Fred Fein Roofing & Construction

The only one or two-star review we hold for Fred Fein Roofing & Construction.

• 1 out of 5Stephanie RiskeEdited 3 months ago

  I called Fred Fein Roofing about 2 and a half weeks ago, and spoke to a polite young lady named Jenna, to schedule a roof inspection at my home. She let me know there would be no charge (same as all of the companies advertised in the area), and that her associate, George, would complete the inspection the next day, because he was presently tied up at another home in Orlando. She said he would reach out, and he did the next day, and he confirmed he was heading over. ​A week went by and I didn't hear back, so I called them again. Jenna answered and sounded bothered by my call. Not the same demeanor as the initial sales call. She said she told me her associate was busy in Orlando, but maybe she could have him assess the next day. I reluctantly said that was okay, but was off-put by the attitude. Another week went by and I didn't hear back. I called and left a message for Jenna, and in the message I even said if your company is too busy and cannot complete the assessment and work, that is okay but please let me know. My father passed and left me this home, and I was juggling a lot of contractors for all of the work required. Never received a call back. ​So I text George. I provided my name and address and said exactly, 'You were going to inspect the roof and follow up. I haven't heard back after leaving messages with your office line. It's been a few weeks. Has the roof been inspected?' He promptly replied to state exactly, 'we do not do Roof Inspections , For Free .No one does.' ​Now, I didn't use the word free, however, the inspection was scheduled and done at no cost, because that is what was advertised when I first reached out. Maybe I used the wrong word and should have said assessment? But, regardless of the terminology used, the technician’s claim that such services are never free is a blatant contradiction of what was promised by the office and is out of step with industry standards. On top of that, their website specifically lists a Free Roof Inspection and Est

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hi Stephanie. I’d like to clarify that we did complete the free estimate and provided that to you last week. A formal roof inspection report for Insurance purposes is a separate scope of work, as it involves documentation and liability beyond a standard estimate, which is why it is not provided at no cost. We are always happy to help and apologize if you had a less than desirable experience with our company as we strive to provide the best experience possible.

• communication2

5 more of the 6 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Clyde Gamble3 months ago

  Amazing I mean George took a crazy situation and handled every aspect of it like a boss!

  Reply from the business

  Thank you for your kind words. George loves what he does and puts his heart and soul into ensuring his team and customers alike are satisfied.

• 5 out of 5Maia Weltera year ago

  This company is top notch! The entire team is great - very knowledgeable and explains everything. I was impressed with their communication, attention to detail, and quality of work. I highly recommend Fred Fein and his team.

  Reply from the business

  Thank you for your wonderful review Maia!

• 5 out of 5Leslie Mendeza year ago

  I feel confident in the durability of my new roof, and it has already improved the curb appeal of my home. I highly recommend Fred Fein Construction & Roofing to anyone in need of roofing services. They are a trustworthy and reliable choice! Thank you for a job well done!

  Reply from the business

  Thank you for your review. It was a pleasure doing business with you.

• 5 out of 5JustRainya year ago

  The staff took the time to explain the entire roofing process, walked me through my options, and provided a transparent estimate with no hidden fees. Their attention to detail and commitment to quality work truly set them apart.

  Reply from the business

  We appreciate your review thank you so much.

• 5 out of 5PIGPEN JEEP5 years ago

  Had new roofs put on my shop and detached garage. Hard working crew, very responsive to calls and messages. THey showed up early and stayed late. 100% recommend this company for roofin needs.