giving us the chance to learn from this experience.

• 1 out of 5Kristy Forsythea month ago

  Unfortunately I had a terrible experience. The best thing i have to say is the girls on the phone are excellent and handle things very well. So this one star is for them, great job Jade (and Marlene i believe). I was given a quote, accepted …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hi Kristy, thank you for taking the time to share your feedback. We’re glad to hear Jade and Marlene were helpful, and we’ll be sure to pass that along. We’re sorry to hear that your experience did not meet expectations. After reviewing the details, we do want to clarify that our team did not confirm the repair would be completed the following Monday. It appears there may have been a misunderstanding during the conversation with our repair representative, and we regret that this caused frustration. We also want to note that we do not have any record or knowledge of a “credit app” related to your file, so we’re not able to speak to that portion of the concern. Clear communication is very important to us, and we apologize that you felt you had to follow up for updates. We appreciate the opportunity to quote the work and are sorry we were not able to move forward together. We wish you all the best with your project.

• 1 out of 5Mike Crystal2 months ago

  Will not be referring family or friends. Replaced all windows in our house and added additional window which had a predetermined location otherwise it would not fit due to electrical meter obstruction. Salesman measured new window location incorrectly assuring us it would not be an issue. I had to then coordinate with hydro and an electrician to have my meter relocated at my cost after the windows had been manufactured. Besides the reminder emails for project install and invoice payment the communication was poor. After giving 5 business days notice for an extra I was told someone would reach out/ visit the site to quote me a plumbing stack install. I had to follow up again the morning I needed it completed as no one had called or sent a quote. They sent me a quote 5 minutes later at a full rate. Asked installers if they could tuck the soffit back in above 2 windows while they were completing their install, they agreed it would be no issue and ended up leaving it as is. Project manager visited after work had been completed. Essentially blamed the homeowners contractor for cutting the new window framing in where the electrical meter had been. Couldn’t seem to grasp the salesman had measured incorrectly and I was now responsible for making the window fit into place. Didn’t seem miffed by the soffits not being put back. Could have been the hero making the customer happy and calling back the subs to complete the work but instead seemed indifferent and pointed the finger. I’ve had other work at my home done by Gerry’s with no issue, fair pricing and on time installation in the past. As for this project I was disappointed with the service and communication we received.

  Reply from the business

  Hi Mike, thank you for taking the time to share this feedback. We’re sorry to hear that this project did not reflect the level of service you’ve experienced from us in the past. We appreciate you trusting Gerry’s with multiple projects at your home, and we’re disappointed to hear that the communication and follow-through on this one fell short. A window replacement project with added scope requires clear coordination, and we understand how frustrating it would be to feel that you had to chase for updates or answers. We also regret that the discussion around the new window location, meter relocation, soffit detail, and additional plumbing stack request left you feeling unheard. That is not the experience we want our customers to have. While every project can involve site-specific conditions and coordination between trades, our responsibility is to communicate clearly, manage expectations, and follow up properly when concerns are raised. Your comments have been shared with our team so we can review what happened and improve our process going forward. We would appreciate the opportunity to speak with you directly and better understand what could still be done to address your concerns. Please contact our office at (905)549-7112 and ask for Joel, or reply to our latest communication so we can connect. Thank you again for your previous business and for giving us the chance to learn from this experience.

• siding99
• eavestrough replacement66
• polite staff64
• soffit replacement59
• shingle selection41
• efficient crew30
• quote process19
• window replacement17
• site cleanup16
• detailed quote10

14 more of the 348 reviews we hold text for, most recent first. We do not hold every review Google has.

• 3 out of 5Frederick Duby5 hours ago

  Ill give 5 star for work They did absolutely an amazing job on siding and eavstrough all the way around my house looks amazing. But what dropped it to 3 stars was the warranty for a small peice of siding that came down took almost a full month to get someone to come out and then they damaged the eavstrough. They said they would warranty it and it took over a month for them to come back and fix the damage. I had no problem waiting but Communication was terrible not hard to call or send a text take 5 minutes out of their day to saying job was pushed out by a few days or weeks.

• 5 out of 5Judith Walters2 days ago

  I recently had my eaves, faccia and sufitts replaced by Gerry Roofing. I was pleased from the outset with the first meeting , keeping me informed of the timeline and the courtesy and job the team completed. I would definitely call Gerry's again for services he provides.

• 5 out of 5VINCE FRANCHIa week ago

  Needed a sky light installed. These guys were very professional from the start to the completion. Even followed up a few weeks after the job to make sure everything was working as it should. I highly recommend Gerry’s roofing.

  Reply from the business

  Vince, thank you for the 5-star review and for recommending Gerry’s Roofing & Siding. … More

• 5 out of 5Brenda Johnsona week ago

  Claire was very helpful and I appreciate the excellent customer service I received. Thank you

  Reply from the business

  Brenda, thank you for the 5-star review and for taking the time to recognize Claire. We’re so glad Claire was able to provide the helpful and attentive customer service you deserved. At Gerry’s Roofing & Siding, we believe a great experience starts from the very first conversation, whether you’re simply asking a question, requesting a quote, or planning a larger home improvement project. For over 45 years, our team has been helping homeowners with roofing, siding, soffits, fascia, eavestroughs, windows, and exterior doors, with a focus on honest communication and dependable service from start to finish. Thank you again for your support, Brenda. Whenever you need us, the Gerry’s team is here to help.

• 5 out of 5Dustin Costescu2 weeks ago

  We needed a home inspection for insurance, and, of course, I put it off. I needed it fairly quickly and I was honestly so impressed with how everything was organized and booked. John came to inspect the roof and, lo and behold, it's fine! I …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Dustin, thank you for the 5-star review and for trusting Gerry’s Roofing & Siding when you needed a roof inspection on short notice. We’re glad our team was able to get everything organized quickly and that John could give you some good news about the condition of your roof. We believe in giving homeowners an honest assessment, whether that means recommending a roof repair or replacement, or simply letting you know that your roof is still in good shape and doesn’t need work right now. It’s also great to hear John took the time to share some tips to help you maintain your roof moving forward. Providing straightforward advice without recommending unnecessary work is an important part of how we’ve built relationships with homeowners for over 45 years. Hopefully you won’t need us anytime soon either, but if you ever do need a roof repair, roof replacement, siding, soffits, fascia, eavestroughs, windows, or doors, the Gerry’s team will be here to help!

• 5 out of 5Laraine Byrne3 weeks ago

  I am extremely pleased with the experience of working with the individuals from Gerry’s Roofing. From start to finish, the job was professionally handled. From my initial discussion with the sales representative at the home show to the …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Laraine, thank you for the 5-star review and for trusting Gerry’s Roofing & Siding with the roof and windows on your Hamilton home. We’re thrilled to hear you had such a positive experience from your very first conversation with our team at the home show right through to the final follow-up. Listening carefully, explaining each stage of the project, arriving when expected, and keeping homeowners informed are all important parts of the service we strive to provide. A special thank you for recognizing Vik and his roofing crew. Working efficiently, treating homeowners with respect, and leaving the property clean and free of debris are standards we take seriously on every roof replacement. We’re also glad we could help improve your home with new windows. Combining quality roofing and window replacement can make a meaningful difference in your home’s protection, energy efficiency, comfort, and overall appearance. Thank you again for recommending Gerry’s Roofing & Siding. If you ever need anything else for your Hamilton home, whether it’s roofing, windows, siding, soffits, fascia, eavestroughs, or exterior doors, our team is always here to help.

• 5 out of 5Debra Hughes3 weeks ago

  From start to finish, they were informative, thorough and very helpful. I recommend them highly.

  Reply from the business

  Debra, thank you for the 5-star review and for recommending Gerry’s Roofing & Siding. We’re so glad you felt informed and supported throughout the entire process. Home improvement projects are a big investment, and we believe homeowners should understand what’s happening every step of the way. Being thorough, answering questions, and maintaining clear communication from the initial consultation through to the final inspection are all important parts of the experience we strive to provide. For over 45 years, Gerry’s Roofing & Siding has been helping homeowners with roofing, siding, soffits, fascia, eavestroughs, windows, and doors, with a focus on quality workmanship and service our customers can rely on. Thank you again for your recommendation, Debra. We truly appreciate your trust and support.

• 5 out of 5Terry Middlemiss3 weeks ago

  We had the basement windows replaced. From the initial contact until the completion of the job everything was done in a professional manner. We are very pleased with the results. We would highly recommend Gerry’s to do work on your residence. Ten out of ten in every respect .

  Reply from the business

  Terry, thank you for the 5-star review and, as a returning customer, for continuing to trust Gerry’s Roofing & Siding with your Hamilton home. We’re thrilled to hear you’re so pleased with your new basement windows and that the experience was professional from the initial contact right through to the completed installation. A 10 out of 10 and a recommendation from a past customer means a great deal to our entire team. Quality window replacement can make a noticeable difference in the comfort, energy efficiency, and appearance of a home, and we’re glad we could help with another improvement to your Hamilton property. Thank you again for your continued support of Gerry’s Roofing & Siding. If you ever need anything else for your Hamilton home, whether it’s additional windows, exterior doors, roofing, siding, soffits, fascia, or eavestroughs, our team is always here to help.

• 5 out of 5Debbie Ellis3 weeks ago

  Very professional and wonderful to deal with. Would highly recommend Gerry's roofing and windows for any window or roofing replacement.

  Reply from the business

  Debbie, thank you for the 5-star review and for recommending Gerry’s Roofing & Siding. We’re so glad you had a great experience with our team and are happy with the window replacement on your Hamilton home. New windows are an important investment in your home’s comfort, energy efficiency, and curb appeal, and we’re proud to provide the same level of professional service and quality workmanship our customers expect from us. Thank you again for choosing Gerry’s Roofing & Siding. If you ever need anything else for your Hamilton home, whether it’s roofing, additional windows, exterior doors, siding, soffits, fascia, or eavestroughs, our team is always here to help.

• 5 out of 5Sanjeevan Jegaa month ago

  New gutter soffit installed along with repairing a portion of damaged facia. Great crew and communication/followup. Highly recommend.

  Reply from the business

  Sanjeevan, thank you for the 5-star review and for recommending Gerry’s Roofing & Siding. … More

• 5 out of 5Katie Gadawskia month ago

  Great customer service and they stand behind their product.

  Reply from the business

  Katie, thank you for the 5-star review. We really appreciate you taking the time to recognize our customer service and commitment to standing behind our work. … More

• 5 out of 5Brian McFadyena month ago

  We decided to use Gerry's Roofing after reading through reviews, good and bad. Generally liked what we read. We were not disappointed. From the initial quote phase with Connor, the office scheduler, the installation team, and the follow up with Ian, we were very pleased with professional interactions, and continuous communication. They did a great job of removing and installing new troughs and down spouts, and the installation crew ensured we understood the process, and the options for installation. They left the property clean and looking like they promised. We definitely recommend this team for an overall great contractor experience.

  Reply from the business

  Brian, thank you for the 5-star review and for choosing Gerry’s Roofing & Siding after doing your research. We’re glad we lived up to the expectations you had going into the project. It’s especially great to hear that the communication remained consistent from your initial quote with Connor, through scheduling and installation, and right through to Ian’s follow-up. We believe a great contractor experience is about more than the finished product, and keeping homeowners informed and involved throughout the process is a big part of that. We’re thrilled you’re happy with your new eavestroughs and downspouts and that the crew took the time to walk you through the installation options, complete the work properly, and leave your Burlington home clean when they were finished. Thank you again for recommending Gerry’s Roofing & Siding. If you ever need anything else for your Burlington home, whether it’s roofing, siding, soffits, fascia, windows, or doors, our team would be happy to help.

• 5 out of 5Vanessa Wa month ago

  We had a great experience getting our projects done with Gerry's. Brandon was able to get us quotes quickly and were flexible to our needs. They worked around our schedule to get things booked in, and explained what to expect in detail. It was easy to raise any concerns we had throughout. At the end Ian came out ensure that everything was completed to our satisfaction. For reference we got one window and our roof gutters replaced.

  Reply from the business

  Vanessa, thank you for the 5-star review and for trusting Gerry’s Roofing & Siding with the window and eavestrough replacement on your Hamilton home. We’re so glad Brandon was able to make the quoting and scheduling process work around your needs while keeping you informed about what to expect. Home improvement projects should feel organized and easy to navigate, and we believe homeowners should always feel comfortable asking questions or raising concerns along the way. It’s also great to hear Ian followed up at the end to make sure everything was completed to your satisfaction. From the initial quote through installation and final inspection, that level of communication and follow-through is an important part of how we approach every project. Thank you again for choosing Gerry’s Roofing & Siding. If you ever need anything else for your Hamilton home, whether it’s roofing, siding, soffits, fascia, eavestroughs, additional windows, or exterior doors, our team is always here to help.

• 5 out of 5Paul Grimwooda month ago

  Ved and Rene did excellent work on installing new eavestroughs and leaf guards. They were quick and efficient. I had wondered if they would finish in a day, but they were done in a few hours. They tidied everything up, and were very pleasant to talk to. I would recommend them and Gerry's Roofing for any jobs like this. Paul Grimwood

  Reply from the business

  Paul, thank you for the 5-star review and for taking the time to share your experience. We’re glad to hear Ved and Rene made such a great impression. Installing new eavestroughs and leaf guards efficiently without compromising quality is exactly what our team strives for. Properly installed eavestroughs play an important role in protecting your home by directing water away from the foundation, while leaf guards help reduce maintenance and keep the system flowing properly year-round. We’ll be sure to pass your kind words along to Ved and Rene. They’ll appreciate hearing that their workmanship, efficiency, and professionalism stood out. Thank you again for your recommendation and for choosing Gerry’s Roofing & Siding. If you ever need help with roofing, siding, soffits, fascia, windows, or doors, our team is always here to help.

• Warranty offered

  “…Area Meet Our Team Gallery Resources Warranty Information Reviews Privacy Policy ©…”

• States years in business

  “…since 1980, our team has spent over 45 years helping thousands of homeowners…”

• States a founding year

  “…and the surrounding communities since 1980, our team has spent over 45 years…”

• Free estimates

  “…Community Phone (905) 549-7112 Get A Free Quote Roofing Siding Windows Doors Gutters…”

• Financing available

  “…Mississauga Milton Caledonia Flexible Financing Options You Have a Budget, We Have a Payment…”

Their site also states: mentions the bbb.