Fortitude Roofing

All 7 of the one and two-star reviews we hold for Fortitude Roofing, most recent first.

• 1 out of 5Corinne4 weeks ago

  0/0 would not recommend. Be weary of the number of recent 5 star reviews from users with little to no prior reviews…… Fortitude is one of the roofing companies contributing to the culture of unprofessionalism and untrustworthiness in roofers. The owners are hostile, their efforts to resolve issues are disingenuous and they refuse to stand behind the quality of their company’s work. I recommend protecting your peace of mind and taking your money to another roofing company.

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Corinne, I'm sorry this ended where it did, and the offer to help still stands. For context: we installed this roof in 2023 for the home's previous owner. Corinne purchased the property afterward and was not our original customer. Workmanship warranties are generally tied to the original owner and don't transfer at sale — we looked at it anyway, because that's how we'd want to be treated. Our inspection found heavy pine needle and debris buildup in the valleys and low-slope areas, blocking drainage at the exact spots where water was entering. Those same interior areas were documented with water damage in our 2023 pre-installation inspection, before we ever touched the roof. We offered to lift roughly 600 sq ft of tile, install new underlayment, and reset it — at a 75% discount, absorbing most of the material cost ourselves. We asked only that the roof be cleared of debris first, since it will keep causing problems otherwise. Our schedule was genuinely full at the time and I understand six weeks felt too long. That's a fair frustration. On our reviews: every one is verified through RealWork and matched to a confirmed customer and a real job we completed. You can see them all at fortituderoofing.com/recent-projects — photos, locations, and dates for every project. The offer is still open. If you want to get this resolved, call me directly at (725) 233-0251 and ask for Lee. I'd rather fix your roof than trade posts. — Lee Barber, Owner, Fortitude Roofing

• 1 out of 5Tim Peargin2 months ago

  Can not talk to a person only an Ai assistant takes for ever to get a call back. I called to cancel at 8:00 this morning to confirm an appointment only to be told by the ai assistant that it can't do that and that someone would call me …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hi Tim, Thank you for taking the time to leave your feedback. I personally called you back, the owner instead of a receptionist, to address your concerns and apologize for the email issue with our phone system. This was the first time we've received this type of feedback. Unfortunately, immediately upon answering you were upset over not spelling your email correct, despite my efforts to resolve the matter courteously. While we regret any inconvenience, we also believe it's important that both parties feel comfortable working together. Given your strong comments that we “can’t be trusted” with your roof due to a misspelling of your email, we both agree this isn’t the right fit. We wish you the best in finding a roofing company that meets your expectations. We stand behind the quality of our work and continue to deliver excellent results for our customers as you can see reflected in all of our reviews. Thanks again, sorry we couldn't accomodate your requests.

• 2 out of 5Cinthya J.a year ago

  When I was looking into quotes they were very quick to respond. I was given the quote just as quick, the quote was great and I was impressed with how quick they got back after every question I had so I chose them and I was booked for a …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Dear Cinthya, Thank you for taking the time to share your feedback regarding your experience with us. We genuinely value all customer input, as it helps us improve our services. I sincerely apologize for any inconvenience caused by moving your vehicle out of the driveway. While we appreciate that you moved your car and we didn't end up needing a dumpster on a small job like yours, we understand that even minor inconveniences can be frustrating. It appears our estimator said the crew did need access in order to dump the materials, but instead they walked it over to the truck. This is the first time receiving a complaint about this, so I have advised the estimator to confirm first with the foreman on the job if the driveway is needed. Almost all jobs we must place a dumpster in the driveway unless it's minor repairs such as yours. We had your project scheduled for 06/25. Unfortunately, you are correct, our foreman was involved in an auto accident on the freeway. The safety of our employees and members of the community always has to be paramount, so unfortuantely we did need to move some things around on the schedule. We returned just 2 days later on 06/27 and completed the project. The miscommunication in start time is on us. I know the CRM we use sends an automated email that provides a time window. On majority of projects, this time window is always fulfilled but when the crew has multiple small repairs on the same day, arrival time can change periodically. This should have been communicated they were running behind. Again, I apologize for the inconvenience. I have reiterated with our team members how strict arrival times need to be adhered to or communicated to our homeowners immediately if any changes arise. Regarding the mess in your backyard, we strive to leave every site clean and tidy, and I regret that you felt otherwise. We always encourage our customers to bring any concerns to our attention during or right after work, as we resolve any issues promptly

• 1 out of 5Donna Sullivan2 years ago

  I called company yesterday and told them I had a two story home with two Spanish tiles that were broken. They told me that they do not just fix tiles but would inspect roof. …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hello Donna. Our roofing inspection truck is fully equipped with a ladder and tools. Our roofing inspector came to your home to do a roof inspection and you asked him to fix your roof tiles for free. After you insisted he fix one of the tiles for free (which he did) you produced another tile and asked him to install it which would have required cutting tools carried by our roofing crews. It's a shame that people like you will post a false review because you were trying to scam us out of free work. The mud here is on your face Donna. Our reviews by real customers show the true light of who Fortitude Roofing is.

• 1 out of 5Justin O'Malley2 years ago

  Called to schedule an inspection and repair. Both of which are services they say they provide. Received a call back, explained my concerns and gave a brief description on scope of work and they said they have to pass cause the job isn’t …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hi Justin — I'm sorry we couldn't take on your project, and I understand the frustration of being turned away. When we decline a job, it's usually because it falls outside the scope we're set up to do well, and we'd rather be upfront than take on work we can't give our full attention. I know that's disappointing when you're looking for help. If your needs have changed or you'd like a second look, you're welcome to reach us at (725) 233-0251. — Lee, Owner, Fortitude Roofing

• 1 out of 5Diane Yenser2 years ago

  Joseph was the best part of Fortitude Roofing. He should actually own and run the company. As for Lee, he is unprofessional and unfortunately my husband and him did get into a very heated argument. Words were exchanged and Lee, knowing that my husband was upset, continued to bait him like a juvenile. We hired Fortitude based on the 5 star review and how helpful Joseph and Cherie were in providing assistance. I received a quote via email and then another letter via email stating that the work would begin at 7am. The workers did not show up until about 10:45am and were completed by 1pm (please see the fantastic photos attached of the wonderful work they did- NOT). I understand that service people have a window to come out to do a job. However, on my letter it stated 7am, not 7-10am or 7-11am. It clearly stated 7am, but Lee argued with me that they have a window of time. I said that should have been indicated then. Also, they used extra contractors in from California to do the job, so not even Henderson or Las Vegas employees.(I could not communicate with them on progress because they didn't understand English and I didn't understand Spanish or whatever they were speaking). My husband came home to a mess in the driveway. Empty energy drink cans, old nails all over, and debris from the roof. My husband is a contractor and at one point in his life had his own business, this made him very angry as he always cleans up his mess. Then when he saw the roof, he pretty much was on the edge. How can this company claim this is professional? Maybe it was just a blow-by job because it was an insurance claim, but still the amount of unprofessionalism and attitude that both my husband and I received from Lee was unacceptable. If, big IF, my husband called Lee a little kid, then he probably deserved being called that because nothing about this company other than Joseph was professional. My insurance company is shocked at these photos and the Nevada Department of Insurance Complaints i

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for your taking the time to share your feedback. We would like to address some concerns you raised in your review. While we understand that you were dissatisfied with the service you received and we apologize, it’s important to note there are important details missing from your account of the situation. Your husband was extremely emotional which made it very difficult to provide the level service which we normally do. His disrespectful and threatening behavior from the beginning created an unsavory exchange. We strive to remain calm and respectful but we have a zero-tolerance policy for abusive language or threats. At that time Lee explained we will not tolerate that behavior to which your husband continued to escalate by yelling even louder. Regarding the statement we use subcontractors, that is 100% false. Every individual that worked on your home is directly employed by Fortitude Roofing. We are family owned and vertically integrated. We acknowledge your concern regarding the language barrier. The roofers primary responsibility is to perform work on your roof. We advise them not to discuss concerns with customers and direct them to our administrative personnel, equipped to make decisions. Joseph and Chere, as you stated yourself, both communicated with you professionally during the entire process. Regarding the email you received with your arrival time, this is an automated email sent from our CRM. We have since corrected it to show the entire window time frame. We were unaware it was only showing the start of the time window and once brought to our attention, we quickly corrected it as we understand the importance of setting clear expectations. When your job was originally bid back in 09/2023, we were in the process of transitioning to a new estimator, Joseph. One of the reasons our original estimator was replaced was due to his lapse in judgment in his assessments. Your patio was constructed in 1972, roughly 50 years ago, it was in poor condit

• 1 out of 5Amy StinesEdited 2 years ago

  Updated review. At first I really thought this company cared about their customers, but sadly once they receive your money, they blatantly ignore your phone calls. I had a leak after our roof was completed. We had it on our radar that there might be an issue in that area…Santiago offered to come back at no charge, but we would have to remove our air duct. Once I got quotes from the AC company, Santiago vanished. Two months of unanswered calls and texts and I still have a leak. Note to Santiago…we don’t stop being your customer once you get paid! Santiago and his team were fantastic! They came back multiple times to make sure everything was right with our project. It was a challenge ,but in the end it all worked out! Will definitely use again and I have already referred them to anyone looking for a reliable roofing company. Thank you guys!

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hello Amy, Santiago was moved to another department. As soon as the owners discovered you we’re having and issue we contact you right away. We have done our best to work with you and your AC company to get your air conditioning ductwork situation figured out. We apologize that this issue with the AC ducts is going on.

• insurance problem8
• leak repair6
• underlayment replacement5
• responsive staff4
• quick quote3
• friendly employees3
• detailed repairs2
• photo updates2
• tile replacement2
• fast repairs2

14 more of the 127 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Bob Sweeney3 days ago

  These guys were exceptional! Their communication is top notch and they explain the process well, don’t oversell, and complete the job as promised leaving the site clean and the roof is beautiful! I’ve lived in the LV valley for 45 years and sold RE for 35 years. I will be recommending Fortitude Roofing without hesitation to my clients and friends.

  Reply from the business

  Bob, it's wonderful to hear about your exceptional experience! We're so glad our clear communication, honest approach, and quality work on your beautiful new roof left such a positive impression. We truly appreciate your high recommendation to your clients and friends in the valley.

• 5 out of 5Linda Hunta week ago

  Fortitude Roofing was recommended to us, and I called to get a free estimate. Lee came and did a careful and thorough check, then met with us to explain his findings and show photos of what he’d found. …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you, Linda, for sharing your experience! We're glad to hear that Lee and Misty provided thorough service and kept you informed throughout the process. Your recommendation means a lot to us, and we appreciate your trust in Fortitude Roofing!

• 5 out of 5alan platzer2 weeks ago

  Professional in all aspects. Roofing issues were clearly explained by the owner Lee accompanied by clear photos of problem areas.Skilled crew completed the job in a timely manner and did a thorough clean up when job was completed. Very happy with all aspects of this company.

  Reply from the business

  Alan, thank you — this is exactly how we try to run every job. Explaining the problem with photos so you can see what we see, a skilled crew getting it done on time, and leaving the property clean when we’re finished — that’s the standard, and I’m glad it showed up start to finish on yours. It was a pleasure working with you. We’re here if you ever need us again. — Lee Barber, Owner, Fortitude Roofing

• 5 out of 5Rene Plotnick3 weeks ago

  Fortitude roofing did an excellent job repairing holes/leaks in my roof couple years ago and have not had any problems since. Thank you

  Reply from the business

  Rene, thank you — a couple years with no problems since is exactly the result we're after. A repair that holds is the only kind worth doing. Appreciate you taking the time to come back and say so, and we're here if anything ever comes up. — Lee Barber, Owner, Fortitude Roofing

• 5 out of 5Doug FlemingEdited 3 weeks ago

  Great experience. Delivered a wonderful finished product in the timeframe that was agreed. Communication was clear and pricing was very fair! Highly recommend!

  Reply from the business

  Doug, thank you — on time, clear communication, and fair pricing is exactly the job we're trying to do every time. Glad the finished product landed the way it should have. Appreciate the recommendation, and if anything comes up down the road you know where to find us. — Lee Barber, Owner, Fortitude Roofing

• 5 out of 5Mary Cueller3 weeks ago

  They give a full description of the work to be done and a warranty. They take pictures and show you the problem. It was just my patio roof that needed fixing. Work was completed timely.

  Reply from the business

  Mary, thank you. Showing you photos of the actual problem is how we think it ought to work — you should be able to see what we see before you decide anything, not just take our word for it. Glad we got the patio roof handled quickly and that the warranty was clear up front. Appreciate you. — Lee Barber, Owner, Fortitude Roofing

• 5 out of 5Roman Snakejam3 weeks ago

  Great company! They ended up repairing all the plywood before installing my beautiful new tile roof.

  Reply from the business

  Gregory thank you so much for the kind words! We are thrilled to hear 2.5 years later you are still just as pleased as the day we finished. We are thankful for you taking the time to provide your feedback!

• 5 out of 5richardEdited 3 weeks ago

  had a roof leak and Joseph got out and inspected the roof. He gave me options and detailed all repairs and possible extra materials. i had no surprises. Got to the repairs as fast as possible. Everyone in the office was very courteous and professional. I would use there services again. Thank You

  Reply from the business

  Hi Richard, we appreciate the review! We're happy to hear Joseph was able to get out quickly, provide clear options, and handle the roof repair with no surprises. We really appreciate your trust and would be honored to serve you again in the future. Thank you!

• 5 out of 5Sean Willis4 weeks ago

  Fortitude Roofing and there technical team of roofing experts by far has been the best I have ever worked with. They were professional, always on time if not early, and communicated the entire process until completion. With videos and pics …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Sean, thank you — "the best you've ever worked with" is about the highest bar there is, and we don't take it lightly. On time or early, clear communication start to finish, and the photos and videos to back it up — that's the standard we hold ourselves to on every job, so it means a lot to hear it landed. Whether it's a repair, an install, or an inspection, we'll be there the same way for anyone you send our way. Appreciate you, Sean. — Lee Barber, Owner, Fortitude Roofing

• 5 out of 5Cristian Carrasco4 weeks ago

  I had a sudden roof leak and Fortitude Roofing was there immediately! They responded right away, got to my property fast, and fixed the issue quickly and professionally. No more leaks, and they made sure everything was solid before leaving. Highly recommend them for any roofing emergency excellent service!

  Reply from the business

  Thank you so much for the fantastic 5-star review! We're truly grateful you chose Fortitude Roofing during your emergency. It means a lot to hear that our quick response and thorough work helped resolve your roof leak and gave you peace of mind. Our team takes pride in moving fast and doing the job right the first time, so we're happy everything is solid for you now. We genuinely appreciate your kind words and recommendation. If you ever need us again — or know anyone who does — please don’t hesitate to reach out.

• 5 out of 5David Bax4 weeks ago

  As a real estate professional in the business for over 35 years we are always looking for good trustworthy contractors to provide quality service for our clients. Time and time again fortitude roofing has provided just that over the years. Whether you need a few tiles repaired or you're putting off something more serious I highly recommend Fortitude Roofing for all your roofing needs.

  Reply from the business

  David, this one means a lot coming from you. Thirty-five years in real estate means you've watched a lot of contractors come and go — and you've seen what happens when the wrong one shows up at a client's property. Knowing you've sent people our way over the years, and that we've held up each time, is the standard we're trying to hit. Whether it's a few tiles or the thing someone's been putting off, we'll take care of your clients the same way we'd take care of our own. Appreciate you, David. — Lee Barber, Owner, Fortitude Roofing

• 5 out of 5BERNADETTE DELAROSAa month ago

  The roofers were courteous and finished the job on time. They cleaned the place after the job was done. Highly recommend them. Price is very reasonable compared with other roofers.

  Reply from the business

  Bernadette — thank you for taking the time to write this. Courteous crews, on-time completion, and a clean job site are exactly what we hold ourselves to, so it means a lot to hear it back from you. We appreciate the recommendation and the trust you placed in us with your storm and wind damage repair. If anything comes up down the road, you know where to find us. — Lee Barber, Owner, Fortitude Roofing

• 5 out of 5Manny Martineza month ago

  I tried calling a few places to get a rough price, but it was a total headache getting anyone on the line or even an estimate. Getting in touch with Fortitude Roofing was a nice relief—the person I spoke to was super professional and on top of things, and she made sure to promise me a quick follow-up. The scheduling process was pretty quick. The office got back to me just 10 minutes later saying an inspector was nearby and could swing by. I got super lucky with the timing, and they let me know Lee would be there soon to check out my roof. Really impressed with how fast and professional they were (Results may very on scheduling). Lee showed up with his colleague just ten minutes later to check things out. Lee was informed I was looking at a full roof replacement since my place still has the original cement tiles from '89. I also mentioned I’ve got one active leak—which is definitely one too many. After the inspection was completed, I thought I was going to hear a sale pitch blah blah. Nope, he was the most up front, to the point type of contractor I've met - and I'm an Insurance Adjuster by trade; I've heard some shit haha. Lee explained based on the inspection, there is wear & tear which is normal, discoloration (good ol Vegas sun), slipping of the cement tiles, some cracks, but does not warrant a full roof replacement but instead full reset and replace (using the same tiles, new underlayment, new battens, replace the cracked tiles etc). "I want to save you money and I'm not going to sell you something you don't need," That took me back a little honestly from a contactor. We discussed the type of payment options they offered, and signed the contract - They start Monday (Once again, I lucked out in timing). I will update and post photos when cert of completion is issued.

  Reply from the business

  Manny — this means a lot, especially coming from someone who sees roofing claims for a living. You're right that a lot of your roof had life left in it, and a full reset with new underlayment and battens was the honest call, not a full replacement. I'd rather save you money and earn the referral than sell you something you don't need. We'll take good care of you starting Monday — thanks for trusting us, and looking forward to those completion photos. — Lee, Owner, Fortitude Roofing

• 5 out of 5Boris Perepelenkoa month ago

  A HUGE thanks to the owner - truly one of the kindest and most honest people I’ve ever worked with! No leaks, no misunderstandings, just excellent work and a great final result. I would definitely recommend this roofing company to anyone!

  Reply from the business

  Thank you, Boris! It was a pleasure working with you, and I'm glad we could get the repair done clean — no leaks, no surprises, just a solid result. Kind words like this mean everything to a local business, and I appreciate you recommending us. Reach out anytime you need us. — Lee, Owner, Fortitude Roofing

Prompt repair of damaged roof tiles restored both integrity and appearance for this residential home.2 days agoCall now

• Licensed

  “…| BBB Accredited · Licensed & Insured Services All Services…”

• Warranty offered

  “…us to register the GAF Golden Pledge® warranty Best — Master Elite® Only Master…”

• Free estimates

  “…Referral Program Submit a Referral Free Quote Free Quote Get a Quote (725) 233-0251…”

• Financing available

  “…33-0251 Powered by Hearth · O.A.C Check Financing Options Insurance Claims Hassle-Free…”

• Mentions the BBB

  “…4:00 pm service@fortituderoofing.com | BBB Accredited · Licensed & Insured Services All…”

Their site also states: insured, 24/7 emergency call-out.