First Service Roofing & Construction

8 of the 10 one and two-star reviews we hold, most recent first.

• 1 out of 5John Schmitz2 days ago

  0ne star is too much. Hired this “company” to install a glass railing on our lanai. Deposit of around $9400 February 2026. We discussed how the job would be done which would be similar to our neighbor’s unit. Six months, and after a lot of emails concerning the amount of time this project was taking, and prior to our building approving the engineering plans that our manager said she never received, they showed us the mounting brackets they were going to have to use which were three times larger than they initially told us. Now they would have to tear up tile, remove shutters, etc; . The owner was angry and somewhat scary. I told him we could not go forward with this plan and to give us our deposit back. He reluctantly he did but withheld the engineering fees, the Bonita Springs permit fees of over $600 and $300 for “administration fees”. He obtained the permit prior to us and our building approving the major changes so the permit would not have been necessary. We got ripped by this company. Buyer beware…

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5Chrisa year ago

  Don't send spam email.

  Reply from the business

  Good Afternoon Chris, We are unable to find any record of you in our system. Please contact the office at your convenience to discuss.

• 1 out of 5Danny Keady2 years ago

  "First Service" has proven to be anything but aptly named, especially considering the deplorable conduct exhibited. In addition to their shoddy workmanship, the situation is compounded by their apparent unethical behavior. Not only did they …

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5AK2 years ago

  As a member of the household directly affected by the regrettable circumstances surrounding our engagement with "First Service," I find it necessary to recount our firsthand encounter. Our family's eager anticipation for a beautifully functional outdoor kitchen turned into a distressing affair due to the disappointing quality of service provided by this company. Our confidence in their abilities suffered a significant setback during the installation of our outdoor kitchen and roofing project. The troubling discovery of "First Service" substituting premium-grade appliances and high-quality materials, which were originally agreed upon, with lower-tier alternatives obtained from budget stores, was deeply troubling. This substitution not only compromised the expected quality of our project but also raised serious doubts about their honesty and commitment to satisfying their clients. Upon confronting the company owner regarding this unacceptable discrepancy, we were met with extreme rudeness and a complete absence of professionalism. The manner in which they handled our concerns left us shocked and utterly disheartened. It was, unequivocally, the most disappointing customer service encounter our family has ever endured. While it's conceivable that "First Service" might be suitable for basic projects like constructing a simple structure, their inability to manage more intricate tasks became glaringly evident. As someone who highly values superior craftsmanship and professionalism, I strongly caution anyone contemplating their services to proceed with careful consideration. For projects necessitating meticulous attention to detail and a firm commitment to meeting agreed-upon standards, opting for a more proficient and reputable company is advisable. Our family's disappointment and frustration resulting from our encounter with "First Service" serve as a stark reminder, urging others to prioritize the selection of a competent and trustworthy service provider to ensure a

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5Daniel Keady2 years ago

  "First Service" appears to be a misnomer given the substandard quality of service provided. Despite my father's engagement for multiple house-related tasks, a glaring discrepancy arose during the installation of our outdoor kitchen. Witnessing their substitution of high-end appliances with lower-grade ones sourced from a budget store like Lowe's was disconcerting. Upon confronting the company owner regarding this discrepancy, their response was marked by egregious rudeness and a blatant lack of professionalism, constituting the worst customer service encounter I've ever encountered. Due to their manifest incompetence, we were compelled to seek assistance from a third-party entity to rectify the incomplete and unsatisfactory work. It's conceivable that for rudimentary projects like constructing a shed or an outhouse, their abilities might suffice. However, for endeavors of greater complexity, I strongly advise seeking the services of a more capable and reputable company to ensure a satisfactory outcome.

• 1 out of 5Wanda Edwards2 years ago

  the owner is rude and thinks that he is smarter than anyone else I would not do business with this guy he will belittle you...I did not want to use a star at all but google makes you

  Reply from the business

  Good Afternoon, Please let us know what owner that you spoke with as we have no record of working with you. Please also contact our office at your convenience to discuss your review at (239) 652-5784.

• 1 out of 5yan vargas3 years ago

  Say away from these people if you want any sort of professionalism. Very poor morals and common sense. Do better!

  Reply from the business

  We have reviewed our records and this negative review is clearly spam and a fake google account. You are not a customer of First Service, and this correspondence will be reported to Google.

• 1 out of 5Cameron4 years ago

  I am not sure if these people just got new employees and offloaded all of the good ones to get this high of reviews but they are absolutely terrible. Not only do they take as long as possible to do any sort of basic job, their workers drink …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Good Afternoon Cameron, After reviewing our customer database, we have no record of doing business with you. You have received a cease-and-desist letter from our attorney, and we kindly ask that you remove your review before further legal action is pursued. Thank you

• roof replacement27
• answering questions15
• hurricane repairs12
• personable staff8
• water damage repair5
• professional crew5
• soffit repair3
• free inspection2
• drywall repair2
• daily cleanup2

14 more of the 177 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Charles HensleyEdited a week ago

  The best general contractor in swfl

  Reply from the business

  Thank you for the kind words Charles! Have a great week.

• 5 out of 5Jenoa Cruz2 months ago

  Did a great job! Would definitely use them again.

• 5 out of 5Christian Buttz2 months ago

  I reached out to First Service looking for roof repair on my home. Bill and his team did an awesome job, not only was the price reasonable the work itself was outstanding. I highly recommend to anybody needing any type of home repair. These guys are the real deal!

  Reply from the business

  Thank you Christian for trusting our company with your roof repair needs. We hope you have an amazing rest of your week!

• 5 out of 5Jenna Quirk4 months ago

  We hired Sunbelt for exterior painting, water damage repairs, and trim work, and the whole experience was quick, smooth, and completely hassle-free. The crew was professional, punctual, and easy to work with, and the results look excellent with clean, detailed work throughout. We’re extremely happy with the outcome and would absolutely recommend Sunbelt.

  Reply from the business

  Thank you Jenna for your kind words and recommendation. We hope you have a great day!

• 5 out of 5Heather Kobrzynski6 months ago

  Great experience with My First Service. Jesse and Robert were easy to work with, communicative, and stayed on top of the project. The painting work came out clean and professional, and everything stayed on schedule. Questions were handled quickly and the end result was exactly what we hoped for. Would definitely recommend.

  Reply from the business

  Thank you Heather for trusting our company with your painting needs! Have a wonderful weekend.

• 5 out of 5Stacy Field10 months ago

  Shawn the owner is the moat wonderful and honest person i Cape Coral/FT Meyers! Highly recommend....

  Reply from the business

  Thank you Stacy for your kind review! Have a wonderful day.

• 4 out of 5Mary Havenera year ago

  Had some concerns about installation of my metal roof and the company addressed them. They were responsive and fair about resolving the issues. The metal roof is beautiful even though the flat roof couldn’t be covered which I wasn’t …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Good Afternoon Mary, Thank you for taking time out of your day to leave our office such a kind review. It was a pleasure working with you on your roofing, and we thank you for the opportunity to serve your roofing needs. Have a wonderful afternoon!

• 5 out of 5Nora Valdeza year ago

  We recently hired First Service Roofing & Construction to replace my in laws roof, and we couldn't be happier with the service. From the initial consultation to the final cleanup, the team was professional, efficient, and courteous. Shane …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you, Nora, for taking time out of your day to leave our team such a thoughtful review and recommendation! We're so glad to hear your family had a great experience working with Shane and our crew throughout the roof replacement. It means a lot to us to know we delivered the level of service you expected, and we truly appreciate your support!

• 5 out of 5David Maxwella year ago

  Fantastic experience with First Service. I had leaks with a ridge vent installed by another roofer. Casey and his crew were very professional, on time and thorough. In addition to 'fixing' the issue caused by another roofers sloppy …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you David for taking time out of your day to leave our office such a kind review! We take pride providing exemplary service while serving the roofing needs of our Southwest Florida community. Have a wonderful day sir.

• 5 out of 5TIffany WatsonEdited a year ago

  I’ve had the pleasure of working on multiple projects with the first service team and each time it exceeds my expectations!

  Reply from the business

  Thank you for the kind words, have a wonderful day!

• 5 out of 5Gregory Powella year ago

  Kevin with First Service is an absolute class act. It’s easy to tell when a contractor cares about their customers and the community. I would highly recommend Kevin and the First Service team for roofing, HVAC, or anything else you could need in your home.

  Reply from the business

  Thank you so much for your kind words and recommendation! We’re thrilled to hear that Kevin and our First Service team made such a positive impression. Have a wonderful day, Gregory!

• 5 out of 5KRIS DUGANa year ago

  Excellent job! They did a re-roof on our commercial building and what a seamless process. Highly recommend them!

  Reply from the business

  Thank you Kris for the opportunity to serve your commercial roofing needs! We are blessed to have earned your recommendation, and wish you a great week.

• 5 out of 5Reydier Castroa year ago

  Excellent work, very responsible, and a great price for everything. I'll definitely call them for future projects 🙌 …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for the wonderful review Reydier! It was a pleasure working with you. Have a great weekend.

• 5 out of 5Tom Stantona year ago

  Great company to work with . They have done a lot of projects for us . Kitchen remodel. New roof. Painting inside and out . Wouldn’t use anyone else Can’t say enough good things about them!!!!

  Reply from the business

  Thank you Tom for the kind words! It has been a pleasure working with you on your remodeling and roofing projects, and we couldn’t be happier with how everything has turned out. Have a wonderful day!

• Licensed

  “…build-outs under one veteran-owned licensed contractor since 1994. Get a Free…”

• Insured

  “…R CUSTOMERS Our company is licensed and insured to properly serve our SWFL customer…”

• Bonded

  “…Bonded, insured, and veteran-owned since…”

• States years in business

  “…SERVING THE PAINTING NEEDS OF SWFL FOR OVER 25 YEARS RESIDENTIAL & COMMERCIAL PAINTING…”

• Free estimates

  “…Get a Free Quote SOUTHWEST FLORIDA'S MOST TRUSTED…”

• Family owned

  “…OUS PAINTING CONTRACTOR Since 1994, our family owned and operated business has proudly…”

• Veteran owned

  “…Southwest Florida | First Service CGC Veteran Owned & Operated Company Contact Us…”

Their site also states: states a founding year.