General Exterior Construction Inc.

The only one or two-star review we hold for General Exterior Construction Inc..

• 1 out of 5Kyle BraaschEdited a year ago

  Summary: Insurance exploitation/fraud and sleazy sales practices. I contacted Gen Ex with a clear description of the work I wanted done on my house. After coming for an inspection, I received a follow up trying to get me to submit insurance claims for hail damage to replace my siding and a new roof. The roof is only a few years old and I had not experienced any hail damage. I explained that and told the sales rep that I only wanted a quote for the work that I had requested. He continued to push while also trying to play an angle of convincing my girlfriend that the work SHOULD be done in the hopes that she would insist I agree to all the extra work. Very pathetic and sleazy sales tactic. When I asked that he send the quote only for what I asked, he again insisted I consider making a false insurance claim and would send the quote after I've made a decision about that. It is clear that Gen Ex is only interested in exploiting your homeowners insurance to extract the most money out of your repairs rather than doing honest and quality work. They are unfortunately a part of a large trend of contractors exploiting this system which is causing premiums to rise and putting home owners at risk of being denied insurance coverage in the future. A further response to the response added below: I would have been more receptive to the inquiry if my home had any hail damage. At this point I might give the benefit of the doubt that the wrong house was inspected; however, the representative spoke to my partner. When I arrived home the only thing she had to say was "he was strangely insistent that we have hail damage to our siding". To say that there is any damage to the siding warranting an insurance claim is VERY FAR reaching. None of the other 4 companies that came to quote this job made any comment or note about poor condition of/damage to the roof or siding. I did take your advice from the strangely timed text message you sent me at 9:45pm trying to explain how my experience

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Dear Kyle, Thank you for taking the time to share your experience. We're truly sorry to hear that you were dissatisfied with your interaction with our team. Your concerns are important to us, and we appreciate the opportunity to respond. After inspecting your home, our project manager observed what appeared to be significant hail damage to the aluminum siding. As a courtesy, we obtained a certified storm report for your property, which confirmed that a large hailstorm had occurred in your area within the past year. Our goal was simply to inform you of this and help you understand all available options for addressing the damage. We want to emphasize that we never encourage or condone false insurance claims. It is standard and responsible industry practice to inform homeowners when legitimate storm-related damage is found and to help them understand their potential coverage options. Ultimately, the choice to file a claim is entirely up to the homeowner. Additionally, we’d like to clarify that we do not chase storms, knock on doors, or engage in high-pressure sales tactics. That’s something we take pride in. Our project manager was not attempting to be pushy or misleading in any way — he was simply doing his job by sharing his professional assessment and trying to be helpful. We are proud of our reputation for honest, high-quality work and customer-first service, and we take accusations of unethical behavior very seriously. If you’re open to it, we’d welcome the chance to speak with you directly to clear up any misunderstandings and address your concerns. Please don’t hesitate to reach out to us at 815-388-3561 or email - genexmchenry@gmail.com Sincerely, The General Exterior Construction Team

• roof replacement38
• siding29
• gutter replacement25
• insurance claim assistance14
• responsive staff9
• window installation4
• quick installation4
• fascia repair3
• helpful office staff3
• no pressure sales2
• easy scheduling2

14 more of the 156 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Michael Reihla day ago

  This company is who you want to do business with. I've had a great experience with them rebuilding my porch which turned out to be a much more difficult job that both they and we anticipated. They were skilled and kind. That was several years ago. Now a new problem has developed, and they're quoting us on a more permanent solution, but we called today to ask about a temporary fix until the main work is done next month. Its sounds crazy to say but not long after hanging up the phone someone was at our door fixing the issue. They didn't wait. They didn’t "see what they could do". They showed up and just plain fixed it. This is a whole other tier of customer care and support. Never have I been treated as well as General Exterior has treated us. I would recommend them to anyone without hesitation. Incredible people, outstanding work, and otherworldly customer support.

• 5 out of 5Darko Ivanovic2 weeks ago

  Great experience! The tech came out same day as the request and got the job done! Excellent communication throughout the process! Thanks!

  Reply from the business

  Thank you so much, Darko, for takiong the time to leave a great review. It was a pleasure working with you!

• 5 out of 5Allison WolcottEdited a month ago

  Dan was an excellent project manager—knowledgeable, responsive, and experienced with insurance claims. The crew installed our roof quickly, and it looks TIGHT. Best on our street.

  Reply from the business

  Thank you for taking the time to share your experience working with Dan and the team. We appreciate the 5 star review!

• 5 out of 5Mark Russa month ago

  If you ever were looking for the most professional honest clean courteous roofing contractors that provide excellent work with the most quality products and installation, then this is the company to choose. I have been working with …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you so much for your incredible review! Coming from someone with over 45 years of experience in the insurance industry and working alongside contractors, your words are especially meaningful to our entire team. We truly appreciate you recognizing our commitment to honesty, professionalism, quality workmanship, and customer service. Paul and the entire crew take great pride in treating every home as if it were their own, and it's wonderful to know that commitment showed throughout your project. Thank you for trusting Gen Ex with your home and for recommending us to others. It was a pleasure working with you, and we're always here if you ever need us in the future. Thank you again for your support! – The Gen Ex Team

• 5 out of 5Mike Wernera month ago

  Very good experience all around. Doug braved the bitter cold in February and provided an assessment of our roof and what options we had. A large portfolio of available shingles was produced. We were able to preference a construction date …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you so much for your wonderful review! We truly appreciate you taking the time to share your experience. We're glad Doug was able to help you through the process from the initial inspection all the way to selecting the perfect shingles for your home—even if it meant braving the bitter February weather! We know replacing a roof is a significant investment, so it's great to hear that our team was able to accommodate your preferred schedule, arrive on time, and make the entire experience as smooth and stress-free as possible. Your kind words about the quality of our work and your recommendation mean a great deal to everyone at Gen Ex. Thank you for trusting us with your home, and if you ever need anything in the future, we're always just a phone call away. Enjoy your beautiful new roof! — The Gen Ex Team

• 5 out of 5Ryan Wenzelman2 months ago

  We had our entire roof and gutters replaced, along with repairs to our Hardie board siding, and the experience was excellent from start to finish. Communication was phenomenal, the workmanship was outstanding, and the entire process went …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for the wonderful review! We truly appreciate you trusting Gen-Ex with your roof, gutters, and siding repairs. We’re proud to hear that our team provided the communication, transparency, and quality workmanship that we strive for on every project. Exterior projects can involve many moving parts, and our goal is always to keep our customers informed while delivering a finished product we can all be proud of. We’re glad you’re happy with the results and that your experience from start to finish was smooth. Thank you again for your recommendation and for choosing Gen-Ex — we truly appreciate your business!

• 5 out of 5Ed Araujo2 months ago

  Gen-Ex did an incredible job for us. Their inspection was the most thorough finding problems missed by the other contractors who bid on the job, and their price was among the lowest. Their team showed up as scheduled, stripping off the …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you so much for the incredible review! We truly appreciate you taking the time to share your experience with Gen-Ex. Our goal is always to provide a thorough inspection, identify any issues that may have been overlooked, and make sure our customers have all the information they need to make the best decision for their home. We’re thrilled to hear that our team delivered on that promise while also providing a smooth and efficient installation process. A clean job site and quality workmanship are just as important to us as the finished product, and we’re glad you’re enjoying your new Owens Corning roof. Thank you again for trusting Gen-Ex with your home — we truly appreciate your business and look forward to helping you again in the future!

• 5 out of 5Ryan Bukovsky3 months ago

  Gen-Ex was very easy to work with. Quick and efficient communication. Best quote I received from multiple companies. I would use them again.

  Reply from the business

  Thank you for the great review! We’re glad you had a smooth experience with our team and appreciated the quick communication and competitive pricing. It was a pleasure helping with your roof installation, and we truly appreciate the opportunity to earn your business. We look forward to working with you again in the future!

• 5 out of 5David Fisher3 months ago

  With an evening of high winds, a piece of my siding came loose and was hanging from the top floor. I stopped by the GenEx office and asked for someone to check it out. They actually came that same evening and made the repair. I was very grateful since we were expecting more windy conditions and I worried about losing more siding. Thank you very much for your quick response and professional work. I'll definitely use your company again when needed.

  Reply from the business

  Thank you so much for taking the time to share your experience! We’re glad we could respond quickly and take care of the siding repair before the additional high winds moved in. Situations like that can definitely be stressful, and we’re happy we were able to provide some peace of mind with a prompt and professional fix. We truly appreciate your trust in our team and look forward to helping you again whenever you need us!

• 5 out of 5Steve mormino4 months ago

  Jake and crew did an outstanding job repairing our roof. Gen Ex reponded quickly and performed the work quickly with the quality I had hoped for. I asked Jake if he would look in our attic to see if there was any water damage and he …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for the great review! We’re glad to hear Jake and the crew delivered the quality and quick response you were looking for. Going the extra mile—like taking the time to check your attic and provide photos for peace of mind—is exactly the level of service we strive to provide. We truly appreciate your recommendation and your trust in Gen Ex. If you ever need anything in the future, we’re always here to help!

• 5 out of 5Susan Urbin4 months ago

  We had some damage to our house due to a wind storm in March. We called 3 different places offering siding repair. The first one came and looked and said he wouldn't forget us but couldn't offer a time or cost to fix our issues and didn't …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for sharing your experience—we really appreciate you taking the time to do so. We’re sorry to hear about the frustration you went through trying to get help initially, but we’re glad you connected with us and that we could step in when you needed it. Providing clear communication, reliable scheduling, and real support from start to finish is something we take seriously. It’s great to hear that Jake made such a positive impression. We’re proud to have team members who genuinely care about doing the job right and making sure our customers feel taken care of. Thank you again for trusting us with your home. We’re grateful for the opportunity and would be happy to help anytime you need us in the future!

• 5 out of 5Mike Valentino4 months ago

  Greg did an outstanding job throughout the process as our sales/project manager. He worked diligently with our insurance carrier to outline what was going to be done and the costs. …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you so much for your kind words and for taking the time to share your experience! We’re glad to hear that Greg provided outstanding support throughout the process and was able to work effectively with your insurance carrier to ensure everything was clearly outlined. That level of communication and advocacy is something we take great pride in. It’s also great to know our team delivered quality workmanship on your roof and gutters while keeping your property clean and well cared for. Attention to detail—both in the work itself and the final cleanup—is very important to us. We truly appreciate your recommendation and the opportunity to work on your home. If you ever need anything in the future, please don’t hesitate to reach out!

• 5 out of 5Darleen Hoffmann4 months ago

  Lost a few shingles on our house and Gen Ex Construction for help. They came right out and took care of us promptly and professionally! Their customer service is outstanding and we are grateful they took care of us so wuickly!

  Reply from the business

  Thank you for your great review! We’re glad we could respond quickly and take care of the missing shingles for you. Providing prompt, professional service—especially when issues come up unexpectedly—is something we take seriously. We truly appreciate your kind words about our customer service, and we’re grateful you chose Gen Ex Construction. If you ever need anything in the future, we’re always here to help!

• 5 out of 5Erich Parpart5 months ago

  The Gen Ex Crew, from start to finish, went above and beyond to install a late-season roof on our building trades house. They even stored our materials at their warehouse, allowing them thaw and acclimatize. We lost 2......I repeat "2" …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you so much for the kind words and for trusting us with your project—we truly appreciate it! We were happy to assit the high school district’s building trade program. At your request, the installation was completed during cold-weather conditions, which can add an extra layer of complexity. Our team took the proper steps to ensure a quality installation, including storing the materials in our warehouse so they could properly acclimate before installation. We’re glad we could respond quickly after the windstorm and take care of the few shingles that were affected. Standing behind our work and being there when our customers need us is always a top priority. Thank you again for the recommendation—it truly means a lot to our entire team!

A complete roof replacement requires precise underlayment and expert installation to protect your home from harsh weather. Trust our skilled crew to handle your roofing needs with professional excellence. Call now for a comprehensive estimate.5 days agoCall now

• Licensed

  “…Story Gen-Ex was established as a fully licensed and insured business in 2004 by Paul…”

• Insured

  “…established as a fully licensed and insured business in 2004 by Paul Antonou and…”

• Warranty offered

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• States a founding year

  “…Company Top Quality Renovation Services Since 2004 About Our Story Gen-Ex was…”

• Free estimates

  “…Request A Free Quote Now Multi-Unit Specialists Financing…”

• Mentions the BBB

  “…Check out our Google Reviews and our A+ rating with the Better Business Bureau . Gen…”

Their site also states: states years in business.